Claim Detail

WARRANTY REPAIR 1 -AWNING LOOKS TO BE W 1021 FORES PULLING OUT OF THE TRACK NEAR THE UNIT. CHECK FOR REPAIR/REPLACE

partial-match • confidence 0.71

... REQ 4 HOURS OF LABOR

partial-match • confidence 0.71

WARRANTY REPAIR 2 - WHERE THE SEW HOSE W 1021 FORES GOES IS COLLAPSED, NEED TO BE LOOKED AT FOR REPAIR.

partial-match • confidence 0.71

... REQUEST .50 HRS OF LABOR

partial-match • confidence 0.71

Roof inspection.

partial-match • confidence 0.73

Performed roof inspection. All looks good.

partial-match • confidence 0.73

processor • Oct 9, 2025, 10:35 AM

PA 2462517 has been submitted for approval.

processor • Oct 10, 2025, 2:10 PM

@Kaitlyn R From FR: Could you please provide a photo showing the edge of the fabric, on the end that separated?

dealer_or_external • Oct 16, 2025, 1:44 PM

@Alix M UPLOADED PHOTOS

processor • Oct 16, 2025, 1:56 PM

Thank you.

processor • Oct 20, 2025, 12:36 PM

@Kaitlyn R Warranty Repair 1: approved for 1.5 hours TO REPLACE AWNING REPLACEMENT AT VENDOR FLAT RATE (requested 4 hours) If you need me to go back for more time, please provide a breakdown of time. Warranty Repair 2: approved for 0.5 hour

dealer_or_external • Oct 20, 2025, 4:03 PM

@Alix M FOR LINE 1 WE WERE REQUESTING TO REPLACE THE AWNING FABRIC AND THE AWNING ARMS AS THE ARMS ARE NOW BENT FROM THE AWNING FABRIC BLOWING. 1.5 (WE CHARGE 2 HORUS FOR AWNING FABRIC) ONLY COVERS THE FABRIC REPLACEMENT. WE WILL NEED ADDITIONAL LABOR TO REPLACE THE AWNING HARDWARE. ALL TOGETHER EQUALLING 4 HOURS OF LABOR .

processor • Oct 20, 2025, 4:30 PM

@Kaitlyn R The approval is for complete awning replacement. I will go back and ask for more time though.

processor • Oct 20, 2025, 4:33 PM

Sent an email to FR asking for more time. Again though- the 1.5 hours is for complete replacement, not just the fabric.

processor • Oct 21, 2025, 8:24 AM

@Kaitlyn R From FR: You were authorized for the complete awning you will not have to replace the fabric it will already be on the complete awning.   However, are you also replacing the awning arms? That will need to be ordered separately, and I can authorize and additional .60 each arm is .30 labor.   I can add time for that which would make it 1.50 + .60 total hours 2.10.

processor • Oct 21, 2025, 8:26 AM

I did tell them we were replacing the arms as well. So It will be approved for 2.10 hours total.

dealer_or_external • Jan 13, 2026, 2:08 PM

@Alix M WARR 2- THE TECHNICIAN TRIED TO ADJUST THE SEWER HOSE HOLDER AND IT DID NOT WORK. THE PART NEEDS TO BE REPLACED. PLEASE UPDATE THE PA TO REFLECT A REPLACEMENT. WE WILL BE ABLE TO WORK WITH THE .50 THAT IS ALREADY APPROVED FOR LABOR.

processor • Jan 13, 2026, 5:14 PM

I have sent FR an email.

processor • Jan 14, 2026, 8:27 AM

@Kaitlyn R Replacing the sewer hose holder has been approved at an additional 0.3 hour to the 0.5 hour for the repair that did not work.

dealer_or_external • Apr 23, 2026, 2:46 PM

@Alix M THIS CUSTOMER JUST SPOKE TO FOREST RIVER AND THEY TOLD HER TO HAVE US RESUBMIT THIS CLAIM TO THEM AS THEY ARE GOING TO TRY TO HELP THE CUSTOMER OUT WITH THE AWNING ISSUE- @Matt F MY WORK ORDER IS NOT REFLECTING ANY OF THE CONCERNS THAT YOU AND JAMIE FOUND AND YOUR CONVERSATIONS WITH LIPPERT REGARDING THE AWNING AND NOT INSTALLING CORRECTLY. COULD YOU FILL IN SOME GAPS FOR ALIX SO SHE CAN RESUBMIT IT?

dealer_or_external • Apr 23, 2026, 3:12 PM

@Alix M @Kaitlyn R The awning arm will not close tightly at the bottom of the arm. We have disconnected the awning tube from the arm, checked for any wiring that may be causing binding and even removed the strut. No matter what we try, the awning arm will not close tightly at the bottom of the arm. I have called Lippert 3 times for 30-45 minutes each and have been told three times I would receive a call back, which has not yet happened. On the first call, they requested some photos, including cross measurements from arm to arm to verify the awning arms are parallel to one another. I keep getting emails from lippert saying my claim is denied because the arms are out of square. The photos show that they are within 1/8"! I am still waiting for a response back from them after challenging them and letting them know I am not looking for warranty replacement on the arm, I am just looking for support to determine why the arm will not close completely.

