Claim explorer / evidence thread
Claim 25198
TRI 1202 • Ashlee • Warranty Checks • k-z-rv
risk 0.00
deadline Approaching deadline
images 0
matched 0
review 27
Warranty deadline timeline
Track where the claim sits in the recovery workflow, how many days have elapsed, and whether the auto-approval window or payment deadline is already in play.
Uploaded
Completed stage
163d elapsed • 0d remaining
Analyzed
Completed stage
163d elapsed • 0d remaining
Awaiting OEM
Completed stage
163d elapsed • 0d remaining
Auto-Approved
Completed stage
163d elapsed • 0d remaining
Payment Due
Approaching deadline
163d elapsed • 0d remaining
Escalation Eligible
Upcoming statutory deadline
163d elapsed • 0d remaining
Resolved
Upcoming statutory deadline
163d elapsed • 0d remaining
AI Claim Analysis
Estimated Recovery Amount
Pending payment match
What this claim may still be worth based on current evidence.
Compliance Score
100/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
1
OEM Response Deadline Exceeded
Missing Items
27
No active evidence gaps are listed.
Deadline Status
Approaching deadline
163 days open in the visible workflow.
Recommended Action
Review Short-Pay
This is the fastest next move from the current workflow stage.
Dossier completeness
Files 1 • RO lines 9 • human-described photos 0 • 3C yellow • reconciliation reconciled • linked side comments 2
Gaps: no human level images • no human level image description • three c not quality ready • sidebar comment coherence not supported
US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
29
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Condensed packet watch
Close to a bulky packet. Trim, paginate, and preflight before escalation.
Chronology
Ready to order
Visible span: May 21, 2026, 10:23 AM to Oct 31, 2026, 2:52 AM.
Indexed evidence
8 docs / 24 images
Use only the strongest evidence in the escalation packet; keep the rest as support material.
Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Escalation watch
163 days open in the visible workflow; risk score 0.00.
Claim Summary
Evidence summary
No evidence summary yet.
Path
/home/openclaw/nas/Dropbox/TRI 1202/Warranty Checks/2025/KZ 2025/25198 CHECK.pdf
Timeline
First seen May 21, 2026, 10:23 AM • last seen Oct 31, 2026, 2:52 AM
Evidence flags
No active evidence gap flags
Comment Intelligence
Thread depth
17 indexed side comments on this claim.
Latest visible thread signal
Apr 28, 2025, 12:29 PM • processor • paid $299.57 4/23/2025
Role mix
Dealer 0 • OEM 0 • Processor 12
Decision cues
Denial signals 0 • info / missing-doc asks 6 • approval signals 1
Best move
Work missing-doc or reply asks first from the thread.
Quick Actions
Back to search results
Run the same search again.
Open focused evidence thread
Jump straight into Dropbox side comments, notes, and support documents.
Open claim explorer
Return to the main recovery queue view.
Open evidence room
See the quick-rule cards first, then open the legal basis only if needed.
Images
damage-photo
RV utility/water service compartment shown. A blue-handled valve/selector labeled “B&B MOLDERS,” “COLD ONLY,” “125 PSI,” “1/2,” and “RF” is installed near the city water connection area. A hose is connected on the right to a black threaded fitting; adjacent round screened port/vent and other black capped components are visible. Mounting screws and plastic compartment trim are visible.
No clear breakage, leak, crack, or water staining is visible in this photo; only normal scuffs/dust on the plas
Human interpretation • confidence 0.00
damage-photo
Close-up of RV wet bay/plumbing connection for the city water inlet. A hose is attached to a black plastic inlet/fitting with a blue shutoff/valve handle above it. The black inlet area shows visible white residue/sealant around the flange and a possible crack/split or damaged threads on the black plastic fitting near the mounting ring. A screened round port/strainer is visible below.
