Claim explorer / evidence thread
Claim 13563
GRE 8220 • Alix • Approved / Unpaid • crossroads
risk 0.00
deadline Approaching deadline
images 0
matched 0
review 6
Warranty deadline timeline
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Auto-Approved
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Upcoming statutory deadline
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Escalation Eligible
Upcoming statutory deadline
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Resolved
Upcoming statutory deadline
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AI Claim Analysis
Estimated Recovery Amount
$375.00
What this claim may still be worth based on current evidence.
Compliance Score
100/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
1
No flagged violation label yet — keep reviewing payment and document evidence
Missing Items
6
No active evidence gaps are listed.
Deadline Status
Approaching deadline
64 days open in the visible workflow.
Recommended Action
Await OEM Response
This is the fastest next move from the current workflow stage.
US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
10
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Compact packet candidate
Small enough for a compact escalation packet, assuming final PDFs stay clean.
Chronology
Ready to order
Visible span: Jun 29, 2026, 9:00 AM to Aug 26, 2026, 3:08 AM.
Indexed evidence
2 docs / 0 images
Use only the strongest evidence in the escalation packet; keep the rest as support material.
Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Escalation watch
64 days open in the visible workflow; risk score 0.00.
Claim Summary
Evidence summary
No evidence summary yet.
Path
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Crossroads/13563/Pre-Authorization Print.pdf
Timeline
First seen Jun 29, 2026, 9:00 AM • last seen Aug 26, 2026, 3:08 AM
Evidence flags
No active evidence gap flags
Comment Intelligence
Thread depth
23 indexed side comments on this claim.
Latest visible thread signal
Aug 14, 2026, 9:16 AM • processor • @Matt F @Chris B Regarding Job 1. Keystone's response to me going back for more time and referencing the WI law;
After reviewing your request our original approval stands. As stated in our flat rate manual, diagnostic
Role mix
Dealer 0 • OEM 0 • Processor 15
Decision cues
Denial signals 1 • info / missing-doc asks 9 • approval signals 4
Best move
Work missing-doc or reply asks first from the thread.
Quick Actions
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Images
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Claim Lines
complaint
8/11/2026,09:19:49 Wiring External am,bessm: email sent to Coach Glass for line 2. Customer states that the AC is humming.
partial-match • confidence 0.38
cause
The technician diagnosed a bad wire from the thermostat to the air conditioner.
partial-match • confidence 0.46
correction
Repair wiring. This took 2.46 hour to diagnose and 0.61 to repair. KRV –
needs-review • confidence 0.33
complaint
Customer states the picture Complete window in the front bow window is foggy, not clear.
needs-review • confidence 0.33
cause
Photos taken of the window for manufacturer's thoughts.
needs-review • confidence 0.31
correction
Need guidance from the manufacturer, will they allow replacement or is this normal. KRV-Temp deny, dealer to obtain clearer pictures of glass and etching. 4103806B A/C - Coleman - Thermostat - 0 0.5 0.5 1 0.5
partial-match • confidence 0.42
complaint
Customer states when bedroom Wall AC is set to a temp, it will not turn off.
needs-review • confidence 0.05
cause
Thermostat failed.
needs-review • confidence 0.05
correction
R&R thermostat. KRV-VCB KRV - Please retain part for possible return or additional photos. Keystone will notify you within 48 hours of submitting your claim for disposition of the part. For paper claims only use one pre-authorization number per warranty claim form. Staple a copy of this pre-authorization to a warranty claim form. Fill out the header information and the
needs-review • confidence 0.15
Evidence Thread
Alix Mongiat
processor • Jun 29, 2026, 9:00 AM
@Michelle A @Dustin L
Job 2 - are you just noting?
Job 3 - how much time are you requesting?
Michelle Antinoja
dealer_or_external • Jun 29, 2026, 11:28 AM
@Alix M
job3# - 1.5
job2# - checking in with the manufacturer and Matt. I will follow up as soon as I get the chance to speak with him.
Alix Mongiat
processor • Jul 2, 2026, 8:56 AM
@Michelle A Any update on Job 2? Hoping to get this submitted for you.
Alix Mongiat
processor • Jul 2, 2026, 8:57 AM
@Michelle A Any update on Job 2? Hoping to get this submitted for you.
Alix Mongiat
processor • Jul 2, 2026, 8:57 AM
I will submit this for approval asking for guidance from Keystone for Job 2.
