Claim explorer / evidence thread
Claim 13720
GRE 8220 • Alix • OEM Review • grand-design
risk 0.00
deadline Approaching deadline
images 0
matched 2
review 2
Warranty deadline timeline
Track where the claim sits in the recovery workflow, how many days have elapsed, and whether the auto-approval window or payment deadline is already in play.
Uploaded
Completed stage
123d elapsed • 0d remaining
Analyzed
Completed stage
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Awaiting OEM
Completed stage
123d elapsed • 0d remaining
Auto-Approved
Completed stage
123d elapsed • 0d remaining
Payment Due
Approaching deadline
123d elapsed • 0d remaining
Escalation Eligible
Upcoming statutory deadline
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Resolved
Upcoming statutory deadline
123d elapsed • 0d remaining
AI Claim Analysis
Estimated Recovery Amount
$1,750.00
What this claim may still be worth based on current evidence.
Compliance Score
100/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
1
OEM Response Deadline Exceeded
Missing Items
2
No active evidence gaps are listed.
Deadline Status
Approaching deadline
123 days open in the visible workflow.
Recommended Action
Review Short-Pay
This is the fastest next move from the current workflow stage.
Dossier completeness
Files 24 • RO lines 9 • human-described photos 0 • 3C yellow • reconciliation reconciled • linked side comments 3
Gaps: no human level images • no human level image description • three c not quality ready • sidebar comment coherence not supported
US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
7
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Compact packet candidate
Small enough for a compact escalation packet, assuming final PDFs stay clean.
Chronology
Ready to order
Visible span: Jul 1, 2026, 12:57 PM to Oct 28, 2026, 2:54 AM.
Indexed evidence
2 docs / 0 images
Use only the strongest evidence in the escalation packet; keep the rest as support material.
Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Escalation watch
123 days open in the visible workflow; risk score 0.00.
Claim Summary
Evidence summary
No evidence summary yet.
Path
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.2- Claims Returned iCS-GRE/Grand Design/13720 - late*/WO_13720_JOB_3_2026.06.30_13.49.56.jpeg
Timeline
First seen Jul 1, 2026, 12:57 PM • last seen Oct 28, 2026, 2:54 AM
Evidence flags
No active evidence gap flags
Comment Intelligence
Thread depth
5 indexed side comments on this claim.
Latest visible thread signal
Oct 27, 2026, 3:13 PM • processor • @Dustin L @Destinee M @Matt F I need the customer signed work order from this. Work was completed July 21st according to IDS.
Role mix
Dealer 0 • OEM 0 • Processor 5
Decision cues
Denial signals 0 • info / missing-doc asks 11 • approval signals 6
Best move
Work missing-doc or reply asks first from the thread.
Quick Actions
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See the quick-rule cards first, then open the legal basis only if needed.
Images
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Claim Lines
complaint
CUSTOMER STATES ON DEMAND WATER HEATER W 1020 GRAND DOES NOT WORK, MOTOR DOESNT RUN DOESNT GIVE HOT WATER
partial-match • confidence 0.65
complaint
CUSTOMER STATES ON DEMAND WATER HEATER W 1020 GRAND DOES NOT WORK, MOTOR DOESNT RUN DOESNT GIVE HOT WATER
partial-match • confidence 0.65
cause
pics taken checked voltage going into water heater 13.58 we are getting e5 code at t stat for water heater Checked red and black wires getting 23.25 voltage no feedback will need a flute motor assembly with control board
matched • confidence 0.80
cause
pics taken checked voltage going into water heater 13.58 we are getting e5 code at t stat for water heater Checked red and black wires getting 23.25 voltage no feedback will need a flute motor assembly with control board
matched • confidence 0.80
correction
need flute motor assembly and a control board REQUEST:1.5
needs-review • confidence 0.33
correction
need flute motor assembly and a control board REQUEST:1.5
needs-review • confidence 0.33
complaint
CUSTOMER STATES LIGHT FIXTURE IS BURNT W 1020 GRAND OUT DUE TO WATER GETTING IN, PREVIOUS DEALERSHIP FIXED LEAK BUT NOT LIGHT
partial-match • confidence 0.59
complaint
CUSTOMER STATES LIGHT FIXTURE IS BURNT W 1020 GRAND OUT DUE TO WATER GETTING IN, PREVIOUS DEALERSHIP FIXED LEAK BUT NOT LIGHT
