Claim 13671

Claim explorer / evidence thread

Claim 13671

GRE 8220 • Alix • Paid • forest-river

Next Recommended Action

Escalate to State

Payment deadline violated

Reason

OEM Response Deadline Exceeded

Deadline

Payment deadline violated

Estimated recovery

$375.00

Generate OEM Demand Letter

risk 0.00 deadline Overdue / escalation ready images 0 matched 0 review 3

Warranty deadline timeline

Track where the claim sits in the recovery workflow, how many days have elapsed, and whether the auto-approval window or payment deadline is already in play.

Uploaded

Completed stage

75d elapsed • 0d remaining

Analyzed

Completed stage

75d elapsed • 0d remaining

Awaiting OEM

Completed stage

75d elapsed • 0d remaining

Auto-Approved

Completed stage

75d elapsed • 0d remaining

Payment Due

Completed stage

75d elapsed • 0d remaining

Escalation Eligible

Completed stage

75d elapsed • 0d remaining

Resolved

Overdue / escalation ready

75d elapsed • 0d remaining • Overdue

AI Claim Analysis

Estimated Recovery Amount

$375.00

What this claim may still be worth based on current evidence.

Compliance Score

100/100

Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.

Violations Detected

OEM Response Deadline Exceeded • Payment Deadline Exceeded

Missing Items

No active evidence gaps are listed.

Deadline Status

Overdue / escalation ready

75 days open in the visible workflow.

Recommended Action

Escalate to State

This is the fastest next move from the current workflow stage.

US dispute readiness

Evidence packet check

Compact packet candidate

Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.

Estimated pack size

Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.

Evidence packet lane

Compact packet candidate

Small enough for a compact escalation packet, assuming final PDFs stay clean.

Chronology

Ready to order

Visible span: Jun 19, 2026, 2:56 AM to Aug 5, 2026, 3:05 AM.

Indexed evidence

6 docs / 24 images

Use only the strongest evidence in the escalation packet; keep the rest as support material.

Cross-reference base

Available

Line items, comments, or gap flags can be tied back to supporting material.

Witness verification

Human verification required

Any statement or affidavit output must be checked by the witness before use.

AI / citation gate

Manual check required

Escalation material must keep facts, inferences, citations, and source documents separated.

Expert evidence pressure

Not signalled

No expert-evidence trigger is visible from the current image rollup.

Escalation posture

Escalation watch

75 days open in the visible workflow; risk score 0.00.

Claim Summary

Evidence summary

No evidence summary yet.

Path

/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13671/Claim Sheet.pdf

Timeline

First seen Jun 19, 2026, 2:56 AM • last seen Aug 5, 2026, 3:05 AM

Evidence flags

No active evidence gap flags

Comment Intelligence

Thread depth

16 indexed side comments on this claim.

Latest visible thread signal

Aug 4, 2026, 9:14 AM • processor • Water fill Part was reduced to FR part cost.

Role mix

Dealer 0 • OEM 0 • Processor 11

Decision cues

Denial signals 0 • info / missing-doc asks 9 • approval signals 2

Best move

Work missing-doc or reply asks first from the thread.

Quick Actions

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Open focused evidence thread

Jump straight into Dropbox side comments, notes, and support documents.

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Images

WO_13671_JOB_1_2026.06.18_15.20.37_2.jpg

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WO_13671_JOB_2_2026.06.18_15.20.00_1.jpg

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WO_13671_JOB_2_2026.06.18_15.20.00_3.jpg

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WO_13671_JOB_1_2026.06.18_15.20.37_1.jpg

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WO_13671_JOB_2_2026.06.18_15.20.00_6.jpg

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WO_13671_JOB_2_2026.06.18_15.20.00_2.jpg

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Claim Lines

complaint

There is a crack in the fresh water fill tube, about 2 inches down. Check water system on city and fill tank from city to look for leaks

needs-review • confidence 0.33

cause

Fresh tank fill tube is broke. There is only one way to fill the fresh tank and it is the fill tube, there is no other way. I did check for leaks on city water and found nothing at this time.

needs-review • confidence 0.33

correction

Will need a new fresh tank tube Model# Dlr Sub Hrs 3.00 Sub

needs-review • confidence 0.23

complaint

Customer states, check the inverter, it may have gotten wet due to the broken water fill tube. An alarm was going off for about 24 hours. Once tech figured out it was probably the inverter, tech tried turning off the inverter from the panel, but the panel looked like it was not working either. Tech finally disconnected the batteries and alarm shut off. Tech reconnected the batteries and everything seemed good, except the inverter control panel still seems to be reading jibberish.

