Claim explorer / evidence thread
Claim 25431
TRI 1202 • Ashlee • Parts Inquiry • forest-river
risk 0.70
deadline Overdue / escalation ready
images 42
matched 0
gaps 2
review 2
Warranty deadline timeline
Track where the claim sits in the recovery workflow, how many days have elapsed, and whether the auto-approval window or payment deadline is already in play.
Uploaded
Completed stage
178d elapsed • 0d remaining
Analyzed
Overdue / escalation ready
178d elapsed • 0d remaining • Overdue
Awaiting OEM
Upcoming statutory deadline
178d elapsed • 0d remaining
Auto-Approved
Upcoming statutory deadline
178d elapsed • 0d remaining
Payment Due
Upcoming statutory deadline
178d elapsed • 0d remaining
Escalation Eligible
Upcoming statutory deadline
178d elapsed • 0d remaining
Resolved
Upcoming statutory deadline
178d elapsed • 0d remaining
AI Claim Analysis
Estimated Recovery Amount
$500.00
What this claim may still be worth based on current evidence.
Compliance Score
30/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
1
OEM Response Deadline Exceeded
Missing Items
4
missing_unit_id_photo • damage_signal_without_damage_photo
Deadline Status
Overdue / escalation ready
178 days open in the visible workflow.
Recommended Action
Upload Missing Documents
This is the fastest next move from the current workflow stage.
Dossier completeness
Dossier has not been generated yet. Evidence presence is not treated as complete.
US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
18
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Compact packet candidate
Small enough for a compact escalation packet, assuming final PDFs stay clean.
Chronology
Ready to order
Visible span: May 7, 2026, 5:05 AM to Oct 31, 2026, 2:54 AM.
Indexed evidence
1 docs / 24 images
Use only the strongest evidence in the escalation packet; keep the rest as support material.
Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Escalation watch
178 days open in the visible workflow; risk score 0.70.
Claim Summary
Evidence summary
images=42; damage=0; unit=0; parts=42; doc=0; gaps=missing_unit_id_photo,damage_signal_without_damage_photo • Unit 2018 Forest River • VIN 1FDXE4FS4JDC14561
Path
/home/openclaw/nas/Dropbox/TRI 1202/Parts Received- TRI/25431/IMG_5235.jpg
Timeline
First seen May 7, 2026, 5:05 AM • last seen Oct 31, 2026, 2:54 AM
Evidence flags
missing unit id photo • damage signal without damage photo
Comment Intelligence
Thread depth
10 indexed side comments on this claim.
Latest visible thread signal
May 27, 2025, 9:22 AM • dealer_or_external • @Chris L @Tonya E N/C reorder S4991855.
Role mix
Dealer 0 • OEM 0 • Processor 0
Decision cues
Denial signals 0 • info / missing-doc asks 7 • approval signals 0
Best move
Work missing-doc or reply asks first from the thread.
Quick Actions
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Run the same search again.
Open focused evidence thread
Jump straight into Dropbox side comments, notes, and support documents.
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Return to the main recovery queue view.
Open evidence room
See the quick-rule cards first, then open the legal basis only if needed.
Images
parts-photo
Screenshot of IDS Service Schedule / work order screen, not a physical damage photo.
- Visible issue/repair context: Highlighted complaint line states customer is “finding water on the dinette se…” (likely dinette seat/area), indicating a water leak/water intrusion concern near the dinette.
- Related service line: “COMPLEMENTARY ROOF INSPECTION” appears above, suggesting roof/leak inspection context.
- Vehicle/unit info visible: 2019 Forest River Forester.
- Customer info visible: Customer “PAI
Human interpretation • confidence 0.00
parts-photo
Warranty image is a blurry photo of a computer screen, not a damage photo.
- **Visible damage:** No physical RV damage or failed component is visible.
- **Parts/components:** No parts shown; this appears to be a service/claim entry screen.
- **Document/screenshot text visible:** “OS Service Scheduler”; customer appears to be **HUNTER, MIKE** with phone number partially readable as **423-398-3481**; address partially readable **338 … RD, 37836**. Stock/unit line reads **2019 FOREST RIVER FORESTE
Human interpretation • confidence 0.00
parts-photo
Visible damage: Cracked/deteriorated exterior sealant or roof caulk adjacent to a framed/glazed component. Heavy condensation/moisture droplets visible on the clear/glass or plastic panel below/right.
