Claim explorer / evidence thread
Claim 13783
GRE 8220 • Alix • Paid • grand-design
risk 0.00
deadline Overdue / escalation ready
images 0
matched 0
review 18
Warranty deadline timeline
Track where the claim sits in the recovery workflow, how many days have elapsed, and whether the auto-approval window or payment deadline is already in play.
Uploaded
Completed stage
46d elapsed • 0d remaining
Analyzed
Completed stage
46d elapsed • 0d remaining
Awaiting OEM
Completed stage
46d elapsed • 0d remaining
Auto-Approved
Completed stage
46d elapsed • 0d remaining
Payment Due
Completed stage
46d elapsed • 0d remaining
Escalation Eligible
Completed stage
46d elapsed • 0d remaining
Resolved
Overdue / escalation ready
46d elapsed • 0d remaining • Overdue
AI Claim Analysis
Estimated Recovery Amount
Pending payment match
What this claim may still be worth based on current evidence.
Compliance Score
100/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
2
OEM Response Deadline Exceeded • Payment Deadline Exceeded
Missing Items
18
No active evidence gaps are listed.
Deadline Status
Overdue / escalation ready
46 days open in the visible workflow.
Recommended Action
Escalate to State
This is the fastest next move from the current workflow stage.
US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
13
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Compact packet candidate
Small enough for a compact escalation packet, assuming final PDFs stay clean.
Chronology
Ready to order
Visible span: Jul 17, 2026, 12:14 PM to Aug 30, 2026, 3:03 AM.
Indexed evidence
2 docs / 0 images
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Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Monitor
46 days open in the visible workflow; risk score 0.00.
Claim Summary
Evidence summary
No evidence summary yet.
Path
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13783/Print Claim 1005569.pdf
Timeline
First seen Jul 17, 2026, 12:14 PM • last seen Aug 30, 2026, 3:03 AM
Evidence flags
No active evidence gap flags
Comment Intelligence
Thread depth
31 indexed side comments on this claim.
Latest visible thread signal
Aug 6, 2026, 12:10 PM • processor • This paid on 8/5/26 on check 664662 for $115.20
Warranty Repair 2 - Part was reduced to GD part pricing
Role mix
Dealer 0 • OEM 0 • Processor 21
Decision cues
Denial signals 1 • info / missing-doc asks 23 • approval signals 9
Best move
Work missing-doc or reply asks first from the thread.
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Images
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Claim Lines
complaint
WARRANTY REPAIR 1 - BACK WINDOW IN the W 1020 GRAND BATHROOM - LEAKED WATER WATER RUNNIG DOWN INSIDE OF GLASS.
needs-review • confidence 0.35
cause
Top weep hole plug was likely leaking in a driving rain.
needs-review • confidence 0.00
correction
Ran a bunch of water over back window. Could not get window to leak. REQUEST: .5 on r
needs-review • confidence 0.24
complaint
WARRANTY REPAIR 2 - t-door holder on the W 1020 GRAND unit is broken.
needs-review • confidence 0.14
cause
Entrance door holder is broken.
needs-review • confidence 0.14
correction
Installed new door holder. REQUEST: WARR
needs-review • confidence 0.12
complaint
WARRANTY REPAIR 3 - shade in the bedroom W 1020 GRAND wont roll up - 34"
needs-review • confidence 0.10
cause
Blind in bedroom doesn't roll up. The. shade came off the spool. Need new blind. **CUSTOMER WOULD PREFER SHADE BE DROP SHIPPED**
needs-review • confidence 0.10
correction
.. REQUEST: .5 WARR
needs-review • confidence 0.00
complaint
WARRANTY REPAIR 4 -t-handle for refer W 1020 GRAND isn't stiff and allows the refer to open.
needs-review • confidence 0.12
cause
Travel latch for refer doesn't have enough friction to stay in place during travel.
needs-review • confidence 0.12
correction
I stamped a couple of punch marks in rivot for friction. REQUEST:.4 WARR
needs-review • confidence 0.00
complaint
WARRANTY REPAIR 5 - usb charger in W 1020 GRAND Continued on page 2 PAGE 2 Work Order : 13783 ****************************************************************************** Job # Description JOB INFORMATION Type Bill To ****************************************************************************** recliner doesn't work
needs-review • confidence 0.19
cause
Test USB charging port on recliners.
