Claim explorer / evidence thread
Claim 25497
TRI 1202 • Ashlee • Parts Inquiry • forest-river
risk 0.35
deadline Approaching deadline
images 10
matched 0
review 17
Warranty deadline timeline
Track where the claim sits in the recovery workflow, how many days have elapsed, and whether the auto-approval window or payment deadline is already in play.
Uploaded
Completed stage
178d elapsed • 0d remaining
Analyzed
Approaching deadline
178d elapsed • 0d remaining
Awaiting OEM
Upcoming statutory deadline
178d elapsed • 0d remaining
Auto-Approved
Upcoming statutory deadline
178d elapsed • 0d remaining
Payment Due
Upcoming statutory deadline
178d elapsed • 0d remaining
Escalation Eligible
Upcoming statutory deadline
178d elapsed • 0d remaining
Resolved
Upcoming statutory deadline
178d elapsed • 0d remaining
AI Claim Analysis
Estimated Recovery Amount
$125.00
What this claim may still be worth based on current evidence.
Compliance Score
65/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
1
No flagged violation label yet — keep reviewing payment and document evidence
Missing Items
17
missing_unit_id_photo
Deadline Status
Approaching deadline
178 days open in the visible workflow.
Recommended Action
Upload Missing Documents
This is the fastest next move from the current workflow stage.
Dossier completeness
Dossier has not been generated yet. Evidence presence is not treated as complete.
US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
14
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Compact packet candidate
Small enough for a compact escalation packet, assuming final PDFs stay clean.
Chronology
Ready to order
Visible span: May 7, 2026, 5:05 AM to Jun 20, 2026, 1:12 AM.
Indexed evidence
1 docs / 10 images
Use only the strongest evidence in the escalation packet; keep the rest as support material.
Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Escalation watch
178 days open in the visible workflow; risk score 0.35.
Claim Summary
Evidence summary
images=10; damage=0; unit=0; parts=10; doc=0; gaps=missing_unit_id_photo • Unit 2011 Forest River • VIN 4X4FCRL22BS205629
Path
/home/openclaw/nas/Dropbox/TRI 1202/Parts Received- TRI/25497/wo25497.pdf
Timeline
First seen May 7, 2026, 5:05 AM • last seen Jun 20, 2026, 1:12 AM
Evidence flags
missing unit id photo
Comment Intelligence
Thread depth
6 indexed side comments on this claim.
Latest visible thread signal
Jun 3, 2025, 2:59 PM • dealer_or_external • Part is here for this work order.
Role mix
Dealer 0 • OEM 0 • Processor 0
Decision cues
Denial signals 0 • info / missing-doc asks 2 • approval signals 0
Best move
Work missing-doc or reply asks first from the thread.
Quick Actions
Back to search results
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Open focused evidence thread
Jump straight into Dropbox side comments, notes, and support documents.
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Return to the main recovery queue view.
Open evidence room
See the quick-rule cards first, then open the legal basis only if needed.
Images
parts-photo
Visible RV water heater electrical compartment with insulation pulled back. Components shown include thermostat/ECO assembly, temperature dial/limit markings, wiring, ground screw, and lower heating element/terminal area.
Visible text/labels:
- “APCOM INC”
- “WH9”
- Temperature markings: “120°F (49°C)”, “140°F (60°C)”, “150°F (66°C)”
- Terminal numbers visible: “2” and “4”
Damage/condition observed:
- Lower heating element/terminal area shows dark soot/charred debris and discoloration.
- Black
Human interpretation • confidence 0.00
parts-photo
- **Visible components:** Klein Tools CL390 digital clamp meter with red/black test leads connected; clamp around/near a yellow electrical cable. A red cable and gray/metal enclosure or compartment surface are visible nearby, with insulation/fabric at lower left.
- **Meter display/text:** Display appears to read approximately **16.73** (units unclear). Meter labels visible: “KLEIN TOOLS CL390,” “True RMS,” “400A AC/DC Digital Clamp Meter,” “COM,” “VΩµA,” “NCV,” “OFF,” “SEL,” “RANGE,” “MAX/MIN,”
Human interpretation • confidence 0.00
parts-photo
RV water heater service area with technician testing electrical controls using multimeter probes.
- **Visible components:** Water heater thermostat/ECO control assembly, wiring terminals, reset buttons, insulation, blue PEX water lines/fittings/clamps, lower circular thermostat/limit component.
- **Visible condition/damage:** No major physical breakage visible. Some dark discoloration/soot-like staining around the lower electrical/thermostat area and terminals; possible heat damage or corrosion
Human interpretation • confidence 0.00
parts-photo
Close-up of a Klein Tools CL390 digital clamp meter being used for electrical diagnostics. Red and black test leads are plugged into VΩµA and COM ports. The meter display reads approximately **008.7 Ω**, indicating a resistance/continuity-style measurement. Selector dial appears set near the resistance/voltage area. Visible labels include “KLEIN TOOLS CL390,” “400A AC/DC Digital Clamp Meter,” “True RMS,” “CAT III 600V,” “AUTO,” and “Ω.”
