Claim Detail

dealer_or_external • May 2, 2025, 4:53 PM

@Ashlee O Hey this will go under GE warranty. Let me know if I can help with any of our info!

processor • May 2, 2025, 5:28 PM

Hi! Yes, I will need all your info for them. Thanks!

dealer_or_external • May 3, 2025, 8:53 AM

The email I used when we have done GE warranty is: NTR Emerging Resources<ntremergingresources@geappliances.com I would send over the WO, all photos, appliance sheet(s). I am going to forward you a chain of emails from one we done. They were easy but yet a little different, for me anyway!

processor • May 4, 2025, 7:37 PM

Email sent to GE

processor • May 4, 2025, 7:40 PM

Email sent to GE, case number 16579874

processor • May 5, 2025, 11:39 AM

Email sent to GE, case number 00239892

processor • May 5, 2025, 11:43 AM

C#2286214 Approved 2 hours Case Number: 00239892 thread::v73_jjCbdcShCVVuIjZGIgY:: **Respond directly to this email and do NOT change the subject line to ensure proper delivery  Recreational Living approves R/R of GE RV Air Conditioner 15 - Black and 2 hours for labor. Please provide the address and phone where the no charge replacement needs to ship.  This authorization is valid for 30 days from the date issued. All repairs must be completed within this 30 day time period to be covered. If repairs can not be completed within the approval time allowed, a new authorization will need to be obtained. No authorizations will be given if the warranty date has expired, even if an authorization was previously given and the warranty work was not completed within the time allotted.  All charges must be submitted to Recreational Living within 120 days of the repair being completed, or no credit will be allowed.  **** Please note for complete replacements a picture of the serial tag removed from the defective unit is required. VCB will not be paid until a removed tag picture is received. Account: FOREST RIVER INCDealer: Tri-AM RV CenterDate of Purchase: 2/13/2024 Product: Claim Reason: Defective Note: As of 1/1/2022 replacements must be shipped direct from Recreational Living. A VCB cannot be submitted for reimbursement of parts only labor. Eve BarnesSenior Warranty Coordinator Recreational Living RecreationalLiving-Warranty@geappliances.com 1-800-772-7262

dealer_or_external • May 5, 2025, 1:04 PM

Hey! Just to confirm the a/c will be sent here for replacement?

processor • May 5, 2025, 3:10 PM

Hi! Yes ma'am, that's what I understand also

dealer_or_external • May 28, 2025, 11:28 AM

@Ashlee O I have not received the a/c for this customer yet. Is there any way we may be able to get an update?

processor • May 28, 2025, 11:57 AM

Emailed GE for an update

processor • May 28, 2025, 2:33 PM

Called GE for an update, had to leave a message

dealer_or_external • May 28, 2025, 4:59 PM

Thank you, Ashlee. They normally do not take this long to send a replacement; I was just concerned.

processor • May 29, 2025, 11:20 AM

Left another message and sent another email to GE, no response back yet

dealer_or_external • May 29, 2025, 11:25 AM

Thank you, I have let the customer know we are trying to get feedback from them.

processor • May 29, 2025, 11:41 AM

@Stephanie D Here's the response I got... I apologize for the delay in responding, for some reason we did not receive the address confirmation.  The ARC15AACW is no longer available and has been replaced with GRCS15XAHW.  The new AC models are NOT compatible with the current control board or thermostat, so those will need to be replaced as well.  Please provide the control model it will be one of the following - RARMC2A, RAREC1A, RAREC2A OR RAREC3A.  Also does the unit use a GE wall thermostat?  If so it is black or white?  Please reply back to this email with the information and I will get the replacement order processed right away.

dealer_or_external • May 29, 2025, 12:36 PM

The wall thermostat is black. I have attached a photo of the control model tag, RARMC2A.

processor • May 29, 2025, 12:40 PM

Info sent to GE. Thanks Stephanie!

processor • May 29, 2025, 1:17 PM

Ok, here's the updated info. I had them reset the 30 day's to get the job done also Case Number: 00239892 thread::v73_jjCbdcShCVVuIjZGIgY:: **Respond directly to this email and do NOT change the subject line to ensure proper delivery  Recreational Living approves R/R of GE RVAC Deluxe Plus 15 -White (GRCS15XAHW) Control (RGREC3A) and Black Thermostat (RGRWT2B) and 3 hours for labor. This authorization is valid for 30 days from the date issued. All repairs must be completed within this 30 day time period to be covered. If repairs can not be completed within the approval time allowed, a new authorization will need to be obtained. No authorizations will be given if the warranty date has expired, even if an authorization was previously given and the warranty work was not completed within the time allotted.  All charges must be submitted to Recreational Living within 120 days of the repair being completed, or no credit will be allowed.  **** Please note for complete replacements a picture of the serial tag removed from the defective unit is required. VCB will not be paid until a removed tag picture is received. Account: FOREST RIVER INCDealer: Tri-AM RV CenterDate of Purchase: 2/13/2024 Product: Claim Reason: Defective Note: As of 1/1/2022 replacements must be shipped direct from Recreational Living. A VCB cannot be submitted for reimbursement of parts only labor. A no charge warranty replacement order for GE RVAC Deluxe Plus 15 -White (GRCS15XAHW) Control (RGREC3A) Black Thermostat (RGRWT2B), has been placed and will ship to the address provided. Please allow 3-5 business for transit.    **** Please note for complete replacements a picture of the serial tag removed from the defective unit is required.  VCB will not be paid until a removed tag picture is received.   Account: FOREST RIVER INC Date of Purchase: 2/13/2024 Case #: 00239892 ERP Order#: 25.09531 Address: www.triamrv.comTri-Am RV CenterREF 22862141202 Idell Rd,Bulls Gap, TN 37711423-235-1167

dealer_or_external • May 29, 2025, 2:20 PM

Great, thanks a bunch! @Jules E @Tonya E We will be receiving a A/C and possibly another box for this customer. This will be sent usually at no charge.

dealer_or_external • May 29, 2025, 3:15 PM

@Stephanie D Thank you for this update!! I will let you know when this gets here.

dealer_or_external • Jun 9, 2025, 10:52 AM

@Jules E Would you have an update on this a/c being sent?

processor • Jun 9, 2025, 12:05 PM

Let me know if I need to request tracking info or anything from GE!

dealer_or_external • Jun 9, 2025, 2:09 PM

@Ashlee O if you could please, this has been a rocky one for us!

processor • Jun 9, 2025, 3:23 PM

Emailed and called for an update, no response on the email as of yet, and I left a message for a callback

dealer_or_external • Jun 10, 2025, 9:57 AM

@Stephanie D @Tonya E This AC and parts are here. I am trying so hard not to forget to tag things.

dealer_or_external • Jun 10, 2025, 11:23 AM

@Ashlee O part is here!

processor • Jun 19, 2025, 12:16 PM

submitted C#2286214

processor • Jun 19, 2025, 12:17 PM

@Stephanie D total submitted for this one is $495.00, I think your labor rate is still off on your end.

dealer_or_external • Jun 19, 2025, 4:05 PM

@Ashlee O I deleted the last WO and should have just added a num 2. I was thinking when I done the completed WO yesterday, that I should have done FR labor cost not GE's. Sorry about that!

processor • Jun 19, 2025, 4:27 PM

No worries, thank you!

processor • Jun 19, 2025, 4:27 PM

submitted C#2286214

processor • Jun 25, 2025, 2:58 PM

paid $495.00 6/24 check #2990362