Claim explorer / evidence thread
Claim 25149
TRI 1202 • Ashlee • Paid • keystone
risk 0.00
deadline Overdue / escalation ready
images 0
matched 0
review 56
Warranty deadline timeline
Track where the claim sits in the recovery workflow, how many days have elapsed, and whether the auto-approval window or payment deadline is already in play.
Uploaded
Completed stage
178d elapsed • 0d remaining
Analyzed
Completed stage
178d elapsed • 0d remaining
Awaiting OEM
Completed stage
178d elapsed • 0d remaining
Auto-Approved
Completed stage
178d elapsed • 0d remaining
Payment Due
Completed stage
178d elapsed • 0d remaining
Escalation Eligible
Completed stage
178d elapsed • 0d remaining
Resolved
Overdue / escalation ready
178d elapsed • 0d remaining • Overdue
AI Claim Analysis
Estimated Recovery Amount
$125.00
What this claim may still be worth based on current evidence.
Compliance Score
100/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
2
OEM Response Deadline Exceeded • Payment Deadline Exceeded
Missing Items
56
No active evidence gaps are listed.
Deadline Status
Overdue / escalation ready
178 days open in the visible workflow.
Recommended Action
Escalate to State
This is the fastest next move from the current workflow stage.
Dossier completeness
Dossier has not been generated yet. Evidence presence is not treated as complete.
US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
91
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Full evidence packet
Estimated packet is large. Prepare a concise executive chronology with full backup evidence separated.
Chronology
Ready to order
Visible span: May 7, 2026, 5:05 AM to Jun 25, 2026, 2:54 AM.
Indexed evidence
64 docs / 24 images
Use only the strongest evidence in the escalation packet; keep the rest as support material.
Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Escalation watch
178 days open in the visible workflow; risk score 0.00.
Claim Summary
Evidence summary
No evidence summary yet.
Path
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25149/25149 check.pdf
Timeline
First seen May 7, 2026, 5:05 AM • last seen Jun 25, 2026, 2:54 AM
Evidence flags
No active evidence gap flags
Comment Intelligence
Thread depth
26 indexed side comments on this claim.
Latest visible thread signal
Jul 31, 2025, 2:16 PM • processor • paid $2541.21 7/30 check #1548666
Role mix
Dealer 0 • OEM 0 • Processor 8
Decision cues
Denial signals 2 • info / missing-doc asks 9 • approval signals 7
Best move
Work missing-doc or reply asks first from the thread.
Quick Actions
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Jump straight into Dropbox side comments, notes, and support documents.
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See the quick-rule cards first, then open the legal basis only if needed.
Images
supporting-image
- **Visible area/component:** RV roof surface around a black-framed roof opening/insert, likely vent/skylight or roof insert area. White textured roof membrane above; older gray/tan sealant/adhesive around the opening.
- **Damage observed:** Roof membrane/sealant is lifted, wrinkled, unevenly cut/torn, and dirty. Several small punctures/tears and separation along the seam/edge near the opening. Possible failed adhesion or deteriorated sealant around the roof insert.
- **Repair context:** Support
Human interpretation • confidence 0.00
supporting-image
RV roof inspection photo showing a roof-mounted skylight/vent frame with surrounding lap sealant. Visible issue is a split/crack/open seam in the sealant at the corner/edge of the fixture, with dirt staining and aged/uneven sealant around multiple covered fastener heads. Potential water intrusion point at the cracked sealant. No labels or document text visible.
Claim-line linkage: supports roof inspection/roof sealant repair line for resealing around roof fixture/skylight/vent.
Human interpretation • confidence 0.00
supporting-image
Close-up of RV interior lower doorway/slide/trim area. Visible damage includes chipped/broken black trim or panel edge at the lower corner with exposed tan substrate/wood, debris and sawdust-like material around the base, and scuffed/dirty black plastic/rubber components. A black rubber/plastic block/bumper or guide is visible near the floor. Surrounding parts include black vertical trim/seal, threshold/flooring, and adjacent wall/panel surfaces. No readable labels or document text present. Imag
Human interpretation • confidence 0.00
supporting-image
Warranty image (case 25149, line 8): Interior bedroom/bed area of RV. A long rectangular wood/MDF panel or trim/fascia piece with black edging is laid across the bed/comforter, likely removed for repair or replacement. Panel shows multiple staple/nail marks and minor scuffs/handling marks; no clear break or major crack visible from this angle. Surrounding components include bed bedding, pillows, dark cabinetry/wall panels, and window/side trim. No labels, tags, or document/screenshot text visibl
Human interpretation • confidence 0.00
supporting-image
Claim image for case 25149 / line 7 shows an RV door or panel interior with a braided steel cable/strap assembly running across it. The cable is visibly damaged: strands are frayed/unraveled and a loose broken strand hangs downward near the middle. A metal mounting bracket with multiple screws is visible on the right side; surrounding black textured panel and trim appear intact aside from normal dust/wear. No readable labels or document text are present. Repair context likely relates to replacin
Human interpretation • confidence 0.00
supporting-image
Claim line linkage: File name indicates “line 7”; likely supports claim line 7 for exterior utility/compartment door tether or related hardware.