Parts/components: RV roof or exterior surface, sealant bead, edge/frame of a skylight/window/vent-type component, measuring tape.
Labels/text: Tape measure visible with inch markings around approximately 18–23 in. No part labels or document text visible.
Repair context: Image appears to document
Human interpretation • confidence 0.00
parts-photo
Visible damage/condition: Cracked/checkered sealant or caulk around an exterior framed opening, with aged white sealant beads. Moisture/condensation visible on glass/plastic panel adjacent to the frame. No obvious broken glass seen.
Parts/components: Exterior window/skylight/vent-style frame with translucent pane, surrounding wall/roof surface, sealant/caulking, tape measure.
Measurement/context: Tape measure placed across the frame/opening area; visible scale suggests roughly 27–30 inches acr
Human interpretation • confidence 0.00
parts-photo
- **Visible items/components:** Set of RV/vehicle keys with black remote fob, metal keys, cable ring, and a blue service tag on a green countertop. A loose white plastic/trim-like strip with drilled holes is also on the counter.
- **Visible damage/condition:** No clear functional damage shown. The white strip has dirt/staining along one edge and scuffing; unclear if this is the claimed part or removed trim/seal piece.
- **Labels/text:** Blue tag reads approximately: **25431**, **Year 18**, **Mak
Human interpretation • confidence 0.00
parts-photo
- **Visible damage/condition:** Black exterior bracket/arm above the entry door appears misaligned or pulled away from the sidewall/door-area trim. Possible loose/broken awning/door-related hardware. No obvious large cracks or collision damage visible on the sidewall.
- **Parts/components shown:** RV sidewall, entry door with window, door hinges, black grab handle, exterior graphics, awning assembly/rail and vertical support arms, vents/access panels, compartment doors, window.
- **Labels/text:*
Human interpretation • confidence 0.00
parts-photo
Visible front view of a Forest River Forester Class C motorhome on a Ford chassis.
- **Visible components/parts:** Front cabover fiberglass cap, five amber clearance/marker lights along top of cap, windshield area, Ford grille/bumper/headlamps, side mirrors.
- **Labels/text:** “FORESTER” and “BY FOREST RIVER” decal on front cap; Ford emblem on grille.
- **Damage observed:** No clear physical damage, cracks, missing parts, or deformation visible in this image. A small dark speck/mark is visible
Human interpretation • confidence 0.00
parts-photo
- **Unit/area shown:** Forest River **Forester** Class C motorhome on Ford E-450 chassis; driver-side/front over-cab area.
- **Visible components:** Front fiberglass cab-over cap, roof/front amber clearance marker lights, driver-side sidewall, window, black awning arm/rail, exterior graphics, Ford cab/front end.
- **Visible damage/concern:** At the **upper driver-side front cap/sidewall corner**, near the awning rail and roof radius, the trim/seal area appears irregular/possibly lifted or separa
Human interpretation • confidence 0.00
parts-photo
- **Visible subject:** Passenger side of a white Class C motorhome/RV on Ford **E450** chassis.
- **Parts/components shown:** Long side patio awning assembly along upper wall/roofline, including black roller/fabric, awning rail/extrusion, mounting brackets/arms; side windows, compartment doors, graphics/decals, roof A/C/vent visible.
- **Damage observed:** No clear close-up damage is visible in this wide shot. Awning appears retracted; any defect to the awning rail/roller/brackets is not disting
Human interpretation • confidence 0.00
parts-photo
- **Visible area:** Passenger/curb-side exterior of a Forest River motorhome/RV, showing sidewall, awning rail/arm, storage doors, vents, wheel opening, utility panels, and exterior graphics.
- **Damage observed:** No clear structural damage visible. The most relevant issue appears to be the **large gray side graphic/decal near the upper sidewall/front corner**, which looks uneven/wrinkled or possibly lifting at the left/front edge near the black vertical awning support/trim. Other decals and pa
Human interpretation • confidence 0.00
parts-photo
Visible RV/vehicle certification label partially obscured by a black tire sidewall. No clear physical damage is visible in this photo.
