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Claim 12477
GRE 8220 • Alix • Info Corrected • forest-river
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AI Claim Analysis
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Compliance Score
100/100
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Violations Detected
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131 days open in the visible workflow.
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Estimated pack size
24
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Chronology
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Visible span: Apr 23, 2026, 3:33 PM to Aug 30, 2026, 3:03 AM.
Indexed evidence
0 docs / 24 images
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131 days open in the visible workflow; risk score 0.00.
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Path
/home/openclaw/nas/Dropbox/GRE 8220/4-Pre-Authorizations Information Corrected- iCS/Forest River/12477/12477 - HURLEY UPDATED.pdf
Timeline
First seen Apr 23, 2026, 3:33 PM • last seen Aug 30, 2026, 3:03 AM
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Comment Intelligence
Thread depth
45 indexed side comments on this claim.
Latest visible thread signal
Aug 28, 2026, 4:13 PM • processor • @Matt F Call me on this please.
Role mix
Dealer 0 • OEM 0 • Processor 31
Decision cues
Denial signals 1 • info / missing-doc asks 11 • approval signals 12
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Claim Lines
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Evidence Thread
Alix Mongiat
processor • Aug 20, 2025, 1:58 PM
PA 2408112 has been submitted for approval.
Alix Mongiat
processor • Aug 20, 2025, 2:13 PM
@Kaitlyn R
Job 1: PLEASE SUBMIT A PHOTO OF THE MANUFACTURER DATA TAG AS VENDOR WILL REQUIRE TO PROCEED
Job 3: THIS CAN BE BUFFED OUT
Kaitlyn Reinwand
dealer_or_external • Aug 28, 2025, 11:27 AM
@Alix M WE JUST HEARD BACK FROM THE CUSTOMER. THERE ARE NO TAGS FOR JOB 1.. OUTSIDE OF ANYTHING THAT THE TECHNICIAN ALREADY PROVIDED.
Alix Mongiat
processor • Aug 28, 2025, 11:48 AM
Thank you.
Alix Mongiat
processor • Aug 28, 2025, 11:49 AM
@Kaitlyn R Job 5:
PLEASE SUBMIT A PHOTO OF THE MANUFACTURER DATA TAG AS VENDOR WILL REQUIRE TO PROCEED
**SORRY I MISSED THIS ONE**
Alix Mongiat
processor • Sep 4, 2025, 8:43 AM
Following up on this. Thanks!
Alix Mongiat
processor • Sep 12, 2025, 11:05 AM
@Kaitlyn R Following up on this. Thank you!
Kaitlyn Reinwand
dealer_or_external • Sep 12, 2025, 11:40 AM
@Alix M sorry. this one slipped through. per the customer, there is no tags on the items for the requested lines. (line 1 and line 5).
Alix Mongiat
processor • Sep 12, 2025, 1:50 PM
Thank you.
Alix Mongiat
processor • Sep 12, 2025, 1:51 PM
@Kaitlyn R From FR:
Job 3: This can be buffed out.
Alix Mongiat
processor • Sep 15, 2025, 12:43 PM
@Kaitlyn R Let me know if this can be buffed out or not. FR is asking for an update.
Alix Mongiat
processor • Sep 15, 2025, 12:43 PM
@Kaitlyn R From FR:
THE TAG IS LOCATED ONTOP OF THE RAIL :)
Kaitlyn Reinwand
dealer_or_external • Sep 16, 2025, 8:58 AM
@Alix M THIS IS UNIT IS PERMANENTLY PARKED AT THE CUSTOMERS PROPERTY. WE WILL NOT BE GOING BACK OUT TO THE UNIT UNTIL ALL OF THE WARRANTY ITEMS CAN BE REPAIRED AS THE CUSTOMER HAS TO PAY A SERVICE CALL FEE OF $130.00 EACH TIME WE GO OUT THEIR UNIT.
CUSTOMER IS GOING TO TRY TO ATTEMPT TO GET THE SHADE DOWN TO FIND THE TAG FOR LINE 1.
IF THE CUSTOMER CANNOT FIND IT, IS FOREST RIVER GOING TO PAY US TO REMOVE AND REINSTALL THE BLIND?
Alix Mongiat
processor • Sep 16, 2025, 11:17 AM
I have reached out to FR and will let you know.
Alix Mongiat
processor • Sep 16, 2025, 1:27 PM
@Kaitlyn R This is all they responded with.
"THE TAG IS A REQUIREMENT IN ORDER TO PROCEED WITH REVIEW"
Alix Mongiat
processor • Oct 6, 2025, 2:07 PM
@Kaitlyn R @ANNA F Following up on this.
Alix Mongiat
processor • Oct 22, 2025, 4:16 PM
Following up on this again. Thank you!
Alix Mongiat
processor • Oct 29, 2025, 8:46 AM
Following up on this again. Thank you.
Alix Mongiat
processor • Nov 12, 2025, 1:07 PM
Following up on this.
Kaitlyn Reinwand
dealer_or_external • Nov 13, 2025, 11:01 AM
@Alix M JUST A HEADS UP ON THIS ONE. WE WILL NOT BE BACK TO THIS UNIT UNTIL SPRING.
Alix Mongiat
processor • May 5, 2026, 8:50 AM
@Kaitlyn R Do you have this scheduled?
Kaitlyn Reinwand
dealer_or_external • May 7, 2026, 10:02 AM
@Alix M ADDED REQUESTED PHOTOS
Alix Mongiat
processor • May 7, 2026, 10:57 AM
@Kaitlyn R Please provide a response to FR regarding Job 3:
This can be buffed out.
