Claim explorer / evidence thread
Claim 13347
GRE 8220 • Alix • OEM Review • grand-design
risk 0.90
deadline Overdue / escalation ready
images 111
matched 33
Warranty deadline timeline
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Overdue / escalation ready
67d elapsed • 0d remaining • Overdue
Escalation Eligible
Upcoming statutory deadline
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Resolved
Upcoming statutory deadline
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AI Claim Analysis
Estimated Recovery Amount
$2,875.00
What this claim may still be worth based on current evidence.
Compliance Score
10/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
2
Parts Markup Short-Paid • OEM Response Deadline Exceeded
Missing Items
0
missing_unit_id_photo • missing_parts_evidence • damage_signal_without_damage_photo
Deadline Status
Overdue / escalation ready
67 days open in the visible workflow.
Recommended Action
Review Short-Pay
This is the fastest next move from the current workflow stage.
US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
65
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Full evidence packet
Estimated packet is large. Prepare a concise executive chronology with full backup evidence separated.
Chronology
Ready to order
Visible span: Apr 27, 2026, 11:54 PM to Jun 23, 2026, 2:55 AM.
Indexed evidence
31 docs / 24 images
Use only the strongest evidence in the escalation packet; keep the rest as support material.
Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Escalation watch
67 days open in the visible workflow; risk score 0.90.
Claim Summary
Evidence summary
images=111; damage=0; unit=0; parts=0; doc=100; gaps=missing_unit_id_photo,missing_parts_evidence,damage_signal_without_damage_photo • Unit 2025 Grand Design • VIN 573FR3629S9929752
Path
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.2- Claims Returned iCS-GRE/Grand Design/13347/o'hare - 2.jpg
Timeline
First seen Apr 27, 2026, 11:54 PM • last seen Jun 23, 2026, 2:55 AM
Evidence flags
missing unit id photo • missing parts evidence • damage signal without damage photo
Comment Intelligence
Thread depth
51 indexed side comments on this claim.
Latest visible thread signal
Jun 25, 2026, 9:49 AM • processor • And $14 on check 657582
Role mix
Dealer 0 • OEM 0 • Processor 38
Decision cues
Denial signals 11 • info / missing-doc asks 52 • approval signals 13
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Work missing-doc or reply asks first from the thread.
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Images
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Claim Lines
complaint
CUSTOMER STATES THAT THEY HAVE BEEN W 1020 GRAND WORKING WITH GRAND DESIGN AND LIPPERT REGARDING HIS SLIDE OUT- CUSTOMER HAS A TECHNICIAN COME OUT TO HIS UNIT IN TUCSON AND THEY FOUND THAT THE SLIDE OUT IS OUT OF SPEC- CUSTOMER PROVIDED THE LIPPERT CASE #: 6360650- PER LIPPERT, THE SLIDE OUT NEEDS TO BE REMOVED AND REINSTALLED TO SPEC- IT IS THE ODS LOWER FRONT CORNER THAT IS SQUEALING-Repair bedroom slide case # 00940587
matched • confidence 0.81
cause
It looks like the slide out opening is too narrow. These systems should be 3 7/8 +/- 1/8 inches from the column to the wall and this one is 3 11/16 on the front side and 3 5/8 on the backside. The entire slideout will have to be removed and we will have to measure the opening to see if its even wide enough. And from what i can tell the noise is coming from the facia rubbing on the swelled up style.
matched • confidence 0.81
correction
...
partial-match • confidence 0.63
complaint
Floor squeak back side of island W 1020 GRAND
matched • confidence 0.81
cause
The squeak is right in front of the freezer door. Ill have to drop the underbelly and see if i can see where the squeak is coming from.
matched • confidence 0.81
correction
...
partial-match • confidence 0.63
correction
...
unreviewed • confidence 0.00
correction
...
unreviewed • confidence 0.00
correction
...
unreviewed • confidence 0.00
correction
...
