Claim explorer / evidence thread
Claim 12477
GRE 8220 • Alix • Approved / Unpaid • forest-river
risk 0.00
deadline Approaching deadline
images 0
matched 0
review 76
Warranty deadline timeline
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Escalation Eligible
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Resolved
Upcoming statutory deadline
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AI Claim Analysis
Estimated Recovery Amount
$4,000.00
What this claim may still be worth based on current evidence.
Compliance Score
100/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
1
No flagged violation label yet — keep reviewing payment and document evidence
Missing Items
76
No active evidence gaps are listed.
Deadline Status
Approaching deadline
192 days open in the visible workflow.
Recommended Action
Await OEM Response
This is the fastest next move from the current workflow stage.
Dossier completeness
Files 37 • RO lines 81 • human-described photos 37 • 3C red • reconciliation reconciled • linked side comments 8
Gaps: three c not quality ready • sidebar comment coherence not supported
US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
38
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Full evidence packet
Estimated packet is large. Prepare a concise executive chronology with full backup evidence separated.
Chronology
Ready to order
Visible span: Apr 23, 2026, 3:33 PM to Nov 1, 2026, 2:55 AM.
Indexed evidence
0 docs / 24 images
Use only the strongest evidence in the escalation packet; keep the rest as support material.
Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Escalation watch
192 days open in the visible workflow; risk score 0.00.
Claim Summary
Evidence summary
No evidence summary yet.
Path
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/2-Pre-Authorizations Pending- iCS/Forest River/12477/HURLEY 3 .jpeg
Timeline
First seen Apr 23, 2026, 3:33 PM • last seen Nov 1, 2026, 2:55 AM
Evidence flags
No active evidence gap flags
Comment Intelligence
Thread depth
48 indexed side comments on this claim.
Latest visible thread signal
Sep 23, 2026, 10:01 AM • processor • This paid on check 3230120 for $1,544.28
Role mix
Dealer 0 • OEM 0 • Processor 34
Decision cues
Denial signals 1 • info / missing-doc asks 11 • approval signals 13
Best move
Work missing-doc or reply asks first from the thread.
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Images
document-photo
No human-level description yet.
document-photo
No human-level description yet.
document-photo
No human-level description yet.
document-photo
Close-up shows a small tear or puncture in a mesh screen near the frame.
Human interpretation • confidence 0.84
document-photo
No human-level description yet.
document-photo
No human-level description yet.
document-photo
No human-level description yet.
document-photo
RV interior seating/dinette area shown; no obvious damage visible.
Human interpretation • confidence 0.58
document-photo
No human-level description yet.
document-photo
No human-level description yet.
document-photo
No human-level description yet.
document-photo
RV interior sofa and window area shown; no clear damage visible.
Human interpretation • confidence 0.55
document-photo
No human-level description yet.
document-photo
No human-level description yet.
document-photo
No human-level description yet.
document-photo
No human-level description yet.
document-photo
No human-level description yet.
document-photo
No human-level description yet.
document-photo
Interior carpet/threshold edge lifted, showing trim and floor transition.
Human interpretation • confidence 0.62
document-photo
No human-level description yet.
document-photo
No human-level description yet.
document-photo
No human-level description yet.
document-photo
RV exterior side window and wall shown; no clear damage visible.
Human interpretation • confidence 0.55
document-photo
No human-level description yet.
