Claim 13368

Claim explorer / evidence thread

Claim 13368

GRE 8220 • Alix • Paid • grand-design

Next Recommended Action

Escalate to State

Payment deadline violated

Reason

OEM Response Deadline Exceeded

Deadline

Payment deadline violated

Estimated recovery

$750.00

Generate OEM Demand Letter

risk 0.55 deadline Overdue / escalation ready images 4 matched 2 gaps 2

Warranty deadline timeline

Track where the claim sits in the recovery workflow, how many days have elapsed, and whether the auto-approval window or payment deadline is already in play.

Uploaded

Completed stage

71d elapsed • 0d remaining

Analyzed

Completed stage

71d elapsed • 0d remaining

Awaiting OEM

Completed stage

71d elapsed • 0d remaining

Auto-Approved

Completed stage

71d elapsed • 0d remaining

Payment Due

Completed stage

71d elapsed • 0d remaining

Escalation Eligible

Completed stage

71d elapsed • 0d remaining

Resolved

Overdue / escalation ready

71d elapsed • 0d remaining • Overdue

AI Claim Analysis

Estimated Recovery Amount

$750.00

What this claim may still be worth based on current evidence.

Compliance Score

45/100

Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.

Violations Detected

OEM Response Deadline Exceeded • Payment Deadline Exceeded

Missing Items

missing_unit_id_photo • low_quality_photo_package

Deadline Status

Overdue / escalation ready

71 days open in the visible workflow.

Recommended Action

Escalate to State

This is the fastest next move from the current workflow stage.

US dispute readiness

Evidence packet check

Compact packet candidate

Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.

Estimated pack size

Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.

Evidence packet lane

Compact packet candidate

Small enough for a compact escalation packet, assuming final PDFs stay clean.

Chronology

Ready to order

Visible span: Apr 23, 2026, 3:33 PM to Jun 20, 2026, 2:56 AM.

Indexed evidence

14 docs / 10 images

Use only the strongest evidence in the escalation packet; keep the rest as support material.

Cross-reference base

Available

Line items, comments, or gap flags can be tied back to supporting material.

Witness verification

Human verification required

Any statement or affidavit output must be checked by the witness before use.

AI / citation gate

Manual check required

Escalation material must keep facts, inferences, citations, and source documents separated.

Expert evidence pressure

Not signalled

No expert-evidence trigger is visible from the current image rollup.

Escalation posture

Escalation watch

71 days open in the visible workflow; risk score 0.55.

Claim Summary

Evidence summary

images=4; damage=0; unit=0; parts=0; doc=3; gaps=missing_unit_id_photo,low_quality_photo_package • Unit 2026 Grand Design • VIN 573TM2726TBB05490

Path

/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13368/Print Claim 988091.pdf

Timeline

First seen Apr 23, 2026, 3:33 PM • last seen Jun 20, 2026, 2:56 AM

Evidence flags

missing unit id photo • low quality photo package

Comment Intelligence

Thread depth

10 indexed side comments on this claim.

Latest visible thread signal

May 21, 2026, 10:25 AM • processor • This paid on check 653222 on 5/20/26 for $73.50

Role mix

Dealer 0 • OEM 0 • Processor 7

Decision cues

Denial signals 1 • info / missing-doc asks 3 • approval signals 2

Best move

Work missing-doc or reply asks first from the thread.

Quick Actions

Back to search results

Run the same search again.

Open focused evidence thread

Jump straight into Dropbox side comments, notes, and support documents.

Open claim explorer

Return to the main recovery queue view.

Open evidence room

See the quick-rule cards first, then open the legal basis only if needed.

Images

document-photo

work-order-image

Claim Lines

complaint

THE UNIT WAS RECIEVED WITH DOG BOWLS AND W 1020 GRAND IT SHOULD NOT HAVE DOG BOWLS

matched • confidence 0.81

cause

Done, touched up the holes the best we could,

partial-match • confidence 0.71

correction

Done REQ: .80

partial-match • confidence 0.63

complaint

PER ROB- THE UNIT WAS SUPPOSED TO COME W 1020 GRAND WITH A TABLE AND IT DIDNT- IT IS A PLASTIC DINNETTE TABLE FOR THE TOY HAULER SECTION OF THE UNIT- PER ROB, WE ARE TO SUBMIT A WARRANTY CLAIM AND GET HIM THE CLAIM NUMBER SO THAT HE CAN CONNECT THE TABLE TO IT AND DROP SHIP THEM TO THE CUSTOMER

matched • confidence 0.81

cause

PART SHORTAGE FROM THE MANUFACTURER

gap • confidence 0.71

correction

PART SHORTAGE FROM THE MANUFACTURER- SEE ROB AT GRAND DESIGN FOR FURTHTER INFORMATION- THE TABLE IS TO BE DROP SHIPPED TO THE CUSTOMERS HOME ADDRESS NO LABOR FOR THIS LINE-

gap • confidence 0.81

Evidence Thread

Alix Mongiat

processor • Apr 22, 2026, 5:25 PM

@Kaitlyn R Job 1- I am a little confused by this. Please review.

Kaitlyn Reinwand

dealer_or_external • Apr 22, 2026, 5:28 PM

@Alix M the unit was received with dog bowls installed by the manufacturer. we had to remove them and cover the holes. Rob, the rep for the units is aware. We just need to get this submitted so I can call him with the claim number so he can push everything on Grand Designs side.

Alix Mongiat

processor • Apr 22, 2026, 5:29 PM

Okay, I will enter this right now. I didn't know they came attached in the camper, so it makes sense now. Thanks!

Alix Mongiat

processor • Apr 22, 2026, 5:34 PM

@Kaitlyn R PA 944302 has been submitted for approval.

Alix Mongiat

processor • Apr 27, 2026, 12:27 PM

@Kaitlyn R Job 2: There are no notes in the DAF about this being short and no cases in the files of this being approved to be dropped shipped to customer. Please provide more information or a Salesforce case number.

Kaitlyn Reinwand

dealer_or_external • Apr 27, 2026, 12:48 PM

@Alix M RANDALL IS CONTACTING ROB, THE SALES REP AT GRAND DESIGN TO STRAIGHTEN IT OUT. THIS IS HOW HE TOLD US TO HANDLE IT AND THAT HE WOULD PUSH IT THROUGH ON THEIR END ONCE WE GAVE HIM THE PRE-AUTH NUMBER.

Alix Mongiat

processor • May 5, 2026, 8:56 AM

@Kaitlyn R Job 1 was approved for 0.5 hour Job 2 was denied - this is considered "lot shortage"

Kaitlyn Reinwand

dealer_or_external • May 13, 2026, 5:19 PM

@Alix M DATE IN: 04/15/2026 DATE STARTED: 04/15/2026 DATE COMPLETED: 4/16/26 PARTS USED: NO PARTS USED ON THIS WORK ORDER FINAL RO IS THE ONE THAT IS UPLOADED.

Alix Mongiat

processor • May 14, 2026, 12:01 PM

Claim 988091 has been submitted for payment.

Alix Mongiat

processor • May 21, 2026, 10:25 AM

This paid on check 653222 on 5/20/26 for $73.50

Claim Files

Print Claim 988091.pdf

pdf • May 21, 2026, 10:26 AM • 14,848 bytes

/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13368/Print Claim 988091.pdf

13368.pdf