Claim 12850

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Claim 12850

GRE 8220 • Alix • Ready To Submit • grand-design

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Visible span: Apr 23, 2026, 3:33 PM to Jun 20, 2026, 1:12 AM.

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/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/12850/Integrity Management Advisors Mail - Stalled_slow moving claims.pdf

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First seen Apr 23, 2026, 3:33 PM • last seen Jun 20, 2026, 1:12 AM

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114 indexed side comments on this claim.

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Jun 29, 2026, 4:34 PM • processor • Claim 997237 has been submitted for payment.

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Evidence Thread

Michelle Antinoja

dealer_or_external • Nov 11, 2025, 5:27 PM

@Alix M most of these have request on labor, but some of them we need direction from manufacturer. mostly the generator and the frame. We aren't sure if we should try to get estimate for sublet or if they will want to take unit back to factory. we would not be able to get the sublet on the generator until we could find someone to look at it.

Alix Mongiat

processor • Nov 12, 2025, 9:31 AM

@Michelle A What about Warranty Repair 6? How much time are you requested to re-weld or will this be a sublet?

Alix Mongiat

processor • Nov 12, 2025, 9:44 AM

@Michelle A @Kaitlyn R PA 911031 is in draft status until I get a response to Warranty Repair 6. Thank you!

Kaitlyn Reinwand

dealer_or_external • Nov 13, 2025, 11:10 AM

@Alix M THAT WOULD BE A SUBLET. PLEASE REQUEST A SUBLET FOR $500. I CAN ATTEMPT TO REACH OUT TO THE WELDING COMPANY THAT WE USE TO SEE IF THEY CAN SEND US AN ESTIMATE. TYPICALLY THEY DONT UNTIL THEY DO THE WORK AND GIVE US A FINAL BILL.

Alix Mongiat

processor • Nov 13, 2025, 11:17 AM

@Kaitlyn R I need an estimate to do the request for a PA. Let me know what they come up with.

Alix Mongiat

processor • Nov 13, 2025, 11:17 AM

I will submit without the estimate for now.

Alix Mongiat

processor • Nov 13, 2025, 11:20 AM

I have submitted PA 911031 for approval.

Alix Mongiat

processor • Nov 13, 2025, 1:33 PM

@Kaitlyn R Warranty Repair 6 - Please attach the estimate. Warranty Repair 7 - DEALER IS REQUIRED TO GO DIRECTLY THROUGH THE VENDOR. Dealers need to have the generator repaired at a Cummins shop and the Cummins shop needs to take care of the warranty there (that’s the way it should be done). The generator repair should not come back to grand design or Cummins in Elkhart. @Stephanie K @Ashlee O Have either of you ever dealt with Cummins?

Alix Mongiat

processor • Nov 14, 2025, 8:45 AM

@Kaitlyn R Warranty Repair 2 - Vendor: Thank you for sending this in. I authorize 4 brake assemblies, 4 complete hubs and 2 hours labor. You can do a VCB and authorization is in case 6379642. Warranty Repair 8 - Please send this link to your dealer and tell them to follow the troubleshooting guides: • Testing Sending Unit Resistance • How to Reprogram a DUAL tank Control Panel https://vectorperformance.com/videos/ It sounds like the panel may need to be reprogrammed to a dual system, it may have inadvertently been reprogrammed to a single. As far as the testing of the sending unit, here are the reading levels they should be seeing; • FULL TANK = 33 ohms • EMPTY TANK = 240 ohms If they follow these guides and are still having issues go ahead and put in the claim for the control panel. There will be no need to replace the sending units.

Kaitlyn Reinwand

dealer_or_external • Nov 14, 2025, 11:24 AM

Uploaded copy of weld estimate

Alix Mongiat

processor • Nov 14, 2025, 11:33 AM

I have added to the PA.

Alix Mongiat

processor • Nov 14, 2025, 11:35 AM

@Kaitlyn R Regarding Warranty Repair 7: Please contact Cummins directly at 1-800-286-6467, their email is warranty@cummins.com. It sounds like the closest location to you is in Weston, WI. Thanks for your help with this @Stephanie K

Alix Mongiat

processor • Nov 14, 2025, 11:41 AM

It looks like Grand Design has now denied this line item with no notes as to why. I have emailed Ashley at GD to get a reason.

Alix Mongiat

processor • Nov 14, 2025, 11:46 AM

It looks like Grand Design has now denied this line item with no notes as to why. I have emailed Ashley at GD to get a reason.