Readable/partially readable label details:
- Manufacturer/brand text appears to include “FOREST R…” / Forest River.
- VIN appears partially readable: `1FDDXE4FS4JDC14561` (verify; partially cut off/blurred).
- Weight text visible: `6577 KG (14500 LB)` or similar.
- Tire size visible: `LT225/75R16E`.
- Load table visible with entries like `2268 KG / 5000 LB`.
- L
Human interpretation • confidence 0.00
parts-photo
- **Visible damage/concern:** Exterior passenger-side RV awning hardware appears loose/detached. A black awning support/arm bracket near the upper sidewall is hanging down from the awning tube area and does not appear properly secured to the wall. No obvious sidewall cracking or collision damage visible.
- **Parts/components shown:** Upper awning/awning roller tube or cover, black awning arm/support bracket, RV sidewall with red/gray/black graphics, windows, exterior vent/cover, storage compartm
Human interpretation • confidence 0.00
parts-photo
- **Visible damage/condition:** Exterior RV patio awning appears partially deployed/loose at the rear end. The rear awning arm/upper bracket area looks misaligned or possibly broken, with a small white broken/loose piece visible near the awning rail/end cap. No clear sidewall impact damage visible.
- **Parts/components shown:** Passenger-side awning roller/fabric, awning rail/end cap, black awning arm/support hardware, rear sidewall, rear window, marker lights, storage compartment doors, bumper.
Human interpretation • confidence 0.00
parts-photo
- **Visible area:** Curb/passenger side exterior of a Forest River RV, showing upper sidewall, entry door, large black-framed window, storage/baggage doors, graphics, and roofline awning.
- **Damage/condition observed:** No clear broken, missing, or impact-damaged part is visible in this photo. The black awning/roller assembly along the roofline is shown; any defect is not obvious from this distance. Minor staining/discoloration is visible around the small round exterior fixture above the entry
Human interpretation • confidence 0.00
parts-photo
- **Visible damage/condition:** No clear body-panel damage visible. The concern appears to be with the **curb-side patio awning hardware**: awning arm/roller/support assembly is extended or out of normal stowed position, with possible misalignment at the upper mount. Damage is not clearly confirmed from this distance.
- **Parts/components shown:** Forest River Forester motorhome rear/curb side, rear wall clearance lights, side marker lights, rear window, exterior storage doors, side graphics, bl
Human interpretation • confidence 0.00
parts-photo
- **Visible item:** Close-up of a white vehicle certification/tire/loading label next to a dark curved surface, likely tire/fender area or body panel.
- **Damage observed:** No clear physical damage shown. Only minor dirt/edge grime along the label/body seam; image is blurry/partially cropped.
- **Readable label text (partial):**
- “DATE: 4/6/2018”
- “S/F004616209” or similar serial/VIN fragment
- “1050 lbs” visible
- “COLD INFL. PRESSURE,” “SINGLE,” “DUAL,” and a checked box
- Federal
Human interpretation • confidence 0.00
parts-photo
- **Visible damage:** Upper driver-side/front over-cab area shows separation/loose exterior trim or rain-gutter/awning rail near the curved front cap seam. Sealant appears disturbed/peeled with a gap at the corner; possible loose molding/bracket at the roofline. Minor vertical scuff/mark visible below the rail.
- **Components shown:** Class C motorhome front cap/over-cab bunk area, sidewall, small over-cab window, roof/side trim rail, awning hardware/arms and roller, cab door/window/mirror, stor
Human interpretation • confidence 0.00
parts-photo
Image shows an RV roof area near a translucent roof component, likely a skylight or roof vent dome.
- **Visible damage/condition:** White/gray roof sealant/caulk around the opening is heavily weathered with multiple surface cracks/checking. Some sealant beads appear uneven and aged. No obvious hole or active leak is visible in this photo.
- **Parts/components:** Roof membrane, sealant bead/lap sealant, edge/flange of a translucent skylight/vent or roof window. Tape measure is placed across the
Human interpretation • confidence 0.00
parts-photo
Exterior passenger-side RV wall shown with graphics, storage compartment doors, wheel/fender, and a long black awning/slide topper assembly along the upper side.
