Claim explorer / evidence thread
Claim 13737
GRE 8220 • Alix • Approved / Unpaid • forest-river
risk 0.00
deadline Approaching deadline
images 0
matched 0
Warranty deadline timeline
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Completed stage
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Analyzed
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Auto-Approved
Upcoming statutory deadline
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Payment Due
Upcoming statutory deadline
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Escalation Eligible
Upcoming statutory deadline
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Resolved
Upcoming statutory deadline
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AI Claim Analysis
Estimated Recovery Amount
$3,375.00
What this claim may still be worth based on current evidence.
Compliance Score
100/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
1
No flagged violation label yet — keep reviewing payment and document evidence
Missing Items
0
No active evidence gaps are listed.
Deadline Status
Approaching deadline
113 days open in the visible workflow.
Recommended Action
Await OEM Response
This is the fastest next move from the current workflow stage.
Dossier completeness
Files 27 • RO lines 18 • human-described photos 0 • 3C yellow • reconciliation reconciled • linked side comments 13
Gaps: no human level images • no human level image description • three c not quality ready • sidebar comment coherence not supported
US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
15
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Compact packet candidate
Small enough for a compact escalation packet, assuming final PDFs stay clean.
Chronology
Ready to order
Visible span: Jul 10, 2026, 2:30 PM to Oct 31, 2026, 2:54 AM.
Indexed evidence
4 docs / 0 images
Use only the strongest evidence in the escalation packet; keep the rest as support material.
Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Escalation watch
113 days open in the visible workflow; risk score 0.00.
Claim Summary
Evidence summary
No evidence summary yet.
Path
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Forest River/13737/Invoice 14962760.pdf
Timeline
First seen Jul 10, 2026, 2:30 PM • last seen Oct 31, 2026, 2:54 AM
Evidence flags
No active evidence gap flags
Comment Intelligence
Thread depth
25 indexed side comments on this claim.
Latest visible thread signal
Oct 30, 2026, 5:15 PM • processor • Thank you. I have responded to FR.
Role mix
Dealer 0 • OEM 0 • Processor 20
Decision cues
Denial signals 0 • info / missing-doc asks 12 • approval signals 5
Best move
Work missing-doc or reply asks first from the thread.
Quick Actions
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Images
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Claim Lines
complaint
CUSTOMER STATES LEAK AT BACK OF TOILET W 1021 FORES NEAR FITTING OF TOILET
partial-match • confidence 0.49
complaint
CUSTOMER STATES LEAK AT BACK OF TOILET W 1021 FORES NEAR FITTING OF TOILET
partial-match • confidence 0.49
complaint
CUSTOMER STATES LEAK AT BACK OF TOILET W 1021 FORES NEAR FITTING OF TOILET
partial-match • confidence 0.47
cause
pics taken of parts used 1 90 degree 1/2 swivel and a toilet valve
partial-match • confidence 0.39
cause
pics taken of parts used 1 90 degree 1/2 swivel and a toilet valve
partial-match • confidence 0.39
cause
pics taken of parts used 1 90 degree 1/2 swivel and a toilet valve
partial-match • confidence 0.45
correction
cut out leaking fitting behind toilet added in a flair it fitting into water supply line and new toilet valve for toilet re attached to toilet and tested no leaks REQUEST:.5
partial-match • confidence 0.55
correction
cut out leaking fitting behind toilet added in a flair it fitting into water supply line and new toilet valve for toilet re attached to toilet and tested no leaks REQUEST:.5
partial-match • confidence 0.55
correction
cut out leaking fitting behind toilet added in a flair it fitting into water supply line and new toilet valve for toilet re attached to toilet and tested no leaks REQUEST:.5
