iClaims logo
Internal operations platform

Claim Detail

Search result → immediate full claim view.
Home
Claim explorer / evidence thread
Claim 13275
GRE 8220 • Alix • Paid • grand-design
Next Recommended Action

Escalate to State

Payment deadline violated
Reason
OEM Response Deadline Exceeded
Deadline
Payment deadline violated
Estimated recovery
Pending payment match
risk 0.00 deadline Overdue / escalation ready images 0 matched 0 review 9

Warranty deadline timeline

Track where the claim sits in the recovery workflow, how many days have elapsed, and whether the auto-approval window or payment deadline is already in play.
Uploaded
Completed stage
28d elapsed • 0d remaining
Analyzed
Completed stage
28d elapsed • 0d remaining
Awaiting OEM
Completed stage
28d elapsed • 0d remaining
Auto-Approved
Completed stage
28d elapsed • 0d remaining
Payment Due
Completed stage
28d elapsed • 0d remaining
Escalation Eligible
Completed stage
28d elapsed • 0d remaining
Resolved
Overdue / escalation ready
28d elapsed • 0d remaining • Overdue

AI Claim Analysis

Estimated Recovery Amount
Pending payment match
What this claim may still be worth based on current evidence.
Compliance Score
100/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
1
OEM Response Deadline Exceeded
Missing Items
9
No active evidence gaps are listed.
Deadline Status
Overdue / escalation ready
28 days open in the visible workflow.
Recommended Action
Escalate to State
This is the fastest next move from the current workflow stage.

US dispute readiness

Evidence packet check

Compact packet candidate
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
11
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Compact packet candidate
Small enough for a compact escalation packet, assuming final PDFs stay clean.
Chronology
Ready to order
Visible span: Aug 4, 2026, 6:08 PM to Aug 30, 2026, 3:03 AM.
Indexed evidence
4 docs / 1 images
Use only the strongest evidence in the escalation packet; keep the rest as support material.
Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Monitor
28 days open in the visible workflow; risk score 0.00.

Claim Summary

Evidence summary
No evidence summary yet.
Path
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13275/Print Claim 1009632.pdf
Timeline
First seen Aug 4, 2026, 6:08 PM • last seen Aug 30, 2026, 3:03 AM
Evidence flags
No active evidence gap flags

Comment Intelligence

Thread depth
14 indexed side comments on this claim.
Latest visible thread signal
Aug 28, 2026, 8:52 AM • processor • This paid on 8/26/26 on check 666686 for $603.67
Role mix
Dealer 0 • OEM 0 • Processor 10
Decision cues
Denial signals 0 • info / missing-doc asks 6 • approval signals 2
Best move
Work missing-doc or reply asks first from the thread.

Quick Actions

Back to search results
Run the same search again.
Open focused evidence thread
Jump straight into Dropbox side comments, notes, and support documents.
Open claim explorer
Return to the main recovery queue view.
Open evidence room
See the quick-rule cards first, then open the legal basis only if needed.

Claim Lines

complaint
WARRANTY REPAIR 1 - RECALL 910054 - CURT W 1020 GRAND AXLE RECALL - U-BOLT REPLACEMENT
needs-review • confidence 0.06
cause
This unit is affected by the recall and needs the u-bolts on both axles replaced.
needs-review • confidence 0.00
correction
Done. I removed all the old u-bolts installed the new u-bolts and torqued them to the recall specs.
needs-review • confidence 0.00
complaint
THERE WAS LINO ISSUE WHEN PICKED UP, IT I PCIH POLIC WAS REPAIRED BUT THE REPAIR IS FAILING.IN BEDROOM CHECK OUT FOR WHAT WE CAN DO ON THAT.
needs-review • confidence 0.00
cause
Some of the vynel is peeling up. I peeled up the edges of the problem areas, spread out so vynel glue and i let the glue tack up for an hour. I pressed the vynel back down, cleaned up the edges and put some weight on top of it to help it lay down right. Some of the other seams are cracking so i covered them in bond and seal.
needs-review • confidence 0.10
correction
Done.
needs-review • confidence 0.00
complaint
WHEN HOOKING UP THE UNIT TO TRUCK E 18049 RUCKE SOMETIMES THE UNITS BRAKE LIGHTS DO NOT WORK AS THEY SHOULD. WILL GET OUT UN PLUG AND RE PLUG THEN WILL WORK AGAIN. CHECK PLUG ON UNIT FOR FUNCTION.
needs-review • confidence 0.00
cause
NPF. I checked the lights with our Continued on page 2 PAGE 2 Work Order : 13275 ****************************************************************************** Job # Description JOB INFORMATION Type Bill To ****************************************************************************** 7-way tester and all of the lights are working.
needs-review • confidence 0.06
correction
Done.
needs-review • confidence 0.00

Evidence Thread

Matt Ferkey
dealer_or_external • Aug 4, 2026, 6:09 PM
@Alix M Completed July 28
Alix Mongiat
processor • Aug 5, 2026, 9:14 AM
@Matt F They won't accept just the signed back page, we need the full WO to submit for payment.
Alix Mongiat
processor • Aug 5, 2026, 9:19 AM
PA 970457 has been submitted for approval. This is ready to submit once approved.
Alix Mongiat
processor • Aug 5, 2026, 12:35 PM
This was approved for 1.3 hours. Moving to ready to submit as we wait for the complete signed WO.
Alix Mongiat
processor • Aug 7, 2026, 10:27 AM
@Matt F @Dustin L @Destinee M @Randall B We need the complete signed RO before we can submit for payment. Thanks!
Alix Mongiat
processor • Aug 10, 2026, 10:33 AM
Are we able to get the complete signed WO uploaded so we can submit this for payment? As of right now I still only have back page.
Destinee McGinley
dealer_or_external • Aug 10, 2026, 11:45 AM
@Alix M
Alix Mongiat
processor • Aug 10, 2026, 11:55 AM
@Destinee M I see you uploaded the final RO. I need the complete customer signed version as well. It looks like only the back page of it is uploaded into this folder. Thank you!
Alix Mongiat
processor • Aug 12, 2026, 9:40 AM
@Destinee M @Matt F Is someone able to scan this complete signed WO for me so we can get this submitted for payment? Thank you!
Matt Ferkey
dealer_or_external • Aug 12, 2026, 10:52 AM
@Alix Mongiat I added page 1
Alix Mongiat
processor • Aug 12, 2026, 11:10 AM
Claim 1009632 has been submitted for payment.
Matt Ferkey
dealer_or_external • Aug 12, 2026, 11:20 AM
@Alix M I compiled both images into one final signed wo PDF
Alix Mongiat
processor • Aug 12, 2026, 11:37 AM
No worries, Matt, I submitted it with both pages separately, should be fine.
Alix Mongiat
processor • Aug 28, 2026, 8:52 AM
This paid on 8/26/26 on check 666686 for $603.67

Claim Files

13275 FINAL.pdf
pdf • Aug 10, 2026, 11:45 AM • 73,119 bytes
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/13275/13275 FINAL.pdf
13275.pdf
main-pdf • Aug 4, 2026, 6:07 PM • 75,081 bytes
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/13275/13275.pdf
13275.pdf
main-pdf • Aug 4, 2026, 6:07 PM • 75,081 bytes
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/13275/13275.pdf
13275.pdf
main-pdf • Aug 4, 2026, 6:07 PM • 75,081 bytes
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/13275/13275.pdf