partial-match • confidence 0.58

cause

Water got sprayed on inverter from fresh tank hose

partial-match • confidence 0.43

correction

Need a new inverter Model# WF-5318 Dlr Sub Hrs 2.00 Sub

partial-match • confidence 0.48

Evidence Thread

Ashlee Olsen

processor • Jun 18, 2026, 4:59 PM

submitted PA#2715487

Ashlee Olsen

processor • Jun 19, 2026, 2:29 PM

@Michelle A FR feedback WO 13671: 06/19/2026mpegan@forestriverinc.comHello, is the tech sure that there was water infiltration to the inverter? Has the remote been changed out with a known test good remote to see if that was the only issue? There is also a data cable that runs between the inverter and remote, this could be the issue as well. If the inverter seems to be running well and as designed, but the issue is the remote reading jibberish, I would think the issue is with the remote itself or the data cable. Can you please have these tested to ensure we are replacing the correct part? Thank you.

Michelle Antinoja

dealer_or_external • Jun 23, 2026, 10:45 AM

@Alix M @Matt F I spoke with the tech as well as Matt. There is no remote for this, or if there is we do not have one. I am unsure what they are are talking about. My tech did say that there was water in the component.

Alix Mongiat

processor • Jun 23, 2026, 10:59 AM

Added notes. Thank you!

Alix Mongiat

processor • Jun 23, 2026, 12:52 PM

@Michelle A From FR: my apologies for the terminology however the control panel you are referring to with the readings of the inverter with the power and select buttons is the remote for the inverter, it controls the inverter without having to get directly to the inverter. If the inverter is working as designed then the issue is likely with the data cable or the remote/control panel and there is no reason to replace the inverter itself. Please have the tech check these two components as requested per my previous feedback and advise if this helps the issue.

Matt Ferkey

dealer_or_external • Jun 23, 2026, 1:21 PM

@Alix M to clarify, the inverter does have a remote. WE do not have a known working remote to test with. There was water coming out of the inverter case. I would like to replace the inverter and the remote to ensure no future issues from corrosion.

Alix Mongiat

processor • Jun 23, 2026, 1:27 PM

Added notes. Thank you!

Alix Mongiat

processor • Jun 23, 2026, 3:41 PM

@Matt F @Michelle A Job 1: approved for 1 hour Hello, the labor time submitted to Forest River has been reviewed and reduced based on the photos and description provided as well as the most applicable flat rate code. Thank you Job 2: approved for 0.5 hour Hello, as a goodwill to the dealership we will authorize for the replacement of the inverter. Please note that this will NOT need returned, just properly disposed of. Thank you.

Matt Ferkey

dealer_or_external • Jun 23, 2026, 3:42 PM

@Alix M I appreciate the approval for the inverter, however, I would request that this warrantable repair be recorded as such.

Michelle Antinoja

dealer_or_external • Jul 18, 2026, 11:49 AM

@Alix M DATE IN:6/17/2026 DATE COMPLETE:7/16/2026 PARTS: WARR01 - 014717366014 - WATER FILL HOSE 1 1/4" SOLD PER FT - QTY:3 - PRICE:22.43 WARR02 - 816227013729 - 1800WATT PURE SINE WAVE INVERTER WITH BUILT IN TRANSFER RELAY - QTY:1 - PRICE:771.26 FOUND FR INVOICE, @ANNA F PLEASE UPLOAD THE OTHER INVOICE

Alix Mongiat

processor • Jul 24, 2026, 8:56 AM

Following up on the invoice we are missing. Thanks! @Matt F

ANNA FREEMAN

dealer_or_external • Jul 27, 2026, 10:21 AM

@Alix M @Matt F invoice uploaded

Alix Mongiat

processor • Jul 27, 2026, 2:27 PM

This has been submitted for payment.

Alix Mongiat

processor • Aug 4, 2026, 9:13 AM

This paid on check 3204121 for $1,027.16

Alix Mongiat

processor • Aug 4, 2026, 9:13 AM

Part was reduced to FR part cost.

Alix Mongiat

processor • Aug 4, 2026, 9:14 AM

Water fill Part was reduced to FR part cost.