Claim explorer / evidence thread
Claim 13563
GRE 8220 • Alix • Approved / Unpaid • crossroads
risk 0.00
deadline Approaching deadline
images 0
matched 0
review 39
Warranty deadline timeline
Track where the claim sits in the recovery workflow, how many days have elapsed, and whether the auto-approval window or payment deadline is already in play.
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Completed stage
124d elapsed • 0d remaining
Analyzed
Completed stage
124d elapsed • 0d remaining
Awaiting OEM
Approaching deadline
124d elapsed • 0d remaining
Auto-Approved
Upcoming statutory deadline
124d elapsed • 0d remaining
Payment Due
Upcoming statutory deadline
124d elapsed • 0d remaining
Escalation Eligible
Upcoming statutory deadline
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Resolved
Upcoming statutory deadline
124d elapsed • 0d remaining
AI Claim Analysis
Estimated Recovery Amount
$3,375.00
What this claim may still be worth based on current evidence.
Compliance Score
100/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
1
No flagged violation label yet — keep reviewing payment and document evidence
Missing Items
39
No active evidence gaps are listed.
Deadline Status
Approaching deadline
124 days open in the visible workflow.
Recommended Action
Await OEM Response
This is the fastest next move from the current workflow stage.
Dossier completeness
Dossier has not been generated yet. Evidence presence is not treated as complete.
US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
26
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Condensed packet watch
Close to a bulky packet. Trim, paginate, and preflight before escalation.
Chronology
Ready to order
Visible span: Jun 29, 2026, 9:00 AM to Oct 7, 2026, 2:54 AM.
Indexed evidence
5 docs / 0 images
Use only the strongest evidence in the escalation packet; keep the rest as support material.
Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Escalation watch
124 days open in the visible workflow; risk score 0.00.
Claim Summary
Evidence summary
No evidence summary yet.
Path
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Crossroads/13563/WO_13563_JOB_2_2026.09.28_10.38.04.jpeg
Timeline
First seen Jun 29, 2026, 9:00 AM • last seen Oct 7, 2026, 2:54 AM
Evidence flags
No active evidence gap flags
Comment Intelligence
Thread depth
45 indexed side comments on this claim.
Latest visible thread signal
Oct 12, 2026, 5:11 PM • processor • Moving to claims paid.
Role mix
Dealer 0 • OEM 0 • Processor 32
Decision cues
Denial signals 3 • info / missing-doc asks 31 • approval signals 6
Best move
Work missing-doc or reply asks first from the thread.
Quick Actions
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Images
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Claim Lines
complaint
8/11/2026,09:19:49 Wiring External am,bessm: email sent to Coach Glass for line 2. Customer states that the AC is humming.
partial-match • confidence 0.38
complaint
8/11/2026,09:19:49 Wiring External am,bessm: email sent to Coach Glass for line 2. Customer states that the AC is humming.
partial-match • confidence 0.40
complaint
CUSTOMER STATES AC IS HUMMING SAME AC WE PREVIOUSLY WORKED ON
needs-review • confidence 0.32
complaint
CUSTOMER STATES AC IS HUMMING SAME AC WE PREVIOUSLY WORKED ON
needs-review • confidence 0.32
complaint
CUSTOMER STATES AC IS HUMMING SAME AC WE PREVIOUSLY WORKED ON
needs-review • confidence 0.32
complaint
CUSTOMER STATES AC IS HUMMING SAME AC WE PREVIOUSLY WORKED ON
needs-review • confidence 0.32
cause
The technician diagnosed a bad wire from the thermostat to the air conditioner.
partial-match • confidence 0.46
cause
The technician diagnosed a bad wire from the thermostat to the air conditioner.