Visible context/components:
- RV exterior sidewall with shore power inlet and power cord plugged in.
- Open black textured compartment/utility door with hinge/frame visible.
- Door retaining cable/lanyard stretched between RV body and door.
- Small black clip/anchor on door appears pulled loose or damaged; loose/frayed white cord/string visible near lo
Human interpretation • confidence 0.00
supporting-image
Claim line 14 image: Close-up of an arched/rounded RV opening with a black pleated shade or screen behind it. The white interior/exterior trim around the opening shows damage along the curved upper/left edge: peeled/delaminated covering, exposed brown substrate/wood-like material, dark adhesive/sealant residue, and possible moisture staining. Water droplets are visible on the surrounding white surface. No readable labels, documents, or screenshot text are present. Repair context likely relates t
Human interpretation • confidence 0.00
supporting-image
Claim line 8 image shows an RV bedroom/bed lift or slide/bed mechanism area partially disassembled.
- Visible components: bed/mattress with bedding, headboard wall panel, black vertical side supports, overhead black fascia/valance, exposed upper rail/chain/track mechanism with colored travel/limit markers.
- Labels/text: red marker reads “OUT”; other colored tags/markers and a warning label are present but not fully legible.
- Damage/condition: no clear broken part visible, but trim/paneling ap
Human interpretation • confidence 0.00
supporting-image
- **Visible components:** Interior RV door/cabinet-style door with light wood finish, black hinges (3 visible) on right side, adjacent wall panel/wallpaper, and a dark window shade/valance area to the right.
- **Visible damage/condition:** No clear breakage or impact damage visible. There appears to be a narrow vertical gap/shadow along the door jamb/trim near the hinges, but misalignment or trim separation is not definitive from this angle.
- **Labels/text:** No readable labels, stickers, or do
Human interpretation • confidence 0.00
supporting-image
Claim line 9 image shows RV bathroom shower enclosure.
- Visible components: black-framed glass shower door/enclosure, top rail, vertical frame, clear door panel, shower pan/base with drain, faux-tile shower wall panels, handheld shower head/fixture, skylight, adjacent toilet.
- Visible damage/condition: No clear crack, break, leak staining, or missing part is visible in this photo. Shower door/frame appears installed; any misalignment or functional issue is not confirmable from the image alone
Human interpretation • confidence 0.00
supporting-image
- **Visible area/components:** Interior RV shelf/counter or bunk platform with gray woven wall/laminate surface, rear wall panel, side wall, window/black shade assembly, black horizontal rail/valance, gray trim strip, and a small exposed/protruding fastener near the right side.
- **Visible damage/issue:** The black rail/trim appears loose or not fully seated along the rear edge; there is a visible gap/misalignment between the black rail, gray trim, and wall/shelf area. A screw/fastener is visibl
Human interpretation • confidence 0.00
supporting-image
Visible warranty-claim photo for Keystone case 25149, file “line 17 (3).jpeg”:
- **Components shown:** Interior/under-panel area with black fabric/mesh backing, black metal/plastic mounting surface, a small black actuator/gearbox or latch mechanism, cable/rod linkage, fasteners, hose/round tube, and nearby electrical wiring with zip tie.
- **Visible condition/damage:** Cable/linkage area appears worn/abraded with exposed lighter material on the cable/sheath near the mechanism. The black actuato
Human interpretation • confidence 0.00
supporting-image
Claim line 12 image shows the RV entry doorway/screen door area.
- **Visible components:** Black framed screen entry door with mesh panels, latch/handle area, hinges/fasteners on right side, lower threshold/step trim, exterior grab handle on left, white sidewall.
- **Visible damage/condition:** No clear tear or broken screen mesh is visible. Minor scuffs/scratches and dirt/debris are visible on the black frame/threshold area; small white specks on the mesh/frame. No obvious structural damage co
Human interpretation • confidence 0.00
supporting-image
Interior RV cabinetry/door photo, likely linked to claim line 10. Shows a light wood-grain hinged panel/door with black pull handle on left and black hinges on right, set in a framed opening beneath a countertop/upper surface. The front panel appears partially open or out of alignment, with uneven gaps along the top/bottom and side reveal; a hand is pulling/holding the lower-left edge to demonstrate movement/fit issue. No obvious broken pieces, cracks, or missing hardware visible, but the door/p
Human interpretation • confidence 0.00
supporting-image
Warranty claim image (line 14): Close-up of a black circular ceiling/light trim or speaker-style ring mounted against a textured beige RV interior ceiling/wall panel. Visible issue appears to be small scratches/scuffs and chipped finish on the black trim ring near fastener openings. A small clear plastic light/lens or button-like component with black wiring/cord is hanging loose below/right of the trim, suggesting a detached or removed fixture component during repair. No readable labels or docum
Human interpretation • confidence 0.00
supporting-image
Claim line 20 image shows an RV bathroom toilet with the lid/seat raised. Visible components include the white toilet bowl, seat/lid assembly, hinge area, surrounding wall panel, vinyl flooring, and floor vent nearby. No obvious breakage, crack, leak, or missing toilet component is clearly visible in this photo; only minor scuffs/marks/debris on the floor/wall area are apparent. No labels, part numbers, or document text are visible. This image appears to document the toilet/seat area for the war
Human interpretation • confidence 0.00
supporting-image
Claim line 19 image shows a Thetford toilet component/base label inside an RV bathroom area. Visible labels identify:
- Thetford LLC, part/model: **42070**
- Description: **STYLE II HI WHT TRAY**
- Serial/ID: **E273AA5000029**
- Barcode/QR present; number **486327**
- Date appears: **10-Sep-2023**
- NSF/CSA certification label: **NSF-24**, **CSA-B45**, patents listed.
