Claim Detail

CUSTOMER STATES ONE OF THE PIGTAILS IS E 18145 HOPKI DAMAGED

partial-match • confidence 0.35

CUSTOMER STATES ONE OF THE PIGTAILS IS DAMAGED

partial-match • confidence 0.46

Rodent Damage. pigs taken of damage lp pigtails pic taken og parts used 2 pigtails

partial-match • confidence 0.44

Rodent Damage. pigs taken of damage lp pigtails pic taken og parts used 2 pigtails

partial-match • confidence 0.44

I removed and installed two new lp pigtails I also tested for leaks after repairs now ok REQUEST .5 AND 2 PIGTAILS

partial-match • confidence 0.36

CUSTOMER STATES WATER HEATER IS THROWING E-5 ERROR

partial-match • confidence 0.54

customer is getting a e 5 code pics taken of model I tested voltage to water heater that's 13.65 I also that voltage going to flue motor that 24.36 and feedback was 1.4 I diagnose bad flue motor assembly

partial-match • confidence 0.59

Will need a new flue motor assembly with control board REQUEST 1.3 AND NEW FLUE MOTOR ASSEMBLY AND CONTROL BOARD

partial-match • confidence 0.47

processor • Jul 23, 2026, 1:41 PM

@Dustin L How were the pigtails damaged? Is this customer damage?

processor • Jul 23, 2026, 7:36 PM

@Dustin L @Matt F How were the pigtails damaged? Is this customer damage?

dealer_or_external • Jul 24, 2026, 9:43 AM

@Alix M Looks like a rodent chewed them. Shouldn't be a warranty repair.

processor • Jul 24, 2026, 10:00 AM

Thank you. I will enter the other line for approval.

processor • Jul 24, 2026, 10:05 AM

PA 967587 has been submitted for approval for Job 2.

processor • Jul 29, 2026, 9:01 AM

Grand Design has sent this request to the vendor as of 7/29. Pending their response.

processor • Jul 29, 2026, 12:46 PM

@Dustin L @Randall B Job 2 was approved for up to 1.5 for labor. This serves as prior authorization for the removal and replacement of the FLUE FAN ASSEMBLY-2021124394 : C-FWH09A-003. Case # 7000935 | 967587 ** REQUIRED WITH SUBMITTED CLAIM: A copy of the customer signed work order ** * This will be for retail owned units only * ** Dealer to hold parts for 30 days from the claim approved date **

dealer_or_external • Jul 29, 2026, 1:58 PM

@Alix M My mistake technician also requested control module for water heater, added to parts request on RO

processor • Jul 29, 2026, 3:15 PM

@Dustin L What is wrong with the control board? The cause only states bad flue motor assembly. Grand Design will ask this when I go back and state, we requested the control board too.

dealer_or_external • Jul 31, 2026, 9:23 AM

@Alix M The technician states a lot of times when this flue motor goes out the control board goes with it and he typically requests both. If warranty does not approve both we can try just the flue motor

processor • Jul 31, 2026, 9:55 AM

@Dustin L I have reached out to James Hite at Grand Design with this information, I will let you know.

processor • Jul 31, 2026, 11:04 AM

@Dustin L From GD: Based on the information provided, the control board is sending the correct volts to the blower motor. If the new blower motor does not solve the issue, please advise and we can review. 

processor • Aug 31, 2026, 8:49 AM

Uploaded invoice for job 2

processor • Sep 14, 2026, 4:48 PM

@Dustin L @Destinee M Please provide the customer signed WO. This appears to be completed as of 9-3-26. Thank you!

processor • Sep 22, 2026, 8:40 AM

Following up on this. Thanks!

processor • Sep 24, 2026, 1:39 PM

@Matt F @Dustin L @Destinee M We need the customer signed work order within the next week or we cannot submit for payment. Thanks.

processor • Sep 28, 2026, 4:15 PM

Following up on this - need this ASAP.

dealer_or_external • Oct 2, 2026, 12:27 PM

@Alix M Signed RO uploaded

processor • Oct 2, 2026, 2:18 PM

Claim 1022203 has been submitted for payment.

processor • Oct 22, 2026, 10:35 AM

This paid on check 674526 on 10/21/26 for $435.93