Claim Detail

processor • May 14, 2025, 1:27 PM

submitted PA#KZ606434

processor • May 15, 2025, 12:08 PM

@Stephanie D KZRV feedback: Please provide a photo of the White Identification Sticker from the awning roll tube/hardware with RPO or Variant number clearly visible

processor • May 15, 2025, 3:19 PM

Photo's added to KZRV

processor • May 16, 2025, 5:41 PM

approved line 1 1.5 line 2 .5 MUST RETURN AWNING DRIVE HEAD FOR TESTING.. EMAIL jsmith@kz-rv.com for a copy of the return paper work. JS 5/16/25 Line 1 per vendor; Thank you for contacting Lippert Customer Care Center. We will work to resolve your matter, which may be replacing a component or facilitating your warranty concern. Lippert will authorize one new awning complete with 1.5 hours of labor pending the return and test of the drive head. Please ensure the case number is referenced on the package. Lippert Components Attn: Richard Furner 2020 Blakesley Pkwy Bristol, IN 46507 Please fill out the attached Warranty Parts Return form and include it with the returned product for testing. The replacement awning will need to be ordered as normal. This can be done through our parts department by calling 432-LIPPERT or through the Lippert online store. Please reference the case number if you choose to order through the parts department. Once the awning drive head has been tested, if found to be defective, Lippert will reimburse the cost of the part, plus markup, and shipping costs associated with this authorization. If the awning drive head is not found to be defective, Lippert will not be responsible for the repair.

processor • May 16, 2025, 5:41 PM

approved line 1 1.5 line 2 .5 MUST RETURN AWNING DRIVE HEAD FOR TESTING.. EMAIL jsmith@kz-rv.com for a copy of the return paper work. JS 5/16/25 Line 1 per vendor; Thank you for contacting Lippert Customer Care Center. We will work to resolve your matter, which may be replacing a component or facilitating your warranty concern. Lippert will authorize one new awning complete with 1.5 hours of labor pending the return and test of the drive head. Please ensure the case number is referenced on the package. Lippert Components Attn: Richard Furner 2020 Blakesley Pkwy Bristol, IN 46507 Please fill out the attached Warranty Parts Return form and include it with the returned product for testing. The replacement awning will need to be ordered as normal. This can be done through our parts department by calling 432-LIPPERT or through the Lippert online store. Please reference the case number if you choose to order through the parts department. Once the awning drive head has been tested, if found to be defective, Lippert will reimburse the cost of the part, plus markup, and shipping costs associated with this authorization. If the awning drive head is not found to be defective, Lippert will not be responsible for the repair. Lippert form has been added to this folder

dealer_or_external • May 19, 2025, 9:49 AM

@Jules E Approved to order a complete awning. The notes from LCI are in the comments above, order as normal. We do have part return on this claim.

dealer_or_external • May 19, 2025, 9:51 AM

@Tonya E this is the claim we spoke about this morning that will have the part going back.

dealer_or_external • May 20, 2025, 9:37 AM

@Stephanie D @Ashlee O Is there a case # for this for LCI? I called and tried to give them the VIN and she said she could not find it that way. Also, just to be clear, it is for the complete awning and no hardware?

processor • May 20, 2025, 11:11 AM

Case #5860410: everything I have posted and read on this says the complete awning, nothing about hardware.

processor • May 20, 2025, 11:12 AM

Case #5860410: Notes on this says the complete awning, nothing about hardware.

dealer_or_external • May 20, 2025, 1:41 PM

@Jules E on the WO correction is complete awning, hardware and fabric. As we spoke this morning it is all a learning experience for us, we will rock it soon!

dealer_or_external • May 20, 2025, 1:50 PM

@Stephanie D @Tonya E Parts on order PO#17021 after being on the phone for over 20 minutes 😉

dealer_or_external • May 20, 2025, 1:56 PM

@Stephanie D @Tonya E I also made a note to save the tube for part return.

dealer_or_external • May 20, 2025, 1:58 PM

Thank you!

dealer_or_external • Jun 18, 2025, 9:45 AM

@Stephanie D @Tonya E This awning was damaged. Called LCi and sent in photos. Reorder # is SO-0007644631.

dealer_or_external • Jul 3, 2025, 10:12 AM

@Stephanie D The awning is here now. I will mark the tube for part return.

processor • Jul 30, 2025, 4:50 PM

@Stephanie D The labor time for line 3 (external) was factored into the total on this WO, just a heads up! Also, has the awning head drive been returned for this one? Comments say to EMAIL jsmith@kz-rv.com for a copy of the return paper work. Is that something I do or your parts department does on their end?

dealer_or_external • Aug 2, 2025, 9:01 AM

Thank you. I usually can just use the print label from the claim, and it gives me one. I may have messed this one up. I attached a copy of the label with the tracking info on it. We may need to contact the gentleman at LCI and let him know I made a mistake. I will if you would like me to and CC you in it. I am so sorry for this, let me know what you need me to do, and I will.

processor • Aug 4, 2025, 12:58 PM

Hi Stephanie, if you want to email him and explain what happened, and CC me, that would be great. I will attach the return label with the claim. Thank you!

processor • Aug 4, 2025, 1:01 PM

submitted C#KZ606434

processor • Aug 5, 2025, 2:33 PM

@Stephanie D WO 25415 KZRV feedback: Please attach all parts invoices

dealer_or_external • Aug 5, 2025, 3:06 PM

Emailed yesterday and no response as of yet, I did cc you in the email.

dealer_or_external • Aug 5, 2025, 3:13 PM

@Emily P Could you please provide me with a copy of the invoice for this claim? The PO# that is in the comments is 17021. I looked on KZ but wasn't able to find anything. Thanks!

dealer_or_external • Aug 8, 2025, 3:22 PM

@Cole P

dealer_or_external • Aug 8, 2025, 4:08 PM

@Ashlee O I have attached the LCI inv for the parts to the folder. :)

processor • Aug 8, 2025, 5:42 PM

Invoice added to KZRV

processor • Aug 21, 2025, 12:21 PM

paid $2370.43 8/11 "Corrected part cost to match attached invoices. Dealer marked up parts cost from what they were charged." @Stephanie D Can you tell me if this is the 30% mark up that was added? If so I will go back to them with the state laws. Thanks!

dealer_or_external • Aug 21, 2025, 1:24 PM

All numbers match on my end for the 2370.43. I looked at the claim on KZ. It looks like the parts were put in at our mark up and then 30% added to that. KZ then deleted them and added it back to match what the cost plus our markup would be. I think we are ok on this one!