Alix Mongiat

processor • Nov 17, 2025, 8:37 AM

@Kaitlyn R Warranty repair 1: denied - NPF Warranty Repair 2: approved for 2 hours (requested 6) Warranty repair 3: denied - NPF Warranty Repair 4: approved for 0.3 hours (requested 1 hour) Warranty Repair 5: approved for 0.2 hour (requested 0.6 hour) Warranty Repair 6: approved for $386.31 Warranty Repair 7: needs to go through Cummins Warranty Repair 8: approved for 1.5 hours Please send this link to your dealer and tell them to follow the troubleshooting guides: • Testing Sending Unit Resistance • How to Reprogram a DUAL tank Control Panel https://vectorperformance.com/videos/ It sounds like the panel may need to be reprogrammed to a dual system, it may have inadvertently been reprogrammed to a single. As far as the testing of the sending unit, here are the reading levels they should be seeing; • FULL TANK = 33 ohms • EMPTY TANK = 240 ohms If they follow these guides and are still having issues go ahead and put in the claim for the control panel. There will be no need to replace the sending units. Warranty Repair 9: approve for 0.3 hour (requested 0.5 hour)

Alix Mongiat

processor • Nov 17, 2025, 8:38 AM

@Kaitlyn R I am moving to Info needed so you can run the diagnostics provided for Warranty Repair 8. Please let me know what you find.

Kaitlyn Reinwand

dealer_or_external • Nov 18, 2025, 8:51 AM

@Alix M THANK YOU. THE TECHNICIAN THAT IS WORKING ON THIS UNIT IS ON VACATION THIS WEEK AND NEXT. WILL BE GIVING TO HIM UPON RETURN. WILL UPDATE AT THAT TIME.

Kaitlyn Reinwand

dealer_or_external • Dec 3, 2025, 12:30 PM

@Alix M THE TECHNICIAN REPLACED THE BRAKES BUT IT DID NOT RECTIFY THE CONCERN. I HAVE COPY AND PASTED THE TECHS NOTES BELOW. WE NEED GUIDANCE FROM THE MANUFACTURER. We got the new brake assemblies and hub so i disconnected the old brake assemblies, installed the new ones and the plugs dont fit together so i had to hardwire all the wiring together. Once those were on I cleaned and repacked the bearings. I put the tires on and while one was still jacked up so i tried the brakes and they dont work. I tried the break away switch and still no breaks. I verified that the brakes are getting proper voltage and they are. I removed the fresh tank drain valve handle extension and the screw tracks holding the underbelly on and i checked the ABS power box to verify everything is plugged in and it is. I dont know if its an issue in the ABS box or what so we will have to see how the manufacturer wants to proceed.

Alix Mongiat

processor • Dec 3, 2025, 12:54 PM

I have sent this information to Grand Design. Moving to PA's pending.

Alix Mongiat

processor • Dec 3, 2025, 12:58 PM

@Kaitlyn R From GD: At this point you guys need to contact Lippert for assistance. It’s their product and they will be able to assist you with the proper diagnosis. I can also send this information to them on the case that is already been stated but a phone call from your tech might be the best option.

Alix Mongiat

processor • Dec 3, 2025, 12:59 PM

They are sending that information to them so it's under the case, but the tech working on this should call Lippert. Let me know if you need anything else from me. Did they have a chance to do the diagnostics on Warranty Repair 8?

Kaitlyn Reinwand

dealer_or_external • Dec 3, 2025, 1:51 PM

@Alix M the tech just got back from vacation today so i gave him the info for the diag. I will have the tech call lippert.

Kaitlyn Reinwand

dealer_or_external • Dec 3, 2025, 1:58 PM

@Alix M i just spoke to the technician. He attempted the reprogramming and it did not rectify the situation. We will need to proceed with the replacement of the control panel.

Alix Mongiat

processor • Dec 3, 2025, 2:25 PM

Added notes for that line. Let me know what happens with the brakes. Thanks!

Kaitlyn Reinwand

dealer_or_external • Dec 9, 2025, 2:03 PM

@Alix M Update on the brakes: The manufacturer reccomended that i call LCI so i did and the tech told me to check the pins, pin connection, and verify incoming and outgoing voltage on the ABS module. Due to the modules location i cant see the pins so i removed the module, checked the pins and pin connection and they're good. I verified the module has proper incoming voltage and it has 13 volts. I put the module back in place checked the outgoing voltage and there isn't any, i did an amp draw and there is nothing. The ABS module is bad and needs replacement.

