Claim 13496

Claim explorer / evidence thread

Claim 13496

GRE 8220 • Alix • Paid • grand-design

Next Recommended Action

Escalate to State

Payment deadline violated

Reason

OEM Response Deadline Exceeded

Deadline

Payment deadline violated

Estimated recovery

Pending payment match

Generate OEM Demand Letter

risk 0.00 deadline Overdue / escalation ready images 0 matched 0

Warranty deadline timeline

Track where the claim sits in the recovery workflow, how many days have elapsed, and whether the auto-approval window or payment deadline is already in play.

Uploaded

Completed stage

98d elapsed • 0d remaining

Analyzed

Completed stage

98d elapsed • 0d remaining

Awaiting OEM

Completed stage

98d elapsed • 0d remaining

Auto-Approved

Completed stage

98d elapsed • 0d remaining

Payment Due

Completed stage

98d elapsed • 0d remaining

Escalation Eligible

Completed stage

98d elapsed • 0d remaining

Resolved

Overdue / escalation ready

98d elapsed • 0d remaining • Overdue

AI Claim Analysis

Estimated Recovery Amount

Pending payment match

What this claim may still be worth based on current evidence.

Compliance Score

100/100

Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.

Violations Detected

OEM Response Deadline Exceeded • Payment Deadline Exceeded

Missing Items

No active evidence gaps are listed.

Deadline Status

Overdue / escalation ready

98 days open in the visible workflow.

Recommended Action

Escalate to State

This is the fastest next move from the current workflow stage.

US dispute readiness

Evidence packet check

Full evidence packet

Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.

Estimated pack size

Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.

Evidence packet lane

Full evidence packet

Estimated packet is large. Prepare a concise executive chronology with full backup evidence separated.

Chronology

Ready to order

Visible span: May 27, 2026, 3:21 AM to Aug 27, 2026, 2:56 AM.

Indexed evidence

41 docs / 24 images

Use only the strongest evidence in the escalation packet; keep the rest as support material.

Cross-reference base

Available

Line items, comments, or gap flags can be tied back to supporting material.

Witness verification

Human verification required

Any statement or affidavit output must be checked by the witness before use.

AI / citation gate

Manual check required

Escalation material must keep facts, inferences, citations, and source documents separated.

Expert evidence pressure

Not signalled

No expert-evidence trigger is visible from the current image rollup.

Escalation posture

Escalation watch

98 days open in the visible workflow; risk score 0.00.

Claim Summary

Evidence summary

No evidence summary yet.

Path

/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13496/Print Claim 1005600.pdf

Timeline

First seen May 27, 2026, 3:21 AM • last seen Aug 27, 2026, 2:56 AM

Evidence flags

No active evidence gap flags

Comment Intelligence

Thread depth

53 indexed side comments on this claim.

Latest visible thread signal

Aug 13, 2026, 9:47 AM • processor • Claim 1005600 paid on 8/12/26 on check 665956 for $1,229.83

Role mix

Dealer 0 • OEM 0 • Processor 37

Decision cues

Denial signals 0 • info / missing-doc asks 33 • approval signals 3

Best move

Work missing-doc or reply asks first from the thread.

Quick Actions

Back to search results

Run the same search again.

Open focused evidence thread

Jump straight into Dropbox side comments, notes, and support documents.

Open claim explorer

Return to the main recovery queue view.

Open evidence room

See the quick-rule cards first, then open the legal basis only if needed.

Images

WO_13496_JOB_WARR01_2026.06.01_11.51.41.jpeg

document-photo

WO_13496_JOB_WARR02_2026.06.16_11.04.59.jpeg

document-photo

WO_13496_JOB_WARR02_2026.06.16_11.05.19.jpeg

document-photo

WO_13496_JOB_WARR02_2026.06.16_11.04.46.jpeg

document-photo

Claim Lines

No claim lines loaded

Evidence Thread

Alix Mongiat

processor • May 26, 2026, 7:49 AM

PA 951892 has been submitted for approval.

