Claim explorer / evidence thread
Claim 25328
TRI 1202 • Ashlee • Paid • nucamp
risk 0.75
deadline Overdue / escalation ready
images 9
matched 0
review 12
Warranty deadline timeline
Track where the claim sits in the recovery workflow, how many days have elapsed, and whether the auto-approval window or payment deadline is already in play.
Uploaded
Completed stage
191d elapsed • 0d remaining
Analyzed
Completed stage
191d elapsed • 0d remaining
Awaiting OEM
Completed stage
191d elapsed • 0d remaining
Auto-Approved
Completed stage
191d elapsed • 0d remaining
Payment Due
Completed stage
191d elapsed • 0d remaining
Escalation Eligible
Completed stage
191d elapsed • 0d remaining
Resolved
Overdue / escalation ready
191d elapsed • 0d remaining • Overdue
AI Claim Analysis
Estimated Recovery Amount
Pending payment match
What this claim may still be worth based on current evidence.
Compliance Score
25/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
2
OEM Response Deadline Exceeded • Payment Deadline Exceeded
Missing Items
12
missing_unit_id_photo • missing_document_support
Deadline Status
Overdue / escalation ready
191 days open in the visible workflow.
Recommended Action
Escalate to State
This is the fastest next move from the current workflow stage.
Dossier completeness
Dossier has not been generated yet. Evidence presence is not treated as complete.
US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
7
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Compact packet candidate
Small enough for a compact escalation packet, assuming final PDFs stay clean.
Chronology
Ready to order
Visible span: Apr 23, 2026, 12:32 PM to Oct 19, 2026, 2:56 AM.
Indexed evidence
0 docs / 0 images
No indexed documents or images are available for a dispute-ready bundle yet.
Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Escalation watch
191 days open in the visible workflow; risk score 0.75.
Claim Summary
Evidence summary
images=9; damage=0; unit=0; parts=9; doc=0; gaps=missing_unit_id_photo,missing_document_support • Unit Nucamp
Path
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25328/PART RETURN LABEL AND PART TAG.pdf
Timeline
First seen Apr 23, 2026, 12:32 PM • last seen Oct 19, 2026, 2:56 AM
Evidence flags
missing unit id photo • missing document support
Comment Intelligence
Thread depth
17 indexed side comments on this claim.
Latest visible thread signal
Jul 31, 2025, 2:51 PM • processor • paid $1578.57 7/30 check #1548666
Role mix
Dealer 0 • OEM 0 • Processor 6
Decision cues
Denial signals 0 • info / missing-doc asks 1 • approval signals 2
Best move
Work missing-doc or reply asks first from the thread.
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Images
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Claim Lines
complaint
CS THAT THE REAR STAB JACKS CAME DOWN AND HIT THE GROUND JACK CAME DOWN ON ITS OWN UNIT WAS IN MANUAL MODE TO ONLY TO MOVE THE FRONT LANDING LEGS
needs-review • confidence 0.26
complaint
CS THAT THE REAR STAB JACKS CAME DOWN AND HIT THE GROUND JACK CAME DOWN ON ITS OWN UNIT WAS IN MANUAL MODE TO ONLY TO MOVE THE FRONT LANDING LEGS
needs-review • confidence 0.26
cause
JACK FAILED OUT DROPPING THE JACK TO THE GROUND AND DAMAGING JACK.
needs-review • confidence 0.23
cause
JACK FAILED OUT DROPPING THE JACK TO THE GROUND AND DAMAGING JACK.