Visible text/labels: blue handle appears to have molded branding/text, partially legible, not enough to confir
Human interpretation • confidence 0.00
supporting-image
Interior RV dinette area with table top removed/exposed pedestal legs.
- **Visible issue/damage:** Front black table pedestal/leg has the upper collar/sleeve/cap loose or displaced near the top; person is pointing to this area. Rear pedestal appears upright with its top cap in place. No clear floor/base damage visible.
- **Parts/components shown:** Two black metal pedestal table legs, round floor mounting bases with screws, dinette bench seats, window shade/blind, interior flooring/wall panelin
Human interpretation • confidence 0.00
supporting-image
Claim line 2 image shows RV interior floor area with a beige rectangular floor heat register/vent in the vinyl plank flooring. A hand is holding/lifting a white sheet of paper over the vent, likely demonstrating airflow/suction or register operation. Nearby components include floor covering, vent grille/cover with screw, entry mat, wall/cabinet base, and black grille panel in background. No readable labels or document text visible. No clear physical damage is visible in this photo; repair contex
Human interpretation • confidence 0.00
supporting-image
RV interior repair in progress, likely claim line 1. Lower cabinet/appliance compartment is opened beneath drawers, exposing an appliance assembly and wiring/tubing; front access grille/panel is removed and lying on the floor. A floor vent/register cover is also removed, with a cable/test lead running into the floor opening. Tools, screws, drill/driver, flashlight, and tool pouch are present, indicating diagnostic or repair work. No clear physical damage is visible beyond removed panels/componen
Human interpretation • confidence 0.00
supporting-image
RV interior dinette/bed area with a black removable/telescoping pedestal/table leg in the foreground, mounted to a round floor flange. A person is pointing at or holding the smaller upper tube/collar section near the top, suggesting the issue relates to the pedestal’s upper insert/lock/collar fit. Surrounding components include two bench bases with dark cushions, wall paneling, window/shade above, and vinyl floor.
Visible damage/condition: no obvious breakage is clearly visible in the photo; th
Human interpretation • confidence 0.00
supporting-image
- **View/area:** Front A-frame/tongue of K-Z RV travel trailer, photographed in rain/wet conditions.
- **Visible components:** Electric tongue jack with motor head, jack post/foot on yellow stabilizer block, coupler, safety chains, breakaway/loose cable or wiring, black LP tank cover, battery box/wiring on curb side, A-frame rails.
- **Visible damage/condition:** No clear structural damage visible in this photo. A black cable/wire is hanging/looping low near the coupler/jack area; unclear if thi
Human interpretation • confidence 0.00
supporting-image
Outdoor dealership/lot photo in rainy conditions. A white K-Z “CONNECT SE” travel trailer is visible at right, side profile, with slide/window area, graphics, tandem axles, front jack/hitch, roof A/C/vents. Other RVs/trailers and pickup trucks are in background/foreground.
Visible damage: no specific damage, defect, or repair area is discernible from this distant wide shot.
Readable labels/text: “CONNECT SE” on the trailer side; partial/unclear background RV branding/signage.
Repair context:
Human interpretation • confidence 0.00
supporting-image
Close-up of hand by RV exterior; no clear warrantable damage visible.
Human interpretation • confidence 0.35
supporting-image
Visible RV exterior, rear/side upper area.
- **Damage observed:** Black upper side/roof-edge molding or awning/gutter rail appears partially loose/separated near the vertical corner seam. End of trim is not flush and looks lifted/misaligned. Sealant/trim at the vertical joint appears uneven, but no clear crack or wall damage visible.
- **Components shown:** Exterior sidewall, roof-edge rail/gutter/awning-style trim, vertical corner trim, small side window, exterior vent/cover, rear utility/acce
Human interpretation • confidence 0.00
supporting-image
- **Visible item:** Rear of a dark gray/black RAM pickup truck, 4x4, Big Horn trim; wet from rain.