unreviewed • confidence 0.00
complaint
Armrest tear see attached photo W 1020 GRAND
matched • confidence 0.85
cause
The armrest is ripped. We will need a new armrest.
partial-match • confidence 0.71
correction
...
partial-match • confidence 0.63
complaint
PREFORM ROOF INSPECTION AND ADVISE IF I PDI PRE-D REPAIR IS NEEDED.
matched • confidence 0.91
cause
1001 CUSTOMER REQUESTED. It looks like there is a puncture mark under the ods edge of the a/c. Nothing is soft but it should be at least covered with eturnabon tape. There are a few pin holes in the dicor. 1 tube and .6 to complete. There are some odd wrinkles in the roof membrane behind the antenna. Nothing seems to be wrong im just noting in case it becomes an issue.
matched • confidence 0.98
correction
...
partial-match • confidence 0.63
complaint
Check U bolt torque U bolts replaced W 1020 GRAND replaced by Lippert and RV tech installed while in Tucson,Az Should be at 90ft/lb
matched • confidence 0.81
cause
1001 CUSTOMER REQUESTED The customer has a second set of nuts on all of the u-bolts so i took all of them off, checked the torque on the lug nuts and their all at 90 ft/lbs. I put the nuts back on when i was done.
matched • confidence 0.81
correction
Done. requst:1.0
partial-match • confidence 0.63
complaint
Replaced water pump to be reimbursed by W 1020 GRAND GD
matched • confidence 0.98
cause
Done
partial-match • confidence 0.63
correction
Done
partial-match • confidence 0.63
complaint
Repair/replace both tail lights due to W 1020 GRAND moisture under lens on both sides
matched • confidence 0.81
cause
Water got inside the lights. I replaced both the lights. I tested them when i was done
matched • confidence 0.98
correction
Done. request 2.0
partial-match • confidence 0.71
complaint
Remove lump under flooring under the W 1020 GRAND table in the slideout *DO NOT REPAIR IF LINOLEUM MUST BE CUT*
matched • confidence 0.81
cause
There are multiple chunks of wood under the vynel. This vynel is free floating so i was able to get my arm under the vynel and get the chunks out.
matched • confidence 0.81
correction
Done. REQUEST:.2
partial-match • confidence 0.71
complaint
Repair lose trim by left recliner see W 1020 GRAND photo
matched • confidence 0.85
cause
The baton strip is too long. I had to move the recliners, take the baton off, cut it down, nail it back on, putty the holes and put the recliners back in place.
matched • confidence 0.81
cause
The baton strip is too long. I had to move the recliners, take the baton off, cut it down, nail it back on, putty the holes and put the recliners back in place.
unreviewed • confidence 0.00
cause
The baton strip is too long. I had to move the recliners, take the baton off, cut it down, nail it back on, putty the holes and put the recliners back in place.
unreviewed • confidence 0.00
cause
The baton strip is too long. I had to move the recliners, take the baton off, cut it down, nail it back on, putty the holes and put the recliners back in place.
unreviewed • confidence 0.00
cause
The baton strip is too long. I had to move the recliners, take the baton off, cut it down, nail it back on, putty the holes and put the recliners back in place.
unreviewed • confidence 0.00
correction
Done. REQUEST:.7
partial-match • confidence 0.71
correction
Done. REQUEST:.7
unreviewed • confidence 0.00
correction
Done. REQUEST:.7
unreviewed • confidence 0.00
correction
Done. REQUEST:.7
unreviewed • confidence 0.00
correction
Done. REQUEST:.7
unreviewed • confidence 0.00
complaint
Radio doesn't turn off - happened 3 W 1020 GRAND times. Tried to remve a fuse but still didn't turn it off. Have to shut off the main battery disconnect to shut down. See attached photo
matched • confidence 0.85
cause
NPF. I turned the radio on and off multiple times with no issues.