Alix Mongiat

processor • May 29, 2026, 8:45 AM

@Michelle A From Grand Design: Do you have any pictures showing any movement up front in the interior of the RV? See attached instructions. Please provide a Picture of the Lippert Frame Tag located on the Pin Box. Also can you please tell us if the RV is still at the dealership and if so please provide the physical address, phone number and contact name.

Michelle Antinoja

dealer_or_external • May 29, 2026, 10:43 AM

@Alix M RV IS LOCATED AT OUR FACILITY. ADDRESS IS 8220 STATE HIGHWAY 13S WISCONSIN RAPIDS, WI 54494 PHONE NUMBER IS 715-325-5170 i CAN BE THE CONTACT

Michelle Antinoja

dealer_or_external • May 29, 2026, 10:43 AM

@Alix M RV IS LOCATED AT OUR FACILITY. ADDRESS IS 8220 STATE HIGHWAY 13S WISCONSIN RAPIDS, WI 54494 PHONE NUMBER IS 715-325-5170 i CAN BE THE CONTACT . ALSO GOING TO FOLLOW UP FOR PHOTOS ON THE UNIT.

Michelle Antinoja

dealer_or_external • Jun 1, 2026, 2:03 PM

@Alix M ADDED PHOTOS TO CLAIM.

Alix Mongiat

processor • Jun 1, 2026, 2:43 PM

Added photos and notes. Thanks.

Alix Mongiat

processor • Jun 3, 2026, 4:57 PM

@Michelle A From Grand Design: Please provide a Picture of the Lippert Frame Tag located on the Pin Box. Second Request.

Michelle Antinoja

dealer_or_external • Jun 4, 2026, 3:37 PM

@Alix M ADDED ALL TAGS ON THE PIN BOX

Alix Mongiat

processor • Jun 4, 2026, 4:41 PM

Added. Thanks.

Alix Mongiat

processor • Jun 5, 2026, 1:06 PM

This is pending management review

Michelle Antinoja

dealer_or_external • Jun 5, 2026, 3:31 PM

@Alix M This customer is reaching out to GD today to get update. He stated he would like to be included on further meailed between GD and warrnty if possible. GRASS_RJ@OUTLOOK.COM is the email he would like to have CC'ed in.

Alix Mongiat

processor • Jun 8, 2026, 9:09 AM

@Michelle A Sounds good. We haven't emailed them at all yet, but if we need to, I will be sure to add him. Everything so far has been handled through GD portal.

Alix Mongiat

processor • Jun 8, 2026, 9:11 AM

This is still pending management review.

Alix Mongiat

processor • Jun 8, 2026, 1:03 PM

@Michelle A This has been approved for 0.1 hour for the inspection, 5.9 hours for the lag bolts, 2 hours to R&I the front cap and 0.1 hour to inspect doors afterwards.

Michelle Antinoja

dealer_or_external • Jun 8, 2026, 4:30 PM

@Alix M How do we tell what is needed for parts? The paperwork for this is not very clear on what is actually needed.

Alix Mongiat

processor • Jun 8, 2026, 4:37 PM

@Michelle A The tech needs to let you know what parts they need.

Michelle Antinoja

dealer_or_external • Jun 16, 2026, 2:03 PM

@Alix M i SPOKE WITH CMR TODAY WHO HAS SPOKEN TO GD. THEY ARE AWARE THAT HE WOULD BE ADDING THE SCREW LINE ON HERE i WILL ADD PHOTOS.

Alix Mongiat

processor • Jun 16, 2026, 3:04 PM

@Michelle A I will need to create a whole new PA for the new line as I cannot add to an already approved PA. Please move back to PA needed once you get the photos. Thanks.

Alix Mongiat

processor • Jun 16, 2026, 3:04 PM

I see the photos. I will move.