Alix Mongiat

processor • Dec 9, 2025, 2:31 PM

@Kaitlyn R How much time are you wanting me to request for this? Thanks!

Alix Mongiat

processor • Dec 10, 2025, 9:31 AM

@Kaitlyn R Following up on this. Thanks!

Kaitlyn Reinwand

dealer_or_external • Dec 10, 2025, 9:50 AM

@Matt F DO YOU HAVE ANY IDEA AS TO WHAT WE SHOULD REQUEST FOR LABOR? I HAVE NEVER DONE AN ABS MODULE BEFORE SO I DON'T KNOW WHAT IT ENTAILS

Alix Mongiat

processor • Dec 10, 2025, 12:47 PM

I am going to move this back to Info Needed until we get the requested labor time. I will update the PA then. Thanks!

Matt Ferkey

dealer_or_external • Dec 10, 2025, 3:11 PM

@Kaitlyn R @Alix M Last time I did anything with an ABS module, it required partially dropping the underbelly to gain access. The ABS module location was very close to the spring hangers and had gas lines that needed to be dropped to get to the underbelly. I would say it will be a 5-6 hour repair to be conservative.

Alix Mongiat

processor • Dec 10, 2025, 4:16 PM

@Kaitlyn R I have added a new line to the PA for this and submitted for payment. They may ask for photos of the ABS module as they asked for M/S numbers..- can you get some uploaded to this folder?

Kaitlyn Reinwand

dealer_or_external • Dec 11, 2025, 9:25 AM

@Alix M Uploaded photos of the ABS

Alix Mongiat

processor • Dec 11, 2025, 10:46 AM

@Kaitlyn R Was there an LCI case number I can provide to Grand Design?

Kaitlyn Reinwand

dealer_or_external • Dec 11, 2025, 10:55 AM

@Alix M case number: 6420729

Alix Mongiat

processor • Dec 11, 2025, 11:38 AM

Thank you. I have added this.

Alix Mongiat

processor • Dec 12, 2025, 2:14 PM

@Kaitlyn R @Michelle A Warranty Repair 1: denied- NPF not covered under warranty Warranty Repair 2: approved for 2 hours (requested 6 hours) Warranty Repair 3: denied- NPF not covered under warranty Warranty Repair 4: approved for 0.3 hour (requested 1 hour) Warranty Repair 5: approved for 0.2 hour (requested 0.6 hour) Warranty Repair 6: approved for $386.31 Warranty Repair 7: denied - need to contact Cummins directly Warranty Repair 8: denied - need further diagnostics before we can go back. Warranty Repair 9: approved for 0.3 hour (requested 0.5 hour) ABS Module - Approved for 3 hours (requested 6 hours) @Matt F @Chris B If you want a letter sent on any of this, I need diagnostics vs breakdown. The ABS Module was approved at the bottom for 3 hours.

Matt Ferkey

dealer_or_external • Feb 2, 2026, 1:02 PM

@Alix M Looking into this further - we do not do warranty work for Cummins. If GD requires the warranty go through cummins directly, we will need time to transport the unit to weston, then time to pick it back up. We will need 2.5 hours to drop off and 2.5 hours to pick up. @Michelle A

Alix Mongiat

processor • Feb 2, 2026, 1:16 PM

I have sent an email to Grand Design.

Alix Mongiat

processor • Feb 6, 2026, 7:40 AM

Sent a follow up.

Matt Ferkey

dealer_or_external • Feb 9, 2026, 2:06 PM

@Alix M we just got an email from the customer with concerns about the status of their camper... understandably so... Can you update me on the status of each repair line, either approved, pending, or denied.

Alix Mongiat

processor • Feb 9, 2026, 2:47 PM

@Matt F I have not received any response from Grand Design on the generator. I just sent Cummins an email to see how they would like you to proceed with this. I will keep you posted.

Alix Mongiat

processor • Feb 9, 2026, 2:49 PM

@Matt F The other approvals aside from the generator are above. Let me know if you need anything else. I will update you on the generator once I hear back from Cummins.

Chris Balderrama

processor • Feb 9, 2026, 7:19 PM

I want a letter sent on this. Thanks

Alix Mongiat

processor • Feb 11, 2026, 8:12 AM

@Michelle A @Matt F I will need a breakdown of diagnostics vs labor for this in order to send a letter. Thanks!