matched • confidence 0.81
correction
Done. REQUEST:.5
partial-match • confidence 0.71
complaint
Check all rack and pinion slides for W 1020 GRAND proper adjustment - customer states gap is different on the left vs right side of the rooms.
matched • confidence 0.81
cause
Metal hanger is too short. The slides are all fine. The metal hanger before the ods slide is too short and its pulling the metal in causing a gap at the bottom of the t-molding. I re bent the hanger, pushed the metal out and re secured it.
matched • confidence 0.81
correction
Done. REQUEST: .2
partial-match • confidence 0.71
complaint
Water leak bedroom slide front seal, W 1020 GRAND bedroom floor was wet after a few rain events.
matched • confidence 0.98
cause
Water is getting in through the cut out around the bottom gear rack and the water is over-flowing the cup and it damaged the style on the inside. All the measurements for the bottom seal are correct. I put some silicone in the corner to help redirect the water but after a while some water gets past it. We have to see what the manufacturer suggests.
matched • confidence 0.98
correction
... NEED RECOMMENDATION ON REPAIR REQUEST: 1.75 + ADDITONAL TIME ONCE DIRECTED HOW TO PROCEED.
matched • confidence 0.81
complaint
WARRANTY REPAIR 12 -trim on ods slideout W 1020 GRAND has come loose on the interior side
matched • confidence 0.81
cause
The baton strip popped off. I nailed it back on and covered the holes with putty.
partial-match • confidence 0.71
correction
Done. REQUEST: .1
partial-match • confidence 0.71
complaint
WARRANTY REPAIR 13 - cmr states that W 1020 GRAND there is some intermittent squeaking on the interior steps.
matched • confidence 0.81
cause
The steps squeak when you step on them.
matched • confidence 0.81
correction
... iS UNIT INVOLVED IN RECALL?
partial-match • confidence 0.71
correction
... iS UNIT INVOLVED IN RECALL?
unreviewed • confidence 0.00
correction
... iS UNIT INVOLVED IN RECALL?
unreviewed • confidence 0.00
correction
... iS UNIT INVOLVED IN RECALL?
unreviewed • confidence 0.00
correction
... iS UNIT INVOLVED IN RECALL?
unreviewed • confidence 0.00
complaint
WARRANTY REPAIR 14 - cmr states they W 1020 GRAND found water damage on the interior side at floor level at the bedroom slideout
matched • confidence 0.98
cause
Water damage. A style and a piece of facia are damaged. The style is 32 in long 3 3/8 wide. The facia is 58 9 1/16 long and 5 3/4 wide
matched • confidence 0.95
correction
... REQUEST: .5
partial-match • confidence 0.71
complaint
WARRANTY REPAIR 16 - cmr states the ac W 1020 GRAND unit in the main cabin doesn't sound right. Sounds like something might be slightly rubbing on the fan above the roof line
matched • confidence 0.98
cause
The interior shroud is vibrating. I turn the a/c on and i can instantly here a vibration. I took the interior shroud off to look inside and the noise stopped. I put the shroud back on and the noise is coming from the slider for the air dump. I tried sliding a piece of seal in there to act as a buffer and it didn't help. We will need a new interior shroud.
matched • confidence 0.81
correction
... REQUEST: 1.5
partial-match • confidence 0.71
complaint
WARRANTY REPAIR 15 - Customer says left W 1020 GRAND side of front awning makes a chattering sound, primairly when retracting
matched • confidence 0.81
cause
NPF. I ran the awning in and out and there are no abnormal noises.
matched • confidence 0.81
correction
Done. REQUEST:.1
partial-match • confidence 0.71
complaint
WARRANTY REPAIR 17 - Rear awning makes W 1020 GRAND snapping sound when nearly completely retracted.
partial-match • confidence 0.71
cause
The rear outer arm is catching on the bottom of the inner arm. I bent the innner arm in so the outer arm will clear.
matched • confidence 0.81
correction
Done. .2
partial-match • confidence 0.63
complaint
The Entry Door Code is 8412 E 17657 OHARE
partial-match • confidence 0.71
correction
NOTING
partial-match • confidence 0.63
Evidence Thread
Alix Mongiat
processor • Apr 24, 2026, 10:15 AM
@Kaitlyn R
Warranty Repair 1: How much time are you requesting?