No physical RV damage is visible in this image. Repair con
Human interpretation • confidence 0.00
parts-photo
Close-up inside an RV water heater/electrical access area. Visible components include a black terminal/relay block labeled “WH9,” green ground screw, black wiring, a round/black thermostat or limit switch assembly, white tank insulation, blue PEX water line, and a brass fitting/valve. Red and black multimeter probes are contacting terminals, indicating diagnostic testing.
Visible issue: lower electrical terminal area shows dark discoloration/debris and possible heat damage/corrosion around the
Human interpretation • confidence 0.00
parts-photo
Visible scene: Electrical compartment with a Klein Tools CL390 digital clamp meter clamped around a yellow insulated wire/conductor. Red and black meter leads are plugged into the meter; a large red cable and white insulation/batting are also visible near a gray metal electrical component/enclosure.
Damage/condition: No obvious broken, burnt, melted, or physically damaged part is visible in this photo. This appears to document diagnostic testing rather than component damage.
Readable labels/te
Human interpretation • confidence 0.00
parts-photo
Visible repair context: Technician is testing an RV water-heater electrical control/thermostat area with multimeter probes.
- **Components shown:** Water heater tank/service bay, black thermostat/ECO/high-limit switch assembly with red reset button, wiring terminals, insulation blanket, blue/white PEX plumbing, plastic valve/fitting, tank/drain area.
- **Visible damage/condition:** No clear physical damage, burn marks, leaks, or broken parts visible in this photo. Component is being electricall
Human interpretation • confidence 0.00
parts-photo
Close-up, blurry screenshot/photo of an equipment data label.
- **Component/part shown:** Electric tank water heater label.
- **Visible text/labels:** “ELECTRIC TANK WA…”, CSA logo, “MODEL NUMBER: SCI-20-SOMT 200” (best read; slightly unclear), “VOLTS-AC 120,” “PHASE 1,” “WATTS UPPER,” “ALTERNATE RATING…”
- **Damage visible:** No physical damage visible in this image; it is only an identification/specification label.
- **Repair/parts context:** Image appears intended to document the water heate
Human interpretation • confidence 0.00
parts-photo
Close-up, blurry photo of a product data/ID label; no visible physical damage shown.
Visible label/details:
- UL Listed mark, “LISTED 932N”
- “ITEM ID / PART NUMBER”
- Part/item number appears: **100118218**
- “NOMINAL CAPACITY US GAL” value: **19.9**
- “MAX WORK… PRESS…” value partly visible, appears **15…** but unclear
- “CIRCUIT” value: **C2**
- Lower text partly visible: “…MEXICO … LLC” (manufacturer/location unclear)
Parts/repair context:
- Image appears intended to document appliance/com
Human interpretation • confidence 0.00
parts-photo
- **Visible item:** Close-up of a manufacturer data label for an **electric storage water heater**.
- **Damage observed:** No physical damage visible; image is a blurry/angled label photo only.
- **Readable label text:** “ELECTRIC STORAGE WATER HEATER” (partial), “SERIAL NUMBER,” serial appears **2339135852516**. Electrical ratings shown: **1650 watts lower** and **1650 total watts connected**. “MADE IN MEX…” partially visible.
