Claim explorer / evidence thread
Claim 12513B
GRE 8220 • Alix • Paid • forest-river
risk 0.70
deadline Overdue / escalation ready
images 7
matched 0
Warranty deadline timeline
Track where the claim sits in the recovery workflow, how many days have elapsed, and whether the auto-approval window or payment deadline is already in play.
Uploaded
Completed stage
131d elapsed • 0d remaining
Analyzed
Completed stage
131d elapsed • 0d remaining
Awaiting OEM
Completed stage
131d elapsed • 0d remaining
Auto-Approved
Completed stage
131d elapsed • 0d remaining
Payment Due
Completed stage
131d elapsed • 0d remaining
Escalation Eligible
Completed stage
131d elapsed • 0d remaining
Resolved
Overdue / escalation ready
131d elapsed • 0d remaining • Overdue
AI Claim Analysis
Estimated Recovery Amount
$750.00
What this claim may still be worth based on current evidence.
Compliance Score
30/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
2
OEM Response Deadline Exceeded • Payment Deadline Exceeded
Missing Items
0
missing_unit_id_photo • damage_signal_without_damage_photo
Deadline Status
Overdue / escalation ready
131 days open in the visible workflow.
Recommended Action
Escalate to State
This is the fastest next move from the current workflow stage.
US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
28
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Condensed packet watch
Close to a bulky packet. Trim, paginate, and preflight before escalation.
Chronology
Ready to order
Visible span: Apr 23, 2026, 3:33 PM to Aug 30, 2026, 3:03 AM.
Indexed evidence
5 docs / 24 images
Use only the strongest evidence in the escalation packet; keep the rest as support material.
Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Escalation watch
131 days open in the visible workflow; risk score 0.70.
Claim Summary
Evidence summary
images=7; damage=0; unit=0; parts=0; doc=7; gaps=missing_unit_id_photo,damage_signal_without_damage_photo • Unit 2026 Forest River • VIN 4X4FCRR23TS235053
Path
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12513B/Claim Sheet.pdf
Timeline
First seen Apr 23, 2026, 3:33 PM • last seen Aug 30, 2026, 3:03 AM
Evidence flags
missing unit id photo • damage signal without damage photo
Comment Intelligence
Thread depth
39 indexed side comments on this claim.
Latest visible thread signal
Aug 27, 2026, 2:44 PM • processor • Claim 2719121 paid on check 3216368 for $37.17
Role mix
Dealer 0 • OEM 0 • Processor 25
Decision cues
Denial signals 2 • info / missing-doc asks 38 • approval signals 2
Best move
Work missing-doc or reply asks first from the thread.
Quick Actions
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Jump straight into Dropbox side comments, notes, and support documents.
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See the quick-rule cards first, then open the legal basis only if needed.
Images
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Claim Lines
complaint
TECHNICIAN STATES GOT THERE AND THE W 1021 FORES AWNING ARM HAS SNAPPED
partial-match • confidence 0.63
cause
damage awning arm on motor side pics taken
partial-match • confidence 0.77
correction
will need new awning arm..... REQUEST 2 HORUS OF LABOR
partial-match • confidence 0.71
complaint
TECHNICIAN STATES ARRIVED AND SHOWERHEAD W 1021 FORES IS BUSTED
partial-match • confidence 0.63
cause
HOSE PORTION OF SHOWERHEAD IS CRACKED AND LEAKING WATER
partial-match • confidence 0.73
correction
REPLACED WITH NEW SHOWERHEAD/HOSE COMBO REQ: .20
partial-match • confidence 0.63
Evidence Thread
Alix Mongiat
processor • Oct 9, 2025, 10:22 AM
@Kaitlyn R Tag for Job 3 is not legible, do you have another photo? Also need photos for Job 4 per labor code.
Submitting without photos for now.
Alix Mongiat
processor • Oct 9, 2025, 11:50 AM
@Kaitlyn R
Job 3: PLEASE PROVIDE A CLEARER PHOTO OF THE LIPPERT TAG
Job 4:PLEASE PROVIDE A PHOTO OF THE ISSUE
Alix Mongiat
processor • Oct 9, 2025, 11:52 AM
Forgot to comment- PA 2462495 has been submitted for approval. FR requested information above.