Warranty Repair 2: How much time are you requesting and we need a correction as Grand Design won't approve anything until you have this.
Warranty Repair 3: Please list a proper cause for the torn armrest.
Warranty Repair 4: Do you have a case number for the water pump or any other information as to why it needed replaced? Also need time requested.
Warranty Repair 13: I do not see the recall listed for this unit in Grand Designs system. Let me know how you want me to proceed.
Warranty Repair 14: Where did the leak come from? If not previously noted on the WO, we will need a line for the leak to be fixed.
Michelle Antinoja
dealer_or_external • Apr 27, 2026, 3:06 PM
@Alix M
JOB 1# 3.0 HR TO HYPER EXTEND SLIDEOUT, THEN MAY NEED MORE TIME DEPENDING ON WHAT IS FOUND. BELIEVE THE HOLE IS CUT INCORRECTLY.
JOB#2: WE WOULD LIKE TO DROP THE UNDERBELLY IN ORDER TO SEE WHERE THE SQUEAK IS COMING FROM . WE WOULD REQUEST 1.0 HR TO DROP UNDERBELLY TO GET FURTHER INFORMATION. WE CANNOT TELL WHAT IS NEEDED UNTIL GETTING IN THERE. BUT BEFORE WE DROP IT WE WANT TO KNOW IT WILL BE COVERED OR NOT. SQUEAKS TYPICALLY AREN'T SO IF THEY AREN'T GOING TO COVER IT WE DON'T WANT TO LOOK INTO IT MORE.
JOB#3 - I AM UNSURE HOW TO RESPOND TO THIS. ITS A TEAR, i DON'T KNOW HOW IT HAPPENED. CMR STATED THAT HE NOTICED IT. DOESN'T LOOK LIKE IT WAS CUT OR WORN DOWN. i'M NOT SURE IF IT CRACKED OR WHAT.
JOB#4 - i WILL ASK FOR THAT INFORMATION FROM THE CUSTOMER
JOB#13 - IF NOT PART OF THE RECALL WE WOULD REQUEST APPROVAL FOR THE TIMES TO INSTALL THE BRACKETS AS WELL AS THE PARTS.
jOB#14 - I WILL GET THAT FURTHER INFORMATION FROM THE TECHNICIAN, HE IS HERE TODAY JUST ON BREAK.
i WILL UPDATE ON THE LAST LINE SHORTLY.
Michelle Antinoja
dealer_or_external • Apr 27, 2026, 3:45 PM
@Alix M water damage is coming in at the bottom of the slide. The same slide we are requesting to pull out to check the hole the slide is in to verify that is it cut properly. He said that the very bottom of the slide where the water is getting in, there is a small drip pan to catch any water that might come in a little but the gap is allowing to much water in and overflowing the drip tray causing the water to infiltrate the unit. He said he wanted to put a line of caulk in there to help deter the water from back flowing into the unit and to give it a little more of a ledge to keep water out but the space is so tight we can not get the nozzle of a caulk gun in to the drip tray to do that. If we get the approval to for the slide to be taken out, we may have more options on way to prevent further damage.
I also spoke to my tech on the floor squeak by the freezer door. He stated that the there are several things that could be happening, but we will not know until we drop that under belly. he said there could be a screw that is rubbing making the noisem or a clump of sawdust that is built up in that spot and he isn't sure what it would be until we can open up.. .
