Claim 12700

Claim explorer / evidence thread

Claim 12700

GRE 8220 • Alix • Approved / Unpaid • forest-river

Next Recommended Action

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Reason

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Deadline

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Estimated recovery

Pending payment match

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risk 0.00 deadline Approaching deadline images 0 matched 0

Warranty deadline timeline

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Uploaded

Completed stage

58d elapsed • 0d remaining

Analyzed

Completed stage

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Awaiting OEM

Completed stage

58d elapsed • 0d remaining

Auto-Approved

Approaching deadline

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Payment Due

Upcoming statutory deadline

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Escalation Eligible

Upcoming statutory deadline

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Resolved

Upcoming statutory deadline

58d elapsed • 0d remaining

AI Claim Analysis

Estimated Recovery Amount

Pending payment match

What this claim may still be worth based on current evidence.

Compliance Score

100/100

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Violations Detected

No flagged violation label yet — keep reviewing payment and document evidence

Missing Items

No active evidence gaps are listed.

Deadline Status

Approaching deadline

58 days open in the visible workflow.

Recommended Action

Await OEM Response

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US dispute readiness

Evidence packet check

Compact packet candidate

Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.

Estimated pack size

Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.

Evidence packet lane

Compact packet candidate

Small enough for a compact escalation packet, assuming final PDFs stay clean.

Chronology

Ready to order

Visible span: May 7, 2026, 5:05 AM to Jun 20, 2026, 2:56 AM.

Indexed evidence

8 docs / 24 images

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Cross-reference base

Available

Line items, comments, or gap flags can be tied back to supporting material.

Witness verification

Human verification required

Any statement or affidavit output must be checked by the witness before use.

AI / citation gate

Manual check required

Escalation material must keep facts, inferences, citations, and source documents separated.

Expert evidence pressure

Not signalled

No expert-evidence trigger is visible from the current image rollup.

Escalation posture

Monitor

58 days open in the visible workflow; risk score 0.00.

Claim Summary

Evidence summary

No evidence summary yet.

Path

/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Flagstaff/12700/WO_12700_2026.05.07_14.48.53.jpg

Timeline

First seen May 7, 2026, 5:05 AM • last seen Jun 20, 2026, 2:56 AM

Evidence flags

No active evidence gap flags

Comment Intelligence

Thread depth

15 indexed side comments on this claim.

Latest visible thread signal

May 12, 2026, 2:45 PM • dealer_or_external • @Alix M I apologize. I misread it. My bad. Thank you for clarifying it. 🥴

Role mix

Dealer 0 • OEM 0 • Processor 9

Decision cues

Denial signals 0 • info / missing-doc asks 22 • approval signals 5

Best move

Work missing-doc or reply asks first from the thread.

Quick Actions

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Jump straight into Dropbox side comments, notes, and support documents.

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Images

WO_12700_JOB_WARR03_2026.05.04_11.30.01_1.jpg

document-photo

WO_12700_JOB_WARR03_2026.05.04_11.30.01_5.jpg

document-photo

WO_12700_JOB_WARR03_2026.05.04_11.30.01.jpg

document-photo

WO_12700_JOB_WARR01_2026.05.04_11.36.02_3.jpg

document-photo

Claim Lines

No claim lines loaded

Evidence Thread

Alix Mongiat

processor • May 6, 2026, 4:21 PM

PA 266952 has been submitted for approval. *Warranty expired 3/28/26

Alix Mongiat

processor • May 7, 2026, 10:51 AM

@Michelle A Warranty Repair 1: did the tech attempt to adjust the door or striker plate at all to see if that was the issue? Does the lock cylinder spin when a key is inserted into it or does it feel like it's still grabbing as normal, it's just not actually locking the lock assembly? We also need a picture of the entry door tag by the hinges, this is a small white tag on the actual door itself, as well as a picture of the code tag inside the lock assembly, the back four screws will need undone. Warranty Repair 3: We will also need a picture of the complete sofa and the box you are stating has no power. If you could show that as well with the reader that would be appreciated. I am not able to visualize what "switch" you are talking about, but it is possible the electrical component could be replaced independently of the complete sofa. Please advise, thank you.

Michelle Antinoja

dealer_or_external • May 7, 2026, 1:49 PM

@Alix M I uploaded the photos requested. Trying to get the further information from my tech. on the door issue.

Michelle Antinoja

dealer_or_external • May 7, 2026, 4:12 PM

@Alix M notes from my tech. tech did adjust the door and striker plate.. It does latch now but can still be jiggled open with little attempt. Cylinder is working properly, feels normal when key is inserted.

Alix Mongiat

processor • May 7, 2026, 4:46 PM

Added notes and photos. Thank you.

Alix Mongiat

processor • May 11, 2026, 8:17 AM

@Michelle A Warranty Repair 1: It looks like we're still missing a picture of the lock code on the back of the door lock. Once we have that we can authorize this line.

Alix Mongiat

processor • May 11, 2026, 12:51 PM

@Michelle A Warranty Repair 1: still need photo of lock code on back door lock Warranty Repair 3: approved for 0.3 hour to replace the 372794 - POWER RECLINER CORD W/ POWER SUPPLY BOX Please order the replacement part from the Forest River parts department or a local supplier. If the part is purchased outside of Forest River or the Vendor, the Off-the-Shelf parts policy would be applied, and a receipt would be required.

Alix Mongiat

processor • May 11, 2026, 1:06 PM

More info on the part: I have located the parts you requested, and I have them detailed below. Please note that the prices listed do not include shipping. F100263327 - THEATER SEAT PART - SOP: RECLINER POWER CORD AND POWER SUPPLY BOX - V# 372794 | COST $39.65 EACH This is a special order part with a lead time of 3 weeks.

Michelle Antinoja

dealer_or_external • May 11, 2026, 4:47 PM

@Alix M I am waiting for my tech to be able to get back out there for the photo as the lock needs to taken apart to get that photo so as soon as he gets that I will upload it.

Michelle Antinoja

dealer_or_external • May 12, 2026, 9:04 AM

@Alix M DOOR CODE PHOTO ADDED FOR YOU

Alix Mongiat

processor • May 12, 2026, 9:33 AM

Added. Thank you!

Alix Mongiat

processor • May 12, 2026, 2:00 PM

@Michelle A Warranty Repair 1: approved for 0.75 hour - the labor time submitted to Forest River has been reviewed and reduced based on the photos and description provided as well as the most applicable flat rate code. Warranty Repair 3: approved for 0.3 hour the requested repair has been authorized by Forest River and the Vendor for 0.30 hr. To replace the 372794 - POWER RECLINER CORD W/ POWER SUPPLY BOX Please order the replacement part from the Forest River parts department or a local supplier. If the part is purchased outside of Forest River or the Vendor, the Off-the-Shelf parts policy would be applied, and a receipt would be required.

Michelle Antinoja

dealer_or_external • May 12, 2026, 2:22 PM

@Alix M SO WHAT DID THEY APPROVE ON WARR REPAIR 1? ARE THEY APPROVING THE DOOR? DOOR IS STILL WIGGLING OPEN AND NOT STAYING LATCHED ... WE REQUESTED REPLACEMENT OF DOOR.

Alix Mongiat

processor • May 12, 2026, 2:27 PM

@Michelle A They are approving what you requested in the correction "will need new door lock and plate". Due to the way that sentence is written on the work order, they approved a new striker plate/door lock. If you need a new door, I will need an updated WO for that as this does not state that.

Michelle Antinoja

dealer_or_external • May 12, 2026, 2:45 PM

@Alix M I apologize. I misread it. My bad. Thank you for clarifying it. 🥴