needs-review • confidence 0.23
correction
REMOVE AND REPLACE JACK, TEST UNDERWOOD, HANK Customer #: 92612
needs-review • confidence 0.20
correction
REMOVE AND REPLACE JACK, TEST UNDERWOOD, HANK Customer #: 92612
needs-review • confidence 0.20
complaint
CS THAT SOLAR IS NOT WORKING PROPERLY CHECK AND ADVISE
needs-review • confidence 0.20
complaint
CS THAT SOLAR IS NOT WORKING PROPERLY CHECK AND ADVISE
needs-review • confidence 0.20
cause
SWITCH FOR SOLAR IS FAULTY, HAD 22.7 VOLTS COMING IN AND 0.03 COMING OUT. COMING OFF SWITCH IN ON OR OFF. CORROSION FOUND IN MC4 CONNECTORS FROM PANEL TO ENTRY GLAND. BOTH NEG AND POS WERE RUSTED, TECH HAD TO WORK CONNECTORS TO COME APART.
needs-review • confidence 0.29
cause
SWITCH FOR SOLAR IS FAULTY, HAD 22.7 VOLTS COMING IN AND 0.03 COMING OUT. COMING OFF SWITCH IN ON OR OFF. CORROSION FOUND IN MC4 CONNECTORS FROM PANEL TO ENTRY GLAND. BOTH NEG AND POS WERE RUSTED, TECH HAD TO WORK CONNECTORS TO COME APART.
needs-review • confidence 0.29
correction
REMOVE AND REPLACE MC4 ENTRY GLAND, SOLAR PANEL AND SWAP THE Z BRACKET (4) ON SOLAR PANEL, REPLACE THE ON AND OFF SWITCH.
needs-review • confidence 0.29
correction
REMOVE AND REPLACE MC4 ENTRY GLAND, SOLAR PANEL AND SWAP THE Z BRACKET (4) ON SOLAR PANEL, REPLACE THE ON AND OFF SWITCH.
needs-review • confidence 0.29
Evidence Thread
Ashlee Olsen
processor • May 6, 2025, 11:18 AM
submitted PA03848654
Ashlee Olsen
processor • May 9, 2025, 12:24 PM
Still pending PA, emailed Keystone for an update
Ashlee Olsen
processor • May 12, 2025, 11:36 AM
approved
line 1 .5
line 2 2.5
Stephanie Davis
dealer_or_external • May 12, 2025, 2:30 PM
@Jules E @Tonya E
Approved to order parts for:
line 1 ...jack
line 2 ... mc4 entry gland, solar panel and on/off switch.
Jules Elmore
dealer_or_external • May 14, 2025, 10:27 AM
@Stephanie D Parts on order PO#17007.
Tonya England
dealer_or_external • May 19, 2025, 2:42 PM
@Stephanie D @Jules E Jack only is here at the moment.
Stephanie Davis
dealer_or_external • May 28, 2025, 9:42 AM
@Jules E Cust called and ask for an update on the solar parts please. He would like to have a call back with an update. I can call him if you would like me too, just let me know!
Jules Elmore
dealer_or_external • May 28, 2025, 11:40 AM
@Stephanie D I called the customer and gave him an update. Keystone said that this should ship out today.
Stephanie Davis
dealer_or_external • May 28, 2025, 12:50 PM
Thank you!
Jules Elmore
dealer_or_external • Jun 6, 2025, 10:04 AM
@Stephanie D The solar panel is here. This should be all the parts for this work order. It was the panel, cabke entry plate, a switch, and a jack.
Stephanie Davis
dealer_or_external • Jun 16, 2025, 9:57 AM
@Jules E I was working on closing this up and seen there is no shipping on the WO. Could you please verify if there was shipping on all the parts, please?
Jules Elmore
dealer_or_external • Jun 16, 2025, 10:15 AM
@Stephanie D It' s on there now.
Stephanie Davis
dealer_or_external • Jun 16, 2025, 10:15 AM
Thanks!
Ashlee Olsen
processor • Jun 16, 2025, 1:34 PM
submitted C3822313
Ashlee Olsen
processor • Jun 23, 2025, 3:43 PM
@Stephanie D pending parts return
Stephanie Davis
dealer_or_external • Jun 24, 2025, 12:23 PM
@Ashlee O I have attached the part return tag and label with shipping information. Thanks!
Ashlee Olsen
processor • Jul 31, 2025, 2:51 PM
paid $1578.57 7/30 check #1548666
Claim Files
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