Claim explorer / evidence thread
Claim 25397
TRI 1202 • Ashlee • Warranty Checks • keystone
risk 0.00
deadline Approaching deadline
images 0
matched 0
Warranty deadline timeline
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AI Claim Analysis
Estimated Recovery Amount
Pending payment match
What this claim may still be worth based on current evidence.
Compliance Score
100/100
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Violations Detected
1
OEM Response Deadline Exceeded
Missing Items
0
No active evidence gaps are listed.
Deadline Status
Approaching deadline
131 days open in the visible workflow.
Recommended Action
Review Short-Pay
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US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
10
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Compact packet candidate
Small enough for a compact escalation packet, assuming final PDFs stay clean.
Chronology
Ready to order
Visible span: Apr 23, 2026, 12:32 PM to Aug 31, 2026, 2:52 AM.
Indexed evidence
0 docs / 0 images
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Cross-reference base
Available
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Witness verification
Human verification required
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AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Escalation watch
131 days open in the visible workflow; risk score 0.00.
Claim Summary
Evidence summary
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Path
/home/openclaw/nas/Dropbox/TRI 1202/Warranty Checks/2025/Keystone 2025/25672, 25397 PD CHECK.pdf
Timeline
First seen Apr 23, 2026, 12:32 PM • last seen Aug 31, 2026, 2:52 AM
Evidence flags
No active evidence gap flags
Comment Intelligence
Thread depth
39 indexed side comments on this claim.
Latest visible thread signal
Aug 26, 2025, 1:23 PM • processor • paid $3546.83 8/26 1553723
Role mix
Dealer 0 • OEM 0 • Processor 18
Decision cues
Denial signals 0 • info / missing-doc asks 21 • approval signals 5
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Evidence Thread
Ashlee Olsen
processor • May 5, 2025, 11:13 AM
submitted PA03847899
Ashlee Olsen
processor • May 9, 2025, 12:25 PM
Still pending in Keystone, emailed them for an update
Ashlee Olsen
processor • May 9, 2025, 1:27 PM
approved for 12 hours-PA attached
KRV Approved to R&I neccesary items, R&R filon only
Stephanie Davis
dealer_or_external • May 12, 2025, 12:35 PM
@Jules E approved to order parts for line 1
rear Ext wall filon and any decal that is on the rear wall.
Jules Elmore
dealer_or_external • May 13, 2025, 11:45 AM
@Chris B @Stephanie D I will need clear measurements of this back wall (width and height) to be able to place this order.
Jules Elmore
dealer_or_external • May 13, 2025, 12:00 PM
@Tonya E
Jules Elmore
dealer_or_external • May 14, 2025, 9:02 AM
@Stephanie D Parts on order PO#17004.
Jules Elmore
dealer_or_external • May 21, 2025, 4:28 PM
@Stephanie D Parts are here for this work order. Tag is on my wall. Decals are under my desk.
Stephanie Davis
dealer_or_external • May 22, 2025, 10:35 AM
@Jules E we will need 6 tubes of 3M 560 adhesive for this repair as well.
Jules Elmore
dealer_or_external • May 27, 2025, 9:08 AM
@Stephanie D @Tonya E Tonya ordered adhesive from FR. Keystone told me to out source.
Stephanie Davis
dealer_or_external • May 27, 2025, 9:10 AM
Please attach an invoice to the folder for proof of cost when it arrives, thank you. @Jules E
Stephanie Davis
dealer_or_external • Jun 26, 2025, 1:12 PM
@Ashlee O We are going to need to ask for a wall replacement on this unit. They only allowed us to replace the filon. When the tech started this today, water started running down the side. The wood in the wall is wet and decaying. What do we need to do to request to replace the entire back wall? I did add photos showing the damage.
Ashlee Olsen
processor • Jun 26, 2025, 3:41 PM
Sounds good, let me get a email over to them & I'll keep you in the loop. Thanks!
Ashlee Olsen
processor • Jun 26, 2025, 3:42 PM
@Stephanie D How much additional time will you need?