Alix Mongiat

processor • Feb 26, 2026, 12:26 PM

@Matt F This is the one you just emailed me on- Warranty Repair 1: denied NPF Warranty Repair 2: approved for 2.5 hours (requested 6 hours) *There are two different notes on this; Vendor: Thank you for sending this in. I authorize 4 brake assemblies, 4 complete hubs and 2 hours labor. You can do a VCB and authorization is in case 6379642. and Thank you for sending this in. I authorize a replacement ABS module and 1 hour labor for installation. Authorization is in case 6438554. This authorization is pending the parts are returned for testing and upon the test results. GDRV will assist with 1.5 hours since I know a lot of diag went into this. Warranty Repair 3: denied NPF Warranty Repair 4: approved for 0.3 hour (requested 1 hour) Warranty Repair 5: approved for 0.2 hour (requested 0.6 hour) Warranty Repair 6: approved for $386.31 sublet Warranty Repair 7: denied- dealer is required to go directly through the vendor. Warranty Repair 8: denied Warranty Repair 9: approved for 0.3 hour (requested 0.5 hour)

Alix Mongiat

processor • Feb 26, 2026, 1:13 PM

Brakes has been approved for a total of 5 hours. Transportation for the generator is approved for 6 hours.

Alix Mongiat

processor • Feb 26, 2026, 1:13 PM

@Matt F @Michelle A Brakes has been approved for a total of 5 hours. Transportation for the generator is approved for 6 hours. I am adding the PA to this folder as well.

Michelle Antinoja

dealer_or_external • Mar 13, 2026, 11:18 AM

@Alix M @Matt F WE HAVE GOTTEN UPDATE FROM THE CUMMINS DEALER NEAR US FOR THE GENERATOR. tHEY CALLED TO QUOTE THE THE JOB WOULD TAKE 5HRS AT $187 PER HOUR LUS PARTS. tHE ISSUE THEY FOUND IS THAT THE WIRING HARNESS BEHIND THE GENERATOR IS CRUMPLED UP AND NEEDS REPLACEMENT. tHEY NEED TO REMOVE THE GENERATOR FROM ITS SPOT TO GET BEHIND TO GET THE HARNESS.

Alix Mongiat

processor • Mar 13, 2026, 12:21 PM

@Michelle A Do you need anything from me on this? I appreciate the update on this.

Alix Mongiat

processor • Mar 13, 2026, 12:30 PM

@Michelle A Shouldn't cummins be covering that under their warranty? This wouldn't be submitted through Grand Design. I don't understand why they are giving you prices. If there is something I am missing, let me know.

Michelle Antinoja

dealer_or_external • Mar 13, 2026, 12:49 PM

@Alix M sO THIS IS NOT A ISSUE WITH THE GENERATOR ITSELF. IT IS A ISSUE WITH THE WIRING HARNESS INSTALLED BY THE MANUFACTURER. wE DO NOT DO ANY WORK WITH GENERATORS SO WE DO NOT HAVE THE ABILITY TO MOVE THE GENERATOR FROM ITS LOCATION IN ORDER TO GET BEHIND THE UNIT AND SEE THE HARNESS.

Alix Mongiat

processor • Mar 13, 2026, 1:15 PM

@Michelle A Please have them send you an estimate and I will create a PA in Grand Designs system for this.

Michelle Antinoja

dealer_or_external • Mar 13, 2026, 2:21 PM

@Alix M I have attached the copy of the estimate they sent over. Please let me know if there's anything else. If you would like I can forward the email to you as it does have a few words from the repair shop as well.

Alix Mongiat

processor • Mar 13, 2026, 3:03 PM

@Michelle A I have entered PA 935386 for the sublet. The labor code requires photos of the issue along with tags. Can you request this from them so we can upload if Grand Design comes back asking for them?

Michelle Antinoja

dealer_or_external • Mar 13, 2026, 3:42 PM

@Alix M Per @Matt F "it's a chicken vs egg situation. They will have to approve time to remove the generator to get that info for them. We don't work on generators, so the sublet shop will charge per hour to provide that info. "

Alix Mongiat

processor • Mar 13, 2026, 3:43 PM

Sounds good. If they come back asking, I will bring this up. Thanks!

