Claim 12513

Claim explorer / evidence thread

Claim 12513

GRE 8220 • Alix • Approved / Unpaid • forest-river

Next Recommended Action

Await OEM Response

Overdue / escalation ready

Reason

OEM Response Deadline Exceeded

Deadline

Overdue / escalation ready

Estimated recovery

$750.00

Send Follow-Up

risk 0.70 deadline Overdue / escalation ready images 13 matched 0

Warranty deadline timeline

Track where the claim sits in the recovery workflow, how many days have elapsed, and whether the auto-approval window or payment deadline is already in play.

Uploaded

Completed stage

191d elapsed • 0d remaining

Analyzed

Completed stage

191d elapsed • 0d remaining

Awaiting OEM

Completed stage

191d elapsed • 0d remaining

Auto-Approved

Overdue / escalation ready

191d elapsed • 0d remaining • Overdue

Payment Due

Upcoming statutory deadline

191d elapsed • 0d remaining

Escalation Eligible

Upcoming statutory deadline

191d elapsed • 0d remaining

Resolved

Upcoming statutory deadline

191d elapsed • 0d remaining

AI Claim Analysis

Estimated Recovery Amount

$750.00

What this claim may still be worth based on current evidence.

Compliance Score

30/100

Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.

Violations Detected

OEM Response Deadline Exceeded

Missing Items

missing_unit_id_photo • damage_signal_without_damage_photo

Deadline Status

Overdue / escalation ready

191 days open in the visible workflow.

Recommended Action

Await OEM Response

This is the fastest next move from the current workflow stage.

Dossier completeness

Files 24 • RO lines 6 • human-described photos 0 • 3C red • reconciliation unknown • linked side comments 4

Gaps: no human level images • no human level image description • three c not quality ready • no reconciliation state • sidebar comment coherence not supported

US dispute readiness

Evidence packet check

Compact packet candidate

Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.

Estimated pack size

Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.

Evidence packet lane

Compact packet candidate

Small enough for a compact escalation packet, assuming final PDFs stay clean.

Chronology

Ready to order

Visible span: Apr 23, 2026, 3:33 PM to Sep 26, 2026, 2:55 AM.

Indexed evidence

5 docs / 13 images

Use only the strongest evidence in the escalation packet; keep the rest as support material.

Cross-reference base

Available

Line items, comments, or gap flags can be tied back to supporting material.

Witness verification

Human verification required

Any statement or affidavit output must be checked by the witness before use.

AI / citation gate

Manual check required

Escalation material must keep facts, inferences, citations, and source documents separated.

Expert evidence pressure

Not signalled

No expert-evidence trigger is visible from the current image rollup.

Escalation posture

Escalation watch

191 days open in the visible workflow; risk score 0.70.

Claim Summary

Evidence summary

images=13; damage=0; unit=0; parts=0; doc=13; gaps=missing_unit_id_photo,damage_signal_without_damage_photo • Unit 2026 Forest River • VIN 4X4FCRR23TS235053

Path

/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Forest River/12513/WO_12513_JOB_6_2026.06.04_14.23.31.jpeg

Timeline

First seen Apr 23, 2026, 3:33 PM • last seen Sep 26, 2026, 2:55 AM

Evidence flags

missing unit id photo • damage signal without damage photo

Comment Intelligence

Thread depth

18 indexed side comments on this claim.

Latest visible thread signal

Sep 25, 2026, 11:51 AM • processor • @Dustin L I see the final RO states this was done; however, I do not see a toilet listed in IDS under parts. Please advise if this was completed. If so, please upload the invoice and update IDS.

Role mix

Dealer 0 • OEM 0 • Processor 15

Decision cues

Denial signals 1 • info / missing-doc asks 8 • approval signals 5

Best move

Work missing-doc or reply asks first from the thread.

Quick Actions

Back to search results

Run the same search again.

Open focused evidence thread

Jump straight into Dropbox side comments, notes, and support documents.

Open claim explorer

Return to the main recovery queue view.

Open evidence room

See the quick-rule cards first, then open the legal basis only if needed.