Visible condition: no obvious physical breakage or damage shown in this photo; image primarily documents component identificati
Human interpretation • confidence 0.00
supporting-image
Claim line 16 image shows a close-up of a black metal mounting/support bracket attached to a white textured RV wall or panel. The bracket has visible paint chipping/scuffing, rough edges, debris/sealant residue, and an open lower mounting hole that appears to be missing a screw/fastener. No labels, serial numbers, or document/screenshot text are visible. Repair context likely relates to replacing or re-securing this bracket/fastener and cleaning or resealing the mount area. Linkage: file name in
Human interpretation • confidence 0.00
supporting-image
Warranty image for Keystone claim case 25149, file “line 5 (5).jpeg”:
- **Visible components:** RV utility/plumbing area with large black ABS drain/vent pipe and fittings passing through the floor, multiple PEX/water lines, braided hose, wiring harnesses, and an orange/black pump or plumbing component partially visible behind the pipe.
- **Visible damage/condition:** Black pipe and fittings show surface scuffs/scratches. At the floor penetration around the pipe there is a small dark/black resid
Human interpretation • confidence 0.00
supporting-image
Claim line 6 image: Interior RV floor/wall corner near a black door/cabinet frame. Visible components include gray wood-look vinyl plank flooring, textured wall panel, black vertical trim/frame pieces, and a light-colored baseboard/transition trim along the wall.
Observed condition: base/threshold trim appears dirty, scuffed, and possibly loose or misaligned, with visible screw/nail holes and gaps at the floor/wall joint. Flooring shows dirt/debris and minor scuffing; no clear structural break
Human interpretation • confidence 0.00
supporting-image
Claim line 17 image: underside of RV showing two black “VALTERRA” pull handles/valve rods, likely waste tank dump valve handles. Left handle appears angled/misaligned with the mounting area/white bushing exposed and surrounding black sealant disturbed. Right handle appears intact. Black underbelly panel/coroplast edge visible along bottom with minor dirt/debris; no document text besides “VALTERRA.” Repair context likely relates to dump valve/cable/handle alignment or replacement.
Human interpretation • confidence 0.00
supporting-image
- **Visible issue/damage:** Hand is pulling/pressing at the lower edge of an interior wall/panel, showing a gap or looseness where the wall/gray panel meets the black base trim and floor. Appears to indicate separated/loose trim or panel fitment.
- **Components shown:** Textured white upper wall/panel, gray woodgrain lower wall/panel, black floor/base molding or threshold trim, gray patterned vinyl/tile-look flooring, visible screw in upper trim/panel area.
- **Labels/text:** No readable labels,
Human interpretation • confidence 0.00
supporting-image
- **Visible components:** RV entry door/screen door assembly with black mesh upper/lower screen panels, black door frame, hinges on right, latch/handle area near lower left, exterior wall/entry opening. Adjacent awning arm with **Solera** label visible.
- **Visible damage/condition:** Screen door/frame appears generally intact. Possible minor scuffs/white specks on the screen mesh and frame; no clear tear, break, or major deformation visible in this photo. Damage is not obvious from this angle.
Human interpretation • confidence 0.00
supporting-image
Claim line 4 image shows a close-up of an interior RV vertical door/slide/frame area. Visible components include a light gray/white metal or plastic channel/track with screw holes, adjacent wall paneling, fabric-textured trim, and a white flexible trim/seal strip.
