Claim explorer / evidence thread
Claim 13778
GRE 8220 • Alix • Paid • forest-river
risk 0.00
deadline Overdue / escalation ready
images 0
matched 0
review 4
Warranty deadline timeline
Track where the claim sits in the recovery workflow, how many days have elapsed, and whether the auto-approval window or payment deadline is already in play.
Uploaded
Completed stage
108d elapsed • 0d remaining
Analyzed
Completed stage
108d elapsed • 0d remaining
Awaiting OEM
Completed stage
108d elapsed • 0d remaining
Auto-Approved
Completed stage
108d elapsed • 0d remaining
Payment Due
Completed stage
108d elapsed • 0d remaining
Escalation Eligible
Completed stage
108d elapsed • 0d remaining
Resolved
Overdue / escalation ready
108d elapsed • 0d remaining • Overdue
AI Claim Analysis
Estimated Recovery Amount
$250.00
What this claim may still be worth based on current evidence.
Compliance Score
100/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
2
OEM Response Deadline Exceeded • Payment Deadline Exceeded
Missing Items
4
No active evidence gaps are listed.
Deadline Status
Overdue / escalation ready
108 days open in the visible workflow.
Recommended Action
Escalate to State
This is the fastest next move from the current workflow stage.
Dossier completeness
Dossier has not been generated yet. Evidence presence is not treated as complete.
US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
10
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Compact packet candidate
Small enough for a compact escalation packet, assuming final PDFs stay clean.
Chronology
Ready to order
Visible span: Jul 15, 2026, 4:28 PM to Oct 31, 2026, 2:54 AM.
Indexed evidence
3 docs / 0 images
Use only the strongest evidence in the escalation packet; keep the rest as support material.
Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Escalation watch
108 days open in the visible workflow; risk score 0.00.
Claim Summary
Evidence summary
No evidence summary yet.
Path
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13840 - WHITE
Timeline
First seen Jul 15, 2026, 4:28 PM • last seen Oct 31, 2026, 2:54 AM
Evidence flags
No active evidence gap flags
Comment Intelligence
Thread depth
21 indexed side comments on this claim.
Latest visible thread signal
Oct 30, 2026, 1:07 PM • processor • This has been submitted for payment.
Role mix
Dealer 0 • OEM 0 • Processor 16
Decision cues
Denial signals 2 • info / missing-doc asks 18 • approval signals 5
Best move
Work missing-doc or reply asks first from the thread.
Quick Actions
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Jump straight into Dropbox side comments, notes, and support documents.
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Images
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Claim Lines
complaint
CUSTOMER STATES AC UNIT IS BLOWING WARM W 1021 FORES AIR
needs-review • confidence 0.33
complaint
CUSTOMER STATES AC UNIT IS BLOWING WARM AIR
needs-review • confidence 0.33
cause
pics taken of ac I did amp draw of 5.9 amps on compressor wire air outside is 88 air coming out of ac is 84 with a 4 degree delta temp the ac is low coolant
partial-match • confidence 0.43
cause
pics taken of ac I did amp draw of 5.9 amps on compressor wire air outside is 88 air coming out of ac is 84 with a 4 degree delta temp the ac is low coolant
partial-match • confidence 0.43
correction
needs a new ac REQUESTING 2 HOURS
needs-review • confidence 0.33
correction
AC INSTALLED AND TESTED ALL GOOD WARRANTY APPROVES 1.5 HOURS *18131*
needs-review • confidence 0.33
Evidence Thread
Alix Mongiat
processor • Jul 15, 2026, 4:28 PM
@Dustin L @ANNA F Please complete the form added to the folder. Thanks.
Alix Mongiat
processor • Jul 15, 2026, 4:29 PM
PA 2744642 is in draft status until we get the completed form.
Matt Ferkey
dealer_or_external • Jul 23, 2026, 5:44 PM
@Alix Mongiat worksheet uploaded
Alix Mongiat
processor • Jul 23, 2026, 7:42 PM
PA 2744642 has been submitted for approval.
Alix Mongiat
processor • Jul 24, 2026, 1:24 PM
@Matt F @Dustin L This was approved for 1.5 hour
Please follow your warranty process to supply the dealer with a replacement unit. Field scrap the old unit and follow the attached instructions for warranty. The authorization number will be INC-0153039, which will allow 1.5 hours labor. Please note that the replacement unit will be authorized only for the current direct replacement model. There will be no exceptions for upgraded models as far as authorized replacement via RVP/Airxcel.