Visible issue: the awning assembly appears damaged or improperly secured. At the left/front end, a black awning support/arm or bracket is hanging down/loose, and the awning tube/fabric area appears uneven/sagging along the side. No clear wall impact or compartment damage is visible.
Parts/components involved: upper exterior awning/awn
Human interpretation • confidence 0.00
parts-photo
Visible RV exterior, passenger side near cab-over area. Power/manual awning assembly is partially extended, showing black awning roller tube, vertical support arm, upper awning rail/mounting track, side window, cab door/mirror, and exterior storage doors.
Damage/concern: At the upper front awning rail/roof-edge transition, the white trim/cover and sealant appear lifted, wrinkled, or separated, with a visible dark gap/staining around the awning rail end/roof corner area. This suggests loose/dama
Human interpretation • confidence 0.00
parts-photo
Visible condition: Close-up of a sealed RV exterior opening/component, likely roof or sidewall mounted. Gray sealant around the perimeter is heavily cracked/checking, with areas of separation and discoloration. Moisture/condensation droplets are visible beneath or inside the translucent/clear panel area, suggesting water intrusion or trapped moisture.
Parts/components: Sealant/caulk bead, translucent plastic/acrylic panel or lens, adjacent textured surface/membrane. Exact component unclear from
Human interpretation • confidence 0.00
parts-photo
- **Visible area:** Passenger/curb-side exterior of a Forest River RV/trailer with white fiberglass sidewall and gray/black/maroon graphics.
- **Components shown:** Black vertical awning arm/support with roller head at top, exterior storage/baggage doors with latches/hinges, sidewall graphics/decals, lower wheel opening partially visible.
- **Damage observed:** Sidewall shows subtle waviness/uneven reflection and possible bulging or panel distortion, most noticeable around and above the lower st
Human interpretation • confidence 0.00
parts-photo
{
"image_summary": "Exterior passenger/curb side of a Forest River RV/trailer showing upper awning/slide-topper area above windows and storage compartments.",
"visible_components": [
"Black awning/slide-topper fabric or roll/cover along upper sidewall",
"Awning/slide-topper brackets/end mounts",
"Sidewall with red/gray graphics",
"Two upper windows",
"Exterior access/service door",
"Lower baggage/storage compartment doors"
],
"visible_damage": "Possible damage at
Human interpretation • confidence 0.00
parts-photo
Visible damage: Cracked/crazed sealant or caulk around a translucent window/skylight/frame area. Sealant bead appears aged and split in multiple places, with possible water intrusion risk. Adjacent clear/translucent panel shows heavy condensation/droplets.
Parts/components: Window/skylight/glass or acrylic panel, surrounding frame/trim, exterior/interior sealant bead. Tape measure shown for scale, approx. 32 in / 80 cm span visible.
Text/labels: No product labels or part numbers visible. Tape
Human interpretation • confidence 0.00
Claim Lines
complaint
COMPLEMENTARY ROOF INSPECTION CHECK CAULKING________ CHECK SKYLIGHTS________ CHECK ROOF VENTS________ CHECK LUBE & ANTENNA________ CHECK SATELLITE________ CHECK RUBBER________