processor • Apr 23, 2026, 4:01 PM

@Kaitlyn R @Matt F Are you needing me to request complete awning replacement with arms? And how much time are you needing? Originally requested the 4 hours, they approved 2.1 hours.

dealer_or_external • Apr 23, 2026, 4:20 PM

@Alix M an awning wont fix it. The sidewalls of the camper are bowed. Don't know where to go from here...

processor • Apr 24, 2026, 7:52 AM

@Matt F Do you have photos showing the bowing? I can reach out to Forest River to see how they want you to proceed.

processor • May 5, 2026, 8:51 AM

@Kaitlyn R @Matt F Just wanted to follow up on this. Thanks.

dealer_or_external • May 5, 2026, 1:22 PM

@Alix M Last I discussed with @Michelle A she was trying to coordinate with the customer to get the unit back here for us to get the requested photos as well as address a few other repairs.

processor • May 5, 2026, 1:50 PM

Thank you for the update!

dealer_or_external • May 6, 2026, 11:17 AM

@Alix M Customer was going to be letting me know when they were available to bring the unit in. I have not currently gotten any further update.

dealer_or_external • May 7, 2026, 1:50 PM

@Alix M we have gotten photos of the awning with a straight edge and added them in to the work order. Please let me know if there is further items needed.

dealer_or_external • May 7, 2026, 1:54 PM

@Alix M Just to ensure we are all on the same page, the bottom of the awning arm wont completely retract. After discussing with LCI, we determined the wall of the camper has a large bow to it. This is causing the awning arm to deform when it is installed on the camper and is preventing the bottom of the awning arm from completely retracting. This is a Cedar Creek structural warranty concern, not a LCI awning arm concern.

processor • May 7, 2026, 3:54 PM

PA 2652592 has been submitted for approval.

processor • May 18, 2026, 9:43 AM

@Matt F @Michelle A @Kaitlyn R From FR regarding the bowing of the sidewall: PLEASE PROVIDE ZOOMED OUT PHOTOS OF THE UNIT AND THE SIDEWALL

dealer_or_external • May 18, 2026, 11:33 AM

@Alix M The unit is not in our possession currently.

processor • Jun 23, 2026, 9:14 AM

@Matt F @Michelle A Are you able to get a photo of the sidewall zoomed out? I know the unit is not there, just wanted to follow up.

dealer_or_external • Jun 23, 2026, 11:32 AM

@Alix M i UPLOADED ALL PHOTOS THEY HAD SENT ME. I DON'T KNOW IF ANY WILL HELP. iF NOT PLEASE LET ME KNOW AND i WILL REACH BACK OUT TO CMR FOR MORE IF POSSIBLE.

processor • Jun 23, 2026, 11:40 AM

I am emailing these to FR and will keep you posted. Thank you!

processor • Jun 23, 2026, 12:06 PM

PA 2719329 has been submitted for approval/guidance for the sidewall.

processor • Jun 23, 2026, 12:54 PM

@Matt F @Michelle A From FR: HAVE YOU CHECKED THE INSIDE OF THE UNIT WHERE THE BOW IS TO SEE IF SOMETHING HAS CAME LOOSE, AND HAVE YOU TRIED PUSHING THE BULGE TO SEE IF IT SOFT? ALL REPAIRS ARE DONE FROM THE INSIDE AS OUR WALLS ARE HUNG GLASS NOT BONDED.

dealer_or_external • Jun 23, 2026, 1:18 PM

@Alix M we have not checked the inside of the unit, but from the outside, the bow is very rigid.

processor • Jun 23, 2026, 1:33 PM

Added notes. Thanks.

processor • Jun 24, 2026, 1:57 PM

@Matt F @Michelle A From FR: DOES THE UNIT HAVE A APPOINTMENT DATE SET UP TO HAVE THIS LOOKED AT FURTHER SO WE CAN REVIEW PROPERLY

dealer_or_external • Jun 24, 2026, 2:20 PM

@Alix M not currently. They are using the unit while its camping season. UI will reach out but I'm assuming they will not bring back until end of season.

processor • Jun 29, 2026, 11:56 AM

@Michelle A @Matt F From FR: I am reviewing claim 2719329 for Sheryl Obernberger’s unit and after speaking with our upper management the customer will need to have this issue looked at within the next 90 days, as the unit is now currently out of the 1 year manufacturing warranty period since 4/12/26, and we just do not want any further damage or issue happening with the unit.   Once the appointment is set please let us know so we can document the date for our records.

dealer_or_external • Jun 29, 2026, 1:08 PM

@Alix M I have reached out to CMR today regarding the 90 days. I will follow up once I know more from them.