Alix Mongiat
processor • Oct 22, 2025, 4:17 PM
@Kaitlyn R @Michelle A Following up on this.
Kaitlyn Reinwand
dealer_or_external • Oct 23, 2025, 2:51 PM
@Alix M WORK WILL BE COMPLETED IN SPRING AS THE CUSTOMER IS OUT OF STATE
Alix Mongiat
processor • Oct 29, 2025, 8:47 AM
Thank you. Just a reminder that we do not have approval as we need the following:
Job 3: PLEASE PROVIDE A CLEARER PHOTO OF THE LIPPERT TAG
Job 4:PLEASE PROVIDE A PHOTO OF THE ISSUE
Alix Mongiat
processor • May 5, 2026, 8:51 AM
@Kaitlyn R Do you have this on the schedule yet? Thanks!
Kaitlyn Reinwand
dealer_or_external • May 7, 2026, 7:51 PM
Dustin Lucas do you know if you have this work order scheduled yet?
Kaitlyn Reinwand
dealer_or_external • May 19, 2026, 10:47 AM
@Alix M DUSTIN IS WORKING ON GETTING THIS CUSTOMER SCHEDULED. AS OF RIGHT NOW THEY ARE STILL OUT OF STATE AND WANT TO BE PRESENT WHEN THE WORK IS COMPLETED.
Kaitlyn Reinwand
dealer_or_external • Jun 16, 2026, 9:49 AM
@Alix M DUSTIN ADDED CLEARER PHOTOS OF THE AWNING LABEL
Alix Mongiat
processor • Jun 16, 2026, 10:18 AM
@Kaitlyn R What about photos for Job 4? I have to re-enter this as it expired but don't want to re-enter without all the information they requested.
Kaitlyn Reinwand
dealer_or_external • Jun 16, 2026, 10:29 AM
@Dustin L CAN YOU FIND A PICTURE FOR ALIX?
Alix Mongiat
processor • Jun 23, 2026, 9:12 AM
@Michelle A Following up on photos for job 4.
Dustin Lucas
dealer_or_external • Jun 23, 2026, 10:22 AM
@Alix M Pictures uploaded.
Alix Mongiat
processor • Jun 23, 2026, 11:04 AM
@Dustin L I don't see photos of job 4 in here. We need photos to get this approved. This is the showerhead.
Alix Mongiat
processor • Jun 23, 2026, 11:05 AM
PA 2719121 is in draft status until we get photos of Job 4 as requested.
Alix Mongiat
processor • Jul 2, 2026, 9:11 AM
@Dustin L @Michelle A Following up on photos for job 4. Thanks.
Dustin Lucas
dealer_or_external • Jul 2, 2026, 2:38 PM
@Alix M PICS UPLOADED
Alix Mongiat
processor • Jul 2, 2026, 3:20 PM
PA 2719121 has been submitted for approval.
Alix Mongiat
processor • Jul 2, 2026, 3:21 PM
Thanks. Please remember to move the folder to information corrected when you get us the information we needed.
Alix Mongiat
processor • Jul 6, 2026, 8:33 AM
@Michelle A @Dustin L From FR:
PLEASE SUBMIT A PHOTO OF THE ENTIRE SHOWER HEAD
Alix Mongiat
processor • Jul 8, 2026, 9:05 AM
@Michelle A @Dustin L
Job 3: Denied-
PER VENDOR Case Number: 6926295 VIN: TS235053 Hello Morgan Underwood, Thank you for contacting Lippert Customer Care Center. After reviewing your request, as well as all pictures and documents provided, we regret to inform you that due to this being deemed as damage, we will not be able to offer warranty coverage, which would also include parts and labor, for this claim. The pitch arm was shoved through the bottom of the outer arm, which happens with excessive force/weight on the awning
Job 4: PLEASE SUBMIT A PHOTO OF THE ENTIRE SHOWER HEAD
ANNA FREEMAN
dealer_or_external • Jul 15, 2026, 12:32 PM
@Alix M PHOTO UPLOADED FOLDER MOVED TO CORRECTED.
