Claim Detail

processor • May 12, 2026, 5:48 PM

@Kaitlyn R Can you label the photos for me? Thank you!

processor • May 12, 2026, 5:57 PM

PA 949192 is in draft status.

processor • May 13, 2026, 7:41 AM

I think I figured out what photos go with what, so I'll let you know if I need anything else.

processor • May 13, 2026, 7:46 AM

PA 949192 has been submitted for approval.

processor • May 18, 2026, 12:52 PM

@Kaitlyn R Job 6 - need photos.

dealer_or_external • May 19, 2026, 10:33 AM

@Alix M ADDED PHOTOS

processor • May 19, 2026, 11:42 AM

Added. Thank you.

processor • May 20, 2026, 8:03 AM

@Kaitlyn R Job 6: approved for 1.4 hour Job 1: approved for 0.5 hour to replace observation camera (requested 0.75) Job 2: approved for 1 hour to replace nautilus panel Job 3: approved for 1.5 hour to replace 2 saddle boxes

dealer_or_external • Aug 10, 2026, 4:03 PM

@Alix M ALL OF THESE REPAIRS WILL BE DONE AT FACTORY SINCE IT IS THERE

processor • Aug 10, 2026, 4:10 PM

Thank you. I will move this to the write-off folder. @Heidi H FYI.

dealer_or_external • Aug 24, 2026, 12:10 PM

@Alix M FINAL RO ORDERED 1,2,3 BEING DONE @ FACTORY, 6 WAS DONE HERE

processor • Aug 24, 2026, 12:20 PM

@Destinee M @Matt F I need dates the work was completed. Above I was told that everything was being done at Grand Design, so this was moved to the write off folder, and this PA has since been denied due to this fact.

dealer_or_external • Aug 24, 2026, 12:22 PM

@Alix M LOOKS LIKE IT WAS DONE MAY 11, 2026

processor • Aug 24, 2026, 12:24 PM

@Destinee M @Matt F This will be something that will need to be claimed when we get approval on the old claims. This is well past the 30 days you have to submit for payment once work is completed. I will move to Claims Returned until then. @Heidi H

processor • Oct 26, 2026, 3:47 PM

---TIME SENSITIVE--- GRE 8220 | RO 13477B | PA 949192. Reviewed both RO versions, all 10 photos individually and the full sidebar threads. Recover the dealer-work portion: the August 24 clarification says jobs 1-3 are being done at the factory and job 6 was completed at Greeneway. Alix says the PA had been denied after the earlier report that everything was factory work, then placed this on hold for old-claim approval. Seek written reinstatement/late-filing acceptance for job 6 using that clarification and the repair record; do not bill factory work as dealer-performed work. Confirm job 6's actual completion date from the technician record. Destinee's August 24 reply says it looks like May 11; the final RO's promised date is not proof of completion. The final bills $79.28 ($9.28 sealant + 0.5 hour/$70 labor), while May 20 approval allows 1.4 hours. Reconcile the 0.9-hour/$126 difference with actual authorized work and time records; it is not a verified loss or an automatic billing increase. The RO records resealing and a heavy-water test with no visible leaks. Photos and the camera-error screenshot support documented concerns, but do not establish payment or factory completion. Photo labeling and the earlier request for job 6 photos were already addressed in May. Confirm final cost support/current payment status, attach the dated dealer completion record to the accepted claim through the normal authorized process, and name the submission owner and target date. @Matt F @Alix M @Heidi H @Chris B @Dustin L @Destinee M @Randall B