Claim Detail

processor • Jul 28, 2026, 2:54 PM

@Dustin L @ANNA F @Matt F How much time are you needing me to request for Warranty Repair 1? If you need me to request anything for Jobs 8 and 9 I need the complete 3 C's.

dealer_or_external • Jul 29, 2026, 12:28 PM

@Alix M Updated Work Order. Job 8 is not a warranty concern. Flipped to PDI. Let me know if you need anything else. Thanks! - RB

processor • Jul 29, 2026, 12:35 PM

@Randall B I see you added an updated work order, thank you! I still need requested labor times though.

dealer_or_external • Jul 29, 2026, 12:52 PM

@Alix M Updated Work Order. Job 8 is not a warranty concern. Flipped to PDI. Let me know if you need anything else. Thanks! - RB

dealer_or_external • Jul 29, 2026, 12:53 PM

@Alix M Updated Work Order. Job 8 is not a warranty concern. Flipped to PDI. Let me know if you need anything else. Thanks! - RB

dealer_or_external • Jul 29, 2026, 2:34 PM

@Alix M Line 1, 1.5 hrs and line 9, 2.5 hrs.

processor • Jul 29, 2026, 3:04 PM

PA 968844 has been submitted for approval.

processor • Aug 4, 2026, 8:53 AM

@Dustin L @Matt F @Randall B Warranty Repair 1: Thank you for contacting Lippert. We need to verify the Unity board. Put the RV on battery power only then remove the Slide wires from the Unity and test the following • What is the voltage at the Unity X270D for BATT 1 & BATT 2? (two readings at the Unity board) • What is the voltage while pressing Extend at the 30amp REV Extend PINs where the Slide is wired to? • What is the voltage while pressing Retract at the 30amp REV Retract PINs where the Slide is wired to? Do the Unity's BAT1 and BAT2 wires each have a 30amp in-line fuse OR wired to a 30amp fuse at the breaker/short stop? Can you provide an image of the Unity board's Serial Number? It's located on the side edge of the Unity. **Reference Case Number 7016134**

processor • Aug 5, 2026, 2:33 PM

@Destinee M @Matt F This is for the duplicate line on 13897. I cannot move it from this PA to a new PA since I already entered it and they the vendor requested further information. I am not sure why it was removed from this WO and put on a new one whenI I just got this one 7/28. This needs to be handled on this PA. This hasn't been approved and they asked further questions that we need answered.

processor • Aug 13, 2026, 2:19 PM

Following up on this.

dealer_or_external • Aug 13, 2026, 3:48 PM

@Alix M This is a similar to the Forest River claim we recently filed about the unity boards. Lippert is asking for information out of the normal standards, the flat rate pricing guide for Grand Design regarding unity boards does not state this measurements are required. We must request Grand Design step in and get this covered please.

processor • Aug 13, 2026, 3:51 PM

I will add notes; however, Grand Design is not as generous as Forest River.

processor • Aug 13, 2026, 3:53 PM

I will add notes; however, Grand Design is not as generous as Forest River. They will come back and deny this since the work was done prior to having approval.

processor • Aug 13, 2026, 5:21 PM

@Dustin L @Matt F @Heidi H @Chris B From GD: you will need to provide the requested information.

dealer_or_external • Aug 15, 2026, 4:30 PM

The vendor asked for these measurements at the same time as the forest river situation, this unit left in the meantime before hearing anything about these requirements, either way the unit is with the customer, the customer cannot get these measurements and we cannot get them as the unit is not local, we have the bad board in the warranty cage and the good board is in the unit, all repairs are good and working, we need to push back on GD on this one as there is no way to get these measurements. Thanks

dealer_or_external • Aug 15, 2026, 4:30 PM

@Alix M The vendor asked for these measurements at the same time as the forest river situation, this unit left in the meantime before hearing anything about these requirements, either way the unit is with the customer, the customer cannot get these measurements and we cannot get them as the unit is not local, we have the bad board in the warranty cage and the good board is in the unit, all repairs are good and working, we need to push back on GD on this one as there is no way to get these measurements. Thanks

processor • Aug 17, 2026, 10:39 AM

@Chris B @Heidi H This is the one I emailed you on. GD will quickly deny this due to work being done prior to authorization. Let me know how to proceed without the requested information.

processor • Aug 25, 2026, 12:08 PM

Matt Ferkey Vender is being a d^ck because we didn’t get Auth. You’re going to have to talk to someone GD on this. We don’t want to lock it out

dealer_or_external • Aug 25, 2026, 3:12 PM

@Chris B sent Dan a message.

processor • Sep 8, 2026, 10:20 AM

Any update on this? Thank you!

dealer_or_external • Sep 8, 2026, 10:34 AM

@Matt F

processor • Sep 28, 2026, 8:51 AM

Following up on this. Thank you!

processor • Oct 13, 2026, 9:34 AM

@Chris B @Matt F How should we move forward with this one? If Dan is no longer handling Greeneway, should we forward to the new guy?

processor • Oct 16, 2026, 11:33 PM

Hi everyone — I reviewed both work-order PDFs, the full photo inventory, and the sidebar. The latest file is “13752 UPDATED 7-29.pdf,” but both that and “13752.pdf” are scans from which the work-order text cannot be read, so I can’t verify the current repair scope, part details, labor, or whether anything else is missing. The folder contains 24 photos: 20 labeled Job 9 and 4 labeled WARR01. The Jul 29 sidebar note says Job 8 is not a warranty concern and was moved to PDI; please keep it out of the warranty request. Please upload a readable current work order and confirm the Job 9/WARR01 photos correspond to the open warranty items so the packet can be checked before submission. Thanks. @Chris B @Alix M @Randall B @Matt F @Heidi H @Tricia H @Destinee M @Kimberly F

processor • Oct 26, 2026, 8:54 AM

Following up on this.