Alix Mongiat

processor • Mar 16, 2026, 2:07 PM

@Michelle A This was approved for $953.70

Alix Mongiat

processor • Mar 31, 2026, 6:01 PM

@Matt F I saw your email on this. I am going to move this back into Pending for Warranty Repair 8 until we hear back so I can keep track of what you are contacting Grand Design on.

Alix Mongiat

processor • Apr 2, 2026, 11:54 AM

@Matt F Did they ever get back to you on this? Thanks!

Alix Mongiat

processor • Apr 9, 2026, 8:52 AM

I am moving this to information needed as I haven't heard back on this.

Alix Mongiat

processor • Apr 22, 2026, 6:39 AM

Following up on this.

Matt Ferkey

dealer_or_external • Apr 22, 2026, 11:46 AM

@Alix M Grand Design is SUPPOSED to send their SRT team to come to our facility to fix the frame issue the week of may 4-8 . We will still need reimbursement for the transport to and from the welding shop.

Alix Mongiat

processor • Apr 22, 2026, 12:22 PM

@Matt F How much are you requesting for that? I will need to enter a new PA. Is anything else still needing to be requested through Grand Design? Here is what we have approved: Warranty Repair 2: approved for 5 hours total Warranty Repair 4: approved for 0.3 hour Warranty Repair 5: approved for 0.2 hour Warranty Repair 6: approved for $386.31 Warranty 7: approved for $953.70 plus 6 hours transportation Warranty Repair 9: approved for 0.3 hour All other lines were denied.

Alix Mongiat

processor • May 5, 2026, 8:54 AM

Following up on the transportation to and from the welding shop and anything else that may need to be requested. Thanks

Matt Ferkey

dealer_or_external • May 5, 2026, 1:20 PM

@Alix M I would like 2 hours total for the transport to and from the welding shop. During the visit to the welding shop, it was discovered that the frame was actually bent, not only a broken weld. At that point, I got with Dan Kussow who got SRT to come to our location to complete the repair. When SRT was here, they determined the bent frame was due to an impact, not a flaw. The actual frame repair has now turned retail, however, grand design had already authed us for the transport to and from the welding facility (if I am not mistaken)

Alix Mongiat

processor • May 5, 2026, 1:43 PM

They approved 6 hours of transportation for the generator and that is all I have approved. I will create a new PA for the 2 hours transportation to/from the welding shop.

Alix Mongiat

processor • May 5, 2026, 1:48 PM

PA 947265 has been submitted for transportation to and from the welding shop

Alix Mongiat

processor • May 7, 2026, 5:07 PM

@Matt F @Michelle A PA 947265 has been approved now for the 2 hours transportation to the welding shop.

Michelle Antinoja

dealer_or_external • May 20, 2026, 1:46 PM

@Alix M DATE STARTED:9/29/2025 DATE IN:9/30/2025 DATE COMPLETED:5/13/2026 PARTS: WARR02:82201420 - 20PK- DBL LIP GREASE SEAL 5.2-7000 - QTY:4 - PRICE:2.17 2025024320 - LIPPERT 12" ABS BRAKE ASSY. RH - QTY:2 - 208.09 2025024319 - LIPPERT 12" ABS BRAKE ASSY LH - QTY:2 - PRICE:208.09 2021122429 - LIPPERT ABS BRAKE HUB ASSY 7K - QTY:1 - PRICE:223.30 WARR03:851599003008 - NOVAFLEX SEALANT TRANSLUCENT - QTY:1 - PRICE:10.00 WARR04:82200689 - MOTION LIGHT 12 V LED SURFACE MOUNT - QTY:1 - 6.85 WARR08:822050096 - FUEL GAUGE RETROFIT MICRO SWITCH PANEL - QTY:1 -PRICE:323.25 @ANNA F UPLOAD REMAINING INVOICES. i UPLOADED INVOICE #18672559, #25457019

ANNA FREEMAN

dealer_or_external • May 20, 2026, 3:45 PM

@Alix M @Michelle A I UPLOADED THE INVOICES I HAD AVAILABLE TO ME, PART # 82201420, LIP GREASE SEAL AND PART # 82200689 MOTION LIGHT WERE FROM NORTHERN AND I DONT HAVE ACCESS TO THOSE ANYMORE.

Alix Mongiat

processor • May 20, 2026, 4:24 PM

@Michelle A @ANNA F I need the invoice for the sublet.

Alix Mongiat

processor • May 20, 2026, 4:30 PM

@Michelle A @ANNA F I need the invoice for the sublet.