partial-match • confidence 0.51
complaint
CUSTOMER STATES KITCHEN SINK STEADILY W 1021 FORES DRIPS WONT SHUT OFF
partial-match • confidence 0.41
complaint
CUSTOMER STATES KITCHEN SINK STEADILY W 1021 FORES DRIPS WONT SHUT OFF
partial-match • confidence 0.41
complaint
CUSTOMER STATES KITCHEN SINK STEADILY W 1021 FORES DRIPS WONT SHUT OFF
partial-match • confidence 0.57
cause
pics taken when water is turned of and the faucet is off will not stop steady dripping will need a new complete faucet due to leaking past the seals internally
partial-match • confidence 0.49
cause
pics taken when water is turned of and the faucet is off will not stop steady dripping will need a new complete faucet due to leaking past the seals internally
partial-match • confidence 0.49
cause
pics taken when water is turned of and the faucet is off will not stop steady dripping will need a new complete faucet due to leaking past the seals internally
partial-match • confidence 0.43
correction
Will need a new complete faucet assembly REQUEST:.6
partial-match • confidence 0.42
correction
Will need a new complete faucet assembly REQUEST:.6
partial-match • confidence 0.42
correction
Will need a new complete faucet assembly REQUEST:.6
partial-match • confidence 0.57
complaint
CUSTOMER STATES REAR DOOR IS HARD TO W 1021 FORES OPEN AND CLOSE WOULD LIKE LOOKED AT
partial-match • confidence 0.49
complaint
CUSTOMER STATES REAR DOOR IS HARD TO W 1021 FORES OPEN AND CLOSE WOULD LIKE LOOKED AT
partial-match • confidence 0.49
complaint
CUSTOMER STATES REAR DOOR IS HARD TO W 1021 FORES OPEN AND CLOSE WOULD LIKE LOOKED AT
partial-match • confidence 0.38
cause
pics taken adjustments screen door latch
partial-match • confidence 0.49
cause
pics taken adjustments screen door latch
partial-match • confidence 0.49
cause
pics taken adjustments screen door latch
partial-match • confidence 0.38
correction
adjustments made to screen door latch the screen is now staying attached to main entry door with out snagging on striker plate REQUEST: .65 Continued on page 2 PAGE 2 Work Order : 13737
partial-match • confidence 0.55
correction
adjustments made to screen door latch the screen is now staying attached to main entry door with out snagging on striker plate REQUEST: .65 Continued on page 2 PAGE 2 Work Order : 13737
partial-match • confidence 0.55
correction
adjustments made to screen door latch the screen is now staying attached to main entry door with out snagging on striker plate REQUEST: .65 Continued on page 2 PAGE 2 Work Order : 13737
partial-match • confidence 0.48
Evidence Thread
Alix Mongiat
processor • Jul 10, 2026, 2:30 PM
@Dustin L @Michelle A Please provide correct VIN. This VIN does not bring up any unit.
ANNA FREEMAN
dealer_or_external • Jul 15, 2026, 2:26 PM
@Alix M UPLOADED UPDATED RO WITH CORRECT VIN. MOVED TO CORRECTED.
Alix Mongiat
processor • Jul 15, 2026, 2:50 PM
@Dustin L @ANNA F
Job 3 - flat rate to adjust latch is only 0.2, work order does not justify the 0.65 hour requested, can you provide more detail as to why it took 0.65 hour?
Alix Mongiat
processor • Jul 15, 2026, 2:50 PM
PA 2744384 is in draft status.
Alix Mongiat
processor • Jul 24, 2026, 8:53 AM
@Matt F Following up on this. Thanks!
ANNA FREEMAN
dealer_or_external • Jul 30, 2026, 2:32 PM
@Alix M Part of the time was for diag. Please just submit the flat rate.
Alix Mongiat
processor • Jul 30, 2026, 2:44 PM
PA 2744384 has been submitted for approval.
Alix Mongiat
processor • Jul 30, 2026, 4:32 PM
@Matt F @Randall B @Dustin L
Job 1: approved for 0.5 hour
Job 2: approved for 0.5 hour
Job 3: approved for 0.4 hour
Alix Mongiat
processor • Aug 19, 2026, 10:29 AM
added invoice for faucet
Alix Mongiat
processor • Sep 14, 2026, 3:00 PM
@Dustin L I don't see any parts listed for Job 1 - I can request $3.50 for shop supplies, just want to make sure these were more than that.
Alix Mongiat
processor • Sep 28, 2026, 4:07 PM
@Destinee M @Dustin L Following up on this.
Alix Mongiat
processor • Oct 5, 2026, 1:23 PM
Following up on this.