- **Damage observed:** Scuffing/yellow paint transfer and possible dent/deformation on the chrome rear bumper near the center/left-lower area. Big Horn badge area on lower left tailgate appears chipped/partly damaged or obscured. No clear RV component damage visible.
- **Parts/components shown:** Tailgate, RAM emblem, 4x4 badge, left tail lamp, rear step bumper, parking sensors, exhaust tip, traile
Human interpretation • confidence 0.00
supporting-image
Visible RV exterior (K-Z Connect travel trailer) front/curb-side area. At the upper front roof/corner transition, the black corner/roof trim or cap appears lifted/separated with a small loose/broken-looking piece at the peak. Possible sealant/trim failure at front cap-to-sidewall/roof edge. No obvious large wall panel damage visible.
Components shown: front cap, sidewall graphics, vertical corner molding, roof edge trim, amber clearance/marker lights, side windows, baggage/storage door, front A
Human interpretation • confidence 0.00
supporting-image
RV side shows loose/detached slide-out exterior trim or seal near upper corner.
Human interpretation • confidence 0.72
supporting-image
RV interior at entry/door area with wood-look vinyl flooring and wall panel. A floor vent/register in the floor is partially covered by a sheet of paper being held down/up, apparently demonstrating airflow or vent operation. No clear physical damage to the floor, vent, wall, or door threshold is visible in this image. Background shows open entry door and a mounted fire extinguisher; no readable labels/document text.
Claim-line linkage: likely supporting line 1 related to HVAC/floor duct/regis
Human interpretation • confidence 0.00
supporting-image
- **Visible unit/area:** K-Z RV travel trailer, “CONNECT SE,” rear curb/roadside corner and left side visible. Rear wall, roof edge/trim, exterior ladder, marker lights, windows, slide/awning rail area, spare tire cover, bumper/hitch area shown.
- **Damage observed:** No obvious broken, cracked, missing, or detached component is clearly visible in this photo. Ladder, mounts, rear wall, roof edge trim, lights, and decals appear generally intact from this distance. Any staining/shadowing near uppe
Human interpretation • confidence 0.00
supporting-image
Claim line 2 image shows RV interior floor area near a black floor/wall vent and a fabric floor mat. A white sheet is placed over the floor, partially covering a small tan rectangular floor plate/trim with a visible screw head at the front edge. Light wood-look vinyl flooring and adjacent wall/cabinet panels are visible.
Visible issue: possible floor/trim plate concern or loose/raised floor hardware, but the main area is partly obscured by the paper; no clear crack, water damage, or broken comp
Human interpretation • confidence 0.00
supporting-image
- **Visible damage/condition:** Passenger-side exterior of a K-Z RV “Connect SE.” The long black upper side trim/rail near the roofline appears uneven/wavy and may be separating or not sitting flush in places. No clear cracks, dents, or impact damage visible on the white sidewall.
- **Parts/components shown:** Exterior sidewall, roof-edge/upper molding or gutter/awning rail area, large side window, rear ladder, side marker/light housing, wheels/fender area, rear corner trim.
- **Labels/text visi
Human interpretation • confidence 0.00
supporting-image
Image shows a close-up of printed warranty/work-order paperwork on a dark speckled countertop; no physical RV damage or component is visible.
Visible document details:
- Dealer: Tri-Am RV Center of East Tennessee, Inc.
- Address: 1202 Idell Road, Bulls Gap TN 37711
- Phone: 877-635-1167; Fax: 423-235-1176
- Website: www.triamrv.com
- W/O: 25198
- Stock #: 10690
- Stock desc: 2023 TT KZ-RV Connect SE
- Model: 211MKSE
- Serial #: 4EZTL2326P7070521
- Mileage: 0
- Key #: 2500
Repair/claim context
Human interpretation • confidence 0.00
supporting-image
- **Visible unit/area:** Front and curb-side front corner of a K-Z RV **Connect SE** travel trailer; hitch/tongue, propane cover, front cap, marker lights, and side entry area visible.