Matt Ferkey
dealer_or_external • Jul 25, 2026, 5:31 PM
@Alix M Do you know how much is reasonable to ask for disposal? I was thinking $50 if they want us to "field scrap" the unit...
Alix Mongiat
processor • Jul 27, 2026, 6:39 AM
@Chris B @Heidi H I know in the past they have denied disposal costs. Have we gotten anywhere with this? Also, how much should Matt ask for to dispose of the AC.
Matt Ferkey
dealer_or_external • Jul 27, 2026, 10:23 AM
@Alix M I am also open to them sending a call tag so we can ship it back to them on their dime.
Alix Mongiat
processor • Jul 27, 2026, 2:34 PM
@Matt F Another team member stated she usually requests $100. Does that sound okay to you? I will reach out to the vendor if so.
Chris Balderrama
processor • Jul 27, 2026, 3:42 PM
Sorry for the delay in responding. You can try, but they have been pushing back lately. @Matt F we have another dealer who sends them back after they stopped paying for disposal.
Alix Mongiat
processor • Jul 27, 2026, 7:28 PM
I have reached out to the vendor and told them we will charge a $100 disposal fee or shipping to have it sent back to them. I will let you know how they respond,
Alix Mongiat
processor • Jul 28, 2026, 9:33 AM
@Matt F @Chris B From Vendor:
The Coleman-Mach Limited Two-Year Warranty does not cover disposal fees. This AC unit is not authorized to be returned.
Should we submit and ask Forest River to cover still?
Matt Ferkey
dealer_or_external • Jul 28, 2026, 10:28 AM
@Alix M yes, someone needs to cover the disposal. It is not my responsibility.
Alix Mongiat
processor • Jul 28, 2026, 11:44 AM
I will add it to the claim when we submit for payment after the work is completed. Thanks!
Alix Mongiat
processor • Sep 14, 2026, 4:18 PM
@Dustin L Please upload the invoice for this AC unit. There is nothing in FR under VIN or WO. Thank you!
Alix Mongiat
processor • Sep 28, 2026, 4:07 PM
@Destinee M @Dustin L Following up on this. Thank you!
Alix Mongiat
processor • Oct 5, 2026, 1:24 PM
Following up on this again. Thanks.
ics ai
processor • Oct 15, 2026, 7:22 PM
@Chris B @Ashlee O @Heidi H @Stephanie K @Alix M @Tricia H iClaims REVIEW UPDATE - GRE 8220 / Forest River / RO 13778. The current packet documents the completed A/C replacement and successful post-repair operation. All five supporting photos were checked: the Coleman-Mach worksheet identifies model 37204-099 / serial 260051515, the data-tag photos match that unit, and the installation-area photos support the replacement work. The live sidebar still requests the A/C invoice, with an Oct. 5 follow-up, and there is no separate invoice in the current folder. Please upload the A/C invoice/payment support before resubmission. If disposal reimbursement is still being pursued through Forest River, document that separately because Airxcel previously denied disposal fees. No source files or claim status were changed. [ICS-AI-GRE-13778-20261015-6fa5ccab032f]
Alix Mongiat
processor • Oct 30, 2026, 10:47 AM
@Matt F This is another big part invoice that we need.
Dustin Lucas
dealer_or_external • Oct 30, 2026, 11:40 AM
@Alix M Uploaded Invoice
Alix Mongiat
processor • Oct 30, 2026, 1:07 PM
This has been submitted for payment.
Claim Files
Invoices by Customer Online (1).pdf
pdf • Sep 23, 2026, 1:00 PM • 69,554 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13840 - WHITE/Invoices by Customer Online (1).pdf
13778 - HOFFMAN.pdf
pdf • Jul 15, 2026, 3:42 PM • 71,686 bytes
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.2- Claims Returned iCS-GRE/Forest River/13778/13778 - HOFFMAN.pdf
13778 - HOFFMAN.pdf
pdf • Jul 15, 2026, 3:42 PM • 71,686 bytes
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Forest River/13778/13778 - HOFFMAN.pdf