Images

document-photo

No human-level description yet.

document-photo

No human-level description yet.

document-photo

No human-level description yet.

document-photo

No human-level description yet.

document-photo

No human-level description yet.

document-photo

No human-level description yet.

document-photo

No human-level description yet.

document-photo

No human-level description yet.

document-photo

No human-level description yet.

document-photo

No human-level description yet.

document-photo

No human-level description yet.

document-photo

No human-level description yet.

document-photo

No human-level description yet.

Claim Lines

complaint

CUSTOMER STATES ICE MAKER NOT WORKING NO W 1021 FORES WATER TO IT

partial-match • confidence 0.73

cause

no water to ice maker

partial-match • confidence 0.73

correction

outside valve the shuts off water to ice maker was pulled meaning closed I pushed the valve in and flushed icemaker is now getting water REQUEST .20 HOURS OF LABOR

partial-match • confidence 0.73

complaint

CUSTOMER STATES CONVECTION MICROWAVE IS W 1021 FORES NOT WARMING

partial-match • confidence 0.63

cause

pics taken I tryed every function on convection oven and microwave doesn't work only timer

partial-match • confidence 0.63

correction

with need a new microwave/ convection oven ... REQUEST .75 HOURS OF LABOR

partial-match • confidence 0.63

Evidence Thread

Alix Mongiat

processor • Aug 18, 2025, 4:41 PM

PA 2405622 has been submitted for approval.

Alix Mongiat

processor • Aug 20, 2025, 2:14 PM

@Kaitlyn R Job 1: approved for 0.2 hour Job 2: approved for 0.5 hour

Kaitlyn Reinwand

dealer_or_external • Oct 23, 2025, 2:52 PM

@Alix M WORK WILL BE COMPLETED IN SPRING AS THE CUSTOMER IS OUT OF STATE

Alix Mongiat

processor • May 5, 2026, 9:27 AM

Has this been scheduled yet? Thank you!

Alix Mongiat

processor • Sep 11, 2026, 4:18 PM

Previous PA expired- entered 2806506

Alix Mongiat

processor • Sep 14, 2026, 9:29 AM

FR denied this since warranty has expired- I emailed them on this one as well since we have never run into this issue before.

Alix Mongiat

processor • Sep 14, 2026, 12:24 PM

@Dustin L I see that there was an additional job added on to this. I can attempt to get this approved, but the warranty on this unit is now expired. I will need photos of the toilet and the tags before we can try and get this approved/paid.

Alix Mongiat

processor • Sep 14, 2026, 12:25 PM

Claim 2806506 has been submitted for payment for jobs 1 & 2.

Alix Mongiat

processor • Sep 23, 2026, 10:03 AM

This paid on check 3230120 for $1,290.43

Alix Mongiat

processor • Sep 23, 2026, 10:04 AM

@Dustin L @Matt F I have not submitted the additional line as I have not received the required photos. As stated above, this warranty has expired as well. I am moving this to claims paid. If you get the required photos, I can attempt to claim it.

Dustin Lucas

dealer_or_external • Sep 23, 2026, 10:29 AM

@Alix M pictures uploaded

Alix Mongiat

processor • Sep 23, 2026, 10:41 AM

PA 2817033 has been submitted for approval for the toilet- warranty expired even prior to write up.

Alix Mongiat

processor • Sep 23, 2026, 10:42 AM

PA 2817033 has been submitted for approval for the toilet

Alix Mongiat

processor • Sep 23, 2026, 12:37 PM

@Dustin L PER VENDOR, Any flex to the ball when pushing on it?

Dustin Lucas

dealer_or_external • Sep 23, 2026, 5:16 PM

@Alix M no flex to ball technician replaced seal multiple times and cleaned to no solution internally bad toilet new toilet no issues still to date

Alix Mongiat

processor • Sep 24, 2026, 7:49 AM

Added notes. Thank you!

Alix Mongiat

processor • Sep 25, 2026, 11:48 AM

@Dustin L Toilet was approved for 0.75 hour to replace toilet

Alix Mongiat

processor • Sep 25, 2026, 11:51 AM

@Dustin L I see the final RO states this was done; however, I do not see a toilet listed in IDS under parts. Please advise if this was completed. If so, please upload the invoice and update IDS.