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Claim 13752
GRE 8220 • Alix • Info Needed • grand-design
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AI Claim Analysis
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Compliance Score
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35 days open in the visible workflow.
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Estimated pack size
8
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Chronology
Ready to order
Visible span: Jul 28, 2026, 2:54 PM to Aug 5, 2026, 3:05 AM.
Indexed evidence
3 docs / 0 images
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35 days open in the visible workflow; risk score 0.00.
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Path
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13752/13752 UPDATED 7-29.pdf
Timeline
First seen Jul 28, 2026, 2:54 PM • last seen Aug 5, 2026, 3:05 AM
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Comment Intelligence
Thread depth
19 indexed side comments on this claim.
Latest visible thread signal
Aug 25, 2026, 3:12 PM • dealer_or_external • @Chris B sent Dan a message.
Role mix
Dealer 0 • OEM 0 • Processor 11
Decision cues
Denial signals 0 • info / missing-doc asks 13 • approval signals 2
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Evidence Thread
Alix Mongiat
processor • Jul 28, 2026, 2:54 PM
@Dustin L @ANNA F @Matt F How much time are you needing me to request for Warranty Repair 1? If you need me to request anything for Jobs 8 and 9 I need the complete 3 C's.
Randall Boggs
dealer_or_external • Jul 29, 2026, 12:28 PM
@Alix M Updated Work Order. Job 8 is not a warranty concern. Flipped to PDI. Let me know if you need anything else. Thanks! - RB
Alix Mongiat
processor • Jul 29, 2026, 12:35 PM
@Randall B I see you added an updated work order, thank you! I still need requested labor times though.
Randall Boggs
dealer_or_external • Jul 29, 2026, 12:52 PM
@Alix M Updated Work Order. Job 8 is not a warranty concern. Flipped to PDI. Let me know if you need anything else. Thanks! - RB
Randall Boggs
dealer_or_external • Jul 29, 2026, 12:53 PM
@Alix M Updated Work Order. Job 8 is not a warranty concern. Flipped to PDI. Let me know if you need anything else. Thanks! - RB
ANNA FREEMAN
dealer_or_external • Jul 29, 2026, 2:34 PM
@Alix M Line 1, 1.5 hrs and line 9, 2.5 hrs.
Alix Mongiat
processor • Jul 29, 2026, 3:04 PM
PA 968844 has been submitted for approval.
Alix Mongiat
processor • Aug 4, 2026, 8:53 AM
@Dustin L @Matt F @Randall B
Warranty Repair 1: Thank you for contacting Lippert. We need to verify the Unity board. Put the RV on battery power only then remove the Slide wires from the Unity and test the following
• What is the voltage at the Unity X270D for BATT 1 & BATT 2? (two readings at the Unity board)
• What is the voltage while pressing Extend at the 30amp REV Extend PINs where the Slide is wired to?
• What is the voltage while pressing Retract at the 30amp REV Retract PINs where the Slide is wired to?
Do the Unity's BAT1 and BAT2 wires each have a 30amp in-line fuse OR wired to a 30amp fuse at the breaker/short stop?
Can you provide an image of the Unity board's Serial Number? It's located on the side edge of the Unity.
**Reference Case Number 7016134**
Alix Mongiat
processor • Aug 5, 2026, 2:33 PM
@Destinee M @Matt F This is for the duplicate line on 13897. I cannot move it from this PA to a new PA since I already entered it and they the vendor requested further information. I am not sure why it was removed from this WO and put on a new one whenI I just got this one 7/28. This needs to be handled on this PA. This hasn't been approved and they asked further questions that we need answered.
Alix Mongiat
processor • Aug 13, 2026, 2:19 PM
Following up on this.
Dustin Lucas
dealer_or_external • Aug 13, 2026, 3:48 PM
@Alix M This is a similar to the Forest River claim we recently filed about the unity boards. Lippert is asking for information out of the normal standards, the flat rate pricing guide for Grand Design regarding unity boards does not state this measurements are required. We must request Grand Design step in and get this covered please.
Alix Mongiat
processor • Aug 13, 2026, 3:51 PM
I will add notes; however, Grand Design is not as generous as Forest River.
Alix Mongiat
processor • Aug 13, 2026, 3:53 PM
I will add notes; however, Grand Design is not as generous as Forest River. They will come back and deny this since the work was done prior to having approval.
Alix Mongiat
processor • Aug 13, 2026, 5:21 PM
@Dustin L @Matt F @Heidi H @Chris B From GD: you will need to provide the requested information.
Dustin Lucas
dealer_or_external • Aug 15, 2026, 4:30 PM
The vendor asked for these measurements at the same time as the forest river situation, this unit left in the meantime before hearing anything about these requirements, either way the unit is with the customer, the customer cannot get these measurements and we cannot get them as the unit is not local, we have the bad board in the warranty cage and the good board is in the unit, all repairs are good and working, we need to push back on GD on this one as there is no way to get these measurements. Thanks
Dustin Lucas
dealer_or_external • Aug 15, 2026, 4:30 PM
@Alix M The vendor asked for these measurements at the same time as the forest river situation, this unit left in the meantime before hearing anything about these requirements, either way the unit is with the customer, the customer cannot get these measurements and we cannot get them as the unit is not local, we have the bad board in the warranty cage and the good board is in the unit, all repairs are good and working, we need to push back on GD on this one as there is no way to get these measurements. Thanks
Alix Mongiat
processor • Aug 17, 2026, 10:39 AM
@Chris B @Heidi H This is the one I emailed you on. GD will quickly deny this due to work being done prior to authorization. Let me know how to proceed without the requested information.
Chris Balderrama
processor • Aug 25, 2026, 12:08 PM
Matt Ferkey Vender is being a d^ck because we didn’t get Auth. You’re going to have to talk to someone GD on this. We don’t want to lock it out
Matt Ferkey
dealer_or_external • Aug 25, 2026, 3:12 PM
@Chris B sent Dan a message.
Claim Files
13752 UPDATED 7-29.pdf
updated-packet • Jul 29, 2026, 12:52 PM • 603,157 bytes
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/13752/13752 UPDATED 7-29.pdf
13752.pdf
main-pdf • Jul 28, 2026, 2:14 PM • 439,346 bytes
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13752/13752.pdf
13752.pdf
main-pdf • Jul 28, 2026, 2:14 PM • 439,346 bytes
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/13752/13752.pdf