needs-review • confidence 0.04
correction
Tested good for both ports. Customer might have defective cord. WARR
needs-review • confidence 0.03
complaint
WARRANTY REPAIR 6 - THERE IS A PIN HOLE W 1020 GRAND IN THE AWNING FABRIC RIGHT ABOVE THE FRONT DOOR.
needs-review • confidence 0.12
cause
Check awning fabric for pin holes.
needs-review • confidence 0.03
correction
Hole not in fabric. It's in the gutter rail. Sealed with dicor.
needs-review • confidence 0.04
Evidence Thread
Alix Mongiat
processor • Jul 17, 2026, 12:14 PM
@Michelle A @ANNA F @Dustin L
Warranty Repair 2: how did this break? warranty won't cover customer damage.
Warranty Repair 3: Please provide a proper cause.
Michelle Antinoja
dealer_or_external • Jul 17, 2026, 12:41 PM
@Alix M
WARR02 - CMR STATES THAT THEY WENT TO USE THE HOLDER TO HOLD THE DOOR AND IT JUST PULLED RIGHT OUT.
WARR03 - I DON'T KNOW WHAT YOU WANT FOR A CAUSE? THE FABRIC CAME OFF THE SPOOL, IT NEEDS REPLACEMENT.
Alix Mongiat
processor • Jul 17, 2026, 1:04 PM
@Michelle A I'm sorry.. Not Warranty Repair 3, Warranty Repair 6 needs a proper cause.
Michelle Antinoja
dealer_or_external • Jul 17, 2026, 1:59 PM
@Alix M
WARR06 - THE CAUSE WAS THAT THE GUTTER RAIL WAS NOT SEALED PROPERLY CAUSING IT TO LOOK LIKE THERE WAS A HOLE IN THE FABRIC, BUT IT WAS ACTUALLY THE GUTTER RAIL NOT BEING SEALED PROPERLY.
Alix Mongiat
processor • Jul 17, 2026, 2:00 PM
Thank you!
Alix Mongiat
processor • Jul 17, 2026, 2:01 PM
PA 965852 has been submitted for approval.
Michelle Antinoja
dealer_or_external • Jul 22, 2026, 1:23 PM
@Alix M any update on this?
Alix Mongiat
processor • Jul 22, 2026, 3:45 PM
@Michelle A No, it is still in "open" status in Grand Design meaning they haven't even looked at it. They have been taking longer and longer to process stuff lately.
Michelle Antinoja
dealer_or_external • Jul 22, 2026, 4:04 PM
@Alix M CAN WE SEND AN EMAIL? CMR WOULD LIKE UPDATE AS TO WHEN HE COULD USE HIS UNIT AGAIN.
Alix Mongiat
processor • Jul 22, 2026, 4:24 PM
@Michelle A I have sent the warranty email at GD an email asking for an update. They don't even have it assigned to anyone yet. I will keep you posted.
Alix Mongiat
processor • Jul 22, 2026, 6:04 PM
@Michelle A @Matt F From Grand Design:
Due to the high volume of daily requests from dealers to expedite pre-authorizations, we are currently only expediting unit-down pre-authorizations to ensure a fair and consistent process for all dealers and their individual situations.
We appreciate your understanding and cooperation as we work to process requests as efficiently as possible.
Alix Mongiat
processor • Jul 22, 2026, 6:04 PM
Adding email to folder.
Alix Mongiat
processor • Jul 23, 2026, 8:35 AM
@Matt F @Dustin L
Warranty Repair 1: denied - NPF
Warranty Repair 2: approved for 0.1 hour (flat rate)
Warranty Repair 3: approved for 0.2 hour (flat rate) REQUIRED: PHOTO OF THE COMPLETE SHADE, PHOTO SHOWING THE DEFECT, AND A PHOTO OF THE COMPLETE VENDOR TAG ON THE SHADE HEADRAIL.