partial-match • confidence 0.59
cause
the leak has been repaired from previous dealer will need a new bathroom light pics taken
partial-match • confidence 0.50
cause
the leak has been repaired from previous dealer will need a new bathroom light pics taken
partial-match • confidence 0.50
correction
need new ceiling bathroom light REQUEST: .5
partial-match • confidence 0.44
correction
need new ceiling bathroom light REQUEST: .5
partial-match • confidence 0.44
complaint
CUSTOMER STATES GLUE IS LOOSE THAT HOLDS W 1020 GRAND SHOWER SURROUND DOWN AND NOW SURROUND IS WOBBLY
partial-match • confidence 0.49
complaint
CUSTOMER STATES GLUE IS LOOSE THAT HOLDS W 1020 GRAND SHOWER SURROUND DOWN AND NOW SURROUND IS WOBBLY
partial-match • confidence 0.49
cause
bottom of shower wall where it meets shower pan was wavy pics taken used 9 tub rivets
partial-match • confidence 0.49
cause
bottom of shower wall where it meets shower pan was wavy pics taken used 9 tub rivets
partial-match • confidence 0.49
correction
drill 9 holes in lower shower wall and Continued on page 2 PAGE 2 Work Order : 13720
partial-match • confidence 0.48
correction
drill 9 holes in lower shower wall and Continued on page 2 PAGE 2 Work Order : 13720
partial-match • confidence 0.48
Evidence Thread
Alix Mongiat
processor • Jul 1, 2026, 12:57 PM
PA 961403 has been submitted for approval.
Alix Mongiat
processor • Jul 8, 2026, 9:09 AM
@Michelle A @Dustin L
Job 1: approved for 1.5 hours Case 6928926
VIN 573TR3927S9929893
Thank you for sharing the details of the customer’s situation. We appreciate your efforts in providing this information.
As a resolution to this case, we are approving up to 1.5 for labor.
This serves as prior authorization for the removal and replacement of the FLUE FAN ASSEMBLY-2021124394 : C-FWH09A-003.
Job 2: approved for 0.2 hour (flat rate)
Job 3: approved for 0.5 hour
Alix Mongiat
processor • Aug 31, 2026, 8:44 AM
Added invoice from GD
iClaims AI
processor • Oct 26, 2026, 4:01 PM
---TIME SENSITIVE---
GRE 8220 | RO 13720 | PA 961403 / supplier case 6928926. Reviewed both PDFs, all 23 photos individually and all three sidebar threads.
Needed: the final dated repair RO with completed heater/light correction, installed part quantities, actual labor and successful operational tests. The current $210 RO has zero parts quantities and still says the heater fan/controller and light are needed. The shower correction already records nine rivets installed, supported by repair photos; do not treat that work as wholly undocumented.
Reconcile line-by-line with Alix's July 8 approval: job 1 up to 1.5 hours for the flue-fan replacement; job 2 light 0.2 hour; job 3 shower 0.5 hour. The RO records 0.5 hour on each. The light is 0.3 hour/$42 above approval; the heater's recorded time differs from its allowance. Verify actual performed/billable time and any additional authorization rather than automatically changing hours.
The parts invoice is already here: GD invoice 1602398 totals $444.09 ($372.24 parts + $71.85 shipping/packaging), covering the light, flue fan and heater controller. Confirm whether the controller was installed and separately authorized, since the quoted supplier approval specifically names the flue fan. Reconcile actual used parts/freight into the final warranty bill; the invoice's $0 balance is not proof of claim payment.
Photos show the E5 fault, heater identification, stained light and shower repair. The RO says the earlier leak was repaired by another dealer; focus on the remaining light replacement and final testing. Confirm completion date, current claim/payment status and any late-filing acceptance needed, then name the submission owner/date and retain the accepted reference. Keep this separate from RO 13657 on the same VIN.
@Matt F @Alix M @Heidi H @Chris B @Dustin L @Destinee M @Randall B
Alix Mongiat
processor • Oct 27, 2026, 3:13 PM
@Dustin L @Destinee M @Matt F I need the customer signed work order from this. Work was completed July 21st according to IDS.
Claim Files
SCHMIDT - 13720.pdf
pdf • Jul 1, 2026, 12:16 PM • 74,248 bytes
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.2- Claims Returned iCS-GRE/Grand Design/13720 - late/SCHMIDT - 13720.pdf
SCHMIDT - 13720.pdf
pdf • Jul 1, 2026, 12:16 PM • 74,248 bytes
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/13720/SCHMIDT - 13720.pdf