Alix Mongiat

processor • May 20, 2026, 4:31 PM

@Michelle A @ANNA F @Kaitlyn R Warranty Repair 3 was a NPF with the leveling system and it was denied- I am not sure how you needed novaflex sealant for that line, but if it belongs on a different line I need to know. Warranty Repair 5 needed a switch replaced, I need that information. Warranty Repair 6: Need sublet invoice. Warranty Repair 7: Need sublet invoice Warranty Repair 8 was denied.

Kaitlyn Reinwand

dealer_or_external • May 21, 2026, 2:50 PM

@Alix M WARR 3- THE NOVAFLEX HAS BEEN REMOVED FROM THAT LINE WARR 5- 159163- PUSH BUTTON COST: .01 QTY: 1 WARR 6 WAS DEEMED A CUSTOMERS RESPONSIBILITY AND WILL NOT BE CHARGED OUT TO WARRANTY. WARR 8- WHY WAS THAT DENIED? WE SPOKE TO GRAND DESIGN AND THEY HELPED US TROUBLE SHOOT AND TOLD US WHAT PART TO ORDER? WARR 7- I WILL GET A COPY OF THE SUBLET FOR YOU.

Kaitlyn Reinwand

dealer_or_external • May 21, 2026, 2:50 PM

@Alix M THE SUBLET FOR WARR7 IS ALREADY IN THIS FOLDE.R

Alix Mongiat

processor • May 21, 2026, 4:14 PM

@Kaitlyn R Warranty repair 8: it just states denied. I will reach out to them and see. I will remove the approval for Warranty Repair 6. Warranty Repair 7: a see it says invoice preview, I assumed that meant quote. I will submit with this.

Alix Mongiat

processor • May 21, 2026, 4:19 PM

@Kaitlyn R @Matt F I never got any response from you above when I asked for an update on Warranty Repair 8 regarding the gas tanks on the back of the unit. This is denied as of right now. I asked for an update and it seems to have gotten confused with Warranty Repair 6 regarding the customer damage. I need to know what you got approved from Grand Design as it wasn't handled through me and I don't know how those conversations went. Original comment was March 31st stating I saw your email, then I followed up April 2nd.

Alix Mongiat

processor • May 21, 2026, 4:22 PM

Claim 935386 was submitted for payment for the $953.70 sublet for Warranty Repair 7

Alix Mongiat

processor • May 21, 2026, 4:24 PM

Claim 989907 was submitted for payment for the $953.70 sublet for Warranty Repair 7

Alix Mongiat

processor • May 21, 2026, 4:25 PM

Claim 989556 was submitted for payment for the 2 hours transportation to the welding company.

Matt Ferkey

dealer_or_external • May 22, 2026, 10:02 AM

@Alix M 11/5/25 we initially verified the concern 12/3/25 we opened up the bulkhead wall and tested the wiring from the unity board to the fuel station controller. We asked for additional testing procedures (repeatedly) with no response. 3/31/26 we were finally given a link to a youtube video, but it got us nowhere. 4/1/26 we contacted grand design tech support via phone. They walked through the diagnosis and determined the controller was bad. We ordered a controller. 5/13/26 we installed the new controller and verified functionality.

Alix Mongiat

processor • May 22, 2026, 10:19 AM

@Matt F How much time are you needing for this? I can reach out to them to ask them to approve it, just need all the details. Thank you!

Matt Ferkey

dealer_or_external • May 22, 2026, 10:46 AM

@Alix M We have over 8 hours tied up in this, between spinning our wheels looking for guidance and diagnostic procedures and calling the manufacturer of the controller (who claimed it was installed by grand design in an unsupported way) and calling Grand Design. It all boils down to the controller simply being bad. The replacement only took .2 or so, it was all of the legwork to get to that point that was the drain. I have dozens of emails simply trying to get responses and direction, I also had numerous phone conversations - I dont know what to ask for. On one hand the repair was simple and quick, on the other hand there has been no training available or offered for this system, Grand Design would not even respond to our requests for assistance, the manufacturer of the controller said it was not compatible with the Lippert system it was connected to and we ended up getting pointed back to grand design who finally were the ones who told us to just replace it. All of the back and forth and blame game legitimately burned through 8.2 hours of skilled time with a technician. It just pisses me off... Rant over, what do you suggest we do?