Warranty Repair 4: approved for 0.4 hour
Warranty Repair 6: approved for 0.3 hour
** REQUIRED WITH SUBMITTED CLAIM: A copy of the customer signed work order **
* This will be for retail owned units only *
** Dealer to hold parts for 30 days from the claim approved date **
Matt Ferkey
dealer_or_external • Jul 24, 2026, 12:54 PM
@Alix M Customer picked up the camper but we havent finished line 3 shade replacement. Customer would like the shade drop shipped to them as they live 2.5 hours away. We already diagnosed and have photos submitted as well as have the old shade here. Is this something you can request for auth to do? We can order the shade and have it drop shipped, we just need auth to do so.
Alix Mongiat
processor • Jul 24, 2026, 1:27 PM
@Matt F I will reach out to Grand Design to get this switched to part only. I will let you know once this is approved to do.
Alix Mongiat
processor • Jul 24, 2026, 1:29 PM
@Matt F When was the work completed on the rest? We can submit a partial claim for now on the items that are done. Do you have a signed copy of the final RO?
Matt Ferkey
dealer_or_external • Jul 24, 2026, 1:55 PM
@Alix Mongiat I should still get some time to diagnose and admin the shade, just not install.
I uploaded the signed RO
Alix Mongiat
processor • Jul 27, 2026, 2:10 PM
@Matt F Shade was approved for 0.2 hour and part to be drop shipped. I will submit all other lines for payment on this. Can you tell me when the work was completed? @ANNA F Can you upload the complete final RO for the jobs that are done and the invoices? Thanks!
ANNA FREEMAN
dealer_or_external • Jul 28, 2026, 8:37 AM
@Alix M @Matt F RO for completed jobs uploaded as well as invoice for part on WARR03.
Alix Mongiat
processor • Jul 28, 2026, 8:59 AM
@ANNA F I don't see the invoice for Warranty Repair 3, which is a shade that is being drop shipped to the customer. I assume you mean you uploaded the invoice for Warranty Repair 2 as that is what I see here.
ANNA FREEMAN
dealer_or_external • Jul 28, 2026, 9:19 AM
@Alix M Sorry, yes it is for #2.
Alix Mongiat
processor • Jul 28, 2026, 9:30 AM
@ANNA F One more thing, sorry, what are the dates of the work started and completed?
Alix Mongiat
processor • Jul 28, 2026, 9:32 AM
Part for warranty repair 2 is only claimable at $10.71 based off the invoice.
Alix Mongiat
processor • Jul 28, 2026, 9:34 AM
Claim 1005569 is in draft status until we get dates started/completed.
Alix Mongiat
processor • Jul 29, 2026, 12:48 PM
@Randall B @Matt F @ANNA F I need Work started date and work completed date.
ANNA FREEMAN
dealer_or_external • Jul 29, 2026, 2:29 PM
@Alix M @Matt F @Randall B Are we transferring line WARR03 off to its own RO? I cannot give a completed date yet as the shade is still on order. If we claim that line now the invoice for the shade will not match the dates on the RO, it has not even shipped yet.
Alix Mongiat
processor • Jul 29, 2026, 2:46 PM
Yes, I am doing a partial claim as that is what we need to be doing in order for Grand Design to not find excuses to not pay. There is still a PA for it, just need to submit that line when that’s done.
ANNA FREEMAN
dealer_or_external • Jul 29, 2026, 3:00 PM
@Alix M @Matt F @Randall B WORK STARED 07/13/2026 COMPLETED 07/15/2026. LINE WARR03 TRANSFERRED TO RO # 13783B. I WILL UPLOAD THAT INTO THE PA FOLDER.
Alix Mongiat
processor • Jul 29, 2026, 3:07 PM
@ANNA F Just upload it into this folder rather than creating a new one since in GD's system it will still be this same PA.
Alix Mongiat
processor • Jul 29, 2026, 3:09 PM
Claim 1005569 has been submitted for payment.
Alix Mongiat
processor • Aug 6, 2026, 12:10 PM
This paid on 8/5/26 on check 664662 for $115.20
Warranty Repair 2 - Part was reduced to GD part pricing
Claim Files
13783.pdf
main-pdf • Jul 17, 2026, 11:35 AM • 74,271 bytes
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/13783/13783.pdf
13783.pdf
main-pdf • Jul 17, 2026, 11:35 AM • 74,271 bytes
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/13783/13783.pdf