Claim Detail

This is another unit where the manufacturer couldn't hit he pre-drilld holes. Two of the roof vents are cracked around the screw holes The alpha sealant around the vents did not seal properly allowing water to seep in to the screw holes and now it will need 3 sheets of decking and two new roof vents WARR

partial-match • confidence 0.36

This is another unit where the manufacturer couldn't hit he pre-drilld holes. Two of the roof vents are cracked around the screw holes The alpha sealant around the vents did not seal properly allowing water to seep in to the screw holes and now it will need 3 sheets of decking and two new roof vents WARR

partial-match • confidence 0.36

REFER TO RI LINE FOR NOTES

partial-match • confidence 0.71

REQUESTING: 46.50 HRS

partial-match • confidence 0.71

processor • Apr 17, 2026, 3:09 PM

Michelle Antinoja I will need the vents separated on to a different line. They will send it back if I put it all on one. So I need to know the time you need for those separated from the roof.

dealer_or_external • Apr 17, 2026, 3:58 PM

@Alix M I will upload updated wo, should I also have the case number in the vent line or will that not matter?

dealer_or_external • Apr 17, 2026, 4:57 PM

@Alix M UPDATED WORK ORDER ADDED.

processor • Apr 20, 2026, 6:40 AM

PA 943274 has been submitted for approval. @Michelle A They are most likely going to come back and ask me to separate the roof replacement and the decking lines so if you could tell me how much time for each of those that would be great. Thanks!

processor • Apr 22, 2026, 10:57 AM

@Michelle A @Kaitlyn R @Matt F This has been approved for 28 hours total. I know we normally fight on roof jobs, let me know how you want me to respond to this approval or if you accept it. I also noticed I accidentally type 2 sheets of decking and it is 3 sheets. I am emailing Tony to update that right now and see if I can get a more accurate time, usually they only add 1 hour per sheet of decking though.

dealer_or_external • Apr 23, 2026, 2:04 PM

@Alix M I am requesting reconsideration of the labor authorization on this roof replacement claim. Grand Design’s flat rate for roof replacement is 1.0 hour per lineal foot, plus 1.0 hour per sheet of roof decking replaced. This unit measures 30'11", which places the roof replacement portion at approximately 31.0 hours. In addition, this repair requires replacement of 3 sheets of roof decking, which adds another 3.0 hours. Based on Grand Design’s own flat-rate structure, this claim appears to support at least 34.0 hours. The current authorization of 28.0 hours is below Grand Design’s own flat-rate calculation for the repair. For additional comparison, the applicable RVDA flat rate for this same repair would calculate at 1.5 hours per lineal foot and 1.5 hours per sheet of decking, which would place the job at 51.0 hours. Our requested 46.5 hours is already below that benchmark. Under Wis. Stat. § 218.164(2), time allowances for warranty labor must be reasonable for the work to be performed. Given Grand Design’s own published formula, the decking required on this unit, and the broader flat-rate comparison, the current 28.0-hour authorization does not appear reasonable for the scope of this repair. Please review and revise the labor authorization accordingly.

processor • Apr 23, 2026, 2:38 PM

I have sent this on to Grand Design. Tony Gary is assigned to this one and he NEVER responds to me, hopefully this gets a response. I did add a couple other people that work in the warranty department in hopes that will get it moving.

processor • Apr 23, 2026, 2:56 PM

@Matt F From James Hite: The roof on this unit is only 28 feet long. We do have a chart that we work off that gives us lengths that we are allowed to approve. For the decking, you will need to additional FRC 540004 and request the decking on that line. You will need to send photos of the membrane removed from the unit showing the damaged areas. The dealerships management has read and agreed to the GDRV Policy and Procedure Manual which does reference our flat rate codes. We do know that there are sometimes circumstances, but they need to be revealed in the PA write ups when they happen. ** I will add a line for decking once they move it back to Pending status

dealer_or_external • Apr 23, 2026, 3:44 PM

@Alix M Thank you for the clarification on your roof-length chart and on requesting the decking separately under FRC 540004. That said, the central issue remains whether the total labor allowance is reasonable for the work to be performed, as required by Wis. Stat. § 218.164(2). Grand Design’s internal flat-rate chart and policy manual do not, by themselves, resolve that question. A dealer performing a complete roof replacement in the field does not do so under the same conditions as a manufacturer or dedicated factory team with fixed scaffolding, staging, material access, and a controlled repair environment. Those differences matter when evaluating what is reasonable. For comparison, the RVDA flat rate, which is the most neutral industry benchmark available and the basis many dealers use when quoting this repair retail, allows substantially more time for a complete roof replacement than Grand Design’s current authorization. That is because it more accurately reflects the real-world labor conditions under which dealers perform this work. So while we will provide the requested membrane-off photos and can request the decking separately under FRC 540004, we do not agree that Grand Design’s current allowance resolves the broader question of reasonableness under Wisconsin law. Please review the labor allowance again in that context.

processor • Apr 23, 2026, 3:58 PM

Sent to Grand Design. I will keep you posted.

processor • Apr 24, 2026, 9:51 AM

I have now added the line for decking on the PA. I will let you know once we get the approval on what they are approving labor wise.