Alix Mongiat

processor • Jun 16, 2026, 3:07 PM

PA 957646 has been submitted for the lino repair

Ashlee Olsen

processor • Jun 19, 2026, 2:26 PM

@Michelle A GD feedback: JPH 6-19-26 This unit has TSB open. Please add TSB 920017 and perform the inspection according to the directions

Michelle Antinoja

dealer_or_external • Jun 19, 2026, 3:09 PM

@Ashlee O THAT IS WHAT WARR01 IS FOR .

Ashlee Olsen

processor • Jun 19, 2026, 3:54 PM

Hi Michelle, I can see that TSB was requested on PA#951892. Notes made to GD. Thank you!

Ashlee Olsen

processor • Jun 19, 2026, 6:18 PM

approved 1

Matt Ferkey

dealer_or_external • Jul 13, 2026, 1:27 PM

@Alix M Date in 5/12 Date Started 5/18 Competed Date 7/13 12x 8220961661 BOLT 1/2 - 6 X 3 - 1/2" HEX LAG BOLT ZINK 1x 822061052 SEALANT SIKAFLEX 252 WHITE 10.5 OZ (24 CARTRIDGES/CASE)

Alix Mongiat

processor • Jul 13, 2026, 1:44 PM

@Matt F @ANNA F I need the final RO signed by the customer and the invoices. Thank you!

Alix Mongiat

processor • Jul 16, 2026, 8:57 AM

Following up on this.

Alix Mongiat

processor • Jul 21, 2026, 2:12 PM

@Michelle A @Matt F @ANNA F Please provide a copy of the signed final WO and the invoices so we can submit this for payment for you. Thanks!!

Michelle Antinoja

dealer_or_external • Jul 21, 2026, 2:47 PM

@Alix M ATTACHED SIGNED WO

Alix Mongiat

processor • Jul 21, 2026, 4:26 PM

@Michelle A I do not see the sign WO in this folder. Please upload to this folder. Thanks.

Michelle Antinoja

dealer_or_external • Jul 21, 2026, 4:44 PM

@Alix M I will update tomorrow once CMR has come to pick up the unit.

Alix Mongiat

processor • Jul 21, 2026, 6:21 PM

@Michelle A Okay, you stated above that you attached the signed WO which is why I came back and said it wasn't in the folder. We will wait for it to be uploaded. Thanks.

Michelle Antinoja

dealer_or_external • Jul 22, 2026, 11:47 AM

@Alix M I MUST HAVE COMMENTED ON THE WRONG ONE. SORRY.

Alix Mongiat

processor • Jul 24, 2026, 8:57 AM

@Matt F We still need a signed WO for this one as well.

Alix Mongiat

processor • Jul 24, 2026, 8:59 AM

@Matt F We still need a signed WO for this one as well and invoices.

Alix Mongiat

processor • Jul 24, 2026, 9:02 AM

@Matt F We still need a signed WO for this one as well

Alix Mongiat

processor • Jul 24, 2026, 9:03 AM

I need a Final WO that lists the parts as well, I know the customer signed one will not.

ANNA FREEMAN

dealer_or_external • Jul 28, 2026, 8:22 AM

@Alix M @Matt F I UPLOADED THE FINAL RO WITH PARTS AND FRT ADDED.

Alix Mongiat

processor • Jul 28, 2026, 8:56 AM

Thank you. I can submit for payment once we have the Customer Signed RO.

Matt Ferkey

dealer_or_external • Jul 28, 2026, 10:05 AM

@Alix Mongiat uploaded signed copy

Alix Mongiat

processor • Jul 28, 2026, 10:32 AM

Claim 1005600 has been submitted for payment for campaign lines.

Alix Mongiat

processor • Jul 28, 2026, 10:40 AM

Claim 1005604 has been submitted for payment for the lino repair.

Alix Mongiat

processor • Aug 4, 2026, 9:20 AM

@Matt F @Randall B @ANNA F @Dustin L Grand Design is requesting the full workorder signed, not just the signature page.

Dustin Lucas

dealer_or_external • Aug 4, 2026, 9:41 AM

@Alix M Can we ask exactly what is being requested as that is the customer work order signed?

