Claim explorer / evidence thread
Claim 12767B
GRE 8220 • Alix • Approved / Unpaid • forest-river
risk 0.35
deadline Approaching deadline
images 29
matched 1
Warranty deadline timeline
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Upcoming statutory deadline
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Escalation Eligible
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Resolved
Upcoming statutory deadline
71d elapsed • 0d remaining
AI Claim Analysis
Estimated Recovery Amount
$2,500.00
What this claim may still be worth based on current evidence.
Compliance Score
65/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
1
No flagged violation label yet — keep reviewing payment and document evidence
Missing Items
0
missing_unit_id_photo
Deadline Status
Approaching deadline
71 days open in the visible workflow.
Recommended Action
Await OEM Response
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US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
22
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Compact packet candidate
Small enough for a compact escalation packet, assuming final PDFs stay clean.
Chronology
Ready to order
Visible span: Apr 23, 2026, 3:33 PM to Jun 20, 2026, 2:56 AM.
Indexed evidence
2 docs / 24 images
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Cross-reference base
Available
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Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Escalation watch
71 days open in the visible workflow; risk score 0.35.
Claim Summary
Evidence summary
images=29; damage=0; unit=0; parts=0; doc=29; gaps=missing_unit_id_photo • Unit 2026 Forest River • VIN 4X4TPUS29TP107018
Path
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Forest River/12767B/STOCK - 11476 - UPDATED.pdf
Timeline
First seen Apr 23, 2026, 3:33 PM • last seen Jun 20, 2026, 2:56 AM
Evidence flags
missing unit id photo
Comment Intelligence
Thread depth
14 indexed side comments on this claim.
Latest visible thread signal
Apr 7, 2026, 8:20 AM • processor • @Michelle A
Warranty Repair 1: approved for 8 hours
Warranty Repair 2: approved for 0.4 hour
Warranty Repair 3: approved for 0.2 hour
Warranty Repair 4: approved for part only
Warranty Repair 5: approved for 0.4 hour pe
Role mix
Dealer 0 • OEM 0 • Processor 9
Decision cues
Denial signals 0 • info / missing-doc asks 4 • approval signals 9
Best move
Work missing-doc or reply asks first from the thread.
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Images
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Claim Lines
complaint
WARRANTY REPAIR 1 - Sliderooms have bare W 1021 FORES wood exposed on slideroom walls
partial-match • confidence 0.63
cause
Mfg left bare wood I NEED TO HAVE A PREAUTH APPROVED BEFORE I CAN REPAIR THESE PER MATT 4 SLIDEROOM ARMS NEED IT SO 8 HOURS ARE REQUESTED THANK YOU
matched • confidence 0.81
correction
.........
partial-match • confidence 0.63
complaint
WARRANTY REPAIR 2 - Dark wood has smears W 1021 FORES on it
partial-match • confidence 0.63
cause
Streaks and marks of white on the dark colored wood
partial-match • confidence 0.71
correction
I used quick solve to remove excess putty on the slide room arms REQUEST: .4
partial-match • confidence 0.71
complaint
WARRANTY REPAIR 3 - DS sofa pull out bed W 1021 FORES legs are installed so tight that you can hardly get the legs to come down
partial-match • confidence 0.71
cause
Mfg of sofa really overtightened the nutts holding bolt so much so it dented in the frame
partial-match • confidence 0.63
correction
I loosened both nutts REQUEST:.2
partial-match • confidence 0.63
complaint
WARRANTY REPAIR 4 - light lens off of 3 W 1021 FORES ceiling lights
partial-match • confidence 0.71
cause
Light lens fell off 1 is missing
partial-match • confidence 0.75
correction
I reinstalled 2 lens then installed one new lens REQUESTEd:.1
partial-match • confidence 0.71
complaint
WARRANTY REPAIR 5 - upper windows have W 1021 FORES silicone smeared on them
partial-match • confidence 0.71
cause
Smeared silicone from mfg on windows inside and out
partial-match • confidence 0.63
cause
Smeared silicone from mfg on windows inside and out
unreviewed • confidence 0.00
cause
Smeared silicone from mfg on windows inside and out
unreviewed • confidence 0.00
cause
Smeared silicone from mfg on windows inside and out
unreviewed • confidence 0.00
cause
Smeared silicone from mfg on windows inside and out
unreviewed • confidence 0.00
correction
I did the windows I could the lift ran out so could not finish REQUEST: .7
partial-match • confidence 0.63
correction
I did the windows I could the lift ran out so could not finish REQUEST: .7
unreviewed • confidence 0.00
correction
I did the windows I could the lift ran out so could not finish REQUEST: .7
unreviewed • confidence 0.00
correction
I did the windows I could the lift ran out so could not finish REQUEST: .7
unreviewed • confidence 0.00
correction
I did the windows I could the lift ran out so could not finish REQUEST: .7
unreviewed • confidence 0.00
complaint
WARRANTY REPAIR 6 - Bathroom sink faucet W 1021 FORES has 2 deep scratches in its finish
partial-match • confidence 0.63
cause
Scratch on faucet handle CAME THIS WAY FROM MFG PLEASE ORDER NEW FAUCET I CAN NOT BUFF OR REMOVE VE THIS IT IS SCRATCHED DEEP
partial-match • confidence 0.71
correction
........ REQUEST: .5
partial-match • confidence 0.63
complaint
WARRANTY REPAIR 7 - Shower pan has a few W 1021 FORES black scratches in it
partial-match • confidence 0.71
cause
Scratches in shower pan
partial-match • confidence 0.71
correction
DONE REQUEST: .2
partial-match • confidence 0.63
Evidence Thread
Alix Mongiat
processor • Apr 1, 2026, 1:48 PM
@Michelle A Warranty Repair 1- please list the correction as I do not see anything stating what the correction is to fix this.
