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Claim 13970
GRE 8220 • Alix • Approved / Unpaid • forest-river
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deadline Approaching deadline
images 0
matched 0
review 3
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AI Claim Analysis
Estimated Recovery Amount
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Compliance Score
100/100
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Violations Detected
1
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Missing Items
3
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16 days open in the visible workflow.
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US dispute readiness
Evidence packet check
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Estimated pack size
6
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Evidence packet lane
Compact packet candidate
Small enough for a compact escalation packet, assuming final PDFs stay clean.
Chronology
Ready to order
Visible span: Aug 17, 2026, 4:48 PM to Aug 26, 2026, 3:08 AM.
Indexed evidence
1 docs / 1 images
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Available
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Escalation posture
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16 days open in the visible workflow; risk score 0.00.
Claim Summary
Evidence summary
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Path
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Flagstaff/13970/5300 inverter.pdf
Timeline
First seen Aug 17, 2026, 4:48 PM • last seen Aug 26, 2026, 3:08 AM
Evidence flags
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Comment Intelligence
Thread depth
12 indexed side comments on this claim.
Latest visible thread signal
Aug 18, 2026, 4:37 PM • processor • @Matt F @Destinee M This was approved for 1.5 hour as a goodwill.
Role mix
Dealer 0 • OEM 0 • Processor 8
Decision cues
Denial signals 0 • info / missing-doc asks 5 • approval signals 1
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Images
Claim Lines
complaint
CUSTOMER STATES HE HAS NO POWER TO HIS W 1021 FORES OUTLETS AND HIS GFI WILL NOT RESET. BREAKERS ARENT TRIPPED AND INVERTER IS FLIPPED ON. AC, REFER, ECT WORK.
needs-review • confidence 0.15
cause
Line wire on AC Out levernut inside of inverter was cut too short and not inserted completely into the connection causing arcing and burning of the connector. Levernut is melted and will not open to receive fresh wire. Will need replacement inverter.
needs-review • confidence 0.21
correction
Bypassed inverter while waiting for replacement.
needs-review • confidence 0.05
Evidence Thread
Matt Ferkey
dealer_or_external • Aug 17, 2026, 4:48 PM
@Alix M This unit is out of warranty by two months or so. However, the damage to the inverter was an obvious workmanship concern. Hoping for warranty consideration. It would provide a lot of goodwill with the customer.
Alix Mongiat
processor • Aug 17, 2026, 5:44 PM
@Matt F This does not show requested labor time. I see diagnostic, but we will still need to know how much time to R&R the inverter. Flat rate is 1 hour.
Alix Mongiat
processor • Aug 17, 2026, 5:44 PM
PA 2779446 is in draft status until we get confirmation on labor time.
Matt Ferkey
dealer_or_external • Aug 17, 2026, 6:02 PM
@Alix M Interesting. Diag shows because we already did that. I have 1.0 for R&R inverter on my end. It must not show unless it has been completed on our end. Yes, 1.0 is acceptable.
Alix Mongiat
processor • Aug 17, 2026, 6:19 PM
Sorry- I had 1 hour in there because the 0.5 to diag. Flat rate is 0.5 hour to replace. I will request 1.5 hour and see what they say (0.5 hour to diag and 1 hour to replace)
Alix Mongiat
processor • Aug 17, 2026, 6:21 PM
PA 2779446 has been submitted for approval.
Alix Mongiat
processor • Aug 18, 2026, 10:39 AM
@Dustin L @Matt F From FR:
the inverter has a two year warranty. We have emailed the admin contact on this claim a troubleshooting form that must be completed and attached to the labor line for review. Please only acknowledge this feedback line after the form has been completed and properly attached. To help keep the process moving smoothly and timely, we kindly ask that the completed form be attached to the labor line within 10 business days. Failure to do so may result in delays or possible denial of the claim. We greatly appreciate your cooperation and assistance. Thank you!
*I do not see the form, so I am unsure if they emailed it to Dustin? Please confirm
Alix Mongiat
processor • Aug 18, 2026, 10:48 AM
Got the form now. Added to the folder- please answer the questions.
Matt Ferkey
dealer_or_external • Aug 18, 2026, 1:22 PM
@Alix M This is not an inverter claim, this is a workmanship claim on the camper. The wiring was improperly terminated into the inverter. That caused arcing and ruined the inverter.
Matt Ferkey
dealer_or_external • Aug 18, 2026, 1:25 PM
@Alix M you can see in this photo, I put a straight edge up to the wires... The black one was cut short and was never engaged into the levernut. It was just touching the metal contact inside and arcing causing the excessive heat. The heat melted the insulation on the wiring and melted the lever nut on the inverter.
Alix Mongiat
processor • Aug 18, 2026, 3:01 PM
Added notes.
Alix Mongiat
processor • Aug 18, 2026, 4:37 PM
@Matt F @Destinee M This was approved for 1.5 hour as a goodwill.
Claim Files
13970.pdf
main-pdf • Aug 17, 2026, 4:41 PM • 72,220 bytes
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Flagstaff/13970/13970.pdf