- **Visible damage/condition:** No major impact damage visible on front cap. At the **upper curb-side/front roof corner**, a black trim/edge piece appears to be protruding or misaligned, but the exact defect is partially obscured and unclear. Exterior surfaces are wet from rain.
- **Components shown:** Front fiber
Human interpretation • confidence 0.00
supporting-image
Exterior RV side view showing the curb-side upper area and awning assembly.
- **Visible components:** black awning roller tube along roofline, front awning head/bracket and vertical support arm, entry door with window, side window, exterior graphics/decals, lower storage hatch, grab handle/sticker area.
- **Visible damage:** No obvious crack, break, missing hardware, or detached component is clearly visible. Awning tube/fabric appears in place; any waviness or seam irregularity is unclear due t
Human interpretation • confidence 0.00
supporting-image
- **Visible unit/area:** Front/roadside front quarter of a K-Z RV travel trailer, “CONNECT” model, “SE” trim visible on front cap/sidewall.
- **Components shown:** Front cap/sidewall, large dark front window/graphic panel, amber clearance/marker lights, side baggage/storage door, black lower skirt/front frame, A-frame tongue, coupler/safety chains, propane/battery cover area, tongue jack on yellow support block.
- **Visible damage:** No clear physical damage is visible in this photo. Surfaces ap
Human interpretation • confidence 0.00
supporting-image
Rear view of K-Z RV “CONNECT SE” travel trailer. Visible components include rear wall, roof/rear cap transition trim, black rear ladder, red clearance/marker lights, rear camera/light housing above logo, rear window, tail lamps, license plate, spare tire cover, and K-Z/website decals.
Visible issue: the top rear roof/edge molding or trim appears uneven/wavy and slightly lifted/bowed along the rear roofline, especially near the left-to-center span. No clear cracks, holes, missing lights, or majo
Human interpretation • confidence 0.00
supporting-image
Image shows rear/curb-side upper exterior of a K-Z Connect SE travel trailer in a lot.
- **Visible damage:** No clear, specific damage is visible from this distance. Roof edge, rear corner trim, sidewall panels, lights, ladder, and awning area appear generally intact; any roof/seal issue would not be confirmable from this angle.
- **Parts/components visible:** Rear wall, curb-side wall, black roof/gutter trim, rear corner molding, clearance marker lights, rear ladder, spare tire with decorative
Human interpretation • confidence 0.00
supporting-image
Warranty claim photo is primarily a close-up of printed service paperwork, not an RV component/damage photo.
- **Visible damage/condition:** No physical RV damage or failed part is visible. Image shows papers on a dark countertop/table; no repair area shown.
- **Parts/components:** No RV parts/components identifiable. “Shop supplies” appears in the description area.
- **Document text visible:**
- **W/O:** 25198
- **Customer:** 88762 – Quick, James
- Address partly visible: 114 Mount
Human interpretation • confidence 0.00
Claim Lines
complaint
CS THAT THERE IS LOW FLOW COMING FROM THE FURNACE, FURNACE RUNS GOOD
needs-review • confidence 0.20
complaint
CS THAT THERE IS LOW FLOW COMING FROM THE FURNACE, FURNACE RUNS GOOD
needs-review • confidence 0.20
complaint
CS THAT THERE IS LOW FLOW COMING FROM THE FURNACE, FURNACE RUNS GOOD
needs-review • confidence 0.03
cause
TECH FOUND BLOCKAGE RIGHT AT THE FURNACE NOT ALLOWING FLOW TO THE UNIT AS DESIGNED TO DO QUICK, JAMES Customer #: 88762
needs-review • confidence 0.17
cause
TECH FOUND BLOCKAGE RIGHT AT THE FURNACE NOT ALLOWING FLOW TO THE UNIT AS DESIGNED TO DO QUICK, JAMES Customer #: 88762
needs-review • confidence 0.17
cause
TECH FOUND BLOCKAGE RIGHT AT THE FURNACE NOT ALLOWING FLOW TO THE UNIT AS DESIGNED TO DO QUICK, JAMES Customer #: 88762
needs-review • confidence 0.06
correction
NEED TO PULL THE UNDERBELLY, REMOVE THE PLATE THAT IS BLOCKING AIR FLOW IN DUCTING AND REINSTALL UNDERBELLY.