Ashlee Olsen
processor • Jun 26, 2025, 4:03 PM
I got that email over to Keystone, they are going to expedite this, but I won't likely hear from them until tomorrow
Ashlee Olsen
processor • Jun 30, 2025, 11:55 AM
@Stephanie D Keystone feedback: Did you order just the skin or did you order the complete wall? Usually if your order complete filon wall, it comes with that inside panel as well
Stephanie Davis
dealer_or_external • Jun 30, 2025, 3:19 PM
I looked at the PO and we ordered Skin Symalite 96, manufacture part number 525705. @Jules E I looked at the PO and would like to make sure that I am correct.
Stephanie Davis
dealer_or_external • Jun 30, 2025, 3:20 PM
@Chris B this is the back wall claim.
@Ashlee O I am attaching more photos the tech just got!
Chris Balderrama
processor • Jun 30, 2025, 3:26 PM
Thank you
Ashlee Olsen
processor • Jun 30, 2025, 3:42 PM
@Stephanie D I'm sorry, I'm not seeing any additional pictures added today.
Stephanie Davis
dealer_or_external • Jun 30, 2025, 3:47 PM
@Ashlee O They should be there now. I also added 2 photos showing that corner top of the roof.
Ashlee Olsen
processor • Jun 30, 2025, 4:00 PM
Thank you! Sent the update email to Keystone
Jules Elmore
dealer_or_external • Jul 1, 2025, 11:09 AM
@Stephanie D Yes that is correct. The stickers for this is on wall. I was afraid it would fall off in the shop.
Ashlee Olsen
processor • Jul 1, 2025, 2:03 PM
@Stephanie D Keystone wants to know if you have any pictures of the damage of the window that needs replaced? And they asked how much additional time we're asking. I have told them a total of 16 hours
Ashlee Olsen
processor • Jul 1, 2025, 2:03 PM
@Stephanie D Keystone wants to know if you have any pictures of the damage of the window that needs replaced? And they asked how much additional time we're asking. I have told them a total of 16 hours, but please let me know if that's any different before I respond. Thanks!
Stephanie Davis
dealer_or_external • Jul 1, 2025, 2:16 PM
I think this maybe miscommunication, I do not need a window replaced. I meant for that to be remove and reinstall window. I have been correcting the R&R on WO's, so this is not confusing! Window is ok. 16.0 for replacing the back wall is what we all here agreed on.
Ashlee Olsen
processor • Jul 1, 2025, 2:20 PM
Got it, thank you! I emailed her back with that info.
Ashlee Olsen
processor • Jul 1, 2025, 2:26 PM
@Stephanie D You have the approval for 16 hours!
Stephanie Davis
dealer_or_external • Jul 1, 2025, 2:29 PM
@Ashlee O Thanks for all the extra work!!!!
Stephanie Davis
dealer_or_external • Jul 1, 2025, 2:42 PM
@Ashlee O I just want to make sure we have the ok to order a new wall. We only order the skin; Chris B and I just went and looked at this to make sure.
Ashlee Olsen
processor • Jul 1, 2025, 5:03 PM
Yes ma'am! Wall panel approved!
Stephanie Davis
dealer_or_external • Jul 2, 2025, 11:12 AM
@Jules E see above comments from Ashlee and me for the wall that we will need!
Jules Elmore
dealer_or_external • Jul 2, 2025, 11:38 AM
@Stephanie D Part on order PO#17170. Called keystone and spoke with Melanie and she helped me order
Stephanie Davis
dealer_or_external • Aug 4, 2025, 3:28 PM
@Ashlee O I have the tech installing this rear wall now. We have run into a part we need to finish the exterior. It is a long leg corner trim; we have one in stock for 63.99. Do we need to get this part approved from Keystone or should we just order it from them?
Ashlee Olsen
processor • Aug 4, 2025, 3:50 PM
I don't actually know the answer, I would probably get in touch with Keystone & find out how they want you to proceed.
Stephanie Davis
dealer_or_external • Aug 4, 2025, 4:53 PM
Ok, I will give them a call in the morning.
Stephanie Davis
dealer_or_external • Aug 6, 2025, 8:55 AM
@Ashlee O I just spoke with Trish at Keystone about the part we have in stock to use. She stated we can use off shelf parts, and they will do the mark up for us to save shipping!
Ashlee Olsen
processor • Aug 7, 2025, 11:47 AM
submitted C3844591
Ashlee Olsen
processor • Aug 26, 2025, 1:23 PM
paid $3546.83 8/26 1553723
Claim Files
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