Claim explorer / evidence thread
Claim 13795
GRE 8220 • Alix • Info Needed • grand-design
risk 0.00
deadline Approaching deadline
images 0
matched 0
review 25
Warranty deadline timeline
Track where the claim sits in the recovery workflow, how many days have elapsed, and whether the auto-approval window or payment deadline is already in play.
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Completed stage
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Payment Due
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Escalation Eligible
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Resolved
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AI Claim Analysis
Estimated Recovery Amount
$250.00
What this claim may still be worth based on current evidence.
Compliance Score
100/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
1
No flagged violation label yet — keep reviewing payment and document evidence
Missing Items
25
No active evidence gaps are listed.
Deadline Status
Approaching deadline
52 days open in the visible workflow.
Recommended Action
Generate OEM Demand Letter
This is the fastest next move from the current workflow stage.
Dossier completeness
Files 5 • RO lines 18 • human-described photos 3 • 3C red • reconciliation reconciled • linked side comments 3
Gaps: three c not quality ready • sidebar comment coherence not supported
US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
11
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Compact packet candidate
Small enough for a compact escalation packet, assuming final PDFs stay clean.
Chronology
Ready to order
Visible span: Sep 10, 2026, 11:17 AM to Sep 16, 2026, 2:55 AM.
Indexed evidence
4 docs / 0 images
Use only the strongest evidence in the escalation packet; keep the rest as support material.
Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Monitor
52 days open in the visible workflow; risk score 0.00.
Claim Summary
Evidence summary
No evidence summary yet.
Path
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13795/13795-UPDATED.pdf
Timeline
First seen Sep 10, 2026, 11:17 AM • last seen Sep 16, 2026, 2:55 AM
Evidence flags
No active evidence gap flags
Comment Intelligence
Thread depth
9 indexed side comments on this claim.
Latest visible thread signal
Oct 26, 2026, 8:54 AM • processor • Following up on this again. Thanks.
Role mix
Dealer 0 • OEM 0 • Processor 7
Decision cues
Denial signals 0 • info / missing-doc asks 6 • approval signals 0
Best move
Work missing-doc or reply asks first from the thread.
Quick Actions
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Images
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Claim Lines
complaint
WARRANTY REPAIR 1 - BANDED SENSOR IN THE W 1020 GRAND REAR MOST TIRE ON THE DS OF UNIT
needs-review • confidence 0.04
complaint
WARRANTY REPAIR 1 - BANDED SENSOR IN THE W 1020 GRAND REAR MOST TIRE ON THE DS OF UNIT
needs-review • confidence 0.05
complaint
WARRANTY REPAIR 1 - BANDED SENSOR IN THE W 1020 GRAND REAR MOST TIRE ON THE DS OF UNIT
needs-review • confidence 0.05
cause
banded
needs-review • confidence 0.00
cause
banded
needs-review • confidence 0.00
cause
banded
needs-review • confidence 0.00
correction
ordered new tps sensor WARR
needs-review • confidence 0.00
correction
ordered new tps sensor WARR
needs-review • confidence 0.00
correction
ordered new tps sensor WARR
needs-review • confidence 0.00
complaint
WARRANTY REPAIR 2 - CUSTOMER CLOSED REAR E 17799 HERMA AWNING ARM ON ENTRY DOOR AND BENT THE ARM. WOULD LIKE ARM REPLACED.
needs-review • confidence 0.30
complaint
WARRANTY REPAIR 2 - CUSTOMER CLOSED REAR E 17799 HERMA AWNING ARM ON ENTRY DOOR AND BENT THE ARM. WOULD LIKE ARM REPLACED.
partial-match • confidence 0.36
complaint
WARRANTY REPAIR 2 - CUSTOMER CLOSED REAR E 17799 HERMA AWNING ARM ON ENTRY DOOR AND BENT THE ARM. WOULD LIKE ARM REPLACED.
partial-match • confidence 0.44
cause
Damaged arm I removed the old arm, installed the new arm and tested it.