needs-review • confidence 0.20
correction
NEED TO PULL THE UNDERBELLY, REMOVE THE PLATE THAT IS BLOCKING AIR FLOW IN DUCTING AND REINSTALL UNDERBELLY.
needs-review • confidence 0.20
correction
NEED TO PULL THE UNDERBELLY, REMOVE THE PLATE THAT IS BLOCKING AIR FLOW IN DUCTING AND REINSTALL UNDERBELLY.
needs-review • confidence 0.03
complaint
CS THAT THE DINETTE TABLE IS LOOSE
needs-review • confidence 0.26
complaint
CS THAT THE DINETTE TABLE IS LOOSE
needs-review • confidence 0.26
complaint
CS THAT THE DINETTE TABLE IS LOOSE
needs-review • confidence 0.09
cause
SCREWS PULLED LOOSE ON BOTH DINETTE TABLE AND POLLS. THE SCREWS THAT WERE INSTALLED AT FACTORY ARE NOT LONG ENOUGH.
needs-review • confidence 0.29
cause
SCREWS PULLED LOOSE ON BOTH DINETTE TABLE AND POLLS. THE SCREWS THAT WERE INSTALLED AT FACTORY ARE NOT LONG ENOUGH.
needs-review • confidence 0.29
cause
SCREWS PULLED LOOSE ON BOTH DINETTE TABLE AND POLLS. THE SCREWS THAT WERE INSTALLED AT FACTORY ARE NOT LONG ENOUGH.
needs-review • confidence 0.12
correction
REMOVE 1/4" SCREWS AND REPLACE WITH 1" SCREWS TO SECURE IN PLACE.
needs-review • confidence 0.23
correction
REMOVE 1/4" SCREWS AND REPLACE WITH 1" SCREWS TO SECURE IN PLACE.
needs-review • confidence 0.23
correction
REMOVE 1/4" SCREWS AND REPLACE WITH 1" SCREWS TO SECURE IN PLACE.
needs-review • confidence 0.06
complaint
CS THAT THE CITY WATER INLET IS LEAKING WHEN HOOKED UP
needs-review • confidence 0.26
complaint
CS THAT THE CITY WATER INLET IS LEAKING WHEN HOOKED UP
needs-review • confidence 0.26
complaint
CS THAT THE CITY WATER INLET IS LEAKING WHEN HOOKED UP
needs-review • confidence 0.09
cause
INLET SHOWS SIGNS OF LEAK HOWEVER TECH COULD NOT DUPLICATE AT THIS TIME
needs-review • confidence 0.23
cause
INLET SHOWS SIGNS OF LEAK HOWEVER TECH COULD NOT DUPLICATE AT THIS TIME
needs-review • confidence 0.23
cause
INLET SHOWS SIGNS OF LEAK HOWEVER TECH COULD NOT DUPLICATE AT THIS TIME
needs-review • confidence 0.06
correction
NO LEAK FOUND AT THIS TIME Subtotal for
needs-review • confidence 0.20
correction
NO LEAK FOUND AT THIS TIME Subtotal for
needs-review • confidence 0.20
correction
NO LEAK FOUND AT THIS TIME Subtotal for
needs-review • confidence 0.03
Evidence Thread
Ashlee Olsen
processor • Apr 6, 2025, 8:29 PM
submitted PA#KZ603157
Ashlee Olsen
processor • Apr 7, 2025, 11:53 AM
@Stephanie D JS 4/7/25 Line 1 What kind of blockage? Collapsed duct or something in the duct?
