Claim explorer / evidence thread
Claim 14293
GRE 8220 • Alix • Approved / Unpaid • grand-design
risk 0.00
deadline Approaching deadline
images 0
matched 0
review 24
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19d elapsed • 26d remaining
Escalation Eligible
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Resolved
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AI Claim Analysis
Estimated Recovery Amount
Pending payment match
What this claim may still be worth based on current evidence.
Compliance Score
100/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
1
No flagged violation label yet — keep reviewing payment and document evidence
Missing Items
24
No active evidence gaps are listed.
Deadline Status
Approaching deadline
19 days open in the visible workflow.
Recommended Action
Await OEM Response
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Dossier completeness
Files 21 • RO lines 24 • human-described photos 0 • 3C red • reconciliation reconciled • linked side comments 3
Gaps: no human level images • no human level image description • three c not quality ready • sidebar comment coherence not supported
US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
9
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Compact packet candidate
Small enough for a compact escalation packet, assuming final PDFs stay clean.
Chronology
Ready to order
Visible span: Oct 13, 2026, 3:32 PM to Oct 20, 2026, 2:57 AM.
Indexed evidence
3 docs / 0 images
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Cross-reference base
Available
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Witness verification
Human verification required
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AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Monitor
19 days open in the visible workflow; risk score 0.00.
Claim Summary
Evidence summary
No evidence summary yet.
Path
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/14293/Print Pre Authorization 987560.pdf
Timeline
First seen Oct 13, 2026, 3:32 PM • last seen Oct 20, 2026, 2:57 AM
Evidence flags
No active evidence gap flags
Comment Intelligence
Thread depth
9 indexed side comments on this claim.
Latest visible thread signal
Oct 19, 2026, 11:50 AM • processor • @Destinee M
Job 2: approved for 0.3 hour
Job 3: approved for 1.5 hour
Job 4: approved for 2.5 hour. If the production line does not properly secure the top header to the lower wall section, movement can occur at the joi
Role mix
Dealer 0 • OEM 0 • Processor 7
Decision cues
Denial signals 0 • info / missing-doc asks 13 • approval signals 5
Best move
Work missing-doc or reply asks first from the thread.
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Images
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Claim Lines
complaint
WINTERIZE WATER SYSTEM & TRAPS -SELF E 6015 THOMS CONTAINED - TOWABLE
needs-review • confidence 0.00
cause
winterize
needs-review • confidence 0.00
correction
all faucets and water lines are winterize and the water heater is drained and in winterize mode
needs-review • confidence 0.00
complaint
MAXXAIR IN BATHROOM- CANT OPEN THE VENT W 1020 GRAND
needs-review • confidence 0.28
cause
pics taken What I found out was the seal was sticking holding max air lid closed
needs-review • confidence 0.06
correction
cleaned max air lid seal and sprayed with silicone and wiped down the the max air in rear bathroom now working REQ: .5
needs-review • confidence 0.10
complaint
SHELF NOT SCREWED IN PROPERLY FACING W 1020 GRAND SINK TO THE LEFT ON BOTTOM
needs-review • confidence 0.05
cause
MANUF. DEFECT
needs-review • confidence 0.00
correction
REQ 2 HOURS TO FIX
needs-review • confidence 0.00
complaint
THE BACK PATIO DOOR THE 2ND DOOR, THE W 1020 GRAND HANDLE WAS NOT SECURED RIGHT AND THERE IS A VISIBLE HOLE BEHIND THE LATCH/HANDLE
needs-review • confidence 0.17
cause
Door lock assembly moves around in door due screws can't tighten down enough to keep it from moving. Also there is a defect on the inside panel of door were the lock assembly is. May need a whole new door. No identification tags. Back gate door is 901/4" high x 84" wide.
