Claim explorer / evidence thread
Claim 12765
GRE 8220 • Alix • Paid • grand-design
risk 0.00
deadline Overdue / escalation ready
images 0
matched 0
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58d elapsed • 0d remaining
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Resolved
Overdue / escalation ready
58d elapsed • 0d remaining • Overdue
AI Claim Analysis
Estimated Recovery Amount
Pending payment match
What this claim may still be worth based on current evidence.
Compliance Score
100/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
2
OEM Response Deadline Exceeded • Payment Deadline Exceeded
Missing Items
0
No active evidence gaps are listed.
Deadline Status
Overdue / escalation ready
58 days open in the visible workflow.
Recommended Action
Escalate to State
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US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
13
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Compact packet candidate
Small enough for a compact escalation packet, assuming final PDFs stay clean.
Chronology
Ready to order
Visible span: May 7, 2026, 5:05 AM to May 7, 2026, 7:03 AM.
Indexed evidence
0 docs / 0 images
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Cross-reference base
Available
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Witness verification
Human verification required
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AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Monitor
58 days open in the visible workflow; risk score 0.00.
Claim Summary
Evidence summary
No evidence summary yet.
Path
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12765/job#4.webp
Timeline
First seen May 7, 2026, 5:05 AM • last seen May 7, 2026, 7:03 AM
Evidence flags
No active evidence gap flags
Comment Intelligence
Thread depth
50 indexed side comments on this claim.
Latest visible thread signal
Feb 26, 2026, 9:13 AM • processor • part price reduced to GD price
Role mix
Dealer 0 • OEM 0 • Processor 33
Decision cues
Denial signals 0 • info / missing-doc asks 32 • approval signals 9
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Work missing-doc or reply asks first from the thread.
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Evidence Thread
Alix Mongiat
processor • Oct 16, 2025, 1:48 PM
@Kaitlyn R @Michelle A Please clarify the cause on Job 4 and why the whole furnace would need to be replaced.
Alix Mongiat
processor • Oct 16, 2025, 1:49 PM
PA 904480 is in draft status until we get clarification on Job 4.
Alix Mongiat
processor • Oct 17, 2025, 8:55 AM
Moving to PA info needed until we get a response.
Michelle Antinoja
dealer_or_external • Oct 17, 2025, 10:05 AM
@Alix M we need to follow up with the tech who looked at it.
Alix Mongiat
processor • Oct 22, 2025, 4:19 PM
@Kaitlyn R @Michelle A Any update on this? Thanks.
Alix Mongiat
processor • Oct 29, 2025, 8:49 AM
Following up on this.
Michelle Antinoja
dealer_or_external • Nov 7, 2025, 2:40 PM
@Alix M @Stephanie K i GOT CLAIRIFICATION FROM THE TECH. THE LIGHTS ARE COMING ON THE FURNACE AND IT IS LOUD. THE EXTERIOR OF THE FURNACE LOOKS TO BE IN GOOD SHAPE AND DOES NOT SHOW ANY REASON TO BE MAKING THE NOISE. THE TECH IS RECOMMENDING THE FULL REPLACEMENT AS WE CAN NOT FINDS THE SPECIFIC ISSUE. TECH ALSO STATES THAT IF WARRANTY WOULD NOT COVER ENTIRE FURNACE, THERE IS POSSIBILITY WE COULD CHANGE THE BLOWER MOTOR TO SEE IF THAT WOULD HELP THE NOISE LEVEL. IF THE BLOWER MOTOR DOES NOT FIX IT WE WOULD PROCEED WITH COMPLETE REPLACEMENT.
Alix Mongiat
processor • Nov 10, 2025, 8:51 AM
This has been submitted for approval.
Alix Mongiat
processor • Nov 11, 2025, 8:28 AM
@Kaitlyn R @Michelle A From Grand Design:
Job 1: NEED VIDEO OF THE ISSUE.
Job 2: send photo of the rollers. send measurements across the wall openings, is this out of square?
Job 3: sent to vendor. Case #6371225 regarding 904480
Job 4: need video with audio.
Kaitlyn Reinwand
dealer_or_external • Nov 18, 2025, 8:51 AM
@Alix M THIS IS NOW AT THE SHOP AND WILL BE GETTING CYCLED INTO THE SHOP TO BE WORKED ON. WILL MOST LIKELY BE THE MIDDLE OF DECEMBER WHEN WE ARE ABLE TO BRING IT BACK IN.
Kaitlyn Reinwand
dealer_or_external • Dec 11, 2025, 10:09 AM
@Alix M JUST UPDATING... WITH THE WAY THE SCHEDULE IS CURRENTLY.. IT IS LOOKING MORE LIKE JANUARY SOMETIME THAT THIS UNIT WILL BE ABLE TO COME BACK INTO THE SHOP FOR THE FURTHER INFORMATION.
Alix Mongiat
processor • Dec 11, 2025, 10:55 AM
Sounds good. Thank you!!