Claim Lines
complaint
CUSTOMER STATES PANORAMIC SHADE ON W 1021 FORES PICTURE WINDOW DIFFICULT GOING IN AND OUT AND IS STICKY SEEMS TO BE GETTING WORSE AND WRINKLED
partial-match • confidence 0.55
complaint
CUSTOMER STATES PANORAMIC SHADE ON W 1021 FORES PICTURE WINDOW DIFFICULT GOING IN AND OUT AND IS STICKY SEEMS TO BE GETTING WORSE AND WRINKLED
partial-match • confidence 0.55
complaint
CUSTOMER STATES PANORAMIC SHADE ON W 1021 FORES PICTURE WINDOW DIFFICULT GOING IN AND OUT AND IS STICKY SEEMS TO BE GETTING WORSE AND WRINKLED
partial-match • confidence 0.55
complaint
CUSTOMER STATES PANORAMIC SHADE ON W 1021 FORES PICTURE WINDOW DIFFICULT GOING IN AND OUT AND IS STICKY SEEMS TO BE GETTING WORSE AND WRINKLED
partial-match • confidence 0.55
cause
Will need new shade
partial-match • confidence 0.44
cause
Will need new shade
partial-match • confidence 0.44
cause
Will need new shade
partial-match • confidence 0.44
cause
Will need new shade
partial-match • confidence 0.44
correction
Will need shade replacement.... REQUEST 1.50 HOURS OF
partial-match • confidence 0.44
correction
Will need shade replacement.... REQUEST 1.50 HOURS OF
partial-match • confidence 0.44
correction
Will need shade replacement.... REQUEST 1.50 HOURS OF
partial-match • confidence 0.44
correction
Will need shade replacement.... REQUEST 1.50 HOURS OF
partial-match • confidence 0.44
complaint
CUSTOMER STATES IN FRONT OF KITCHEN W 1021 FORES FLOORING IN FRONT OF REFER IS MAKING A CREAKING SOUND AND IS EXPANDING - JOE ADDED SHIMS, PROBLEM IS STILL OCCURING.
needs-review • confidence 0.32
complaint
CUSTOMER STATES IN FRONT OF KITCHEN W 1021 FORES FLOORING IN FRONT OF REFER IS MAKING A CREAKING SOUND AND IS EXPANDING - JOE ADDED SHIMS, PROBLEM IS STILL OCCURING.
needs-review • confidence 0.32
complaint
CUSTOMER STATES IN FRONT OF KITCHEN W 1021 FORES FLOORING IN FRONT OF REFER IS MAKING A CREAKING SOUND AND IS EXPANDING - JOE ADDED SHIMS, PROBLEM IS STILL OCCURING.
needs-review • confidence 0.32
complaint
CUSTOMER STATES IN FRONT OF KITCHEN W 1021 FORES FLOORING IN FRONT OF REFER IS MAKING A CREAKING SOUND AND IS EXPANDING - JOE ADDED SHIMS, PROBLEM IS STILL OCCURING.
needs-review • confidence 0.32
cause
pics taken on off door side right in front of refrigerator the main floor was creaking
partial-match • confidence 0.36
cause
pics taken on off door side right in front of refrigerator the main floor was creaking
partial-match • confidence 0.36
cause
pics taken on off door side right in front of refrigerator the main floor was creaking
partial-match • confidence 0.36
cause
pics taken on off door side right in front of refrigerator the main floor was creaking
partial-match • confidence 0.36
correction
lower underbelly and used two wooden wedges to tight aluminum floor joists to steel cross member support and added a screw in each wedges so they stay in place the floor is now quiet REQUEST 1 HOUR OF
needs-review • confidence 0.30
correction
lower underbelly and used two wooden wedges to tight aluminum floor joists to steel cross member support and added a screw in each wedges so they stay in place the floor is now quiet REQUEST 1 HOUR OF
needs-review • confidence 0.30
correction
lower underbelly and used two wooden wedges to tight aluminum floor joists to steel cross member support and added a screw in each wedges so they stay in place the floor is now quiet REQUEST 1 HOUR OF
needs-review • confidence 0.30
correction
lower underbelly and used two wooden wedges to tight aluminum floor joists to steel cross member support and added a screw in each wedges so they stay in place the floor is now quiet REQUEST 1 HOUR OF
needs-review • confidence 0.30
complaint
CUSTOMER STATES ISLAND COUNTERTOP LOOKS W 1021 FORES STREAKED TRIES TO CLEAN BUT STREAKS WILL NOT COME OFF CAN ONLY SEE IN GOOD LIGHTING