Stephanie Davis
dealer_or_external • Apr 7, 2025, 1:17 PM
Tech stated it looks like a plate from install.
Ashlee Olsen
processor • Apr 7, 2025, 1:29 PM
Notes made in KZRV. Thank you!
Ashlee Olsen
processor • Apr 8, 2025, 11:20 AM
@Stephanie D I uploaded 3 files to this folder from an email I got from KZRV.
Feedback:
The furnace sits on a felt gasket. It’s possible a corner of the gasket got pushed down in the opening but there is not a plate. Should be able to pop furnace loose and fix from top side.
KZ will requires your dealership to provide its own findings as it relates to a defect in the heating system.
Joella
Stephanie Davis
dealer_or_external • Apr 8, 2025, 12:06 PM
We have the unit here; we preformed paper test to prove minimal air flow. Tech took photos of alum plate blocking flow in the middle of the duct work. How can we better prove this for KZ?
Stephanie Davis
dealer_or_external • Apr 8, 2025, 12:07 PM
Invoice from mobile repair was attached for records only.
Ashlee Olsen
processor • Apr 8, 2025, 12:23 PM
Sent that feedback to KZRV via email since the status is in preauth. I will update you when I hear back from them. Thank you!
Ashlee Olsen
processor • Apr 8, 2025, 12:45 PM
@Stephanie D JS 4/8/25 please let Kz know what testing was performed and what defect was found with the furnace.
Stephanie Davis
dealer_or_external • Apr 8, 2025, 1:51 PM
Furnace has no defect, runs and operates correctly. The plenum block plate was put on the output side not the back side. With it being on the output side it blocks the flow of heat to the duct system. Cust does not receive heat in the unit due to this.
Ashlee Olsen
processor • Apr 8, 2025, 1:53 PM
Notes made in KZRV
Ashlee Olsen
processor • Apr 8, 2025, 4:39 PM
@Stephanie D KZRV feedback: JS 4/8/25 what repair will the dealership be performing and how much time will you need.
Ashlee Olsen
processor • Apr 8, 2025, 4:39 PM
@Stephanie D KZRV feedback: JS 4/8/25 what repair will the dealership be performing and how much time will you need.
Sounds like they are really confused. Do you want me to refer them to the original line on the PA?
Stephanie Davis
dealer_or_external • Apr 8, 2025, 4:50 PM
Yes, please!
Ashlee Olsen
processor • Apr 9, 2025, 11:23 AM
@Stephanie D
approved
line 1 1.5
line 2 .2
Ashlee Olsen
processor • Apr 23, 2025, 2:30 PM
submitted C#KZ603157
Ashlee Olsen
processor • Apr 28, 2025, 12:29 PM
paid $299.57 4/23/2025
Claim Files
25198 CHECK.pdf
pdf • May 16, 2025, 11:36 AM • 544,005 bytes
/home/openclaw/nas/Dropbox/TRI 1202/Warranty Checks/2025/KZ 2025/25198 CHECK.pdf
25198 CHECK.pdf
pdf • May 16, 2025, 11:28 AM • 544,005 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25198/25198 CHECK.pdf
Paid claim.pdf
pdf • Apr 28, 2025, 12:32 PM • 347,321 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25198/Paid claim.pdf
COMPLETED WO.pdf
pdf • Apr 23, 2025, 1:49 PM • 414,861 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25198/COMPLETED WO.pdf
Reciept.pdf
main-pdf • Apr 8, 2025, 11:16 AM • 64,009 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25198/Reciept.pdf
Blockage.pdf
main-pdf • Apr 8, 2025, 11:16 AM • 659,755 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25198/Blockage.pdf
Layout.pdf
main-pdf • Apr 8, 2025, 11:15 AM • 165,815 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25198/Layout.pdf
25198.pdf
main-pdf • Apr 5, 2025, 2:09 PM • 413,715 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25198/25198.pdf