Claim explorer / evidence thread
Claim 13697
GRE 8220 • Alix • Paid • forest-river
risk 0.00
deadline Overdue / escalation ready
images 0
matched 0
review 9
Warranty deadline timeline
Track where the claim sits in the recovery workflow, how many days have elapsed, and whether the auto-approval window or payment deadline is already in play.
Uploaded
Completed stage
63d elapsed • 0d remaining
Analyzed
Completed stage
63d elapsed • 0d remaining
Awaiting OEM
Completed stage
63d elapsed • 0d remaining
Auto-Approved
Completed stage
63d elapsed • 0d remaining
Payment Due
Completed stage
63d elapsed • 0d remaining
Escalation Eligible
Completed stage
63d elapsed • 0d remaining
Resolved
Overdue / escalation ready
63d elapsed • 0d remaining • Overdue
AI Claim Analysis
Estimated Recovery Amount
$750.00
What this claim may still be worth based on current evidence.
Compliance Score
100/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
2
OEM Response Deadline Exceeded • Payment Deadline Exceeded
Missing Items
9
No active evidence gaps are listed.
Deadline Status
Overdue / escalation ready
63 days open in the visible workflow.
Recommended Action
Escalate to State
This is the fastest next move from the current workflow stage.
US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
9
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Compact packet candidate
Small enough for a compact escalation packet, assuming final PDFs stay clean.
Chronology
Ready to order
Visible span: Jun 30, 2026, 1:14 PM to Aug 28, 2026, 2:57 AM.
Indexed evidence
2 docs / 0 images
Use only the strongest evidence in the escalation packet; keep the rest as support material.
Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Escalation watch
63 days open in the visible workflow; risk score 0.00.
Claim Summary
Evidence summary
No evidence summary yet.
Path
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13697/Claim Sheet.pdf
Timeline
First seen Jun 30, 2026, 1:14 PM • last seen Aug 28, 2026, 2:57 AM
Evidence flags
No active evidence gap flags
Comment Intelligence
Thread depth
20 indexed side comments on this claim.
Latest visible thread signal
Aug 27, 2026, 1:54 PM • processor • This paid on check 3216368 for $607.06
Role mix
Dealer 0 • OEM 0 • Processor 16
Decision cues
Denial signals 0 • info / missing-doc asks 14 • approval signals 5
Best move
Work missing-doc or reply asks first from the thread.
Quick Actions
Back to search results
Run the same search again.
Open focused evidence thread
Jump straight into Dropbox side comments, notes, and support documents.
Open claim explorer
Return to the main recovery queue view.
Open evidence room
See the quick-rule cards first, then open the legal basis only if needed.
Images
No browser-previewable images were available for this claim yet.
Claim Lines
complaint
Customer states BAL auto level tongue W 1021 FORES jack wont power up.
partial-match • confidence 0.44
cause
Touch pad for leveling system is faulty.
needs-review • confidence 0.30
correction
Install new touch pad. Found a wire that had worn thru on harness that plugs into touch pad. Repaired Wire. Tested good.
partial-match • confidence 0.39
complaint
Customer states trailer is not level I PD GOODW after auto leveling.
needs-review • confidence 0.32
cause
Unit not level when using auto level feature.
needs-review • confidence 0.32
correction
Had to recalibrate unit. Tested several times. Also installed new touch pad. Tested good. Found a wire that had worn thru on harness that plugs into touch pad. Repaired wire.
partial-match • confidence 0.53
complaint
Referigerator has E0 code W 1021 FORES
needs-review • confidence 0.33
cause
Check refer for operation. It's throwing a code error.
needs-review • confidence 0.33
correction
No code came up when it was turned on. Couldn't duplicate error.
needs-review • confidence 0.33
complaint
Bedroom lights flash once as soon as the W 1021 FORES gas water heater is turned on.
needs-review • confidence 0.19
cause
Test bedroom lights for operation. Customer say they flicker when they turn on wh on gas.
needs-review • confidence 0.06
correction
Tested several times and couldn't duplicate issue.
needs-review • confidence 0.00
complaint
Customer states Rear Upper Right W 1021 FORES Continued on page 2 PAGE 2 Work Order : 13697 ****************************************************************************** Job # Description JOB INFORMATION Type Bill To ****************************************************************************** clearance light doesnt light up, but it has intermittently flickered.
partial-match • confidence 0.54
cause
Upper right rear clearance light burnt out. Need to order.
partial-match • confidence 0.48
correction
Removed old clearance light, jumpped 7 pin connector hot to clearance and checked for voltage. Had voltage, light is bad. Installed new clearance light. Tested good .
partial-match • confidence 0.58
Evidence Thread
Alix Mongiat
processor • Jun 30, 2026, 1:14 PM
@Michelle A @Matt F
Pictures are required for this repair. Please provide the following pictures:
1. The complete item (all sides, part removed)
2. The defect, if possible
3. Identifying marks, tags, labels, stamps - or location - or model/serial numbers
Please use JPEG or PDF formats only when attaching pictures to your claim.