partial-match • confidence 0.47
cause
pics taken of thermostat for rear bedroom ac will have to talk with Matt or coleman ac on this one pic taken of Part used for front ac 1 thermostat still need for rear
partial-match • confidence 0.53
cause
pics taken of thermostat for rear bedroom ac will have to talk with Matt or coleman ac on this one pic taken of Part used for front ac 1 thermostat still need for rear
partial-match • confidence 0.53
cause
pics taken of thermostat for rear bedroom ac will have to talk with Matt or coleman ac on this one pic taken of Part used for front ac 1 thermostat still need for rear
partial-match • confidence 0.53
cause
pics taken of thermostat for rear bedroom ac will have to talk with Matt or coleman ac on this one pic taken of Part used for front ac 1 thermostat still need for rear
partial-match • confidence 0.52
correction
Repair wiring. This took 2.46 hour to diagnose and 0.61 to repair. KRV –
needs-review • confidence 0.33
correction
Repair wiring. This took 2.46 hour to diagnose and 0.61 to repair. KRV –
partial-match • confidence 0.35
correction
remove and install one thermostat for the front ac which it was triggering ac to come on *98898* when it's say off the ac is now working and staying off with new thermostat customer will keep eye on it
partial-match • confidence 0.38
correction
remove and install one thermostat for the front ac which it was triggering ac to come on *98898* when it's say off the ac is now working and staying off with new thermostat customer will keep eye on it
partial-match • confidence 0.43
correction
remove and install one thermostat for the front ac which it was triggering ac to come on *98898* when it's say off the ac is now working and staying off with new thermostat customer will keep eye on it
partial-match • confidence 0.43
correction
remove and install one thermostat for the front ac which it was triggering ac to come on *98898* when it's say off the ac is now working and staying off with new thermostat customer will keep eye on it
partial-match • confidence 0.43
complaint
Customer states the picture Complete window in the front bow window is foggy, not clear.
needs-review • confidence 0.33
complaint
Customer states the picture Complete window in the front bow window is foggy, not clear.
needs-review • confidence 0.32
complaint
CUSTOMER STATES PICTURE WINDOW IN FRONT BOW WINDOW IS FOGGY NOT CLEAR
partial-match • confidence 0.49
complaint
CUSTOMER STATES PICTURE WINDOW IN FRONT BOW WINDOW IS FOGGY NOT CLEAR
partial-match • confidence 0.47
complaint
CUSTOMER STATES PICTURE WINDOW IN FRONT BOW WINDOW IS FOGGY NOT CLEAR
partial-match • confidence 0.47
complaint
CUSTOMER STATES PICTURE WINDOW IN FRONT BOW WINDOW IS FOGGY NOT CLEAR
partial-match • confidence 0.47
cause
Photos taken of the window for manufacturer's thoughts.
needs-review • confidence 0.31
cause
Photos taken of the window for manufacturer's thoughts.
needs-review • confidence 0.32
cause
pics of front tinted window to show what customer complaints about need mfg thoughts
partial-match • confidence 0.43
cause
pics of front tinted window to show what customer complaints about need mfg thoughts
partial-match • confidence 0.42
cause
pics of front tinted window to show what customer complaints about need mfg thoughts
partial-match • confidence 0.42
cause
pics of front tinted window to show what customer complaints about need mfg thoughts
partial-match • confidence 0.42
correction
Need guidance from the manufacturer, will they allow replacement or is this normal. KRV-Temp deny, dealer to obtain clearer pictures of glass and etching. 4103806B A/C - Coleman - Thermostat - 0 0.5 0.5 1 0.5
partial-match • confidence 0.42
correction
Need guidance from the manufacturer, will they allow replacement or is this normal. KRV-Temp deny, dealer to obtain clearer pictures of glass and etching. 4103806B A/C - Coleman - Thermostat - 0 0.5 0.5 1 0.5
partial-match • confidence 0.43
correction
NEED CLEAR PICTURES OF THE WINDOW ETCHING
partial-match • confidence 0.43
correction
NEED CLEAR PICTURES OF THE WINDOW ETCHING
partial-match • confidence 0.43
correction
NEED CLEAR PICTURES OF THE WINDOW ETCHING
partial-match • confidence 0.43
correction
NEED CLEAR PICTURES OF THE WINDOW ETCHING
partial-match • confidence 0.42
complaint
Customer states when bedroom Wall AC is set to a temp, it will not turn off.
needs-review • confidence 0.05
complaint
Customer states when bedroom Wall AC is set to a temp, it will not turn off.
