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Claim 13388B
GRE 8220 • Alix • Approved / Unpaid • grand-design
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AI Claim Analysis
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Compliance Score
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75 days open in the visible workflow.
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Chronology
Ready to order
Visible span: Jun 19, 2026, 2:56 AM to Sep 1, 2026, 2:57 AM.
Indexed evidence
4 docs / 8 images
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75 days open in the visible workflow; risk score 0.00.
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Path
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/13388B/INVOICE#_27521143.pdf
Timeline
First seen Jun 19, 2026, 2:56 AM • last seen Sep 1, 2026, 2:57 AM
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Comment Intelligence
Thread depth
26 indexed side comments on this claim.
Latest visible thread signal
Aug 31, 2026, 8:27 AM • processor • Added invoice for awning fabric.
Role mix
Dealer 0 • OEM 0 • Processor 14
Decision cues
Denial signals 1 • info / missing-doc asks 42 • approval signals 1
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Evidence Thread
Ashlee Olsen
processor • Jun 18, 2026, 6:19 PM
submitted PA#958382
Alix Mongiat
processor • Jun 23, 2026, 9:07 AM
@Michelle A From GD: No issue seen in photos provided
Can you get better photos of the issue you are stating?
Michelle Antinoja
dealer_or_external • Jun 23, 2026, 11:49 AM
@Alix M reached out to the CMR to get further photos.
Alix Mongiat
processor • Jul 2, 2026, 9:12 AM
Following up on this.
Michelle Antinoja
dealer_or_external • Jul 2, 2026, 10:34 AM
@Alix M CUSTOMER WILL BE AT UNIT THIS WEEKEND AND WILL SEND OVER PHOTOS.
Michelle Antinoja
dealer_or_external • Jul 2, 2026, 11:15 AM
@Alix M i have attached further photos.
Alix Mongiat
processor • Jul 2, 2026, 11:19 AM
Added. Thank you!
Alix Mongiat
processor • Jul 2, 2026, 1:45 PM
@Michelle A This was denied - no defect seen in photos.
Michelle Antinoja
dealer_or_external • Jul 2, 2026, 1:58 PM
There is small holes in the fabric as well as rippling due to the stretching of the fabric. There is absolutely deceft in this fabric. can you help direct me in photo to show better the defects? I will ask for better photos of the hole in the fabric. @Alix M
Alix Mongiat
processor • Jul 2, 2026, 3:28 PM
@Michelle A I would circle the defects if you can see them in the photos and upload the circled photos in order for me to submit them.
Michelle Antinoja
dealer_or_external • Jul 2, 2026, 3:50 PM
@Alix M i ASKED FOR BETTER PHOTOS OF THEM AS WELL. i WILL UPDATE AS SOON AS i GET THEM. thANK YOU!
Michelle Antinoja
dealer_or_external • Jul 2, 2026, 4:58 PM
he sent some other photos that i will be adding.
Alix Mongiat
processor • Jul 6, 2026, 11:39 AM
I have sent the photos to Tony Gary and Dan Kussow to review again. Thank you.
Alix Mongiat
processor • Jul 7, 2026, 8:25 AM
@Michelle A @Dustin L
Case Number: 6929199
Thank you for contacting Lippert Customer Care Center. Can you please provide the following:
• photo of complete fabric from the top fully extended (ensure holes are visible)
• photo of staking screws on each side of fabric (coach side)
• measurement from polycord at rail to polycord at tube - both sides
Michelle Antinoja
dealer_or_external • Jul 7, 2026, 10:19 AM
@Alix M cmr is using the unit currently but the sites are too close to put out the awning out6 but will get the photos on friday
Michelle Antinoja
dealer_or_external • Jul 10, 2026, 12:13 PM
@Alix M ADDED PHOTOS REQUESTED. pLEASE LET ME KNOW IF ANYTHING ELSE IS NEEDED.
fULL AWNING PHOTO HE STATED THE HOLES ARE IN THE LOWER LEFT.
CMR STATES
"Good morning. Here are the measurements we took following the direction provided.Front 8'2 & 3/4"Rear 8'2 & 7/8".Pictures to follow in separate texts."
Alix Mongiat
processor • Jul 10, 2026, 2:38 PM
Added what was provided and resubmitted for approval.
Alix Mongiat
processor • Jul 13, 2026, 7:32 AM
@Michelle A @Dustin L From Vendor: We requested
• photo of complete fabric from the top fully extended (ensure holes are visible)
A photo was provided of the topside but needs to be close up so we can see the holes in the fabric. Unable to see in original photo.
Michelle Antinoja
dealer_or_external • Jul 13, 2026, 9:29 AM
@Alix M I will ask him for close up photos of the holes in the fabric. I sent the customer exactly what they requested. You can not take a photo of the full awning and see the holes at the same time. They should have been in separate lines.
Alix Mongiat
processor • Jul 13, 2026, 11:39 AM
@Michelle A They want a photo of the complete fabric from the top, so close up's is not what they are looking for. But the photo of the full awning that was provided was from a distance and not super close. I would just ask that they take it straight on rather than from the side. There can be a full photo and then go closer up to show the holes if you cant see them from the full photo straight on.
Michelle Antinoja
dealer_or_external • Jul 13, 2026, 12:18 PM
@Alix M THE ONLY WAY TO GET THE ENTIRE AWNING IN THE PHOTO IS FROM THAT ANGLE. THERE IS NO GOOD WAY TO PROVIDE WHAT THEY ARE ASKING. tHE HOLES ARE SMALL. tHERE WILL BE NO WAY TO SHOW THE FULL AWNING AND THE HOLES IN THE SAME PHOTO. SO WE PROVIDED THE FULL AWNING, AND NOW WE WILL GET PHOTOS OF THE HOLES.
Michelle Antinoja
dealer_or_external • Jul 15, 2026, 9:25 AM
@Alix M added photos of the holes in the awning.
Alix Mongiat
processor • Jul 15, 2026, 10:12 AM
@Michelle A Those photos are the same exact thing. I will upload, but again, that is not what they were requesting as they wanted the whole top with holes. I understand they are not visible, but the photo of the entire awning was too far away according to them. I will see what they say to this.
Michelle Antinoja
dealer_or_external • Jul 15, 2026, 11:17 AM
@Alix M let me know if they are still requesting. CMR states they are different location. just look the same. So i'm not sure. I also thought they were the same photo
Alix Mongiat
processor • Jul 15, 2026, 12:27 PM
@Michelle A @ANNA F @Dustin L This was approved for 1.5 hours for new awning fabric
Alix Mongiat
processor • Aug 31, 2026, 8:27 AM
Added invoice for awning fabric.
Claim Files
MAASSEN - 13388B.pdf
pdf • Jun 18, 2026, 5:08 PM • 71,155 bytes
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/13388B/MAASSEN - 13388B.pdf
MAASSEN - 13388B.pdf
pdf • Jun 18, 2026, 5:08 PM • 71,155 bytes
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/13388B/MAASSEN - 13388B.pdf
MAASSEN - 13388B.pdf
pdf • Jun 18, 2026, 5:08 PM • 71,155 bytes
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/1-Pre-Authorizations Needed- iCS/Grand Design/13388B/MAASSEN - 13388B.pdf
MAASSEN - 13388B.pdf
pdf • Jun 18, 2026, 5:08 PM • 71,155 bytes
/home/openclaw/nas/Dropbox/GRE 8220/1-Pre-Authorizations Needed- iCS/Grand Design/13388B/MAASSEN - 13388B.pdf