This PA expired, so I will need to re-enter. I need all the information before I do.
Kaitlyn Reinwand
dealer_or_external • May 7, 2026, 7:49 PM
Alix Mongiat we will attempt to buff it out.
Alix Mongiat
processor • May 8, 2026, 8:49 AM
Previous PA expired.
Alix Mongiat
processor • May 8, 2026, 8:49 AM
PA 2668808 has been submitted for approval.
Alix Mongiat
processor • May 8, 2026, 10:43 AM
@Dustin L @Kaitlyn R
Job 1: approved for 1 hour
Job 2: approved for 1 hour
Job 3: approved for 1.5 hour to buff
Job 4: approved for 0.4 hour
Job 5: approved for 0.2 hour
Job 6: approved for 0.2 hour to replace
one new screen door
Job 7: approved for 0.3 hour
Job 8: approved for 0.2 hour
Job 9: approved for 0.6 hour
Dustin Lucas
dealer_or_external • Aug 7, 2026, 12:48 PM
@Alix M Job 8 tech is finding no damage or wear marks requesting manufacturer advice on this repair
Dustin Lucas
dealer_or_external • Aug 7, 2026, 12:53 PM
@Alix M Added several pictures in this line
Alix Mongiat
processor • Aug 7, 2026, 2:02 PM
@Dustin L Based on this original WO I entered the correction as the tech did it "Sprayed silicone along the aluminum between wear bar on main floor" .. The tech stated nothing was structurally wrong so that is what was approved. It sounds like you are stating the same thing in your comment above, so I am not sure what further guidance you would need as the tech already did this.
Dustin Lucas
dealer_or_external • Aug 7, 2026, 2:17 PM
Previously tech sprayed silicone and it helped it, tech came back out for other repairs and customer states the sound is back and that is when he noticed the aluminum strip was making noise against the plastic wear bar, the customer has asked us to reach out to the manufacturer on what we could do to fix the sound
Dustin Lucas
dealer_or_external • Aug 7, 2026, 2:31 PM
@Alix M Previously tech sprayed silicone and it helped it, tech came back out for other repairs and customer states the sound is back and that is when he noticed the aluminum strip was making noise against the plastic wear bar, the customer has asked us to reach out to the manufacturer on what we could do to fix the sound
Dustin Lucas
dealer_or_external • Aug 7, 2026, 2:33 PM
@Alix M Got with Matt about this, he is suggesting we apply some felt to the wear bar so when the slide goes out it sits on the felt instead of the plastic theoretically eliminating said noise, request time to apply felt to slide out and felt .5 hours labor
Alix Mongiat
processor • Aug 7, 2026, 2:43 PM
I have added a line to the PA to add felt to the wear bar. I am moving this back to PA pending. Thank you!
Alix Mongiat
processor • Aug 10, 2026, 9:01 AM
@Dustin L @Matt F FR denied the felt due to it being a modification.
Alix Mongiat
processor • Aug 10, 2026, 9:01 AM
Moving back to PA approved, if work is completed, please move to ready to submit and upload the final RO and invoices if parts were used. Thanks!
Dustin Lucas
dealer_or_external • Aug 12, 2026, 5:25 PM
@Alix M The felt tape is a better solution in the long run, the silicone lubricant helped, however is not a lasting solution. The alternative here is we ask for approval for a new wear bar and new slide floor. Said slide floor cannot be built in shop it would need to be sent to us as it is composite. Also this is a mobile job and slide floors cannot be done via mobile, would have to bring unit into shop during the winter. We understand the felt is a modification but financially is a 50 dollar repair compared to thousands of dollars in repairs.
Alix Mongiat
processor • Aug 13, 2026, 10:34 AM
@Dustin L @Matt F
From FR:
Unfortunately, we do not recommend modifications and cannot authorize for them. Furthermore, the one-year warranty for this unit is expired. If the customer would like to have this installed it will not be covered under warranty. Cedar Creek respectfully declines participation.
Alix Mongiat
processor • Aug 13, 2026, 10:35 AM
@Dustin L @Matt F
From FR:
Unfortunately, we do not recommend modifications and cannot authorize for them. Furthermore, the one-year warranty for this unit is expired. If the customer would like to have this installed it will not be covered under warranty. Cedar Creek respectfully declines participation.
@Heidi H
Dustin Lucas
dealer_or_external • Aug 13, 2026, 3:29 PM
@Alix M This warranty claim was started on the 30 July 2025. This is the Manufacturers responsibility to take care of. We either need authorization on a small modification (felt tape and labor) or the replacement of the wear bar and slide floor after towing into shop doing job over winter and delivery in spring.
Alix Mongiat
processor • Aug 13, 2026, 3:47 PM
I have sent FR another email on this. I will keep you posted. Thank you.
Alix Mongiat
processor • Aug 18, 2026, 3:48 PM
Sent follow up email.
Alix Mongiat
processor • Aug 18, 2026, 3:56 PM
@Dustin L @Matt F From FR :
As stated, this claim will stand as is. Cedar Creek respectfully declines participation as we do not authorize for modifications.
Dustin Lucas
dealer_or_external • Aug 28, 2026, 2:27 PM
@Alix M Updating and requesting new composite slide floor and aluminum strip slide floor goes over and 10 hours labor, also request towing to facility and bringing unit back as unit is permanently parked.
Chris Balderrama
processor • Aug 28, 2026, 4:13 PM
@Matt F Call me on this please.
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