I also confirmed with my tech that the tear in the arm rest is unknown in origin. He stated that there is not rough wear on the arm and the couch is in like new condition. We do not believe that it is wear and tear issue, and it does seem to be a straight enough cut to have been from a knife or anything. If you would like me to try and get further information from the tech I can reach out.
Alix Mongiat
processor • Apr 28, 2026, 8:44 AM
@Michelle A Any updated for Job 4? Also need requested time for this.
Alix Mongiat
processor • Apr 28, 2026, 9:02 AM
@Michelle A Warranty Repair 4 requires photos; PHOTO OF THE COMPLETE PART + CLEAR PHOTO OF THE COMPLETE AXLE VENDOR TAG + PHOTO CLEARLY SHOWING THE DEFECT.
Alix Mongiat
processor • Apr 28, 2026, 9:04 AM
@Michelle A Any updated for Job 5? Also need requested time for this. (water pump, this is confusing because I cannot see what the warranty repair numbers are)
Alix Mongiat
processor • Apr 28, 2026, 9:05 AM
@Michelle A Warranty Repair 4 requires photos (U-BOLT) line; PHOTO OF THE COMPLETE PART + CLEAR PHOTO OF THE COMPLETE AXLE VENDOR TAG + PHOTO CLEARLY SHOWING THE DEFECT.
Alix Mongiat
processor • Apr 28, 2026, 9:05 AM
@Michelle A Any updated for Job 5? Also need requested time for this. I also need a tag for this. (water pump, this is confusing because I cannot see what the warranty repair numbers are)
Alix Mongiat
processor • Apr 28, 2026, 9:05 AM
@Kaitlyn R
Warranty Repair 1: How much time are you requesting?
Warranty Repair 2: How much time are you requesting and we need a correction as Grand Design won't approve anything until you have this.
Warranty Repair 3: Please list a proper cause for the torn armrest.
Warranty Repair 5: Do you have a case number for the water pump or any other information as to why it needed replaced? Also need time requested.
Warranty Repair 13: I do not see the recall listed for this unit in Grand Designs system. Let me know how you want me to proceed.
Warranty Repair 14: Where did the leak come from? If not previously noted on the WO, we will need a line for the leak to be fixed.
Alix Mongiat
processor • Apr 28, 2026, 9:30 AM
PA 945462 is in draft status. Just need the information requested above and it is ready to submit for approval.
Michelle Antinoja
dealer_or_external • Apr 28, 2026, 9:32 AM
@Alix M I will be uploading some photos he sent of the part receipt. but I emailed him again today asking for the case number as he didn't give it with the other information
I will get the photos for line 4.
Michelle Antinoja
dealer_or_external • Apr 28, 2026, 2:26 PM
@Alix M I spoke with CMR. He states that there was no case number given, they just told him to submit the receipts. SO I will add those for you. If we need more information once entered let me know. I can have customer call them.
Alix Mongiat
processor • Apr 28, 2026, 2:57 PM
Okay, I will add that receipt. However, we still need photos for the U-bolts - photos needed are stated above. I will enter this for now as is to get this moving.
Alix Mongiat
processor • Apr 28, 2026, 3:00 PM
PA 945462 has been submitted for approval.
Michelle Antinoja
dealer_or_external • Apr 29, 2026, 10:01 AM
@Alix M ADDED U-BOLT PHOTOS
Alix Mongiat
processor • May 1, 2026, 1:25 PM
@Kaitlyn R @Michelle A
Warranty Repair 11 - Is this the same slide out as listed on line 1?
Warranty Repair 2 - denied Floor noises such as pops and squeaks in general are going to occur and labor to chase them down is not warrantable. You may check the island and make sure it is secure to the floor- Sometimes that may cause the noise.
Warranty Repair 3 - Will cover part only as a one time courtesy to the customer (armrest)
Warranty Repair 4 - denied Maintenance repair not covered under warranty (u-bolts)
Warranty Repair 5 - Customer reimbursement needs to be sent to customer service using case #940587 not through warranty
Warranty Repair 9 - denied resetting the radio is a maintenance repair
Warranty Repair 13 - denied - Not a covered warranty repair would be owners expense
Alix Mongiat
processor • May 5, 2026, 8:54 AM
Following up on this. Thanks!