needs-review • confidence 0.22
correction
NEW DOOR AND REQ 2.5 HOURS Continued on page 2 PAGE 2 Work Order : 14293
needs-review • confidence 0.12
complaint
THE AWNING HAS A LEAK WHERE IT SHOULD W 1020 GRAND NOT BE LEAKING, PHOTOS IN CRM
needs-review • confidence 0.00
cause
Awning track leaks at the seam.
needs-review • confidence 0.00
correction
Sealed seam with non sag dicor. REQ 1 HOUR
needs-review • confidence 0.00
complaint
PAINT MISSIG AND SCRATHES ON ODS AND W 1020 GRAND MATT HAS PHOTOS OF THAT FROM PICKUP.
needs-review • confidence 0.00
cause
Ods front window missing paint. Will need to order new window.
needs-review • confidence 0.12
correction
NEED NEW WINDOW REQ: 1.5 RI
needs-review • confidence 0.12
complaint
PREFORM ROOF INSPECTION AND ADVISE IF I PD GOODW REPAIR IS NEEDED.
needs-review • confidence 0.05
cause
roof inspection
needs-review • confidence 0.05
correction
roof inspection was done the roof is sealed
needs-review • confidence 0.05
complaint
LEVELING SYSTEM HAD A MISHAP ONE TIME W 1020 GRAND WHERE NO MATTER WHAT IT DID NOT WANT TO LEVEL CORRECTLY.
needs-review • confidence 0.00
cause
Test leveling system for operation. Customer says it had a glitch at one time.
needs-review • confidence 0.00
correction
Tested several times. Each time no problems.
needs-review • confidence 0.00
Evidence Thread
Destinee McGinley
dealer_or_external • Oct 13, 2026, 3:31 PM
@Alix M
Alix Mongiat
processor • Oct 13, 2026, 4:01 PM
@Destinee M Job 3- I don't have enough information on the correction. Please update to reflect what is actually needing to be done to justify the 2 hours requested. Thank you!
Alix Mongiat
processor • Oct 13, 2026, 4:03 PM
We will also need photos of this. @Destinee M
Destinee McGinley
dealer_or_external • Oct 13, 2026, 4:05 PM
@Alix M I WILL GET PHOTOS OF THAT ASAP
Alix Mongiat
processor • Oct 13, 2026, 4:47 PM
I see you uploaded a new work order but there is no new information on Job 3. It looks like you added something to Job 4 instead.
Alix Mongiat
processor • Oct 13, 2026, 6:04 PM
@Destinee M I see you uploaded a new work order but there is no new information on Job 3. It looks like you added something to Job 4 instead.
Alix Mongiat
processor • Oct 16, 2026, 4:11 PM
@Destinee M Do you have photos of the entire door for Job 4? I only see a photo of the lock mechanism (I think that's what it is.) We need photos of entire door. I am entering as is right now.
Alix Mongiat
processor • Oct 16, 2026, 4:16 PM
PA 987560 has been submitted for approval.
Alix Mongiat
processor • Oct 19, 2026, 11:50 AM
@Destinee M
Job 2: approved for 0.3 hour
Job 3: approved for 1.5 hour
Job 4: approved for 2.5 hour. If the production line does not properly secure the top header to the lower wall section, movement can occur at the joint where the two pieces meet. Over time, this movement can cause panels to pop loose or crack.
Required Repair: The dealer will need to properly secure (“marry”) the two sections together using additional screws, then reattach or replace any affected panels as needed.
Job 5: approved for 0.3 hour
Job 6: approved for 1 hour
Claim Files
14293.pdf
main-pdf • Oct 13, 2026, 3:30 PM • 77,858 bytes
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/14293/14293.pdf
14293.pdf
main-pdf • Oct 13, 2026, 3:30 PM • 77,858 bytes
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/14293/14293.pdf
14293.pdf
main-pdf • Oct 13, 2026, 3:30 PM • 77,858 bytes
/home/openclaw/nas/Dropbox/GRE 8220/1-Pre-Authorizations Needed- iCS/Grand Design/14293/14293.pdf