ics ai
processor • Oct 15, 2026, 7:35 PM
@Chris B @Ashlee O @Heidi H @Stephanie K @Alix M @Tricia H iClaims REVIEW UPDATE - GRE 8220 / Forest River / RO 13737. This is the corrected RO carrying the Forest River VIN. The full packet and all 22 supporting images were reviewed. Job 1 toilet-repair parts are visually documented, including the Flair-It fitting/valve evidence, so photo proof is present. The faucet invoice for Job 2 is also already in the folder. The prior live claim discussion remains unresolved on Job 1: no parts value is listed, and Alix was waiting to confirm whether those parts exceed the $3.50 shop-supplies amount. Please provide/itemize the actual Job 1 toilet-repair parts cost so the claim can be finalized correctly. No source files or claim status were changed. [ICS-AI-GRE-13737-20261015-bafdbfb1a388]
ics ai
processor • Oct 15, 2026, 7:36 PM
@Chris B @Ashlee O @Heidi H @Stephanie K @Alix M @Tricia H iClaims REVIEW UPDATE - GRE 8220 / Forest River / RO 13737. This is the corrected RO carrying the Forest River VIN. The full packet and all 22 supporting images were reviewed. Job 1 toilet-repair parts are visually documented, including the Flair-It fitting/valve evidence, so photo proof is present. The faucet invoice for Job 2 is also already in the folder. The prior live claim discussion remains unresolved on Job 1: no parts value is listed, and Alix was waiting to confirm whether those parts exceed the $3.50 shop-supplies amount. Please provide/itemize the actual Job 1 toilet-repair parts cost so the claim can be finalized correctly. No source files or claim status were changed. [ICS-AI-GRE-13737-20261015-bafdbfb1a388]
iClaims AI
processor • Oct 15, 2026, 10:20 PM
Update - Correction @Chris B @Ashlee O @Heidi H@Stephanie K @Alix M @Tricia H - GRE 8220 / Forest River / RO 13737. This supplements the earlier iClaims review; the original remains unchanged. Re-audit confirms Job 1 parts cost is still unresolved. I also missed a Job 3 labor discrepancy: live sidebar approval is 0.4 hour, while the current RO bills 0.50 hour. Please provide/itemize the actual Job 1 toilet-repair parts cost and reconcile Job 3 to the approved 0.4 hour, or document revised approval, before finalization. No source files or claim status were changed. [ICS-AI-GRE-13737-CORR-20261016T021926Z-dd87c59881f9]
iClaims AI
processor • Oct 15, 2026, 11:13 PM
UPDATE - CORRECTION @Chris B @Ashlee O @Heidi H @Stephanie K @Alix M @Tricia H - GRE 8220 / Forest River / RO 13737. This supersedes only the formatting of the immediately prior correction notice; all prior comments remain unchanged. Re-audit confirms Job 1 toilet-repair parts cost is still unresolved. It also confirms the missed Job 3 labor discrepancy: live sidebar approval is 0.4 hour, while the current RO bills 0.50 hour. Please provide/itemize the actual Job 1 toilet-repair parts cost and reconcile Job 3 to the approved 0.4 hour, or document revised approval, before finalization. No source files or claim status were changed. [ICS-AI-GRE-13737-CORR-UPPER-20261016T031311Z-bafdbfb1a388]
iClaims AI
processor • Oct 16, 2026, 2:31 PM
@Matt F
iClaims AI
processor • Oct 16, 2026, 2:58 PM
@Matt F
Alix Mongiat
processor • Oct 30, 2026, 10:46 AM
@Dustin L @Destinee M @Matt F Following up on this- I need to know what I should be requesting for parts for Job 1 as you stated you replaced some items, but nothing is listed on the final RO.
Dustin Lucas
dealer_or_external • Oct 30, 2026, 11:13 AM
@Alix Added parts and uploaded updated ro
Dustin Lucas
dealer_or_external • Oct 30, 2026, 11:14 AM
@Alix M Added parts uploaded updated ro
Alix Mongiat
processor • Oct 30, 2026, 11:46 AM
Requested more time for Job 2 due to needing to add the brass diverter as well.
Alix Mongiat
processor • Oct 30, 2026, 12:54 PM
@Dustin L Regarding the brass diverter that was replaced with Job 2 - Did the dealer reach out to the parts department and advise the part was missing or was it how dealer placed the parts order ?
Dustin Lucas
dealer_or_external • Oct 30, 2026, 3:51 PM
Technician went out to install parts and found the diverter was leaking as well and part was needed to complete job
Alix Mongiat
processor • Oct 30, 2026, 5:15 PM
Thank you. I have responded to FR.
Claim Files
13737.pdf
main-pdf • Jul 15, 2026, 2:25 PM • 74,136 bytes
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.2- Claims Returned iCS-GRE/Forest River/13737/13737.pdf
FISCHBACH - 13737.pdf
pdf • Jul 10, 2026, 12:33 PM • 73,673 bytes
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.2- Claims Returned iCS-GRE/Forest River/13737/FISCHBACH - 13737.pdf
FISCHBACH - 13737.pdf
pdf • Jul 10, 2026, 12:33 PM • 73,673 bytes
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Forest River/13737/FISCHBACH - 13737.pdf
FISCHBACH - 13737.pdf
pdf • Jul 10, 2026, 12:33 PM • 73,673 bytes
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Forest River/13737/FISCHBACH - 13737.pdf