Alix Mongiat

processor • Aug 4, 2026, 9:57 AM

They want the entire WO, not just the back signed page.

Alix Mongiat

processor • Aug 4, 2026, 9:57 AM

They need to see the VIN and everything on the WO.

Alix Mongiat

processor • Aug 4, 2026, 9:58 AM

This states page 3 of 3, so they need all 3 pages.

Alix Mongiat

processor • Aug 6, 2026, 9:13 AM

Following up on this.

Matt Ferkey

dealer_or_external • Aug 6, 2026, 10:21 AM

@Alix Mongiat signed copy

Alix Mongiat

processor • Aug 6, 2026, 10:45 AM

Sent Final copy to GD. Thank you.

Alix Mongiat

processor • Aug 13, 2026, 9:44 AM

Claim 1005604 paid on 8/12/26 on check 665956 for $140

Alix Mongiat

processor • Aug 13, 2026, 9:45 AM

Warranty Repair 2

Alix Mongiat

processor • Aug 13, 2026, 9:47 AM

Claim 1005600 paid on 8/12/26 on check 665956 for $1,229.83

Claim Files

Scan_20260806_091905.pdf

pdf • Aug 6, 2026, 10:20 AM • 13,501,679 bytes

/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.2- Claims Returned iCS-GRE/Grand Design/13496/Scan_20260806_091905.pdf

13496.pdf

main-pdf • Jul 13, 2026, 1:30 PM • 78,023 bytes

/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.2- Claims Returned iCS-GRE/Grand Design/13496/13496.pdf

13496.pdf

main-pdf • Jul 13, 2026, 1:30 PM • 78,023 bytes

/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/13496/13496.pdf

13496.pdf

main-pdf • Jul 13, 2026, 1:30 PM • 78,023 bytes

/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/13496/13496.pdf

PA-lino.pdf

main-pdf • Jun 19, 2026, 6:24 PM • 142,326 bytes

/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/13496/PA-lino.pdf

GRASS UPDATED 13496.pdf

updated-packet • Jun 16, 2026, 2:02 PM • 76,121 bytes

/home/openclaw/nas/Dropbox/#recycle/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13496_2/GRASS UPDATED 13496.pdf

GRASS UPDATED 13496.pdf

updated-packet • Jun 16, 2026, 2:02 PM • 76,121 bytes

/home/openclaw/nas/Dropbox/#recycle/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/13496_4/GRASS UPDATED 13496.pdf

GRASS UPDATED 13496.pdf

updated-packet • Jun 16, 2026, 2:02 PM • 76,121 bytes

/home/openclaw/nas/Dropbox/#recycle/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/13496_3/GRASS UPDATED 13496.pdf

GRASS UPDATED 13496.pdf

updated-packet • Jun 16, 2026, 2:02 PM • 76,121 bytes

/home/openclaw/nas/Dropbox/#recycle/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/13496/GRASS UPDATED 13496.pdf

GRASS UPDATED 13496.pdf

updated-packet • Jun 16, 2026, 2:02 PM • 76,121 bytes

/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/13496/GRASS UPDATED 13496.pdf

Print Pre Authorization 951892.pdf

approval-artifact • Jun 8, 2026, 1:04 PM • 15,854 bytes

/home/openclaw/nas/Dropbox/#recycle/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13496_2/Print Pre Authorization 951892.pdf

Print Pre Authorization 951892.pdf

approval-artifact • Jun 8, 2026, 1:04 PM • 15,854 bytes

/home/openclaw/nas/Dropbox/#recycle/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/13496_4/Print Pre Authorization 951892.pdf

Print Pre Authorization 951892.pdf

approval-artifact • Jun 8, 2026, 1:04 PM • 15,854 bytes

/home/openclaw/nas/Dropbox/#recycle/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/13496_3/Print Pre Authorization 951892.pdf

Print Pre Authorization 951892.pdf

approval-artifact • Jun 8, 2026, 1:04 PM • 15,854 bytes

/home/openclaw/nas/Dropbox/#recycle/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/13496/Print Pre Authorization 951892.pdf