needs-review • confidence 0.04
complaint
CUSTOMER STATES WHEN BEDROOM AC SET TO A TEMP IT WILL NOT TURN OFF Printed On: 9/11/2026 10:32:07AM Page 1 of 2 © 2026 Integrated Dealer Systems *13563* Promised Date: 28 SEP 26 W/O: 13563
needs-review • confidence 0.11
complaint
CUSTOMER STATES WHEN BEDROOM AC SET TO A TEMP IT WILL NOT TURN OFF Printed On: 9/11/2026 10:32:07AM Page 1 of 2 © 2026 Integrated Dealer Systems *13563* Promised Date: 28 SEP 26 W/O: 13563
needs-review • confidence 0.17
complaint
CUSTOMER STATES WHEN BEDROOM AC SET TO A TEMP IT WILL NOT TURN OFF Printed On: 9/11/2026 10:32:07AM Page 1 of 2 © 2026 Integrated Dealer Systems *13563* Promised Date: 28 SEP 26 W/O: 13563
needs-review • confidence 0.17
complaint
CUSTOMER STATES WHEN BEDROOM AC SET TO A TEMP IT WILL NOT TURN OFF Printed On: 9/11/2026 10:32:07AM Page 1 of 2 © 2026 Integrated Dealer Systems *13563* Promised Date: 28 SEP 26 W/O: 13563
needs-review • confidence 0.17
cause
Thermostat failed.
needs-review • confidence 0.05
cause
Thermostat failed.
needs-review • confidence 0.06
cause
Will need a thermostat pics on other ac line for correct thermostat numbers
needs-review • confidence 0.06
cause
Will need a thermostat pics on other ac line for correct thermostat numbers
needs-review • confidence 0.06
cause
Will need a thermostat pics on other ac line for correct thermostat numbers
needs-review • confidence 0.06
cause
Will need a thermostat pics on other ac line for correct thermostat numbers
needs-review • confidence 0.06
correction
R&R thermostat. KRV-VCB KRV - Please retain part for possible return or additional photos. Keystone will notify you within 48 hours of submitting your claim for disposition of the part. For paper claims only use one pre-authorization number per warranty claim form. Staple a copy of this pre-authorization to a warranty claim form. Fill out the header information and the
needs-review • confidence 0.15
correction
R&R thermostat. KRV-VCB KRV - Please retain part for possible return or additional photos. Keystone will notify you within 48 hours of submitting your claim for disposition of the part. For paper claims only use one pre-authorization number per warranty claim form. Staple a copy of this pre-authorization to a warranty claim form. Fill out the header information and the
needs-review • confidence 0.15
correction
Will need a thermostat
needs-review • confidence 0.06
correction
Will need a thermostat
needs-review • confidence 0.06
correction
Will need a thermostat
needs-review • confidence 0.06
correction
Will need a thermostat
needs-review • confidence 0.06
complaint
CUSTOMER STATES WHILE USING BLACK TANK FLUSH WATER SPRAYS ALL OVER BATHROOM UNDER THE SINK *13563*
needs-review • confidence 0.06
complaint
CUSTOMER STATES WHILE USING BLACK TANK FLUSH WATER SPRAYS ALL OVER BATHROOM UNDER THE SINK *13563*
needs-review • confidence 0.06
complaint
CUSTOMER STATES WHILE USING BLACK TANK FLUSH WATER SPRAYS ALL OVER BATHROOM UNDER THE SINK *13563*
needs-review • confidence 0.06
complaint
CUSTOMER STATES WHILE USING BLACK TANK FLUSH WATER SPRAYS ALL OVER BATHROOM UNDER THE SINK *13563*
needs-review • confidence 0.06
cause
anti siphon to black tank flush broken spraying water
needs-review • confidence 0.00
cause
anti siphon to black tank flush broken spraying water
needs-review • confidence 0.00
cause
anti siphon to black tank flush broken spraying water
needs-review • confidence 0.00
cause
anti siphon to black tank flush broken spraying water
needs-review • confidence 0.00
correction
removed and replaced anti siphon
needs-review • confidence 0.00
correction
removed and replaced anti siphon
needs-review • confidence 0.00
correction
removed and replaced anti siphon
needs-review • confidence 0.00
correction
removed and replaced anti siphon
needs-review • confidence 0.00
Evidence Thread
Alix Mongiat
processor • Jun 29, 2026, 9:00 AM
@Michelle A @Dustin L
Job 2 - are you just noting?
Job 3 - how much time are you requesting?
Michelle Antinoja
dealer_or_external • Jun 29, 2026, 11:28 AM
@Alix M
job3# - 1.5
job2# - checking in with the manufacturer and Matt. I will follow up as soon as I get the chance to speak with him.
Alix Mongiat
processor • Jul 2, 2026, 8:56 AM
@Michelle A Any update on Job 2? Hoping to get this submitted for you.
