Claim Detail

pics taken Amp draw of 8.6 outside temp 88 air coming out of ac is 80 with delta temp of 8 degrees the ac is low on coolant

partial-match • confidence 0.39

pics taken Amp draw of 8.6 outside temp 88 air coming out of ac is 80 with delta temp of 8 degrees the ac is low on coolant

partial-match • confidence 0.39

needs new ac with upgraded control module and t stat NEED TO LOCATE

partial-match • confidence 0.38

needs new ac with upgraded control module and t stat NEED TO LOCATE

partial-match • confidence 0.38

needs new ac with upgraded control module and t stat NEED TO LOCATE

partial-match • confidence 0.44

processor • Aug 3, 2026, 1:28 PM

@Dustin L @Randall B @Matt F GE Appliances, Recreational Living has approved the following:3 hours for labor. GE RVAC Deluxe 13.5 -Black (GRCS13XAHB) GE Main Control for Single Zone Standard 3 Wire (RGREC3A)RGREC3A GE Thermostat, Black (RGRWT2B)RGRWT2B Replacement parts will be shipped to: Greeneway RV. REF N4016457 8220 State Highway 13Wisconsin Rapids, WI54494715-325-5170ERP Order #: 26.14276

dealer_or_external • Aug 3, 2026, 5:44 PM

@Alix M I assume we are to dispose of the A/C? If so, please request $100 disposal.

processor • Aug 4, 2026, 9:08 AM

I have requested the disposal fee. I will let you know GE's response.

processor • Aug 17, 2026, 2:27 PM

@Matt F They will cover a $100 disposal fee. Please include this on the final RO.

processor • Sep 28, 2026, 4:12 PM

@Dustin L @Destinee M @Matt F I need an itemized WO for the labor, 30% markup on parts and the service call. Thanks!

processor • Oct 5, 2026, 1:24 PM

Following up on this. Thanks.

dealer_or_external • Oct 5, 2026, 1:27 PM

@Dustin L

processor • Oct 15, 2026, 7:24 PM

@Chris B @Ashlee O @Heidi H @Stephanie K @Alix M @Tricia H iClaims REVIEW UPDATE - GRE 8220 / Forest River / RO 13798. The current packet supports the GE A/C diagnosis and completed repair. All six supporting images were checked, including the GE data tags, thermostat/control components, installation-area photo, and diagnostic form with VIN/model/serial and temperature/amp readings. The live sidebar still requests an itemized WO for the 3.0 approved labor hours, 30% markup on the approved no-cost parts, and the service call. GE also separately approved a $100 disposal fee. The current final RO shows the 3.0 labor hours but does not show the requested parts markup, service-call itemization, or $100 disposal fee. Please revise the final itemized WO to include those approved/requested items before resubmission. No source files or claim status were changed. [ICS-AI-GRE-13798-20261015-d6166f0c80b7]

processor • Oct 16, 2026, 2:31 PM

@Matt F

dealer_or_external • Oct 16, 2026, 3:05 PM

@Chris B you need to tell the agent- "You are acting as a claim process auditor. Only comment if there are actionable items that need to be addressed and to make sure all comments are formatted as if they were from another human providing the items that need to be acted upon. Never comment with a summary of the overall status or with information that would not be useful to the users you are tagging in the comment. An example comment would look something like this, "upon reviewing this claim, I found the parts markup to be below the allowed amount and discovered there was no claim for a disposal fee on the old air conditioner - state statutes allow for up to $100 of disposal reimbursement. It also looks like you may be missing a photo of the manufacturer model/serial tag on the air conditioner. Please make the corrections/additions to the claim and tag your iClaims rep to resubmit for full reimbursement!""