Alix Mongiat
processor • Jul 2, 2026, 9:02 AM
I will submit this for approval asking for guidance from Keystone for Job 2.
Alix Mongiat
processor • Jul 2, 2026, 9:03 AM
@Michelle A Have you had a chance to talk with Matt regarding Job 2 and the humming noise? If you need me to submit something, I will need the AC tags and a video of the humming noise.
Michelle Antinoja
dealer_or_external • Jul 2, 2026, 9:44 AM
@Alix M I have not gotten the chance. but I will see if I can get further information on this today.
ANNA FREEMAN
dealer_or_external • Jul 17, 2026, 9:03 AM
@Dustin L @Matt F Could you please look into line # 2 on this RO and get @Alix M the information needed to move forward?
Matt Ferkey
dealer_or_external • Jul 23, 2026, 1:22 PM
@Alix M The technician diagnosed a bad wire from the thermostat to the air conditioner. The customer has been very difficult and has been preventing us from diagnosing and repairing the issue. We are scheduled to return to the camper 7/30. This is what I know of the repair at this point.
Alix Mongiat
processor • Jul 23, 2026, 3:11 PM
@Matt F How much time will you need to repair the wiring for Job 1 and replace the thermostat for Job 3? I can get those entered for you and we can add Job 2 once your tech is able to get out there.
Randall Boggs
dealer_or_external • Jul 29, 2026, 12:09 PM
@Matt F Looks like this needs your input
Dustin Lucas
dealer_or_external • Aug 1, 2026, 3:21 PM
Job 1 ended up requiring .61 labor for the repair 2.46 hours diagnosis and a thermostat
Dustin Lucas
dealer_or_external • Aug 1, 2026, 3:22 PM
@Alix M Job 1 ended up requiring .61 labor for the repair 2.46 hours diagnosis and a thermostat
Dustin Lucas
dealer_or_external • Aug 1, 2026, 3:25 PM
Job 2 : customer is stating window should not be foggy and would like fixed technician says is normal
Job 3 : .5 would work for thermostat remove and replace
Alix Mongiat
processor • Aug 3, 2026, 9:12 AM
PREAUTH138388 has been submitted for approval.
Alix Mongiat
processor • Aug 3, 2026, 9:13 AM
@Dustin L Please try to remember to move these to folder 4 once information requested is provided. Thanks!
Alix Mongiat
processor • Aug 7, 2026, 10:25 AM
Emailed Keystone for an update.
Alix Mongiat
processor • Aug 11, 2026, 9:34 AM
Response from Keystone
Thank you for reaching out to us regarding the expedited review of your pre-authorization request. Due to a higher-than-normal influx of requests, it is taking us a little longer to review. In order to make sure all of our dealerships get the same level of care, we are reviewing as quickly as possible in order of oldest to newest.
Alix Mongiat
processor • Aug 11, 2026, 10:01 AM
@Matt F @Dustin L @Destinee M @Randall B We need the form filled out for the AC (added to folder)
Alix Mongiat
processor • Aug 11, 2026, 11:24 AM
I uploaded this form to this folder by mistake, so you can ignore this for now.
Alix Mongiat
processor • Aug 11, 2026, 1:06 PM
@Dustin L @Destinee M
Job 1: approved for 2 hours (I will email Keystone on this since they aren't even covering the full diagnostic time)
Job 2: denied - temporary denial dealer to obtain clearer pictures of glass and etching.
Job 3: approved for 0.5 hour
Alix Mongiat
processor • Aug 14, 2026, 9:16 AM
@Matt F @Chris B Regarding Job 1. Keystone's response to me going back for more time and referencing the WI law;
After reviewing your request our original approval stands. As stated in our flat rate manual, diagnostic times are included in our flat rate unless otherwise stated. If diagnostic time is outside of typical situations, we do have our authorization process to review for additional time as appropriate and substantiated by further documentation. I Hope this information helps clarify things, have a great day
Claim Files
LENZINI - 13563.pdf
pdf • Jun 26, 2026, 5:21 PM • 73,236 bytes
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Crossroads/13563/LENZINI - 13563.pdf
LENZINI - 13563.pdf
pdf • Jun 26, 2026, 5:21 PM • 73,236 bytes
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Crossroads/13563/LENZINI - 13563.pdf