Alix Mongiat
processor • Jun 30, 2026, 1:14 PM
I am submitting without for now. But please get the required photos.
Alix Mongiat
processor • Jun 30, 2026, 1:14 PM
PA 2727569 has been submitted for approval.
Alix Mongiat
processor • Jun 30, 2026, 3:10 PM
@Michelle A @Matt F From FR:
is the unit plugged in to shore power? has tech tried to remove the four screws on the monitor to ensure all wires are connected under the monitor?
Matt Ferkey
dealer_or_external • Jun 30, 2026, 6:44 PM
@Alix M Plugged in to shore power or not, and it has a good battery that is fully charged. The display is plugged in - just completely dead.
Alix Mongiat
processor • Jun 30, 2026, 8:51 PM
Added notes. Thanks.
Alix Mongiat
processor • Jul 1, 2026, 9:51 AM
@Michelle A @Matt F
BAL does not authorize full tongue jack replacements as all subcomponents are replaceable.
We will authorize the replacement on the touch screen. Thank you, have a wonderful day!
TOUCH SCREEN 20300086
AUTHO: #72214
LABOR TIME: 0.25 HOURS
NO PART RETURN REQUIRED. PHOTO REQUIRED FOR VCB
Alix Mongiat
processor • Jul 1, 2026, 12:59 PM
@Michelle A Moving this to approved - please read comment above.
Alix Mongiat
processor • Jul 1, 2026, 1:44 PM
@Michelle A @Matt F Clarification: This was approved for 0.5 hour (FR is covering 0.25 and vendor is covering 0.25)
Matt Ferkey
dealer_or_external • Aug 17, 2026, 11:36 AM
@Alix M Completed. I added a final copy because during the final repairs, some minimal additional work surfaced. *please provide me some feedback on this WO and claim - it is my first one start to finish and I want to make sure the diag is coming across in a way that makes sense to you and the additional time for the additional repairs makes sense. If all is well, we will strive for this format moving forward.
Heidi Huntley
processor • Aug 17, 2026, 12:20 PM
@Matt F I reviewed the updated final copy, the time punch division between diag and repair looks great, I think this is the way to go forward.
Chris Balderrama
processor • Aug 17, 2026, 12:47 PM
Looks great. This is exactly the way to go.
Alix Mongiat
processor • Aug 17, 2026, 2:34 PM
@Matt F I have submitted Jobs 2 and 5 for approval, the others are NPF. We will need a photo of the clearance light removed from the unit, front and back before we can submit for payment.
Matt Ferkey
dealer_or_external • Aug 17, 2026, 3:45 PM
@Alix Mongiat added photos.
Alix Mongiat
processor • Aug 17, 2026, 5:47 PM
@Matt F
From FR:
Job 5-
the light is shining in the picture provided, is this after the replacement of the light already? If not, we will need to see a clear picture of the full light with the lens installed to it, the defect, and then the back side of the defective light
Matt Ferkey
dealer_or_external • Aug 17, 2026, 6:06 PM
@Alix M If the light is shining, it is after replacement. It was confirmed bad, then replaced. This seems pretty petty. If they don't like our pictures for a $1.74 part replacement, they can pay return shipping so they can test it themselves.
Alix Mongiat
processor • Aug 19, 2026, 4:21 PM
Added invoice for touch screen. Waiting on approval of light from FR.
Alix Mongiat
processor • Aug 20, 2026, 9:04 AM
Job 1: approved for 0.5 hour
Job 2: approved for 0.75 hour
Job 5: approved for 0.4 hour
Alix Mongiat
processor • Aug 20, 2026, 9:07 AM
This has been submitted for payment.
Alix Mongiat
processor • Aug 27, 2026, 1:54 PM
This paid on check 3216368 for $607.06
Claim Files
13697.pdf
main-pdf • Jun 30, 2026, 12:55 PM • 70,492 bytes
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Flagstaff/13697/13697.pdf
13697.pdf
main-pdf • Jun 30, 2026, 12:55 PM • 70,492 bytes
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Flagstaff/13697/13697.pdf