Michelle Antinoja
dealer_or_external • May 6, 2026, 11:27 AM
@Alix M wARR 11 AND waRR01 ARE BOTH FOR THE SAME SLIDE. I DIDN'T REALIZE IT WAS ADDED TWICE.
DID WE HAVE UPDATE ON wARR16? DIDN'T SEE IT IN HERE.
Alix Mongiat
processor • May 6, 2026, 2:57 PM
@Michelle A I only added ones the Grand Design has questions on and/or denied so I can put all approvals together once I get them.
Alix Mongiat
processor • May 6, 2026, 2:59 PM
Added notes regarding Warranty Repair 11.
Alix Mongiat
processor • May 7, 2026, 8:45 AM
@Michelle A
Warranty Repair 1: approved for 3 hours
Warranty Repair 2: denied; floor squeaks are normal.
Warranty Repair 3: approved (no time approved, and no notes, verifying if this is a part only approval)
Warranty Repair 4: denied - maintenance
Warranty Repair 5: denied - customer reimbursement is not handled through warranty- Customer reimbursement needs to be sent to customer service using case #940587
Warranty Repair 6: approved for 0.4 hour (requested 2 hours)
Warranty Repair 7: approved for 0.5 hour
Warranty Repair 8: approved for 0.7 hour
Warranty Repair 9: denied - customer maintenance NPF
Warranty Repair 10: approved for 0.3 hour
Warranty Repair 11: approved for 1 hour (requested 1.75 hour) *Emailed on direction as no further notes
Warranty Repair 12: approved for 0.1 hour
Warranty Repair 13: denied - not a covered repair
Warranty Repair 14: approved for 0.5 hour
Warranty Repair 16: approved for 0.6 hour (requested 1.5 hour)
Warranty Repair 17: approved for 0.3 hour
(Entering Warranty Repair 15 on separate PA, I missed this. Being NPF, it will most likely be denied)
Alix Mongiat
processor • May 7, 2026, 8:49 AM
PA 947781 has been submitted for approval for Warranty Repair 15.
Michelle Antinoja
dealer_or_external • May 7, 2026, 9:22 AM
@Alix M CAN WE ALSO SEE IF THEY CAN GIVE US THE PART NUMBER FOR THE ARM REST? I'm only finding the full seat on each side or the entire couch . I do not see any option for just the middle arm.
Alix Mongiat
processor • May 7, 2026, 11:12 AM
@Michelle A Our best recommendation is that you reach out to Grand Design to get the part numbers so you can be sure you are getting the correct part.
Warranty Repair 11:For repair instructions you can have your tech call into our site call dept for visual assistance. Have your tech call in when they are with the unit and on a cell phone, ask for site call and give them case#1020395.