gap • confidence 0.71
complaint
COMPLEMENTARY ROOF INSPECTION CHECK CAULKING________ CHECK SKYLIGHTS________ CHECK ROOF VENTS________ CHECK LUBE & ANTENNA________ CHECK SATELLITE________ CHECK RUBBER________
unreviewed • confidence 0.00
complaint
COMPLEMENTARY ROOF INSPECTION CHECK CAULKING________ CHECK SKYLIGHTS________ CHECK ROOF VENTS________ CHECK LUBE & ANTENNA________ CHECK SATELLITE________ CHECK RUBBER________
unreviewed • confidence 0.00
complaint
COMPLEMENTARY ROOF INSPECTION CHECK CAULKING________ CHECK SKYLIGHTS________ CHECK ROOF VENTS________ CHECK LUBE & ANTENNA________ CHECK SATELLITE________ CHECK RUBBER________
unreviewed • confidence 0.00
complaint
COMPLEMENTARY ROOF INSPECTION CHECK CAULKING________ CHECK SKYLIGHTS________ CHECK ROOF VENTS________ CHECK LUBE & ANTENNA________ CHECK SATELLITE________ CHECK RUBBER________
unreviewed • confidence 0.00
complaint
COMPLEMENTARY ROOF INSPECTION CHECK CAULKING________ CHECK SKYLIGHTS________ CHECK ROOF VENTS________ CHECK LUBE & ANTENNA________ CHECK SATELLITE________ CHECK RUBBER________
needs-review • confidence 0.12
complaint
COMPLEMENTARY ROOF INSPECTION CHECK CAULKING________ CHECK SKYLIGHTS________ CHECK ROOF VENTS________ CHECK LUBE & ANTENNA________ CHECK SATELLITE________ CHECK RUBBER________
needs-review • confidence 0.12
complaint
COMPLEMENTARY ROOF INSPECTION CHECK CAULKING________ CHECK SKYLIGHTS________ CHECK ROOF VENTS________ CHECK LUBE & ANTENNA________ CHECK SATELLITE________ CHECK RUBBER________
unreviewed • confidence 0.00
cause
UNIT IS IN NEED OF A FULL SCRAPE AND RESEAL ALSO NEEDS A NEW SKY LITE OLD ONE IS CRACKED AND LEAKING WATER (30X22 1/2) CLEAR Other Services Code Description Qty Price Total SSE SHOP SUPPLIES EXTERNAL 1 0.00 0.00 Subtotal for Job #ROOFINS: 0.00 Job #2 - External CUST IS FINDING WATER ON THE DINETTE SEAT RIGHT BEHIND THE DRIVER SEAT AFTER A BLOWING RAIN. Subtotal for Job #2: 0.00 Parts Total: 0.00 Labour Total: 0.00 Sublet Total: 0.00 Extras Total: 0.00 Tax Total: 0.00 Estimate Total: 0.00 MOTOR VEHICLE REPAIR REGISTRATION #MV-04967 Customer Signature : Date: 14 May 2025 Printed On: 5/14/2025 8:34:01AM Page 1 of 1 © 2025 Integrated Dealer Systems *25431*
gap • confidence 0.85
cause
UNIT IS IN NEED OF A FULL SCRAPE AND RESEAL ALSO NEEDS A NEW SKY LITE OLD ONE IS CRACKED AND LEAKING WATER (30X22 1/2) CLEAR Other Services Code Description Qty Price Total SSE SHOP SUPPLIES EXTERNAL 1 0.00 0.00 Subtotal for Job #ROOFINS: 0.00 Job #2 - External CUST IS FINDING WATER ON THE DINETTE SEAT RIGHT BEHIND THE DRIVER SEAT AFTER A BLOWING RAIN. Subtotal for Job #2: 0.00 Parts Total: 0.00 Labour Total: 0.00 Sublet Total: 0.00 Extras Total: 0.00 Tax Total: 0.00 Estimate Total: 0.00 MOTOR VEHICLE REPAIR REGISTRATION #MV-04967 Customer Signature : Date: 14 May 2025 Printed On: 5/14/2025 8:34:01AM Page 1 of 1 © 2025 Integrated Dealer Systems *25431*
unreviewed • confidence 0.00
cause
UNIT IS IN NEED OF A FULL SCRAPE AND RESEAL ALSO NEEDS A NEW SKY LITE OLD ONE IS CRACKED AND LEAKING WATER (30X22 1/2) CLEAR Other Services Code Description Qty Price Total SSE SHOP SUPPLIES EXTERNAL 1 0.00 0.00 Subtotal for Job #ROOFINS: 0.00 Job #2 - External CUST IS FINDING WATER ON THE DINETTE SEAT RIGHT BEHIND THE DRIVER SEAT AFTER A BLOWING RAIN. Subtotal for Job #2: 0.00 Parts Total: 0.00 Labour Total: 0.00 Sublet Total: 0.00 Extras Total: 0.00 Tax Total: 0.00 Estimate Total: 0.00 MOTOR VEHICLE REPAIR REGISTRATION #MV-04967 Customer Signature : Date: 14 May 2025 Printed On: 5/14/2025 8:34:01AM Page 1 of 1 © 2025 Integrated Dealer Systems *25431*