Alix Mongiat
processor • Jul 2, 2026, 8:57 AM
@Michelle A Any update on Job 2? Hoping to get this submitted for you.
Alix Mongiat
processor • Jul 2, 2026, 8:57 AM
I will submit this for approval asking for guidance from Keystone for Job 2.
Alix Mongiat
processor • Jul 2, 2026, 9:02 AM
I will submit this for approval asking for guidance from Keystone for Job 2.
Alix Mongiat
processor • Jul 2, 2026, 9:03 AM
@Michelle A Have you had a chance to talk with Matt regarding Job 2 and the humming noise? If you need me to submit something, I will need the AC tags and a video of the humming noise.
Michelle Antinoja
dealer_or_external • Jul 2, 2026, 9:44 AM
@Alix M I have not gotten the chance. but I will see if I can get further information on this today.
ANNA FREEMAN
dealer_or_external • Jul 17, 2026, 9:03 AM
@Dustin L @Matt F Could you please look into line # 2 on this RO and get @Alix M the information needed to move forward?
Matt Ferkey
dealer_or_external • Jul 23, 2026, 1:22 PM
@Alix M The technician diagnosed a bad wire from the thermostat to the air conditioner. The customer has been very difficult and has been preventing us from diagnosing and repairing the issue. We are scheduled to return to the camper 7/30. This is what I know of the repair at this point.
Alix Mongiat
processor • Jul 23, 2026, 3:11 PM
@Matt F How much time will you need to repair the wiring for Job 1 and replace the thermostat for Job 3? I can get those entered for you and we can add Job 2 once your tech is able to get out there.
Randall Boggs
dealer_or_external • Jul 29, 2026, 12:09 PM
@Matt F Looks like this needs your input
Dustin Lucas
dealer_or_external • Aug 1, 2026, 3:21 PM
Job 1 ended up requiring .61 labor for the repair 2.46 hours diagnosis and a thermostat
Dustin Lucas
dealer_or_external • Aug 1, 2026, 3:22 PM
@Alix M Job 1 ended up requiring .61 labor for the repair 2.46 hours diagnosis and a thermostat
Dustin Lucas
dealer_or_external • Aug 1, 2026, 3:25 PM
Job 2 : customer is stating window should not be foggy and would like fixed technician says is normal
Job 3 : .5 would work for thermostat remove and replace
Alix Mongiat
processor • Aug 3, 2026, 9:12 AM
PREAUTH138388 has been submitted for approval.
Alix Mongiat
processor • Aug 3, 2026, 9:13 AM
@Dustin L Please try to remember to move these to folder 4 once information requested is provided. Thanks!
Alix Mongiat
processor • Aug 7, 2026, 10:25 AM
Emailed Keystone for an update.
Alix Mongiat
processor • Aug 11, 2026, 9:34 AM
Response from Keystone
Thank you for reaching out to us regarding the expedited review of your pre-authorization request. Due to a higher-than-normal influx of requests, it is taking us a little longer to review. In order to make sure all of our dealerships get the same level of care, we are reviewing as quickly as possible in order of oldest to newest.
Alix Mongiat
processor • Aug 11, 2026, 10:01 AM
@Matt F @Dustin L @Destinee M @Randall B We need the form filled out for the AC (added to folder)
Alix Mongiat
processor • Aug 11, 2026, 11:24 AM
I uploaded this form to this folder by mistake, so you can ignore this for now.
Alix Mongiat
processor • Aug 11, 2026, 1:06 PM
@Dustin L @Destinee M
Job 1: approved for 2 hours (I will email Keystone on this since they aren't even covering the full diagnostic time)
Job 2: denied - temporary denial dealer to obtain clearer pictures of glass and etching.
Job 3: approved for 0.5 hour
Alix Mongiat
processor • Aug 14, 2026, 9:16 AM
@Matt F @Chris B Regarding Job 1. Keystone's response to me going back for more time and referencing the WI law;
After reviewing your request our original approval stands. As stated in our flat rate manual, diagnostic times are included in our flat rate unless otherwise stated. If diagnostic time is outside of typical situations, we do have our authorization process to review for additional time as appropriate and substantiated by further documentation. I Hope this information helps clarify things, have a great day
Alix Mongiat
processor • Sep 10, 2026, 5:10 PM
@Matt F @Destinee M @Dustin L I see all approved jobs are completed in IDS - can we get the invoice for the thermometer? Appears to be purchased from an outside vendor.