needs-review • confidence 0.33
complaint
CUSTOMER STATES ISLAND COUNTERTOP LOOKS W 1021 FORES STREAKED TRIES TO CLEAN BUT STREAKS WILL NOT COME OFF CAN ONLY SEE IN GOOD LIGHTING
needs-review • confidence 0.33
complaint
CUSTOMER STATES ISLAND COUNTERTOP LOOKS W 1021 FORES STREAKED TRIES TO CLEAN BUT STREAKS WILL NOT COME OFF CAN ONLY SEE IN GOOD LIGHTING
needs-review • confidence 0.33
complaint
CUSTOMER STATES ISLAND COUNTERTOP LOOKS W 1021 FORES STREAKED TRIES TO CLEAN BUT STREAKS WILL NOT COME OFF CAN ONLY SEE IN GOOD LIGHTING
needs-review • confidence 0.33
cause
there is streaks in main island counter top Continued on page 2 PAGE 2 Work Order : 12477 ****************************************************************************** Job # Description JOB INFORMATION Type Bill To ******************************************************************************
needs-review • confidence 0.33
cause
there is streaks in main island counter top Continued on page 2 PAGE 2 Work Order : 12477 ****************************************************************************** Job # Description JOB INFORMATION Type Bill To ******************************************************************************
needs-review • confidence 0.33
cause
there is streaks in main island counter top Continued on page 2 PAGE 2 Work Order : 12477 ****************************************************************************** Job # Description JOB INFORMATION Type Bill To ******************************************************************************
needs-review • confidence 0.33
cause
there is streaks in main island counter top Continued on page 2 PAGE 2 Work Order : 12477 ****************************************************************************** Job # Description JOB INFORMATION Type Bill To ******************************************************************************
needs-review • confidence 0.33
correction
Will have to get ahold mfg maybe we can buff out is ther a compound we can use ... REQUEST 1.5 HOURS OF
needs-review • confidence 0.24
correction
Will have to get ahold mfg maybe we can buff out is ther a compound we can use ... REQUEST 1.5 HOURS OF
needs-review • confidence 0.24
correction
Will have to get ahold mfg maybe we can buff out is ther a compound we can use ... REQUEST 1.5 HOURS OF
needs-review • confidence 0.24
correction
Will have to get ahold mfg maybe we can buff out is ther a compound we can use ... REQUEST 1.5 HOURS OF
needs-review • confidence 0.24
complaint
CUSTOMER STATES PATIO BLINDS WILL NOT W 1021 FORES CLOSE ALL THE WAY WHEN YOU TURN THE SHADE TO CLOSE OFF LIGHTING
needs-review • confidence 0.31
complaint
CUSTOMER STATES PATIO BLINDS WILL NOT W 1021 FORES CLOSE ALL THE WAY WHEN YOU TURN THE SHADE TO CLOSE OFF LIGHTING
needs-review • confidence 0.31
complaint
CUSTOMER STATES PATIO BLINDS WILL NOT W 1021 FORES CLOSE ALL THE WAY WHEN YOU TURN THE SHADE TO CLOSE OFF LIGHTING
needs-review • confidence 0.31
complaint
CUSTOMER STATES PATIO BLINDS WILL NOT W 1021 FORES CLOSE ALL THE WAY WHEN YOU TURN THE SHADE TO CLOSE OFF LIGHTING
needs-review • confidence 0.31
cause
the patio slide door drop blinds catching onto patio door frame
needs-review • confidence 0.25
cause
the patio slide door drop blinds catching onto patio door frame
needs-review • confidence 0.25
cause
the patio slide door drop blinds catching onto patio door frame
needs-review • confidence 0.25
cause
the patio slide door drop blinds catching onto patio door frame
needs-review • confidence 0.25
correction
remove upper patio wooden header adjustments made to blinds on metal bracelets the blinds is working correctly REQUEST .40 HOURS OF
needs-review • confidence 0.21
correction
remove upper patio wooden header adjustments made to blinds on metal bracelets the blinds is working correctly REQUEST .40 HOURS OF