Michelle Antinoja
dealer_or_external • Dec 18, 2025, 1:14 PM
@Alix M UPLOADED PHOTOS AND VIDEOS REQUESTED.
Alix Mongiat
processor • Dec 18, 2025, 1:24 PM
Added. Thank you!
Alix Mongiat
processor • Dec 22, 2025, 8:11 AM
Sent videos to James Hite in a different format, couldn't open the original videos.
Alix Mongiat
processor • Dec 22, 2025, 9:20 AM
@Michelle A @Kaitlyn R The items you uploaded for videos are only photos. Please provide the videos. Sorry I didn't catch this earlier. Thanks!
Alix Mongiat
processor • Jan 7, 2026, 8:25 AM
@Michelle A @Dustin L I wanted to follow up on this. The "videos" that are uploaded to this folder are not actual videos. Please let me know once videos are uploaded so I can get them to Grand Design.
Michelle Antinoja
dealer_or_external • Jan 7, 2026, 2:05 PM
@Alix M i CAN TRY TO EMAIL THEM TO YOU.. NO MATTER HOW LONG OR SHORT THE VIDEOS ARE WE CAN NOT GET THEM TO WORK PROPERLY IN THIS FORMAT. hOPEFULLY IF I EMAIL THEM TO YOU THEY WILL BE ABLE TO BE OPENED.
Michelle Antinoja
dealer_or_external • Jan 7, 2026, 2:10 PM
@Alix M ACTUALLY THEY NO LONGER ALLOW ME TO OPEN THEM EITHER. i CAN'T NOT OPEN THEM FROM THE ORIGINAL TEXT OR FROM WHERE I HAVE THEM SAVED. i'M UNSURE HOW TO PROCEED.
Alix Mongiat
processor • Jan 7, 2026, 2:16 PM
They will not approve without videos.
Michelle Antinoja
dealer_or_external • Jan 7, 2026, 2:33 PM
@Alix M pLEASE DON'T FORGET TO TAG US IN THIS SO WE GET NOTIFIED.
i WILL WORK WITH THE TECH ON GETTING A VIABLE VIDEO.
Michelle Antinoja
dealer_or_external • Jan 7, 2026, 2:40 PM
@Alix M UPLOADED VIDEOS IN DIFFERENT FORMAT. pLEASE VERIFY IF THEY WILL PLAY NOW. tHEY ARE PLAYING ON MY SIDE.
Alix Mongiat
processor • Jan 7, 2026, 2:56 PM
@Michelle A Yes, they work! Thank you! I am sending these to Jim right now.
Michelle Antinoja
dealer_or_external • Jan 7, 2026, 2:58 PM
@Alix M AWESOME! tHANK YOU!
Alix Mongiat
processor • Jan 12, 2026, 8:26 AM
Sent videos to James Hite and warranty on 1/7, James commented on the PA in GD that he still needed the videos 1/11. Forwarded original video email to James and warranty again on 1/12.
Alix Mongiat
processor • Jan 14, 2026, 4:04 PM
@Dustin L @Michelle A @Matt F From LCI:This unit was built in 2023 and purchased 10 months ago. The dealer states the cause for the concern with the window is it must be cut too large.
That would have been noted on the DAF. Did the window ever function properly either at the dealership or for the customer?
Matt Ferkey
dealer_or_external • Jan 14, 2026, 4:16 PM
@Alix M it most certainly would not have been listed on the DAF. It was not an obvious defect nor drivers damage. The sliding pane of glass is either too large or the latch on the glass was manufactured in the wrong position. The glass can not be closed enough for the latch to engage.
Alix Mongiat
processor • Jan 14, 2026, 5:28 PM
I have sent this information to James Hite as he left the PA in "pending vendor response" status and I cannot edit it. Thank you!
Alix Mongiat
processor • Jan 15, 2026, 3:18 PM
They finally put it in pending for me to add notes. Adding notes now and resubmitting for approval.
Alix Mongiat
processor • Jan 16, 2026, 8:50 AM
@Matt F @Dustin L from GD:This unit has been in for warranty twice. Was this not ever an issue? The video is needed for this warranty to be reviewed.
**I have sent the videos two times already- so I am not sure why they are requesting them AGAIN. I will send them again.
Alix Mongiat
processor • Jan 16, 2026, 8:56 AM
@Matt F If you want to provide your response to the question, I can get this back to Grand Designs side. Thank you! I just sent the videos via email for the third time.
Alix Mongiat
processor • Jan 16, 2026, 9:13 AM
James emailed me back-
Sorry, not sure why I asked for video again!. I do need the answer to this:
Did the window ever function properly either at the dealership or for the customer?
Matt Ferkey
dealer_or_external • Jan 16, 2026, 11:50 AM
@Alix M There are a lot of windows in the camper... and air conditioning. Apparently the customer hadn't opened that particular window until recently. The camper comes with a 1 year warranty to cover all manufacturer defects. Why does it matter? I am going to guess it did not work properly up until this point as the issue appears to be a manufacturing defect.