Print Pre Authorization 951892.pdf

approval-artifact • Jun 8, 2026, 1:04 PM • 15,854 bytes

/home/openclaw/nas/Dropbox/#recycle/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/13496_2/Print Pre Authorization 951892.pdf

Print Pre Authorization 951892.pdf

approval-artifact • Jun 8, 2026, 1:04 PM • 15,854 bytes

/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/13496/Print Pre Authorization 951892.pdf

Lag Bolt Install phase 2 (920018-920019) (003).pdf

pdf • May 29, 2026, 8:46 AM • 358,066 bytes

/home/openclaw/nas/Dropbox/#recycle/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13496_2/Lag Bolt Install phase 2 (920018-920019) (003).pdf

Lag Bolt Install phase 2 (920018-920019) (003).pdf

pdf • May 29, 2026, 8:46 AM • 358,066 bytes

/home/openclaw/nas/Dropbox/#recycle/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/13496_4/Lag Bolt Install phase 2 (920018-920019) (003).pdf

Lag Bolt Install phase 2 (920018-920019) (003).pdf

pdf • May 29, 2026, 8:46 AM • 358,066 bytes

/home/openclaw/nas/Dropbox/#recycle/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/13496_3/Lag Bolt Install phase 2 (920018-920019) (003).pdf

Lag Bolt Install phase 2 (920018-920019) (003).pdf

pdf • May 29, 2026, 8:46 AM • 358,066 bytes

/home/openclaw/nas/Dropbox/#recycle/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/13496/Lag Bolt Install phase 2 (920018-920019) (003).pdf

Lag Bolt Install phase 2 (920018-920019) (003).pdf

pdf • May 29, 2026, 8:46 AM • 358,066 bytes

/home/openclaw/nas/Dropbox/#recycle/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/13496_2/Lag Bolt Install phase 2 (920018-920019) (003).pdf

Lag Bolt Install phase 2 (920018-920019) (003).pdf

pdf • May 29, 2026, 8:46 AM • 358,066 bytes

/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/13496/Lag Bolt Install phase 2 (920018-920019) (003).pdf

Lag Bolt Install phase 2 (920018-920019) (003).pdf

pdf • May 29, 2026, 8:46 AM • 358,066 bytes

/home/openclaw/nas/Dropbox/#recycle/GRE 8220/4-Pre-Authorizations Information Corrected- iCS/Grand Design/13496_1/Lag Bolt Install phase 2 (920018-920019) (003).pdf

Lag Bolt Install phase 2 (920018-920019) (003).pdf

pdf • May 29, 2026, 8:46 AM • 358,066 bytes

/home/openclaw/nas/Dropbox/#recycle/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13496_1/Lag Bolt Install phase 2 (920018-920019) (003).pdf

Lag Bolt Install phase 2 (920018-920019) (003).pdf

pdf • May 29, 2026, 8:46 AM • 358,066 bytes

/home/openclaw/nas/Dropbox/#recycle/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/13496_1/Lag Bolt Install phase 2 (920018-920019) (003).pdf

Lag Bolt Install phase 2 (920018-920019) (003).pdf

pdf • May 29, 2026, 8:46 AM • 358,066 bytes

/home/openclaw/nas/Dropbox/#recycle/GRE 8220/4-Pre-Authorizations Information Corrected- iCS/Grand Design/13496/Lag Bolt Install phase 2 (920018-920019) (003).pdf

Lag Bolt Install phase 2 (920018-920019) (003).pdf

pdf • May 29, 2026, 8:46 AM • 358,066 bytes

/home/openclaw/nas/Dropbox/#recycle/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13496/Lag Bolt Install phase 2 (920018-920019) (003).pdf

Lag Bolt Install phase 2 (920018-920019) (003).pdf

pdf • May 29, 2026, 8:46 AM • 358,066 bytes

/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/13496/Lag Bolt Install phase 2 (920018-920019) (003).pdf

Visual Inspection (920017).pdf