Visible damage: the white vertical trim/seal along the channel appears bowed/kinked and deformed, with minor scuffs/marks nearby. No readable labels or document text are present. This supports a repair context involving replacement or
Human interpretation • confidence 0.00
Claim Lines
complaint
BLIND NEXT TO RECLINER WILL NOT GO UP
needs-review • confidence 0.03
cause
BLIND WAS OVER EXTENDED AND NOT ALLOWING CUST TO RAISE UP
needs-review • confidence 0.03
correction
REMOVE BLIND AND ADJUSTED TO ALLOW SPRING TO RELEASE CATCH POINT, TECH THEN REINSTALLED.
needs-review • confidence 0.03
complaint
DOOR TO BUNK HOUSE CAME OFF
needs-review • confidence 0.09
cause
WOOD PIECE THAT HOLDS SLIDING DOOR HAS SEPARATED FROM WALL ALLOWING DOOR TO FALL AND NOT SLIDE AS DESIGNED
needs-review • confidence 0.12
correction
REMOVE DOOR, REINSTALL ROLLER BAR AND WOOD PIECE AND ADJUST DOOR
needs-review • confidence 0.09
complaint
BATHROOM AND BUNK HOUSE GUIDES AT BOTTOM OF DOOR BROKE OFF
needs-review • confidence 0.09
cause
GUIDE HAS BROKEN OFF ALSO CAUSING TOP ROLLER TO POP OUT AND DAMAGE LATCH FOR ROLLER AS WELL AS BENT THE TRACK FOR THE ROLLER
needs-review • confidence 0.12
correction
REPLACE THE GUIDE, ROLLERS AND ROLLER TRACK SO DOOR CAN SLIDE AS Page 1 of 6 © 2025 Integrated Dealer Systems *25149* DESIGNED TO W/O: 25149
needs-review • confidence 0.12
complaint
FRONT BLACK TANK NEEDS REPAIRED CUST STATED THE TANK HEATER IS SOAKED AND SMELLS
needs-review • confidence 0.06
cause
FRONT BATHROOM BLACK TANK HAS URINE AND WATER ON TOP OF TANK. THIS IS COMING SEAL TO TANK. PIPE IS SHOVED DOWN INTO SEAL CAUSING SEAL TO PULL UP AND LEAKING OUT.
needs-review • confidence 0.18
correction
REMOVE TOILET AND SEAL, CUT PIPE OUT, REPLACE SHORTER PIPE SO IT DOES *25149* NOT PUSH DOWN ON SEAL, REPLACE TOILET SEAL AND REINSTALL TOILET
needs-review • confidence 0.09
complaint
MAIN LIVING AREA SLIDE AT THE BOTTOM THE LINO FLOOR IS STICKING UP AND NOT EVEN WITH THE OTHER SIDE. CUSTOMER STATED MAKES THE COMPLETE SLIDE FLOOR LOOK SIDEWAYS.
needs-review • confidence 0.12
cause
LINO FLOOR WAS CUT TO SHORT WHEN INSTALLED. THIS IS CAUSING THE LINO TO STICK UP AND WILL NOT LAY FLAT LIKE THE OTHER SIDE.
needs-review • confidence 0.06
correction
NEED TO REMOVE THE TABLE, CHAIRS AND SEATING ON THE SLIDE OUT. REMOVE THE LINO THAT IS CUT WRONG AND REPLACE WITH NEW LINO FLOORING. THEN ALL SEATING AND TABLES WILL NEED TO BE REINSTALLED. CONGDON, AARON Customer #: 92120
needs-review • confidence 0.06
complaint
CABLE TO THE SLIDE HAS FRAYED MAIN SLIDE, SLIDE WILL NOT GO IN OR OUT CORRECT (KITCHEN SLIDE)
needs-review • confidence 0.06
cause
INCORRECT INSTALL FROM FACTORY CAUSING STRESS ON THE CABLE. THIS CAUSED CABLE TO FRAY AND NOT OPERATE CORRECTLY. *92120*
needs-review • confidence 0.03
correction
REMOVE AND REPLACE SLIDE CABLE ADJUST SLIDE AND TEST
needs-review • confidence 0.03
complaint
MASTER BEDROOM HEAD BOARD CAME DOWN PART IS ON THE BED
needs-review • confidence 0.09
cause
NAILS WERE NOT LONG ENOUGH AND TOO FEW IN ORDER TO HOLD HEAD BOARD SECURE IN PROPER PLACE
needs-review • confidence 0.03
correction
PULL OUT OLD NAILS AND RESECURE WITH A SLIGHTLY LARGER NAIL
needs-review • confidence 0.06
complaint
SHOWER SURROUND IS BUBBLING OUT ON ALL SIDES AND STICKING OUT AT THE TOP ALLOWING WATER TO GET DOWN BEHIND SURROUND
needs-review • confidence 0.06
cause
FACTORY LOOKS TO HAVE INSTALLED WITH DOUBLE SIDED TAPE AND THIS HAS FAILED ALLOWING SURROUND TO RELEASE FROM THE WALL
needs-review • confidence 0.06
correction
REMOVE SHOWER SURROUND, ADD NEW DOUBLE SIDED TAPE, RESECURE SURROUND IN PLACE AND SEAL THE TOP TO PREVENT ANY WATER DAMAGE.
needs-review • confidence 0.14
complaint
BUNK HOUSE CLOSET DOOR IS NOT SHUTTING CORRECTLY
needs-review • confidence 0.09
cause
CLOSET DOOR UNDER TOP BUNK HITTING TRIM UNDER DOOR NOT ALLOWING TO CLOSE PROPERLY. TOP HINGE IS LOOSE ALLOWING DOOR TO HANG LOW. SCREWS ARE TIGHT, HINGE ITSELF IS MOVING.