needs-review • confidence 0.21
correction
remove upper patio wooden header adjustments made to blinds on metal bracelets the blinds is working correctly REQUEST .40 HOURS OF
needs-review • confidence 0.21
correction
remove upper patio wooden header adjustments made to blinds on metal bracelets the blinds is working correctly REQUEST .40 HOURS OF
needs-review • confidence 0.21
complaint
CUSTOMER STATES NIGHT TIME SHADE DOOR W 1021 FORES SIDE BY COUCH WILL NOT STAY DOWN DAY TIME SHADE WORKS
needs-review • confidence 0.28
complaint
CUSTOMER STATES NIGHT TIME SHADE DOOR W 1021 FORES SIDE BY COUCH WILL NOT STAY DOWN DAY TIME SHADE WORKS
needs-review • confidence 0.28
complaint
CUSTOMER STATES NIGHT TIME SHADE DOOR W 1021 FORES SIDE BY COUCH WILL NOT STAY DOWN DAY TIME SHADE WORKS
needs-review • confidence 0.28
complaint
CUSTOMER STATES NIGHT TIME SHADE DOOR W 1021 FORES SIDE BY COUCH WILL NOT STAY DOWN DAY TIME SHADE WORKS
needs-review • confidence 0.28
cause
pics taken
needs-review • confidence 0.19
cause
pics taken
needs-review • confidence 0.19
cause
pics taken
needs-review • confidence 0.19
cause
pics taken
needs-review • confidence 0.19
correction
adjustments made to shade now working REQUEST .40 HOURS OF
needs-review • confidence 0.28
correction
adjustments made to shade now working REQUEST .40 HOURS OF
needs-review • confidence 0.28
correction
adjustments made to shade now working REQUEST .40 HOURS OF
needs-review • confidence 0.28
correction
adjustments made to shade now working REQUEST .40 HOURS OF
needs-review • confidence 0.28
complaint
CUSTOMER STATES BEDROOM SCREEN DOOR HAS W 1021 FORES A LITTLE HOLE IN IT
partial-match • confidence 0.42
complaint
CUSTOMER STATES BEDROOM SCREEN DOOR HAS W 1021 FORES A LITTLE HOLE IN IT
partial-match • confidence 0.42
complaint
CUSTOMER STATES BEDROOM SCREEN DOOR HAS W 1021 FORES A LITTLE HOLE IN IT
partial-match • confidence 0.42
complaint
CUSTOMER STATES BEDROOM SCREEN DOOR HAS W 1021 FORES A LITTLE HOLE IN IT
partial-match • confidence 0.42
cause
pics taken of screen
partial-match • confidence 0.42
cause
pics taken of screen
partial-match • confidence 0.42
cause
pics taken of screen
partial-match • confidence 0.42
cause
pics taken of screen
partial-match • confidence 0.42
correction
Will need a new screen door or re screen .. REQUEST .30 HOURS OF
partial-match • confidence 0.42
correction
Will need a new screen door or re screen .. REQUEST .30 HOURS OF
partial-match • confidence 0.42
correction
Will need a new screen door or re screen .. REQUEST .30 HOURS OF
partial-match • confidence 0.42
correction
Will need a new screen door or re screen .. REQUEST .30 HOURS OF
partial-match • confidence 0.42
complaint
CUSTOMER STATES AC IN BEDROOM VENT ON W 1021 FORES ONE SIDE WILL NOT MOVE TO VENTILATE
needs-review • confidence 0.29
complaint
CUSTOMER STATES AC IN BEDROOM VENT ON W 1021 FORES ONE SIDE WILL NOT MOVE TO VENTILATE
needs-review • confidence 0.29
complaint
CUSTOMER STATES AC IN BEDROOM VENT ON W 1021 FORES ONE SIDE WILL NOT MOVE TO VENTILATE
needs-review • confidence 0.29
complaint
CUSTOMER STATES AC IN BEDROOM VENT ON W 1021 FORES ONE SIDE WILL NOT MOVE TO VENTILATE
needs-review • confidence 0.29
cause
return air grill one the vents popped loose
needs-review • confidence 0.26
cause
return air grill one the vents popped loose
needs-review • confidence 0.26
cause
return air grill one the vents popped loose
needs-review • confidence 0.26
cause
return air grill one the vents popped loose
needs-review • confidence 0.26
correction
remove the return air grill and reattach the slider vent and re installed cover now ok REUEST .30 HOURS
needs-review • confidence 0.29
correction
remove the return air grill and reattach the slider vent and re installed cover now ok REUEST .30 HOURS
needs-review • confidence 0.29