Alix Mongiat
processor • May 11, 2026, 12:54 PM
@Michelle A Warranty Repair 15 was approved for 0.1 hour
Michelle Antinoja
dealer_or_external • Jun 10, 2026, 1:41 PM
@Alix M
DATE IN:4/13/2026
DATE STARTED:4/20/2026
DATE COMPLETED:6/2/2026
PARTS:
WARR01:82201161 - SCREW 12 X 1 PAN QUAD TYPE A PAINTED BLACK - QTY:1 - PRICE:14.27
82201118 - BUTYL TAPE 1/8"X1"X30' BLACK - QTY:1 - PRICE:14.82
822040780 - SEAL SLIDE-OUT CORNER CUP LH FOR IN-WALL MECH - QTY:1 - PRICE:2.51
822052299 - STILE 18MM X 4 X 9 FT SQ CHAMPAGNE PEWTER LC - QTY:1 - PRICE:24.88
822041338 - VERT. FACIA LEG 5.75 X 72.5 CHAMP. PEWTER - QTY:2 - PRICE:47.11
WARR03:822084137 - SOFA CENTER CONSOLE SECT FOR 62" THEATER HERNANDEZ LINEN W/USB AC T270 SILVER - QTY:1 - PRICE:240.81 (CMR REQUESTED IT BE DROP SHIPPED TO HIM)
WARR06:851599003008 - NOVAFLEX PRO 10 OZ TRANSLUCENT - QTY:1 - PRICE:9.28
82201278 - TAIL LIGHT 6" OVAL W/REVERSE - QTY:2 - PRICE:19.89
WARR16:4895257103354 - FURRION CHILL RV AC STANDARD AIR DISTRIBUTION BOX FOR ELECTRONIC CONTROL/ - QTY:1 - PRICE:103.97 (CMR REQUESTED ITEM BE DROPPED SHIPPED TO HIM)
UPLOADED INVOICES
Alix Mongiat
processor • Jun 10, 2026, 3:22 PM
Claim 994189 was submitted for payment for warranty repair 15.
Alix Mongiat
processor • Jun 10, 2026, 3:31 PM
Doesn't go with this WO.
Alix Mongiat
processor • Jun 10, 2026, 3:31 PM
Doesn't go with this wo.
Alix Mongiat
processor • Jun 10, 2026, 3:40 PM
@Michelle A
Some of the invoices you uploaded do not belong to the WO. I need invoices for the following still:
Warranty Repair 1 - screw 12 x 1 pan quad type a painted black, butyl tape 1/8"x1"x30'
Warranty Repair 3 - sofa center console sect
Warranty Repair 6 - novaflex, tail lights
Warranty Repair 16 - furrion chill rv ac standard air dist box
Alix Mongiat
processor • Jun 10, 2026, 3:41 PM
Claim 994198 is in draft status until we get invoices.
Alix Mongiat
processor • Jun 10, 2026, 3:41 PM
doesn't belong to the WO - customer to submit to GD for repayment.
Alix Mongiat
processor • Jun 10, 2026, 3:41 PM
doesn't belong to the WO - customer to submit to GD for repayment.
Alix Mongiat
processor • Jun 10, 2026, 3:41 PM
doesn't belong to the WO - customer to submit to GD for repayment.
Michelle Antinoja
dealer_or_external • Jun 10, 2026, 4:19 PM
@ANNA F CAN YOU FIND THE REMAINING INVOICES?
ANNA FREEMAN
dealer_or_external • Jun 11, 2026, 1:03 PM
@Alix M I have uploaded the invoices I could. The Novaflex was from Northern and I cannot get that one. The sofa counsel has not been shipped direct to the customer yet, so we are waiting on that final invoice from GD.
Alix Mongiat
processor • Jun 11, 2026, 4:55 PM
@Michelle A @ANNA F I need part information for Warranty Repair 14 as you stated you replaced the stile and a piece of fascia.
ANNA FREEMAN
dealer_or_external • Jun 12, 2026, 7:52 AM
@Alix M @Michelle A Sorry for the confusion the parts were relieved on line WARR 01, the issue on line WARR16 is due to the slide being out of spec on line WARR 01 so the tech fixed the woodwork on line WARR01. after reinstalling the slide.
Alix Mongiat
processor • Jun 12, 2026, 9:46 AM
Thank you. I will just make note of it on the claim and hopefully they will be understanding.
Alix Mongiat
processor • Jun 12, 2026, 10:00 AM
Claim 994198 has been submitted for payment for all jobs excluding the armrest line.
Alix Mongiat
processor • Jun 16, 2026, 11:40 AM
@Michelle A @ANNA F
From GD:
Warranty Repair 1: How many screws were used? based off the price you are claiming 250 from the invoice.