needs-review • confidence 0.15
correction
REPLACE HINGE ON TOP TO ALLOW THE DOOR TO BE HELD UP CORRECTLY
needs-review • confidence 0.09
complaint
MASTER BEDROOM DOOR WILL NOT CLOSE
needs-review • confidence 0.09
cause
DOOR IS NOT LATCHING PROPERLY DUE TO LATCH NOT BEING IN CORRECT ADJUSTMENT
needs-review • confidence 0.09
correction
NEED TO ADJUST HINGES TO LATCH DOOR PROPERLY
needs-review • confidence 0.12
complaint
ENTRY DOOR AND SCREEN DOOR WILL NOT CLOSE CORRECTLY AND THE SCREWS ARE COMING OUT AT THE BOTTOM
needs-review • confidence 0.12
cause
SCREWS WORKED LOOSE AT THE BOTTOM OF THE SCREEN DOOR NOT ALLOWING EITHER DOOR TO CLOSE CORRECTLY.
needs-review • confidence 0.15
correction
RESECURE THE HINGES AND ADJUST HINGES ON BOTH LATCHES. ADJUST THE Page 3 of 6 © 2025 Integrated Dealer Systems *25149* ENTRY DOOR TO CLOSE CORRECTLY. W/O: 25149
needs-review • confidence 0.12
complaint
FAN IN THE MAIN BATHROOM JUST STOPPED WORKING CUST CAN PUSH UP ON THE FAN BLADES AND IT WILL WORK
needs-review • confidence 0.04
cause
FAN MOTOR IS BAD TECH CONFIRMS IT WILL WORK WHEN PRESSURE IS APPLIED
needs-review • confidence 0.04
correction
REPLACE THE FAN MOTOR AND TEST *25149* 1.0 Subtotal for
needs-review • confidence 0.04
complaint
BATHROOM WINDOW IN THE BACK IS STARTING TO LEAK OFF TO THE RIGHT SIDE
needs-review • confidence 0.25
cause
FOUND GAP IN FOAM SEAL NOT ALLOWING WINDOW TO SEAL PROPERLY ON TOP LEFT.
partial-match • confidence 0.35
correction
PULL WINDOW, CHANGE SEAL, REINSTALL WINDOW AND WATER TEST
needs-review • confidence 0.29
complaint
KITCHEN SLIDE WILL NOT GO IN AT THE BOTTOM FOR THE CUSTOMER
needs-review • confidence 0.03
cause
DURING DIO TECH FOUND A PIECE OF TRIM STUCK UNDER SLIDE BETWEEN FLOOR AND SLIDE PAD.
needs-review • confidence 0.09
correction
TECH REMOVED THE PIECE OF TRIM AND SLIDE WORKS AS DESIGNED NOW WITH NO ISSUES
needs-review • confidence 0.09
complaint
BACK BUNK SCREW NOT IN THE CORRECT PLACE
needs-review • confidence 0.06
cause
SCREW WAS NOT INSTALLED CORRECTLY WHEN BUILT
needs-review • confidence 0.06
correction
REMOVED SCREW AND INSTALLED IN THE CORRECT PLACE TO HOLD THE RAIL SECURE, FILLED SCREW HOLE.
needs-review • confidence 0.12
complaint
GRAY HANDLE IS VERY LOOSE AND HAS SLACK IN THE CABLE NOT ALLOWING CUSTOMER TO USE GRAY HANDLE CORRECTLY
needs-review • confidence 0.06
cause
CABLE IS LOOSE ON GRAY TANK AND NOT WORKING CORRECTLY.