processor • Apr 24, 2026, 10:46 AM

@Matt F @Michelle A This has now been approved for 31 hours for the roof and vents 3 hours for the decking Let me know if you accept these 34 hours total.

processor • Aug 31, 2026, 8:08 AM

No invoices in GD for these repairs as of right now.

processor • Oct 22, 2026, 11:52 PM

TESTING AND LEARNING - Greeneway GRE 8220 | Grand Design meeting review | RO 13316 / PA 943274 Reviewed both RO versions, all 13 photos individually, and the existing sidebar discussion. The April 24 update confirms 34 hours approved: 31 for roof/vents plus 3 for decking. That supersedes the earlier 28-hour approval; the meeting should preserve this progress. The remaining payment issue needs a complete final billing package and a late-filing decision. Alix's August 31 comment says no invoices were in GD. Her September 16 email reports May 19 completion in IDS. The current folder contains neither a signed final warranty RO nor parts invoices. Both RO versions still show zero warranty quantities/hours; the $21 total is internal inspection, not the warranty balance. The photos show cracked vent components, sealant defects and roof-surface irregularities. They do not show the exposed decking requested in the April 23 GD response or establish completed repair. The technician's cause narrative is documented; the photos alone do not prove the extent of concealed damage. Proposed Monday resolution: Greeneway/iClaims assemble the dated final RO, actual parts/freight invoices, completion evidence and available membrane-off/repair photos, and reconcile any payment already received. Ask Grand Design to confirm a written late-submission exception for the approved work, the precise remaining documents, a named processor and target payment date. Confirm the actual unpaid amount before presenting a dollar demand. Going forward, hand off the signed final packet and confirm submission promptly after completion so approved work does not age unbilled. @Chris B @Matt F

processor • Oct 26, 2026, 3:04 PM

---TIME SENSITIVE--- GRE 8220 | RO 13316 | PA 943274. Reviewed both RO versions, all 13 photos individually, and the full sidebar thread. Approval already improved: Alix's April 24 update confirms 34 hours (31 roof/vents + 3 decking). The earlier 28-hour approval is superseded. Needed to complete the billing package: a final signed/dated warranty RO with actual completion date, labor and parts quantities; parts/freight invoices; and reconciliation of any payment already received to establish the exact unpaid balance. Neither RO here is a final warranty bill: warranty quantities/hours remain zero, and the $21 total is internal inspection. Alix's August 31 note says no invoices were in GD then; confirm the current submission record. Evidence gap: Grand Design's April 23 response specifically requested membrane-off photos showing damaged decking under FRC 540004. The 13 photos support vent cracks, sealant separation and roof-surface irregularities, but do not show exposed decking or completed repair. Locate those repair-stage photos/completion records, or obtain GD's written acceptance of available evidence. Next: confirm current PA/claim status and whether a late-submission exception is required; obtain written acceptance, the exact remaining document list, a named owner and target date. Submit the complete package through the normal authorized process and retain its receipt. @Matt F @Alix M @Heidi H @Chris B @Dustin L @Destinee M

processor • Oct 26, 2026, 3:23 PM

---TIME SENSITIVE--- GRE 8220 | RO 13316 | PA 943274. Reviewed both RO versions, all 13 photos individually, and the full sidebar thread. Approval already improved: Alix's April 24 update confirms 34 hours (31 roof/vents + 3 decking). The earlier 28-hour approval is superseded. Needed to complete the billing package: a final signed/dated warranty RO with actual completion date, labor and parts quantities; parts/freight invoices; and reconciliation of any payment already received to establish the exact unpaid balance. Neither RO here is a final warranty bill: warranty quantities/hours remain zero, and the $21 total is internal inspection. Alix's August 31 note says no invoices were in GD then; confirm the current submission record. Evidence gap: Grand Design's April 23 response specifically requested membrane-off photos showing damaged decking under FRC 540004. The 13 photos support vent cracks, sealant separation and roof-surface irregularities, but do not show exposed decking or completed repair. Locate those repair-stage photos/completion records, or obtain GD's written acceptance of available evidence. Next: confirm current PA/claim status and whether a late-submission exception is required; obtain written acceptance, the exact remaining document list, a named owner and target date. Submit the complete package through the normal authorized process and retain its receipt. @Matt F @Alix M @Heidi H @Chris B @Dustin L @Destinee M @Randall B

processor • Oct 27, 2026, 2:12 PM

@Matt F @Dustin L @Destinee M We will need all invoices for this uploaded ASAP if Grand Design gives the go-ahead to submit for payment. We will have less than 24 hours to submit these so please make this a priority. Thanks!

dealer_or_external • Oct 27, 2026, 3:39 PM

@Alix M This job has not been completed yet... it is in queue to be done this winter...

processor • Oct 27, 2026, 4:07 PM

@Matt F When we log into IDS it states "work order was completed May 19th 2026" which is why we thought it was completed. I will move this back to approved and we will need to let Grand Design know that this will not be done until this winter.

dealer_or_external • Oct 27, 2026, 4:25 PM

@Alix M 13316 was the original repair order, the roof replacement was split off onto 13316B which is still open.