Claim explorer / evidence thread
Claim 13859
GRE 8220 • Alix • Approved / Unpaid • grand-design
risk 0.00
deadline Approaching deadline
images 0
matched 0
review 13
Warranty deadline timeline
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Completed stage
34d elapsed • 0d remaining
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Completed stage
34d elapsed • 0d remaining
Awaiting OEM
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34d elapsed • 0d remaining
Auto-Approved
Approaching deadline
34d elapsed • 0d remaining
Payment Due
Upcoming statutory deadline
34d elapsed • 11d remaining
Escalation Eligible
Upcoming statutory deadline
34d elapsed • 0d remaining
Resolved
Upcoming statutory deadline
34d elapsed • 0d remaining
AI Claim Analysis
Estimated Recovery Amount
$250.00
What this claim may still be worth based on current evidence.
Compliance Score
100/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
1
No flagged violation label yet — keep reviewing payment and document evidence
Missing Items
13
No active evidence gaps are listed.
Deadline Status
Approaching deadline
34 days open in the visible workflow.
Recommended Action
Await OEM Response
This is the fastest next move from the current workflow stage.
US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
7
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Compact packet candidate
Small enough for a compact escalation packet, assuming final PDFs stay clean.
Chronology
Ready to order
Visible span: Jul 29, 2026, 4:20 PM to Sep 1, 2026, 2:57 AM.
Indexed evidence
2 docs / 0 images
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Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Monitor
34 days open in the visible workflow; risk score 0.00.
Claim Summary
Evidence summary
No evidence summary yet.
Path
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/13859/INVOICE#_27521107.pdf
Timeline
First seen Jul 29, 2026, 4:20 PM • last seen Sep 1, 2026, 2:57 AM
Evidence flags
No active evidence gap flags
Comment Intelligence
Thread depth
12 indexed side comments on this claim.
Latest visible thread signal
Aug 31, 2026, 8:50 AM • processor • added invoice for window latch - no other invoices in GD as of today.
Role mix
Dealer 0 • OEM 0 • Processor 10
Decision cues
Denial signals 0 • info / missing-doc asks 8 • approval signals 3
Best move
Work missing-doc or reply asks first from the thread.
Quick Actions
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Images
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Claim Lines
complaint
WARRANTY REPAIR 1 - PLASTIC FENDER W 1020 GRAND SKIRTING DS OF UNIT WAS OVER TIGHTENED AND CRACKED.
needs-review • confidence 0.15
cause
Ds fender skirt is cracked. Need to order new one. 68" x 9".
needs-review • confidence 0.15
correction
new fender skirt needed REQUEST 1 HR AND FENDER SKIRT WARR
needs-review • confidence 0.08
complaint
WARRANTY REPAIR 2 - EMERGENCY WINDOW IS W 1020 GRAND NOT STAYING CLOSED DURING TRAVEL. LATCH CLOSEST TO THE FRONT OF THE UNIT IS THE ISSUE.
needs-review • confidence 0.27
cause
Check emergency window latches. Front latch pops up. The bracket that's screwed to the frame of window was crooked.
partial-match • confidence 0.45
correction
Tighten the crooked latch, but doesn't seem to help the friction of the latch. Need new latch or whole new window. Pics uploaded. REQUEST NEW LATCH/WINDOW LATCH REQUEST .5 WINDOW REQUEST 1.75 WARR
needs-review • confidence 0.27
complaint
WARRANTY REPAIR 3 - CMR STATES " I also W 1020 GRAND just noticed that when moving the couch from reclined to upright, it lifts up the countertop. The caulk is cracked to the behind the sink"
needs-review • confidence 0.28
cause
Check clearance of recliners by kitchen counter top. Recliner hits when closing recliner. Would need to unbolt from the Continued on page 2 PAGE 2 Work Order : 13859 ****************************************************************************** Job # Description JOB INFORMATION Type Bill To ****************************************************************************** floor and move over about a half inch. Half hour labor.
needs-review • confidence 0.33
correction
need to unbolt recliner, move over, and rebolt to floor REQUEST .5 4 THERE ARE PHOTOS IN CRM OF ISSUES. E 18035 THOM
needs-review • confidence 0.28
complaint
CUSTOMER STATES BOTTOM OF SHOWER W 1020 GRAND CAULKING IS CRACKED
needs-review • confidence 0.15
cause
Check shower for caulk at the base.
needs-review • confidence 0.00
correction
Shower base needs no caulk. There is a flang behind the surround. 2 CUSTOMER STATES OUTDOOR SPEAKER SOUNDS REALLY W 1020 GRAND MUFFLED SOUNDS MUTED OR BROKEN
needs-review • confidence 0.17
complaint
CUSTOMER REQUEST PRICING AND E 18035 THOM AVAILABILITY FOR REPLACING THE REAR CABINET DOORS. CURRENTLY THE CUSTOMERS UNIT HAS 2 SEPARATE DOORS IN THE REAR ODS UPPER CABINET CORNERS. SHE WOULD LIKE THE BIFOLD CABINET DOOR WITH NO COMPARTMENT SEPARATION "LIKE OUR NEW ONE HAS". SEE RANDALL & PHOTOS FOR CLARIFICATION - RB
needs-review • confidence 0.28
cause
CUSTOMER REQUEST
needs-review • confidence 0.28
correction
PART INQUIRY # 117564
partial-match • confidence 0.37
Evidence Thread
Alix Mongiat
processor • Jul 29, 2026, 4:20 PM
@Matt F @Randall B @Dustin L @ANNA F
I need complete 3 C's on all the lines you need me to enter along with the requested labor times.
Alix Mongiat
processor • Jul 29, 2026, 4:20 PM
And photos. Thanks!
Alix Mongiat
processor • Aug 6, 2026, 9:05 AM
Following up on this. Thanks!
Alix Mongiat
processor • Aug 13, 2026, 2:20 PM
@Destinee M Tagging you in this as well. Thank you!
Dustin Lucas
dealer_or_external • Aug 15, 2026, 4:21 PM
@Alix M UPDATED RO AND ADDED PICS
Alix Mongiat
processor • Aug 17, 2026, 9:34 AM
@Dustin L The updated RO is not in the folder. Please provide. Thanks!
Alix Mongiat
processor • Aug 17, 2026, 9:36 AM
@Dustin L We still need all the photos and for them to be labeled properly too. Thanks.
Alix Mongiat
processor • Aug 17, 2026, 9:41 AM
PA 973338 is in draft status.
Dustin Lucas
dealer_or_external • Aug 17, 2026, 10:11 AM
@Alix M Edited RO with times and details and added pictures
Alix Mongiat
processor • Aug 17, 2026, 10:38 AM
PA 973338 has been submitted for approval.
Alix Mongiat
processor • Aug 19, 2026, 4:10 PM
@Destinee M @Dustin L @Matt F
Warranty Repair 1: approved for 0.5 hour
Warranty Repair 2: approved for 0.3 hour
Warranty Repair 3: approved for 0.5 hour
Alix Mongiat
processor • Aug 31, 2026, 8:50 AM
added invoice for window latch - no other invoices in GD as of today.
Claim Files
13859.pdf
main-pdf • Aug 15, 2026, 4:19 PM • 79,065 bytes
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/13859/13859.pdf
13859.pdf
main-pdf • Jul 29, 2026, 4:03 PM • 75,097 bytes
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13859/13859.pdf