needs-review • confidence 0.06
correction
REPLACE GRAY TANK CABLE R&R UNDERBELLY AND CABLE Page 4 of 6 © 2025 Integrated Dealer Systems *25149*
needs-review • confidence 0.09
complaint
TOILET IN THE MAIN ALLOWS WATER JUST JUST DRAIN OUT OF IT
needs-review • confidence 0.06
cause
BOWL SEAL IS BAD AND NOT ALLOWING WATER TO HOLD IN THE TOILET
needs-review • confidence 0.11
correction
REMOVE TOILET AND REPLACE THE TOILET BOWL SEAL THEN WATER TEST *25149*
needs-review • confidence 0.11
complaint
2ND BATHROOM TOILET ALLOWING WATER TO DRAIN OUT
needs-review • confidence 0.09
cause
BAD BOWL SEAL
needs-review • confidence 0.03
correction
REMOVE TOILET AND BOWL SEAL, INSTALLED NEW SEAL AND REINSTALL TOILET, WTAER TEST
needs-review • confidence 0.06
complaint
IN COMMAND TOUCH PAD JUST BLACKS OUT AND CUST CAN NOT USE IT TO CONGDON, AARON Customer #: 92120 OPERATE HIS UNIT
needs-review • confidence 0.03
cause
NO ISSUES FOUND AT THIS TIME Subtotal for Job #21: 0.00 Job #22 - Warranty COMPLAINT: WIPER SEAL ON THE LIVING AREA SLIDE IS RIPPING RIGHT SIDE IF LOOKING AT THE SLIDE FROM THE OUTISDE CAUSE: WIPER SEAL IS FAULTY AND RIPPING. *92120*
needs-review • confidence 0.12
correction
REPLACE THE WIPER SEAL ON RIGHT SIDE OF SLIDE 1.5 Subtotal for
needs-review • confidence 0.06
Evidence Thread
Ashlee Olsen
processor • Mar 21, 2025, 3:18 PM
submitted PA#03827017
Ashlee Olsen
processor • Mar 26, 2025, 11:30 AM
@Stephanie K -approved
line 2 .2
line 3 .5
line 4 .6
line 5 1.5
line 6 .6 Warm up with a heat gun and allow to relax (Do not replace)
line 7 1.5 approve to replace slide cable
line 8 .2
line 9 .5 approved to install pop rivets and reseal
line 10 .10 approved to replace hinge only
line 11 .10
line 12 .4
line 13 .3 VCB: Vendor charge back item
line 14 1 approve to remove and reinstall and replace seal
line 15 denied-the issue submitted is not considered a warranty defect in materials or workmanship.
line 16 .1
line 17 2.5
line 19 .5 VCB- approve to replace seal
line 20 .5 VCB- approve to replace seal
line 21 1
Ashlee Olsen
processor • Mar 26, 2025, 12:25 PM
@Stephanie D -approved
line 2 .2
line 3 .5
line 4 .6
line 5 1.5
line 6 .6 Warm up with a heat gun and allow to relax (Do not replace)
line 7 1.5 approve to replace slide cable
line 8 .2
line 9 .5 approved to install pop rivets and reseal
line 10 .10 approved to replace hinge only
line 11 .10
line 12 .4
line 13 .3 VCB: Vendor charge back item
line 14 1 approve to remove and reinstall and replace seal
line 15 denied-the issue submitted is not considered a warranty defect in materials or workmanship.
line 16 .1
line 17 2.5
line 19 .5 VCB- approve to replace seal
line 20 .5 VCB- approve to replace seal
line 21 1
Stephanie Davis
dealer_or_external • Mar 26, 2025, 1:30 PM
@Jules E @Tonya E Approved to order the following:
line 4
line 5
line 7
line 10
line 13
line 14
line 17
line 19
line 20
line 22
Jules Elmore
dealer_or_external • Mar 28, 2025, 10:57 AM
@Stephanie D Parts on order on PO#16846. Still waiting on a photo and measurement from customer for Job 22 for the wiper seal. Tech said that a black tank seal was needed for Job 5 as well as the toilet seal. For Job 14 was told we were using butyl tape instead of foam.
Stephanie Davis
dealer_or_external • Mar 28, 2025, 11:38 AM
Thank you, Yes anytime you pull a seal it needs replaced.
Jules Elmore
dealer_or_external • Apr 2, 2025, 4:12 PM
@Stephanie D Parts are here for this work order. Still waiting on more photos from the customer for Job 22.
Stephanie Davis
dealer_or_external • Apr 4, 2025, 12:35 PM
Photo of measurements and seal are on Birdeye from customer!
Jules Elmore
dealer_or_external • Apr 4, 2025, 1:29 PM
Part on order PO#16870.
Jules Elmore
dealer_or_external • Apr 8, 2025, 2:01 PM
@Stephanie D The wiper seal is here for this customer.
Stephanie Davis
dealer_or_external • Apr 8, 2025, 2:54 PM
@Chris L This customer has an appt on 4/22/25 for the repairs. W/O is in serv drawer!
Jules Elmore
dealer_or_external • Apr 25, 2025, 9:08 AM
@Stephanie D Update on this order. A few of the parts came in wrong. Called Keystone and they are already on reorder. It was hard to make sure of some of these since this unit wasn't here. Will keep you updated.
Stephanie Davis
dealer_or_external • Apr 25, 2025, 9:48 AM
Thank you for the update on the wrong parts for lines:
line 4
line 13
line 22
Jules Elmore
dealer_or_external • May 1, 2025, 8:41 AM
@Stephanie D We got these parts in and they sent the wrong motor again. I already have it on reorder and hopefully the 3rd time is the charm. Jayson said he isn't 100% sure about the seal. I will keep you posted.
Tonya England
dealer_or_external • May 5, 2025, 10:32 AM
@Stephanie D @Jules E Vent motor is here. I had Jayson to verify that is was the correct one.
Stephanie Davis
dealer_or_external • May 5, 2025, 11:01 AM
@Jules E Can you please confirm if this is all the parts that was reordered? I know this one has been a maze to get completed!