unreviewed • confidence 0.00
cause
UNIT IS IN NEED OF A FULL SCRAPE AND RESEAL ALSO NEEDS A NEW SKY LITE OLD ONE IS CRACKED AND LEAKING WATER (30X22 1/2) CLEAR Other Services Code Description Qty Price Total SSE SHOP SUPPLIES EXTERNAL 1 0.00 0.00 Subtotal for Job #ROOFINS: 0.00 Job #2 - External CUST IS FINDING WATER ON THE DINETTE SEAT RIGHT BEHIND THE DRIVER SEAT AFTER A BLOWING RAIN. Subtotal for Job #2: 0.00 Parts Total: 0.00 Labour Total: 0.00 Sublet Total: 0.00 Extras Total: 0.00 Tax Total: 0.00 Estimate Total: 0.00 MOTOR VEHICLE REPAIR REGISTRATION #MV-04967 Customer Signature : Date: 14 May 2025 Printed On: 5/14/2025 8:34:01AM Page 1 of 1 © 2025 Integrated Dealer Systems *25431*
unreviewed • confidence 0.00
cause
UNIT IS IN NEED OF A FULL SCRAPE AND RESEAL ALSO NEEDS A NEW SKY LITE OLD ONE IS CRACKED AND LEAKING WATER (30X22 1/2) CLEAR Other Services Code Description Qty Price Total SSE SHOP SUPPLIES EXTERNAL 1 0.00 0.00 Subtotal for Job #ROOFINS: 0.00 Job #2 - External CUST IS FINDING WATER ON THE DINETTE SEAT RIGHT BEHIND THE DRIVER SEAT AFTER A BLOWING RAIN. Subtotal for Job #2: 0.00 Parts Total: 0.00 Labour Total: 0.00 Sublet Total: 0.00 Extras Total: 0.00 Tax Total: 0.00 Estimate Total: 0.00 MOTOR VEHICLE REPAIR REGISTRATION #MV-04967 Customer Signature : Date: 14 May 2025 Printed On: 5/14/2025 8:34:01AM Page 1 of 1 © 2025 Integrated Dealer Systems *25431*
unreviewed • confidence 0.00
Evidence Thread
Chris Lehnert
dealer_or_external • May 14, 2025, 8:37 AM
@Jules E hey im in need of a price and part number for a 30x22 1/2 clear skylight
Jules Elmore
dealer_or_external • May 14, 2025, 12:31 PM
@Chris L @Tonya E Part number for outer skylight is 20X32637A, retail is $89.99.
Chris Lehnert
dealer_or_external • May 14, 2025, 12:40 PM
Thank you
Chris Lehnert
dealer_or_external • May 14, 2025, 1:01 PM
ive got the approval to do this job the customer was told that we might need a deposit so we can order the skylight
Jules Elmore
dealer_or_external • May 14, 2025, 2:56 PM
@Chris L Parts on order PO#17009.
Tonya England
dealer_or_external • May 19, 2025, 3:32 PM
@Jules E @Chris L Skylight arrived and the box was open and we were missing 2 of the 3 skylights ordered. I emailed Greg at FR. Will keep you updated!
Tonya England
dealer_or_external • May 20, 2025, 10:29 AM
FR is going to resend the 2 missing skylights. I will keep you updated when they arrive!
Tonya England
dealer_or_external • May 20, 2025, 10:30 AM
@Jules E @Chris L FR is going to resend the 2 missing skylights. I will keep you updated when they arrive!
Tonya England
dealer_or_external • May 22, 2025, 11:16 AM
@Jules E @Chris L Received the replacement skylights and one has cracks at the screw holes. I am trying to get it replaced.
Jules Elmore
dealer_or_external • May 27, 2025, 9:22 AM
@Chris L @Tonya E N/C reorder S4991855.
Claim Files
25431.pdf
main-pdf • May 14, 2025, 8:35 AM • 387,312 bytes
/home/openclaw/nas/Dropbox/TRI 1202/Parts Received- TRI/25431/25431.pdf