Alix Mongiat
processor • Jan 16, 2026, 1:12 PM
Added notes in GD's system. Thank you!
Alix Mongiat
processor • Jan 19, 2026, 1:36 PM
@Matt F @Dustin L From vendor: Has the window tracks been cleaned and lubricated with a 3 in 1 dry silicone spray?
Matt Ferkey
dealer_or_external • Jan 19, 2026, 2:26 PM
@Alix M @Dustin L Our Certified Technicians have correctly diagnosed the glass was either cut too large or the framework glued to the movable pane of glass was improperly placed. No amount of lubrication will allow the window to latch in the closed position. Please add .1 additional administrative time to this claim.
Alix Mongiat
processor • Jan 19, 2026, 8:05 PM
Added. Thank you.
Alix Mongiat
processor • Jan 20, 2026, 12:48 PM
@Matt F @Dustin L
Job 1: Approved for 1 hour (requested 1.5 hours plus the additional 0.1 hour); We have reviewed your request and information provided and Lippert will authorize one new window and 1 hour of labor pending part return for testing.
Please return the parts to:
Lippert
Attn: Testing Facility
2020 Blakesley Pkwy
Bristol, IN 46507
Please ensure the case is referenced on the package. Please fill out the attached Warranty Parts Return form and include it with the returned product for testing.
If the part is not found to be defective, Lippert will not be responsible for the repair.
Job 2: approved for 0.3 hour (requested 2 hours)
Job 3: approved for 0.6 hour (requested 2 hours)
Job 4: approved for 1 hour (requested 2 hours)
Alix Mongiat
processor • Jan 20, 2026, 12:49 PM
@Matt F @Dustin L
Job 1: Approved for 1 hour (requested 1.5 hours plus the additional 0.1 hour); We have reviewed your request and information provided and Lippert will authorize one new window and 1 hour of labor pending part return for testing.
Please return the parts to:
Lippert
Attn: Testing Facility
2020 Blakesley Pkwy
Bristol, IN 46507
Please ensure the case is referenced on the package. Please fill out the attached Warranty Parts Return form and include it with the returned product for testing.
If the part is not found to be defective, Lippert will not be responsible for the repair.
Job 2: approved for 0.3 hour (requested 2 hours)
Job 3: approved for 0.6 hour (requested 2 hours) the part number authorized is: 2022120963 - BLACK CUP HOLDER, FLAT SIDED W/HEAT/MASS/MULTI LIGHT (CHB ULBL 02-1)
Case #6371225
Job 4: approved for 1 hour (requested 2 hours)
Alix Mongiat
processor • Feb 18, 2026, 3:02 PM
@Kaitlyn R Has this work been completed? This was moved to Ready to Submit with no notes. Thank you!
Kaitlyn Reinwand
dealer_or_external • Feb 18, 2026, 3:30 PM
@Alix M YES IT IS... IM NOT SURE WHY THE NOTES DIDN'T GO THROUGH
DATE IN: 09/17/2025
DATE STARTED: 10/10/2025
DATE COMPLETED: 02/18/2026
PARTS USED:
LINE 1:
822080672- WINDOW
COST: 190.13
QTY: 1
LINE 2:
8220350512- SHOWER DOOR
COST: 233.45
QTY: 1
161128- NOVAFLEX PRO-
COST: 7.14
QTY: 1
LINE 3:
822020963- SOFA CUP HOLDER
COST: 107.22
QTY: 1
LINE 4:
822010465- FURNACE
COST: 475.30
QTY: 1
@Bonnie K UPLOAD INVOICES PLEASE
Bonnie Korte
dealer_or_external • Feb 18, 2026, 3:53 PM
@Alix M invoice uploaded
Alix Mongiat
processor • Feb 18, 2026, 4:40 PM
Claim 968051 has been submitted for payment.
Alix Mongiat
processor • Feb 19, 2026, 1:07 PM
@Dustin L @Kaitlyn R
Job 4:Please attach photo of all serial and model data tags removed from the defective appliance and applied to a blank piece of paper.
Kaitlyn Reinwand
dealer_or_external • Feb 19, 2026, 2:33 PM
@Alix M UPLOADED REQUESTED PHOTO.
Alix Mongiat
processor • Feb 19, 2026, 3:08 PM
Added. Thank you!
Bonnie Korte
dealer_or_external • Feb 25, 2026, 9:24 AM
@Alix M you said that we have to return the window back to lippert which is fine but do you have a claim number so we can send it back
Alix Mongiat
processor • Feb 25, 2026, 9:42 AM
@Bonnie K No need to return anymore. They commented on there now no part return, and this paid today.
Alix Mongiat
processor • Feb 26, 2026, 9:12 AM
This paid on 2/25/26 on check 641272 for $2,049.82
Alix Mongiat
processor • Feb 26, 2026, 9:13 AM
part price reduced to GD price
Claim Files
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