Alix Mongiat

processor • May 22, 2026, 10:49 AM

@Chris B Please review this and let me know what you think. There is a lot going on and Grand Design hasn't been cooperative lately, as you are aware.

Chris Balderrama

processor • May 22, 2026, 11:35 AM

We are requesting consideration for additional diagnostic labor associated with this repair. Although the final controller replacement itself required minimal installation time, the diagnostic process leading to root-cause identification required extensive technician involvement due to lack of available documentation, lack of training/support resources for this system configuration, delayed response from Grand Design, and conflicting information provided during the troubleshooting process. During diagnostics, we contacted the controller manufacturer directly for technical assistance and were advised that the controller appeared to be installed in an unsupported application/configuration with the Lippert system it was connected to. This required additional investigation, testing, and multiple rounds of communication to determine whether the issue was component failure, system incompatibility, or installation-related. We also made multiple attempts to obtain direction and technical guidance from Grand Design throughout the process. Ultimately, after extensive troubleshooting and escalation efforts, we were advised by Grand Design to replace the controller, which resolved the issue immediately. The physical replacement of the component was not the primary labor driver in this repair. The significant time expenditure resulted from the diagnostic burden created by unsupported or undocumented system integration concerns, lack of technical guidance, and the extended process required to obtain an accurate repair direction. In total, this repair consumed approximately 8.2 hours of skilled technician diagnostic and support-related labor before final resolution. We are requesting review and consideration for additional diagnostic labor reimbursement associated with this repair event.

Alix Mongiat

processor • May 22, 2026, 12:54 PM

I have emailed Cassi at Grand Design.

Chris Balderrama

processor • May 22, 2026, 12:56 PM

Keep me posted. Thanks

Alix Mongiat

processor • May 27, 2026, 1:21 PM

@Matt F @Chris B From Ashley at Grand Design: Grand Design warranty coverage for testing and diagnosing water issues is evaluated strictly on a case-by-case basis. Dealers are generally responsible for performing proper testing and diagnostics when submitting a warranty pre-authorization request. Unfortunately, I cannot approve any time for this issue. This is something that my manager has already reviewed previously, this will remain denied.

Matt Ferkey

dealer_or_external • May 27, 2026, 2:03 PM

@Alix M @Chris B This has nothing to do with a water issue. Also, when speaking with grand design tech support, they are the ones who recommended the replacement of the fuel controller. Why would their recommendation for a warranty repair not be covered?

Alix Mongiat

processor • May 27, 2026, 2:22 PM

I will reach back out to Ashley.

Alix Mongiat

processor • May 28, 2026, 8:25 AM

@Matt F @Chris B From Ashley: This goes for any diagnosis issues, GDRV is not responsible for diag. You can get with my manager Michael about this issue; he will have to be the one to approve this. *Let me know if you want me to reach out to Michael or if you plan to. This may be as simple as me creating a New PA for that line item, but Ashley is providing no information and just flat out denying everything, and completely ignoring the WI law.

Chris Balderrama

processor • May 28, 2026, 2:04 PM

@Matt F Does Dapper Dan need to get involved?

Alix Mongiat

processor • Jun 8, 2026, 2:22 PM

@Matt F Dan did not really address this in his email. Were you going to follow up or do you feel I should create a new PA for this line?

Matt Ferkey

dealer_or_external • Jun 8, 2026, 3:18 PM

@Alix M can you reply to the email thread looking for clarification on each of the problem claims? Dan is worthless. Why would we go through the time and effort of involving him if there wasn't a legitimate issue... I dont like him that much!

Alix Mongiat

processor • Jun 8, 2026, 4:01 PM

Yes, I will do that. I agree. I think we are all on the same page.

Alix Mongiat

processor • Jun 12, 2026, 1:25 PM

I was finally able to update Warranty Repair 8 in GD"s system. This is pending approval.

Alix Mongiat

processor • Jun 15, 2026, 8:32 AM

@Matt F GD approved this for 5 hours, let me know how you want to proceed. If you accept this or not. I know you have 8.2 hours into it. @Chris B

Alix Mongiat

processor • Jun 15, 2026, 11:07 AM

@Matt F @Michelle A They updated a few other lines as well: Warranty Repair 1 approved for 0.3 hour Warranty Repair 3 approved for 0.3 hour Warranty Repair 8: approved for 6.5 hours total

Alix Mongiat

processor • Jun 16, 2026, 7:04 AM

Please let me know if you agree with this and we can submit for payment. If you want me to go back to Dan on this, let me know. Thanks!

