Claim Detail

dealer_or_external • Aug 25, 2026, 3:28 PM

@Alix M

processor • Aug 25, 2026, 4:03 PM

PA 975595 has been entered for approval. Warranty expired 4-10-25.

processor • Aug 26, 2026, 11:15 AM

PA 975595 has been entered for approval. 1-year Warranty expired 4-10-25, this should fall under structural.

processor • Aug 31, 2026, 8:33 AM

This is still pending review from Grand Design.

processor • Aug 31, 2026, 11:47 AM

This is pending management review now at GD.

processor • Aug 31, 2026, 6:08 PM

@Destinee M @Matt F This has been approved for the following: 32 hours total 28 hours for the R&R of the roof and 2 hours for the 2 sheets of decking (1 hour/piece)

processor • Aug 31, 2026, 6:10 PM

@Destinee M @Matt F This has been approved for the following: 30 hours total 28 hours for the R&R of the roof and 2 hours for the 2 sheets of decking (1 hour/piece)

dealer_or_external • Sep 1, 2026, 9:41 AM

@Alix M OUR FLAT RATE IS 45 HOURS FOR JUST ROOF R&R, NOT INCLUDING DECKING. CAN WE TRY TO PUSH FOR 38 HOURS TOTAL?

processor • Sep 1, 2026, 10:18 AM

@Destinee M I have sent John Hamilton and Dan Kussow an email on this and will push for the full time based on previous roof replacements that Greeneway has submitted. Based on the RVDA manual that Greeneway has referenced on previous claims, I am calculating 44.5 hours total so we will see what we can do.

dealer_or_external • Sep 1, 2026, 10:25 AM

@Alix M thank you!

processor • Sep 1, 2026, 2:58 PM

@Destinee M @Matt F Dan's response: Alix,   We will, as always, defer to the Grand Design RV Flat Rate manual guidelines, which you have access to through our Web portal. They are there for your pre-auth submittal process. We do not recognize any other manual or guideline, including RVDA.   I reviewed the pre-auth, and by the VIN, the unit is 28’ in length. You get 1 hour per linear foot, which calculates to 28 hrs., plus 1 hr. per deck board for R & R, which in this case is 2 hrs., with your request that 2 deck boards be replaced.   I don’t see anything that would deviate from the current approval.  

processor • Sep 1, 2026, 2:59 PM

I have added the emails to this folder and will move this to approved.

dealer_or_external • Sep 1, 2026, 3:13 PM

@Alix M FOR GD: OKAY, WE WILL LET THE CUSTOMER KNOW OF THE DISCREPANCIES AND THAT THEY WILL BE LIABLE FOR THE REMAINING COSTS AND PROVIDE THEM GRAND DESIGNS CUSTOMER SERVICE NUMBER.

processor • Sep 1, 2026, 4:39 PM

@Destinee M If that is what you want to tell the customer, that is up to the dealership to communicate with them.

dealer_or_external • Sep 1, 2026, 4:42 PM

@Matt F

dealer_or_external • Sep 1, 2026, 4:49 PM

@Alix M matt asked if you can put this in the non compliance folder

processor • Sep 1, 2026, 6:03 PM

Absolutely.

processor • Oct 23, 2026, 11:12 AM

TESTING AND LEARNING - Greeneway GRE 8220 | Grand Design Monday meeting | RO 13904 / PA 975595 Greeneway has a documented basis to request a reasonable labor allowance for this roof and decking repair. Reviewed the RO, approval, September 1 correspondence and all six photos individually. The photos show roof-surface wrinkling and visible openings/cracks around a mushroom-vent base. They support the need for investigation; concealed decking damage and repair hours depend on the technician's findings and repair records, not the photos alone. The August 31 PA allows 28 hours for the roof plus 2 for decking, against 41 plus 4 requested. Alix's September 1 email instead requests 40.5 plus 4 = 44.5 hours. Daniel Kussow replied that the 30-hour approval would stand under GD's flat-rate guideline. Credit that approval and reconcile the half-hour difference before presenting the supplement. Proposed Monday request: jointly review the actual roof dimensions, required attachments, two decking sheets and task-by-task labor needed under dealership repair conditions, then agree a written reasonable allowance and a named claims owner. This packet describes planned roof replacement; its warranty billing is only $42 of inspection time. It does not establish a completed roof-repair balance. Obtain the actual completion status, itemized final billing and post-repair customer-signed RO required by the PA, plus repair/decking evidence, before stating the amount unpaid. Keep customer-pay stabilizer and pin-box work separate. Learning: agree the full repair scope and supplemental-time process before teardown, capture exposed damage and completed repairs, and submit the complete signed final packet promptly. Greeneway's position is that supported, necessary warranty work deserves fair payment, and we want to resolve the remaining allowance constructively with Grand Design. @Chris B @Matt F