Alix Mongiat
processor • Jul 15, 2026, 12:34 PM
Added. Thank you!
Alix Mongiat
processor • Jul 15, 2026, 2:41 PM
@ANNA F @Michelle A @Dustin L From Forest River:
MY APOLOGIES FOR NOT BEING MORE SPECIFIC, I MEANT THE ENTIRE SHOWER ASSEMBLY NOT JUST THE HEAD.
Alix Mongiat
processor • Jul 24, 2026, 8:50 AM
@Matt F Tagging you as well.
Randall Boggs
dealer_or_external • Jul 29, 2026, 12:01 PM
@Alix M Dustin is scheduling mobile service for a different repair on this one and will attempt to get photos at that time. How much time is left to claim this one?
Alix Mongiat
processor • Jul 29, 2026, 12:38 PM
@Randall B We just need a photo of the entire shower assembly. When is the unit schedule for? I can note back to FR that this is scheduled and will get photos then so they don't deny it.
Randall Boggs
dealer_or_external • Jul 29, 2026, 12:55 PM
@Dustin L Did you get this on the schedule? If so, please reply back and tag Alix. THX
Dustin Lucas
dealer_or_external • Jul 29, 2026, 1:49 PM
@Alix M SCHEDULED FOR AUGUST 7TH NOTE ON RO FOR JOE TO GET PICS OF ENTIRE SHOWER ASSEMBLY
Dustin Lucas
dealer_or_external • Aug 8, 2026, 4:01 PM
@Alix M PICTURES OF SHOWER ASSEMBLY UPLOADED
Alix Mongiat
processor • Aug 10, 2026, 9:05 AM
@Dustin L Added. Please make sure you are moving the WO folders to folder #4 once you provide the information we requested. This will help insure nothing gets missed. Thanks.
Alix Mongiat
processor • Aug 10, 2026, 12:05 PM
@Dustin L @Destinee M @Randall B @Matt F
Job 3: denied - deemed as damage
Job 4: approved for 0.2 hour
Alix Mongiat
processor • Aug 10, 2026, 12:05 PM
It appears this is done, moving to Ready to submit. Please upload the final RO showing parts used along with invoice.
Alix Mongiat
processor • Aug 12, 2026, 9:39 AM
Following up on the invoice for the hose for Job 4. This was not ordered from FR under the VIN or WO so I cannot pull it. Without an invoice, I can only claim $1.40. Please let me know how you want me to proceed. Thanks!
Destinee McGinley
dealer_or_external • Aug 12, 2026, 10:44 AM
@Alix M TRYING TO FIND INVOICE, WILL COME BACK TO THIS.
Destinee McGinley
dealer_or_external • Aug 12, 2026, 11:01 AM
@Alix M
Alix Mongiat
processor • Aug 12, 2026, 11:15 AM
This has been submitted for payment. Part price is only claimable at $9.17
Alix Mongiat
processor • Aug 27, 2026, 2:44 PM
Claim 2719121 paid on check 3216368 for $37.17
Claim Files
HOSE INVOICE.pdf
pdf • Aug 12, 2026, 11:01 AM • 74,330 bytes
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Forest River/12513B/HOSE INVOICE.pdf
12513B.pdf
main-pdf • Oct 9, 2025, 10:15 AM • 71,347 bytes
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Forest River/12513B/12513B.pdf
12513B.pdf
main-pdf • Oct 9, 2025, 10:15 AM • 71,347 bytes
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/4-Pre-Authorizations Information Corrected- iCS/Forest River/12513B/12513B.pdf
12513B.pdf
main-pdf • Oct 9, 2025, 10:15 AM • 71,347 bytes
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Forest River/12513B/12513B.pdf
12513B.pdf
main-pdf • Oct 9, 2025, 10:15 AM • 71,347 bytes
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Forest River/12513B/12513B.pdf