Claim explorer / evidence thread
Claim 13778
GRE 8220 • Alix • Approved / Unpaid • forest-river
risk 0.00
deadline Approaching deadline
images 0
matched 0
review 2
Warranty deadline timeline
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AI Claim Analysis
Estimated Recovery Amount
$125.00
What this claim may still be worth based on current evidence.
Compliance Score
100/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
1
No flagged violation label yet — keep reviewing payment and document evidence
Missing Items
2
No active evidence gaps are listed.
Deadline Status
Approaching deadline
48 days open in the visible workflow.
Recommended Action
Await OEM Response
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US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
6
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Compact packet candidate
Small enough for a compact escalation packet, assuming final PDFs stay clean.
Chronology
Ready to order
Visible span: Jul 15, 2026, 4:28 PM to Jul 27, 2026, 2:54 AM.
Indexed evidence
1 docs / 0 images
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Cross-reference base
Available
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Witness verification
Human verification required
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AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Monitor
48 days open in the visible workflow; risk score 0.00.
Claim Summary
Evidence summary
No evidence summary yet.
Path
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Forest River/13778/IMG_20260723_164331.jpg
Timeline
First seen Jul 15, 2026, 4:28 PM • last seen Jul 27, 2026, 2:54 AM
Evidence flags
No active evidence gap flags
Comment Intelligence
Thread depth
14 indexed side comments on this claim.
Latest visible thread signal
Jul 28, 2026, 11:44 AM • processor • I will add it to the claim when we submit for payment after the work is completed. Thanks!
Role mix
Dealer 0 • OEM 0 • Processor 10
Decision cues
Denial signals 1 • info / missing-doc asks 5 • approval signals 5
Best move
Work missing-doc or reply asks first from the thread.
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Images
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Claim Lines
complaint
CUSTOMER STATES AC UNIT IS BLOWING WARM W 1021 FORES AIR
needs-review • confidence 0.33
cause
pics taken of ac I did amp draw of 5.9 amps on compressor wire air outside is 88 air coming out of ac is 84 with a 4 degree delta temp the ac is low coolant
partial-match • confidence 0.43
correction
needs a new ac REQUESTING 2 HOURS
needs-review • confidence 0.33
Evidence Thread
Alix Mongiat
processor • Jul 15, 2026, 4:28 PM
@Dustin L @ANNA F Please complete the form added to the folder. Thanks.
Alix Mongiat
processor • Jul 15, 2026, 4:29 PM
PA 2744642 is in draft status until we get the completed form.
Matt Ferkey
dealer_or_external • Jul 23, 2026, 5:44 PM
@Alix Mongiat worksheet uploaded
Alix Mongiat
processor • Jul 23, 2026, 7:42 PM
PA 2744642 has been submitted for approval.
Alix Mongiat
processor • Jul 24, 2026, 1:24 PM
@Matt F @Dustin L This was approved for 1.5 hour
Please follow your warranty process to supply the dealer with a replacement unit. Field scrap the old unit and follow the attached instructions for warranty. The authorization number will be INC-0153039, which will allow 1.5 hours labor. Please note that the replacement unit will be authorized only for the current direct replacement model. There will be no exceptions for upgraded models as far as authorized replacement via RVP/Airxcel.
Matt Ferkey
dealer_or_external • Jul 25, 2026, 5:31 PM
@Alix M Do you know how much is reasonable to ask for disposal? I was thinking $50 if they want us to "field scrap" the unit...
Alix Mongiat
processor • Jul 27, 2026, 6:39 AM
@Chris B @Heidi H I know in the past they have denied disposal costs. Have we gotten anywhere with this? Also, how much should Matt ask for to dispose of the AC.
Matt Ferkey
dealer_or_external • Jul 27, 2026, 10:23 AM
@Alix M I am also open to them sending a call tag so we can ship it back to them on their dime.
Alix Mongiat
processor • Jul 27, 2026, 2:34 PM
@Matt F Another team member stated she usually requests $100. Does that sound okay to you? I will reach out to the vendor if so.
Chris Balderrama
processor • Jul 27, 2026, 3:42 PM
Sorry for the delay in responding. You can try, but they have been pushing back lately. @Matt F we have another dealer who sends them back after they stopped paying for disposal.
Alix Mongiat
processor • Jul 27, 2026, 7:28 PM
I have reached out to the vendor and told them we will charge a $100 disposal fee or shipping to have it sent back to them. I will let you know how they respond,
Alix Mongiat
processor • Jul 28, 2026, 9:33 AM
@Matt F @Chris B From Vendor:
The Coleman-Mach Limited Two-Year Warranty does not cover disposal fees. This AC unit is not authorized to be returned.
Should we submit and ask Forest River to cover still?
Matt Ferkey
dealer_or_external • Jul 28, 2026, 10:28 AM
@Alix M yes, someone needs to cover the disposal. It is not my responsibility.
Alix Mongiat
processor • Jul 28, 2026, 11:44 AM
I will add it to the claim when we submit for payment after the work is completed. Thanks!
Claim Files
13778 - HOFFMAN.pdf
pdf • Jul 15, 2026, 3:42 PM • 71,686 bytes
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Forest River/13778/13778 - HOFFMAN.pdf