- **Parts/components context:** Water heater identification/rating p
Human interpretation • confidence 0.00
Claim Lines
complaint
CS THAT THE A/C NEEDS TO BE SEVICED AND THEY HERE A RATTLE OUT OF THE A/C WHEN RUNNING
partial-match • confidence 0.63
complaint
CS THAT THE A/C NEEDS TO BE SEVICED AND THEY HERE A RATTLE OUT OF THE A/C WHEN RUNNING
unreviewed • confidence 0.00
complaint
CS THAT THE A/C NEEDS TO BE SEVICED AND THEY HERE A RATTLE OUT OF THE A/C WHEN RUNNING
unreviewed • confidence 0.00
complaint
CS THAT THE A/C NEEDS TO BE SEVICED AND THEY HERE A RATTLE OUT OF THE A/C WHEN RUNNING
unreviewed • confidence 0.00
complaint
CS THAT THE A/C NEEDS TO BE SEVICED AND THEY HERE A RATTLE OUT OF THE A/C WHEN RUNNING
unreviewed • confidence 0.00
complaint
CS THAT THE A/C NEEDS TO BE SEVICED AND THEY HERE A RATTLE OUT OF THE A/C WHEN RUNNING
needs-review • confidence 0.00
complaint
CS THAT THE A/C NEEDS TO BE SEVICED AND THEY HERE A RATTLE OUT OF THE A/C WHEN RUNNING
needs-review • confidence 0.00
cause
FOUND LOOSE DUCTING TAPE
needs-review • confidence 0.55
cause
FOUND LOOSE DUCTING TAPE
unreviewed • confidence 0.00
cause
FOUND LOOSE DUCTING TAPE
unreviewed • confidence 0.00
cause
FOUND LOOSE DUCTING TAPE
unreviewed • confidence 0.00
cause
FOUND LOOSE DUCTING TAPE
unreviewed • confidence 0.00
cause
FOUND LOOSE DUCTING TAPE
needs-review • confidence 0.00
cause
FOUND LOOSE DUCTING TAPE
needs-review • confidence 0.00
correction
RESECURED TAPE THEN SWITCHED A/C TO AUTO AND TESTED Labor Code Description Hours Rate Total Z990 DIAG/REPAIR 0 175.00 0.00 Subtotal for Job #2: 0.00 Job #3 - External
needs-review • confidence 0.55
correction
RESECURED TAPE THEN SWITCHED A/C TO AUTO AND TESTED Labor Code Description Hours Rate Total Z990 DIAG/REPAIR 0 175.00 0.00 Subtotal for Job #2: 0.00 Job #3 - External
unreviewed • confidence 0.00
correction
RESECURED TAPE THEN SWITCHED A/C TO AUTO AND TESTED Labor Code Description Hours Rate Total Z990 DIAG/REPAIR 0 175.00 0.00 Subtotal for Job #2: 0.00 Job #3 - External
unreviewed • confidence 0.00
correction
RESECURED TAPE THEN SWITCHED A/C TO AUTO AND TESTED Labor Code Description Hours Rate Total Z990 DIAG/REPAIR 0 175.00 0.00 Subtotal for Job #2: 0.00 Job #3 - External
unreviewed • confidence 0.00
correction
RESECURED TAPE THEN SWITCHED A/C TO AUTO AND TESTED Labor Code Description Hours Rate Total Z990 DIAG/REPAIR 0 175.00 0.00 Subtotal for Job #2: 0.00 Job #3 - External
unreviewed • confidence 0.00
correction
RESECURED TAPE THEN SWITCHED A/C TO AUTO AND TESTED
needs-review • confidence 0.03
correction
RESECURED TAPE THEN SWITCHED A/C TO AUTO AND TESTED
needs-review • confidence 0.03
complaint
CS THAT THERE ARE CEILING LIGHTS THAT ARE INOP
needs-review • confidence 0.55
complaint
CS THAT THERE ARE CEILING LIGHTS THAT ARE INOP
unreviewed • confidence 0.00
complaint
CS THAT THERE ARE CEILING LIGHTS THAT ARE INOP
unreviewed • confidence 0.00
complaint
CS THAT THERE ARE CEILING LIGHTS THAT ARE INOP
unreviewed • confidence 0.00
complaint
CS THAT THERE ARE CEILING LIGHTS THAT ARE INOP
unreviewed • confidence 0.00
complaint
CS THAT THERE ARE CEILING LIGHTS THAT ARE INOP
needs-review • confidence 0.00
complaint
CS THAT THERE ARE CEILING LIGHTS THAT ARE INOP
needs-review • confidence 0.00
cause
FOUND BUNT UP SWITCH
needs-review • confidence 0.55
cause
FOUND BUNT UP SWITCH
unreviewed • confidence 0.00
cause
FOUND BUNT UP SWITCH
unreviewed • confidence 0.00
cause
FOUND BUNT UP SWITCH
unreviewed • confidence 0.00
cause
FOUND BUNT UP SWITCH
unreviewed • confidence 0.00
cause
FOUND BUNT UP SWITCH
needs-review • confidence 0.03
cause
FOUND BUNT UP SWITCH
needs-review • confidence 0.03
correction
SWAPPED WIRE TO PORCH LIGHT SWITCH AND TESTED Labor Code Description Hours Rate Total Z990 DIAG/REPAIR 0 175.00 0.00 Subtotal for Job #3: 0.00 Parts Total: 0.00 Labour Total: 0.00 Sublet Total: 0.00 Extras Total: 0.00 Tax Total: 0.00 Estimate Total: 0.00 Printed On: 5/28/2025 1:56:33PM Page 1 of 2 © 2025 Integrated Dealer Systems *25495* MOTOR VEHICLE REPAIR REGISTRATION #MV-04967 Customer Signature : Date: 28 May 2025 Printed On: 5/28/2025 1:56:33PM Page 2 of 2 © 2025 Integrated Dealer Systems *25495*
