Claim Detail

processor • Apr 22, 2026, 5:14 PM

@Michelle A Was this NPF or was something done to fix the issue?

processor • Apr 22, 2026, 5:14 PM

PA 944288 is in draft status until I get clarification on what was done.

dealer_or_external • Apr 23, 2026, 9:47 AM

@Alix M they checked the locking collar for issue and we could not replicate the issue.

processor • Apr 23, 2026, 10:05 AM

Thank you!

processor • Apr 23, 2026, 10:08 AM

This has been submitted for approval.

processor • Apr 24, 2026, 9:37 AM

@Michelle A This was denied - NPF Based on the information provided, not a factory defect.

processor • Oct 20, 2026, 7:45 PM

TESTING AND LEARNING — Testing/Learning claim 13160C, GRE 8220 / Write Off. The RO describes an exterior quick-connect hose that would not engage, but testing found it operated normally once the collar was opened. It requests 0.5 hour and bills 0.4 hour/$56. The supplied wet-bay photo does not demonstrate a failed coupling or a repair. The full native discussion resolves the earlier request for clarification: PA 944288 was submitted, and on April 24 Grand Design denied it as NPF/not a factory defect. WHY IT WAS NOT PAID: the submitted diagnosis documented normal operation rather than a covered manufacturing defect; this is not an unresolved request for missing labor notes. WHAT COULD HAVE BEEN DIFFERENT: before billing a warranty repair, reproduce and document the concern, record the operating steps and test result, and distinguish customer instruction/normal operation from an actual failed component. Any request for diagnostic reimbursement needed specific written support from the manufacturer; a labor request alone did not establish approval. An appeal would need contemporaneous evidence of a defect or an applicable diagnostic authorization, neither of which is in this packet. The owner confirms unpaid/write-off status; $56 is the RO charge, while the exact denied claim amount and accounting write-off remain unverified. Retrospective learning only. @Chris B @Heidi H @Tricia H