needs-review • confidence 0.05
cause
Damaged arm I removed the old arm, installed the new arm and tested it.
needs-review • confidence 0.00
cause
Damaged arm I removed the old arm, installed the new arm and tested it.
needs-review • confidence 0.00
correction
Done.
needs-review • confidence 0.00
correction
Done.
needs-review • confidence 0.00
correction
Done.
needs-review • confidence 0.00
complaint
Customer requests sofa E 17799 HERMA
needs-review • confidence 0.00
complaint
Customer requests sofa E 17799 HERMA
needs-review • confidence 0.00
complaint
Customer requests sofa E 17799 HERMA
needs-review • confidence 0.00
cause
Customer requested
needs-review • confidence 0.00
cause
Customer requested
needs-review • confidence 0.00
cause
Customer requested
needs-review • confidence 0.00
correction
Randall delivered to customer
needs-review • confidence 0.00
correction
Randall delivered to customer
needs-review • confidence 0.00
correction
Randall delivered to customer
needs-review • confidence 0.00
Evidence Thread
Destinee McGinley
dealer_or_external • Sep 10, 2026, 11:18 AM
@Alix M Work completed for warr repair 2, part ordered and received for tps sensor.
Alix Mongiat
processor • Sep 10, 2026, 11:21 AM
@Dustin L @Destinee M Please review Warranty Repair 1 - I don't have a complaint or a cause as to why you would need a new sensor.
Warranty Repair 2 is customer damage and will not be covered under warranty.
Destinee McGinley
dealer_or_external • Sep 10, 2026, 12:55 PM
@Alix M Updated & completed RO submitted
Alix Mongiat
processor • Sep 10, 2026, 1:00 PM
PA 979184 has been submitted for approval.
Alix Mongiat
processor • Sep 15, 2026, 11:41 AM
@Destinee M @Dustin L From Grand Design: need photo of the back of repeater. Did the issue just now start or has this been on going? Is the shop installing this or are you sending to a tire shop.
Alix Mongiat
processor • Sep 28, 2026, 8:51 AM
Following up on this.
Alix Mongiat
processor • Oct 13, 2026, 9:34 AM
Following up on this again. Thank you!
iClaims AI
processor • Oct 16, 2026, 11:34 PM
Hi everyone — I reviewed both work-order versions and all 3 image files. Please use “13795-UPDATED.pdf” as the current version and confirm the older “13795-HERMAN.pdf” is superseded. The three photos have generic email-image filenames and are not mapped to the TPMS sensor or awning-arm repair; please label or identify which photos support each job. In the updated RO, the TPMS sensor is marked replaced and has 1.0 hour, but its part line still shows quantity 0. Please confirm whether the sensor was supplied at no charge or correct the quantity/part billing. The awning arm is described as a warranty repair in the older version but is billed to customer-pay in both versions; please confirm the intended coverage/bill-to. The sofa and related parts are also customer-pay; please keep them clearly separate from the warranty lines. Thanks. @Chris B @Alix M @Randall B @Matt F @Heidi H @Tricia H @Destinee M @Kimberly F
Alix Mongiat
processor • Oct 26, 2026, 8:54 AM
Following up on this again. Thanks.
Claim Files
13795-UPDATED.pdf
updated-packet • Sep 10, 2026, 12:54 PM • 71,921 bytes
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13795/13795-UPDATED.pdf
13795-HERMAN.pdf
main-pdf • Sep 10, 2026, 11:16 AM • 73,240 bytes
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13795/13795-HERMAN.pdf
13795-HERMAN.pdf
main-pdf • Sep 10, 2026, 11:16 AM • 73,240 bytes
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/13795/13795-HERMAN.pdf
13795-HERMAN.pdf
main-pdf • Sep 10, 2026, 11:16 AM • 73,240 bytes
/home/openclaw/nas/Dropbox/GRE 8220/1-Pre-Authorizations Needed- iCS/Grand Design/13795/13795-HERMAN.pdf