Just a reminder- Job 2 was denied. I can get this submitted for approval once we get better photos as requested above. "temporary denial dealer to obtain clearer pictures of glass and etching."
Alix Mongiat
processor • Sep 11, 2026, 11:41 AM
Heidi uploaded the final RO, I just need the invoice now.
Alix Mongiat
processor • Sep 11, 2026, 11:46 AM
PREAUTH157626 was submitted for approval for Job 4 that was added after the fact.
Alix Mongiat
processor • Sep 14, 2026, 9:03 AM
@Dustin L Job 4 was approved for 0.2 hours.
Please upload any invoices for this WO as I do not see any in Keystone.
Dustin Lucas
dealer_or_external • Sep 14, 2026, 9:51 AM
@Alix M Part was ordered from meyer in July 24
Alix Mongiat
processor • Sep 14, 2026, 9:52 AM
Okay, I will see if we can get parts paid without the invoice. Thank you!
Alix Mongiat
processor • Sep 14, 2026, 9:54 AM
@Dustin L What about the thermostat that was replaced? Any invoice for that? Sorry if my comment wasn't clear, not sure if you were just responding to Job 4 or not.
Alix Mongiat
processor • Sep 14, 2026, 9:56 AM
CLAIM153298 has been submitted for payment for Job 4.
Dustin Lucas
dealer_or_external • Sep 14, 2026, 11:18 AM
@Alix M was just responding to 4, invoice uploaded
Alix Mongiat
processor • Sep 14, 2026, 12:48 PM
CLAIM152659 has been submitted for payment for Jobs 1 and 3
Alix Mongiat
processor • Sep 16, 2026, 8:38 AM
@Dustin L @Randall B @Destinee M @Matt F Warranty Repair 4 -
please attach photos of the defective part/parts. Please show any markings, stamps or stickers for identification, (part may need to be uninstalled) to send to our supplier.
*WE ONLY HAVE 14 DAYS TO RESPOND OR THEY COULD DENY
Dustin Lucas
dealer_or_external • Sep 16, 2026, 1:21 PM
@Alix M We did not get pictures of the defective part as it was added in the field we only have a picture of the part used's packaging.
Alix Mongiat
processor • Sep 16, 2026, 1:56 PM
I will see what I can do. Parts should be held for at least 30 days after claim paid. Thanks.
Alix Mongiat
processor • Sep 30, 2026, 9:12 AM
CLAIM153298 paid on check 1617248 for $32.97
Alix Mongiat
processor • Sep 30, 2026, 9:14 AM
CLAIM152659 paid on check 1617248 for $403.90
Dustin Lucas
dealer_or_external • Oct 6, 2026, 11:04 AM
@Alix M Uploaded additional pictures of window.
Alix Mongiat
processor • Oct 6, 2026, 11:23 AM
@Dustin L I do not see any additional photos added in this folder today. Please advise.
Dustin Lucas
dealer_or_external • Oct 6, 2026, 11:43 AM
@Alix M Pics didn't finish uploading, had to redo
Alix Mongiat
processor • Oct 6, 2026, 12:32 PM
PREAUTH166233 has been submitted for approval for Job 2
Alix Mongiat
processor • Oct 12, 2026, 1:18 PM
Emailed Keystone for an update as this is still pending approval.
Alix Mongiat
processor • Oct 12, 2026, 5:10 PM
@Destinee M @Dustin L Job 2 was denied- no manufacturing defect is present.
Alix Mongiat
processor • Oct 12, 2026, 5:11 PM
Moving to claims paid.
Claim Files
LENZINI - 13563.pdf
pdf • Jun 26, 2026, 5:21 PM • 73,236 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13563/LENZINI - 13563.pdf
LENZINI - 13563.pdf
pdf • Jun 26, 2026, 5:21 PM • 73,236 bytes
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Crossroads/13563/LENZINI - 13563.pdf
LENZINI - 13563.pdf
pdf • Jun 26, 2026, 5:21 PM • 73,236 bytes
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Crossroads/13563/LENZINI - 13563.pdf
LENZINI - 13563.pdf
pdf • Jun 26, 2026, 5:21 PM • 73,236 bytes
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Crossroads/13563/LENZINI - 13563.pdf
LENZINI - 13563.pdf
pdf • Jun 26, 2026, 5:21 PM • 73,236 bytes
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Crossroads/13563/LENZINI - 13563.pdf