Warranty Repair 7- need correction.
Alix Mongiat
processor • Apr 2, 2026, 9:46 AM
Following up on this so we can get this entered for you.
Michelle Antinoja
dealer_or_external • Apr 2, 2026, 11:51 AM
@Alix M
tHE TECH WHO WORKED ON THIS WAS OUT OF OFFICE TODAY i WILL FOLLOW UP WITH HER TOMORROW AND GET YOU FURTHER ANSWERS.
i DID SPEAK WITH MATT ON WARR01, HE STATED THAT HE HAS SPOKEN WITH MARION FROM PUMA ON THAT REPAIR AND IT HAS BEEN ON ALL THE LFT PUMAS AND HE WOULD MAKE SURE THEY WERE APPROVED FOR THE 8HRS. i DON'T KNOW IF YOU ARE AWARE OF ANY OF THEM ENTERED PREVIOUSLY THAT HAVE BEEN APPROVED NOW OFF HAND OR NOT. i AM GOING TO DO SOME CHECKING INTO THE WORK ORDERS I HAVE TO SEE IF WE HAVE A GOOD CORRECTION ON THESE YET. THANK YOU!
Alix Mongiat
processor • Apr 2, 2026, 11:53 AM
Thank you! Yes, Matt did tell me that. We just need to make sure the correction is on the WO's still. I appreciate you!
Michelle Antinoja
dealer_or_external • Apr 2, 2026, 1:48 PM
@Alix M ADDED UPDATED WO
Alix Mongiat
processor • Apr 2, 2026, 2:17 PM
Thank you!
Alix Mongiat
processor • Apr 2, 2026, 2:29 PM
@Michelle A Can you provide a correction for Warranty Repair 7? Thanks!
Alix Mongiat
processor • Apr 2, 2026, 2:29 PM
PA 2629360 is in draft status until we get the correction for Warranty Repair 7.
Michelle Antinoja
dealer_or_external • Apr 2, 2026, 3:56 PM
@Alix M the tech is not here today so I will update tomorrow once I am able to get the information from her.
Alix Mongiat
processor • Apr 3, 2026, 4:13 PM
@Michelle A I am going to move this to PA info needed, once you provide the info, let me know and move it to the corrected folder. Thanks!
Michelle Antinoja
dealer_or_external • Apr 3, 2026, 4:35 PM
@Alix M thank you! She was out again today. Hoping to check in with her Monday!
Michelle Antinoja
dealer_or_external • Apr 6, 2026, 9:28 AM
@Alix M TECH WAS BACK IN TODAY., SHE USED BARS KEEPERS FRIEND TO REMOVE THE MARKS ON THE SHOWER PAN.
Alix Mongiat
processor • Apr 7, 2026, 7:01 AM
PA 2629360 has been submitted for approval.
Alix Mongiat
processor • Apr 7, 2026, 8:20 AM
@Michelle A
Warranty Repair 1: approved for 8 hours
Warranty Repair 2: approved for 0.4 hour
Warranty Repair 3: approved for 0.2 hour
Warranty Repair 4: approved for part only
Warranty Repair 5: approved for 0.4 hour per photos (requested 0.7 hour)
Warranty Repair 6: approved for 0.5 hour
Warranty Repair 7: approved for 0.2 hour
Claim Files
STOCK - 11476 - UPDATED.pdf
updated-packet • Apr 2, 2026, 1:48 PM • 76,983 bytes
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Forest River/12767B/STOCK - 11476 - UPDATED.pdf
12767B.pdf
main-pdf • Apr 1, 2026, 1:25 PM • 76,750 bytes
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Forest River/12767B/12767B.pdf