Jules Elmore
dealer_or_external • May 6, 2025, 9:14 AM
@Stephanie D I believe this is all the parts left that was on order for this customer. Like I said before, Jayson wasn't 100% sure about the seal.
Ashlee Olsen
processor • Jul 1, 2025, 4:21 PM
@Stephanie D Just checking, no parts for job 22?
Stephanie Davis
dealer_or_external • Jul 1, 2025, 4:24 PM
@Jules E I do not have a part number or shipping on job 22, please advise.
Jules Elmore
dealer_or_external • Jul 1, 2025, 4:50 PM
@Stephanie D It is part number 399358 and shipping $85.57.
Ashlee Olsen
processor • Jul 1, 2025, 4:54 PM
Got it, thanks!
Ashlee Olsen
processor • Jul 1, 2025, 5:03 PM
What about job 9, 13 & 14
Jules Elmore
dealer_or_external • Jul 2, 2025, 9:19 AM
@Ashlee O @Stephanie D I added the fan motor invoice to the dropbox. It does say rangehood but I believe it is the same little motor in the vent and the range hood. Let me know if you need anything else. Also, this would not let me charge it out. I am not sure about the rivets or the seal.
Stephanie Davis
dealer_or_external • Jul 2, 2025, 11:53 AM
@Ashlee O I have attached a new WO with the missing parts and labor.
Ashlee Olsen
processor • Jul 2, 2025, 2:11 PM
submitted C3829299
Ashlee Olsen
processor • Jul 31, 2025, 2:16 PM
paid $2541.21 7/30 check #1548666
Claim Files
25149 check.pdf
pdf • Aug 7, 2025, 2:00 PM • 308,831 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25149/25149 check.pdf
completed wo 2.pdf
pdf • Jul 2, 2025, 11:51 AM • 439,862 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25149/completed wo 2.pdf
FAN INVOICE.pdf
pdf • Jul 2, 2025, 9:14 AM • 78,186 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25149/FAN INVOICE.pdf
COMPLETED WO.pdf
pdf • Jul 1, 2025, 8:52 AM • 439,014 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25149/COMPLETED WO.pdf
Preauth approval.pdf
pdf • Mar 26, 2025, 11:34 AM • 1,096,495 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25149/Preauth approval.pdf
line 7.pdf
pdf • Mar 24, 2025, 12:49 PM • 235,956 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25149/line 7.pdf
line 7 (3).pdf
pdf • Mar 24, 2025, 12:49 PM • 469,907 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25149/line 7 (3).pdf
line 7 (2).pdf
pdf • Mar 24, 2025, 12:49 PM • 510,349 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25149/line 7 (2).pdf
line 6.pdf
pdf • Mar 24, 2025, 12:49 PM • 654,722 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25149/line 6.pdf
line 6 (2).pdf
pdf • Mar 24, 2025, 12:49 PM • 827,571 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25149/line 6 (2).pdf
LINE 5.pdf
pdf • Mar 24, 2025, 12:49 PM • 213,334 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25149/LINE 5.pdf
line 5 (5).pdf
pdf • Mar 24, 2025, 12:49 PM • 474,104 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25149/line 5 (5).pdf
line 13 (2).pdf
pdf • Mar 24, 2025, 12:49 PM • 164,532 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25149/line 13 (2).pdf
line 12 (1).pdf
pdf • Mar 24, 2025, 12:49 PM • 715,585 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25149/line 12 (1).pdf
LINE 12.pdf
pdf • Mar 24, 2025, 12:49 PM • 214,005 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25149/LINE 12.pdf
line 12 (4).pdf
pdf • Mar 24, 2025, 12:49 PM • 655,656 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25149/line 12 (4).pdf
line 12 (3).pdf
pdf • Mar 24, 2025, 12:49 PM • 878,090 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25149/line 12 (3).pdf
line 17 (3).pdf
pdf • Mar 24, 2025, 12:49 PM • 458,867 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25149/line 17 (3).pdf
line 12 (2).pdf
pdf • Mar 24, 2025, 12:49 PM • 1,030,786 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25149/line 12 (2).pdf
line 17 (2).pdf
pdf • Mar 24, 2025, 12:49 PM • 385,681 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25149/line 17 (2).pdf
line 11.pdf
pdf • Mar 24, 2025, 12:49 PM • 98,199 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25149/line 11.pdf
line 16.pdf
pdf • Mar 24, 2025, 12:49 PM • 73,458 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25149/line 16.pdf
line 11 (2).pdf
pdf • Mar 24, 2025, 12:49 PM • 255,188 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25149/line 11 (2).pdf
line 10.pdf
pdf • Mar 24, 2025, 12:49 PM • 196,743 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25149/line 10.pdf
line 16 (1).pdf
pdf • Mar 24, 2025, 12:49 PM • 216,698 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25149/line 16 (1).pdf
line 10 (3).pdf
pdf • Mar 24, 2025, 12:49 PM • 249,700 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25149/line 10 (3).pdf
line 15.pdf
pdf • Mar 24, 2025, 12:49 PM • 474,883 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25149/line 15.pdf