Alix Mongiat

processor • Jun 22, 2026, 7:37 AM

@Matt F Please let me know if you agree with this so we can submit this for payment for you. Thank you!

Alix Mongiat

processor • Jun 23, 2026, 9:21 AM

@Matt F @Chris B This is now after 30 days since work was completed. Due to the fact that we were in contact with them this month still regarding one of the other lines, we should be able to submit with no issues. I just need the go ahead for the time they approved from you or need to know if we need to go back for more time.

Matt Ferkey

dealer_or_external • Jun 23, 2026, 2:20 PM

@Alix M looks fine.

Alix Mongiat

processor • Jun 23, 2026, 3:30 PM

@Michelle A Can you upload the final RO? I need an invoice for Warranty Repair 4, Warranty Repair 5, Warranty Repair 2 ABS Module (if this is one of the parts already listed, let me know)

Alix Mongiat

processor • Jun 23, 2026, 3:34 PM

Does not belong with this WO.

Alix Mongiat

processor • Jun 23, 2026, 3:35 PM

Does not belong with this WO

Alix Mongiat

processor • Jun 23, 2026, 3:36 PM

Claim 997237 is in draft status until we get final RO and requested invoices.

Michelle Antinoja

dealer_or_external • Jun 24, 2026, 11:52 AM

WARR05 - WE ORDER THIS PART FOR STOCK. WILL ATTACH FOUND INVOICE FOR LAST ORDER. WARR04 - ALSO AN ITEM WE ORDER BULK OF TO HAVE IN STOCK. i CAN NOT FIND THAT INVOICE. @ANNA F CAN YOU ASSIST?

Alix Mongiat

processor • Jun 24, 2026, 11:56 AM

@Michelle A What about the ABS module for Warranty Repair 2 that was stated was replaced? If that was a part you already listed, please let me know, but I don't see a part that is listed as a module.

Michelle Antinoja

dealer_or_external • Jun 24, 2026, 12:13 PM

@Alix M ILL ATTACH WHAT I FOUND BUT i AM UNSURE IF IT IS CORRECT

Alix Mongiat

processor • Jun 24, 2026, 12:17 PM

@Matt F Can you review so we know we are submitting the right items for you? Thank you!

Alix Mongiat

processor • Jun 29, 2026, 9:23 AM

@Michelle A @Matt F I need the parts reviewed and a correct part requisition uploaded. Remember- anything submitted after July 1st they expect the signed WO. Hoping to get this submitted before then to avoid any more delays or chances of non-payment since this is already 30 days past date work was completed.

Matt Ferkey

dealer_or_external • Jun 29, 2026, 3:40 PM

@Alix M The parts list is correct. We did not use an ABS module for the final repair.

Alix Mongiat

processor • Jun 29, 2026, 4:22 PM

Sounds good. Thank you for taking a look!

Alix Mongiat

processor • Jun 29, 2026, 4:34 PM

Claim 997237 has been submitted for payment.

Claim Files

Integrity Management Advisors Mail - Stalled_slow moving claims.pdf

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Integrity Management Advisors Mail - PA 911031 - Ashley denial 5-28-26.pdf

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Integrity Management Advisors Mail - PA 911031 - Ashley denial 5-28-26.pdf

mail-artifact • May 28, 2026, 8:26 AM • 177,130 bytes

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Integrity Management Advisors Mail - PA 911031 - Ashley denial 5-28-26.pdf

mail-artifact • May 28, 2026, 8:26 AM • 177,130 bytes

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Integrity Management Advisors Mail - PA 911031 - Ashley Denial 5-27-26.pdf

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Integrity Management Advisors Mail - PA 911031 - Ashley Denial 5-27-26.pdf

mail-artifact • May 27, 2026, 1:22 PM • 159,442 bytes

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Integrity Management Advisors Mail - PA 911031 - Ashley Denial 5-27-26.pdf

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123794.pdf

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123794.pdf

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1234212.pdf

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1234212.pdf

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1234211.pdf

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1234211.pdf

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123421.pdf

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123421.pdf

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INVOICE#_18672559.pdf

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INVOICE#_18672559.pdf

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INVOICE#_18672559.pdf

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INVOICE#_25457019.pdf

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PA Approval - sublet.pdf

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Scanned_from_a_Lexmark_Multifunction_Product03-13-2026-180708.pdf