Warranty Repair 16: GD requires clear pics of the front and back of the defective part removed from the unit
Michelle Antinoja
dealer_or_external • Jun 16, 2026, 12:05 PM
@Alix M unit was picked up already as he already had to cancel a trip while it was here. So i requested those from the customer
Per the work order only one screw was used.
Alix Mongiat
processor • Jun 16, 2026, 12:22 PM
The customer has the defective part? The dealership should have the defective part.
Alix Mongiat
processor • Jun 16, 2026, 12:53 PM
@Michelle A The customer has the defective part? The dealership should have the defective part.
Alix Mongiat
processor • Jun 16, 2026, 12:54 PM
@Michelle A @ANNA F The price for the screws will need to change. The part you are stating 1 was part of a pack of 250.
Alix Mongiat
processor • Jun 16, 2026, 12:56 PM
@Michelle A @ANNA F The price for the screws will need to change. The part you are stating 1 was part of a pack of 250. If only 1 screw was actually used, the price is only $0.06
Michelle Antinoja
dealer_or_external • Jun 17, 2026, 9:30 AM
@Alix M added photos of the shroud you needed. Please let me know if there is anything else.
Alix Mongiat
processor • Jun 22, 2026, 7:55 AM
Added.
@Michelle A Please remember to move folders to the Corrected folder when you provide the information needed. If I happen to be off, nothing will get processed until I get back if folders are not moved to the correct folders. Thank you.
Alix Mongiat
processor • Jun 25, 2026, 9:47 AM
Claim 994198 paid on 6/24/26 on check 658489 for $1,528.30
-part prices were changed to GD amount and shop supplies
Alix Mongiat
processor • Jun 25, 2026, 9:48 AM
And $14 on same check (not sure why they both have the same claim number)
Alix Mongiat
processor • Jun 25, 2026, 9:49 AM
And $14 on check 657582
Claim Files
123070.pdf
main-pdf • Jun 11, 2026, 12:49 PM • 41,935 bytes
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/13347/123070.pdf
123070.pdf
main-pdf • Jun 11, 2026, 12:49 PM • 41,935 bytes
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.2- Claims Returned iCS-GRE/Grand Design/13347/123070.pdf
123070.pdf
main-pdf • Jun 11, 2026, 12:49 PM • 41,935 bytes
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/13347/123070.pdf
123444.pdf
main-pdf • Jun 11, 2026, 12:48 PM • 42,496 bytes
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/13347/123444.pdf
123444.pdf
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123444.pdf
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INVOICE#_27096198.pdf
pdf • Jun 10, 2026, 3:32 PM • 42,368 bytes
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INVOICE#_27096198.pdf
pdf • Jun 10, 2026, 3:32 PM • 42,368 bytes
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INVOICE#_27096198.pdf
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OHARE FINAL - 13347.pdf
pdf • Jun 10, 2026, 1:42 PM • 103,427 bytes
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OHARE FINAL - 13347.pdf
pdf • Jun 10, 2026, 1:42 PM • 103,427 bytes
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OHARE FINAL - 13347.pdf
pdf • Jun 10, 2026, 1:42 PM • 103,427 bytes
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OHARE FINAL - 13347.pdf
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INVOICE#_24805585 (1).pdf
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INVOICE#_24857286.pdf
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INVOICE#_27075910.pdf
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INVOICE#_27075910.pdf
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INVOICE#_24857286.pdf
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INVOICE#_24805585 (1).pdf
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INVOICE#_24857286.pdf
pdf • Jun 10, 2026, 1:41 PM • 42,026 bytes
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INVOICE#_27075910.pdf
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INVOICE#_24805585 (1).pdf
pdf • Jun 10, 2026, 1:41 PM • 42,671 bytes
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INVOICE#_24857286.pdf
pdf • Jun 10, 2026, 1:41 PM • 42,026 bytes
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INVOICE#_27075910.pdf
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INVOICE#_24857286.pdf
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INVOICE#_24805585 (1).pdf
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