line 10 (2).pdf
pdf • Mar 24, 2025, 12:49 PM • 254,296 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25149/line 10 (2).pdf
line 14 (1).pdf
pdf • Mar 24, 2025, 12:49 PM • 912,148 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25149/line 14 (1).pdf
LINE ROOFINS(4).pdf
pdf • Mar 24, 2025, 12:48 PM • 674,235 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25149/LINE ROOFINS(4).pdf
LINE 9(3).pdf
pdf • Mar 24, 2025, 12:48 PM • 356,908 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25149/LINE 9(3).pdf
line 9.pdf
pdf • Mar 24, 2025, 12:48 PM • 53,067 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25149/line 9.pdf
line 5 (4).pdf
pdf • Mar 24, 2025, 12:48 PM • 204,230 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25149/line 5 (4).pdf
LINE ROOFINS.pdf
pdf • Mar 24, 2025, 12:48 PM • 497,369 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25149/LINE ROOFINS.pdf
line 14.pdf
pdf • Mar 24, 2025, 12:48 PM • 134,393 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25149/line 14.pdf
LINE ROOFINS (3).pdf
pdf • Mar 24, 2025, 12:48 PM • 87,691 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25149/LINE ROOFINS (3).pdf
line 9 (2).pdf
pdf • Mar 24, 2025, 12:48 PM • 302,058 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25149/line 9 (2).pdf
line 5 (3).pdf
pdf • Mar 24, 2025, 12:48 PM • 258,600 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25149/line 5 (3).pdf
LINE ROOFINS (2).pdf
pdf • Mar 24, 2025, 12:48 PM • 14,175 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25149/LINE ROOFINS (2).pdf
line 8.pdf
pdf • Mar 24, 2025, 12:48 PM • 331,052 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25149/line 8.pdf
line 14 (8).pdf
pdf • Mar 24, 2025, 12:48 PM • 248,556 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25149/line 14 (8).pdf
LINE 5 (2).pdf
pdf • Mar 24, 2025, 12:48 PM • 73,052 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25149/LINE 5 (2).pdf
line 14 (7).pdf
pdf • Mar 24, 2025, 12:48 PM • 236,925 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25149/line 14 (7).pdf
line 20.pdf
pdf • Mar 24, 2025, 12:48 PM • 325,185 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25149/line 20.pdf
line 4.pdf
pdf • Mar 24, 2025, 12:48 PM • 222,549 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25149/line 4.pdf
line 14 (6).pdf
pdf • Mar 24, 2025, 12:48 PM • 14,971 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25149/line 14 (6).pdf
line 14 (5).pdf
pdf • Mar 24, 2025, 12:48 PM • 410,523 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25149/line 14 (5).pdf
line 4 (2).pdf
pdf • Mar 24, 2025, 12:48 PM • 178,228 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25149/line 4 (2).pdf
line 20 (3).pdf
pdf • Mar 24, 2025, 12:48 PM • 109,864 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25149/line 20 (3).pdf
line 20 (2).pdf
pdf • Mar 24, 2025, 12:48 PM • 222,977 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25149/line 20 (2).pdf
line 14 (4).pdf
pdf • Mar 24, 2025, 12:48 PM • 192,240 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25149/line 14 (4).pdf
line 3.pdf
pdf • Mar 24, 2025, 12:48 PM • 293,921 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25149/line 3.pdf
line 14 (3).pdf
pdf • Mar 24, 2025, 12:48 PM • 281,463 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25149/line 14 (3).pdf
line 3 (3).pdf
pdf • Mar 24, 2025, 12:48 PM • 181,687 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25149/line 3 (3).pdf
line 14 (2) (1).pdf
pdf • Mar 24, 2025, 12:48 PM • 653,863 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25149/line 14 (2) (1).pdf
line 19.pdf
pdf • Mar 24, 2025, 12:48 PM • 321,374 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25149/line 19.pdf
line 3 (2).pdf
pdf • Mar 24, 2025, 12:48 PM • 405,521 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25149/line 3 (2).pdf
line 19 (2).pdf
pdf • Mar 24, 2025, 12:48 PM • 115,469 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25149/line 19 (2).pdf
line 14 (2).pdf
pdf • Mar 24, 2025, 12:48 PM • 138,775 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25149/line 14 (2).pdf
line 2.pdf
pdf • Mar 24, 2025, 12:48 PM • 486,426 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25149/line 2.pdf
line 8 (1).pdf
pdf • Mar 24, 2025, 12:48 PM • 445,234 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25149/line 8 (1).pdf
line 17.pdf
pdf • Mar 24, 2025, 12:48 PM • 268,952 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25149/line 17.pdf
line 13.pdf
pdf • Mar 24, 2025, 12:48 PM • 135,450 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25149/line 13.pdf
25149.pdf
main-pdf • Mar 21, 2025, 12:59 PM • 429,007 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25149/25149.pdf