Claim explorer / evidence thread
Claim 13814
GRE 8220 • Alix • Approved / Unpaid • grand-design
risk 0.00
deadline Approaching deadline
images 0
matched 2
Warranty deadline timeline
Track where the claim sits in the recovery workflow, how many days have elapsed, and whether the auto-approval window or payment deadline is already in play.
Uploaded
Completed stage
37d elapsed • 0d remaining
Analyzed
Completed stage
37d elapsed • 0d remaining
Awaiting OEM
Completed stage
37d elapsed • 0d remaining
Auto-Approved
Approaching deadline
37d elapsed • 0d remaining
Payment Due
Upcoming statutory deadline
37d elapsed • 8d remaining
Escalation Eligible
Upcoming statutory deadline
37d elapsed • 0d remaining
Resolved
Upcoming statutory deadline
37d elapsed • 0d remaining
AI Claim Analysis
Estimated Recovery Amount
$500.00
What this claim may still be worth based on current evidence.
Compliance Score
100/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
1
No flagged violation label yet — keep reviewing payment and document evidence
Missing Items
0
No active evidence gaps are listed.
Deadline Status
Approaching deadline
37 days open in the visible workflow.
Recommended Action
Await OEM Response
This is the fastest next move from the current workflow stage.
US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
6
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Compact packet candidate
Small enough for a compact escalation packet, assuming final PDFs stay clean.
Chronology
Ready to order
Visible span: Jul 27, 2026, 2:50 AM to Sep 1, 2026, 5:49 PM.
Indexed evidence
3 docs / 0 images
Use only the strongest evidence in the escalation packet; keep the rest as support material.
Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Monitor
37 days open in the visible workflow; risk score 0.00.
Claim Summary
Evidence summary
No evidence summary yet.
Path
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/13814 - HOPKINS
Timeline
First seen Jul 27, 2026, 2:50 AM • last seen Sep 1, 2026, 5:49 PM
Evidence flags
No active evidence gap flags
Comment Intelligence
Thread depth
8 indexed side comments on this claim.
Latest visible thread signal
Aug 31, 2026, 8:49 AM • processor • Uploaded invoice for job 2
Role mix
Dealer 0 • OEM 0 • Processor 6
Decision cues
Denial signals 0 • info / missing-doc asks 3 • approval signals 3
Best move
Work missing-doc or reply asks first from the thread.
Quick Actions
Back to search results
Run the same search again.
Open focused evidence thread
Jump straight into Dropbox side comments, notes, and support documents.
Open claim explorer
Return to the main recovery queue view.
Open evidence room
See the quick-rule cards first, then open the legal basis only if needed.
Images
No browser-previewable images were available for this claim yet.
Claim Lines
complaint
CUSTOMER STATES ONE OF THE PIGTAILS IS E 18145 HOPKI DAMAGED
partial-match • confidence 0.35
cause
Rodent Damage. pigs taken of damage lp pigtails pic taken og parts used 2 pigtails
partial-match • confidence 0.44
correction
I removed and installed two new lp pigtails I also tested for leaks after repairs now ok REQUEST .5 AND 2 PIGTAILS
partial-match • confidence 0.36
complaint
CUSTOMER STATES WATER HEATER IS THROWING W 1020 GRAND E-5 ERROR
matched • confidence 0.74
cause
customer is getting a e 5 code pics taken of model I tested voltage to water heater that's 13.65 I also that voltage going to flue motor that 24.36 and feedback was 1.4 I diagnose bad flue motor assembly
matched • confidence 0.95
correction
Will need a new flue motor assembly with control board REQUEST 1.3 AND NEW FLUE MOTOR ASSEMBLY AND CONTROL BOARD
partial-match • confidence 0.47
Evidence Thread
Alix Mongiat
processor • Jul 29, 2026, 9:01 AM
Grand Design has sent this request to the vendor as of 7/29. Pending their response.
Alix Mongiat
processor • Jul 29, 2026, 12:46 PM
@Dustin L @Randall B
Job 2 was approved for up to 1.5 for labor.
This serves as prior authorization for the removal and replacement of the FLUE FAN ASSEMBLY-2021124394 : C-FWH09A-003.
Case # 7000935 | 967587
** REQUIRED WITH SUBMITTED CLAIM: A copy of the customer signed work order **
* This will be for retail owned units only *
** Dealer to hold parts for 30 days from the claim approved date **
Dustin Lucas
dealer_or_external • Jul 29, 2026, 1:58 PM
@Alix M My mistake technician also requested control module for water heater, added to parts request on RO
Alix Mongiat
processor • Jul 29, 2026, 3:15 PM
@Dustin L What is wrong with the control board? The cause only states bad flue motor assembly. Grand Design will ask this when I go back and state, we requested the control board too.
Dustin Lucas
dealer_or_external • Jul 31, 2026, 9:23 AM
@Alix M The technician states a lot of times when this flue motor goes out the control board goes with it and he typically requests both. If warranty does not approve both we can try just the flue motor
Alix Mongiat
processor • Jul 31, 2026, 9:55 AM
@Dustin L I have reached out to James Hite at Grand Design with this information, I will let you know.
Alix Mongiat
processor • Jul 31, 2026, 11:04 AM
@Dustin L From GD:
Based on the information provided, the control board is sending the correct volts to the blower motor. If the new blower motor does not solve the issue, please advise and we can review.
Alix Mongiat
processor • Aug 31, 2026, 8:49 AM
Uploaded invoice for job 2
Claim Files
INVOICE#_27584963.pdf
pdf • Aug 31, 2026, 8:48 AM • 42,264 bytes
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/13814 - HOPKINS/INVOICE#_27584963.pdf
13814 - HOPKINS.pdf
pdf • Jul 29, 2026, 1:56 PM • 74,285 bytes
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/13814 - HOPKINS/13814 - HOPKINS.pdf
13814 - HOPKINS.pdf
pdf • Jul 23, 2026, 10:14 AM • 73,831 bytes
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/13814 - HOPKINS/13814 - HOPKINS.pdf