needs-review • confidence 0.59
correction
SWAPPED WIRE TO PORCH LIGHT SWITCH AND TESTED Labor Code Description Hours Rate Total Z990 DIAG/REPAIR 0 175.00 0.00 Subtotal for Job #3: 0.00 Parts Total: 0.00 Labour Total: 0.00 Sublet Total: 0.00 Extras Total: 0.00 Tax Total: 0.00 Estimate Total: 0.00 Printed On: 5/28/2025 1:56:33PM Page 1 of 2 © 2025 Integrated Dealer Systems *25495* MOTOR VEHICLE REPAIR REGISTRATION #MV-04967 Customer Signature : Date: 28 May 2025 Printed On: 5/28/2025 1:56:33PM Page 2 of 2 © 2025 Integrated Dealer Systems *25495*
unreviewed • confidence 0.00
correction
SWAPPED WIRE TO PORCH LIGHT SWITCH AND TESTED Labor Code Description Hours Rate Total Z990 DIAG/REPAIR 0 175.00 0.00 Subtotal for Job #3: 0.00 Parts Total: 0.00 Labour Total: 0.00 Sublet Total: 0.00 Extras Total: 0.00 Tax Total: 0.00 Estimate Total: 0.00 Printed On: 5/28/2025 1:56:33PM Page 1 of 2 © 2025 Integrated Dealer Systems *25495* MOTOR VEHICLE REPAIR REGISTRATION #MV-04967 Customer Signature : Date: 28 May 2025 Printed On: 5/28/2025 1:56:33PM Page 2 of 2 © 2025 Integrated Dealer Systems *25495*
unreviewed • confidence 0.00
correction
SWAPPED WIRE TO PORCH LIGHT SWITCH AND TESTED Labor Code Description Hours Rate Total Z990 DIAG/REPAIR 0 175.00 0.00 Subtotal for Job #3: 0.00 Parts Total: 0.00 Labour Total: 0.00 Sublet Total: 0.00 Extras Total: 0.00 Tax Total: 0.00 Estimate Total: 0.00 Printed On: 5/28/2025 1:56:33PM Page 1 of 2 © 2025 Integrated Dealer Systems *25495* MOTOR VEHICLE REPAIR REGISTRATION #MV-04967 Customer Signature : Date: 28 May 2025 Printed On: 5/28/2025 1:56:33PM Page 2 of 2 © 2025 Integrated Dealer Systems *25495*
unreviewed • confidence 0.00
correction
SWAPPED WIRE TO PORCH LIGHT SWITCH AND TESTED Labor Code Description Hours Rate Total Z990 DIAG/REPAIR 0 175.00 0.00 Subtotal for Job #3: 0.00 Parts Total: 0.00 Labour Total: 0.00 Sublet Total: 0.00 Extras Total: 0.00 Tax Total: 0.00 Estimate Total: 0.00 Printed On: 5/28/2025 1:56:33PM Page 1 of 2 © 2025 Integrated Dealer Systems *25495* MOTOR VEHICLE REPAIR REGISTRATION #MV-04967 Customer Signature : Date: 28 May 2025 Printed On: 5/28/2025 1:56:33PM Page 2 of 2 © 2025 Integrated Dealer Systems *25495*
unreviewed • confidence 0.00
correction
SWAPPED WIRE TO PORCH LIGHT SWITCH AND TESTED
needs-review • confidence 0.03
correction
SWAPPED WIRE TO PORCH LIGHT SWITCH AND TESTED
needs-review • confidence 0.03
Evidence Thread
Chris Lehnert
dealer_or_external • May 28, 2025, 1:58 PM
@Jules E hello i need a price and part number for a water heater control board please
Jules Elmore
dealer_or_external • May 28, 2025, 3:48 PM
I called State Water Heaters and gave them the serial number from the water heater. I spoke with Brittany. She said that this is a standard electric unit. It doesn't have a control board. She stated that this unit has a single element and a single thermostat. @Chris L
Jules Elmore
dealer_or_external • May 29, 2025, 9:37 AM
@Chris L I called back about this and spoke with Cindy. She stated that this does not have a control board. I emailed her the photo while on the phone with her and she said that was the upper thermostat. The part number is 215198 and they have them in stock at Lowes. They are $20.98 on the website.
Chris Lehnert
dealer_or_external • May 29, 2025, 11:24 AM
got the approval from customer to do repair please order part
Jules Elmore
dealer_or_external • May 29, 2025, 2:50 PM
Part on order PO#17055. @Chris L @Tonya E
Jules Elmore
dealer_or_external • Jun 3, 2025, 2:59 PM
Part is here for this work order.
Claim Files
wo25497.pdf
main-pdf • May 28, 2025, 1:57 PM • 398,116 bytes
/home/openclaw/nas/Dropbox/TRI 1202/Parts Received- TRI/25497/wo25497.pdf