correction
remove the return air grill and reattach the slider vent and re installed cover now ok REUEST .30 HOURS
needs-review • confidence 0.29
correction
remove the return air grill and reattach the slider vent and re installed cover now ok REUEST .30 HOURS
needs-review • confidence 0.29
complaint
CUSTOMER STATES WHEN THEY STEP ON THE W 1021 FORES SLIDE BY THE TABLE AND CHAIRS ONCE IN A WHILE YOU HEAR A CLUNKING SOUND - AFTER APPOINTMENT
needs-review • confidence 0.27
complaint
CUSTOMER STATES WHEN THEY STEP ON THE W 1021 FORES SLIDE BY THE TABLE AND CHAIRS ONCE IN A WHILE YOU HEAR A CLUNKING SOUND - AFTER APPOINTMENT
needs-review • confidence 0.27
complaint
CUSTOMER STATES WHEN THEY STEP ON THE W 1021 FORES SLIDE BY THE TABLE AND CHAIRS ONCE IN A WHILE YOU HEAR A CLUNKING SOUND - AFTER APPOINTMENT
needs-review • confidence 0.27
complaint
CUSTOMER STATES WHEN THEY STEP ON THE W 1021 FORES SLIDE BY THE TABLE AND CHAIRS ONCE IN A WHILE YOU HEAR A CLUNKING SOUND - AFTER APPOINTMENT
needs-review • confidence 0.27
cause
on door side slide I found nothing structural wrong with slide out possible the aluminum strip in front of slide was making noise rubbing again plastic wear bar
needs-review • confidence 0.25
cause
on door side slide I found nothing structural wrong with slide out possible the aluminum strip in front of slide was making noise rubbing again plastic wear bar
needs-review • confidence 0.25
cause
on door side slide I found nothing structural wrong with slide out possible the aluminum strip in front of slide was making noise rubbing again plastic wear bar
needs-review • confidence 0.25
cause
on door side slide I found nothing structural wrong with slide out possible the aluminum strip in front of slide was making noise rubbing again plastic wear bar
needs-review • confidence 0.25
correction
so I sprayed silicone along the aluminum between wear bar on main floor REQUEST .20 HOURS OF
needs-review • confidence 0.25
correction
so I sprayed silicone along the aluminum between wear bar on main floor REQUEST .20 HOURS OF
needs-review • confidence 0.25
correction
so I sprayed silicone along the aluminum between wear bar on main floor REQUEST .20 HOURS OF
needs-review • confidence 0.25
correction
so I sprayed silicone along the aluminum between wear bar on main floor REQUEST .20 HOURS OF
needs-review • confidence 0.25
complaint
CUSTOMER STATES ON BEDROOM WINDOW ON W 1021 FORES EXTERIOR LONG STREAK OF WATER FROM MIDDLE OF AWNING WATER RUNS DOWN - AFTER RESEALING CUSTOMER SEES IT RUNNING IN NEW SPOTS
partial-match • confidence 0.36
complaint
CUSTOMER STATES ON BEDROOM WINDOW ON W 1021 FORES EXTERIOR LONG STREAK OF WATER FROM MIDDLE OF AWNING WATER RUNS DOWN - AFTER RESEALING CUSTOMER SEES IT RUNNING IN NEW SPOTS
partial-match • confidence 0.36
complaint
CUSTOMER STATES ON BEDROOM WINDOW ON W 1021 FORES EXTERIOR LONG STREAK OF WATER FROM MIDDLE OF AWNING WATER RUNS DOWN - AFTER RESEALING CUSTOMER SEES IT RUNNING IN NEW SPOTS
partial-match • confidence 0.36
complaint
CUSTOMER STATES ON BEDROOM WINDOW ON W 1021 FORES EXTERIOR LONG STREAK OF WATER FROM MIDDLE OF AWNING WATER RUNS DOWN - AFTER RESEALING CUSTOMER SEES IT RUNNING IN NEW SPOTS
partial-match • confidence 0.36
cause
on door side gutter seam was leaking down on windows in front bedroom Continued on page 3 PAGE 3 Work Order : 12477
needs-review • confidence 0.31
cause
on door side gutter seam was leaking down on windows in front bedroom Continued on page 3 PAGE 3 Work Order : 12477
needs-review • confidence 0.31
cause
on door side gutter seam was leaking down on windows in front bedroom Continued on page 3 PAGE 3 Work Order : 12477
needs-review • confidence 0.31
cause
on door side gutter seam was leaking down on windows in front bedroom Continued on page 3 PAGE 3 Work Order : 12477
needs-review • confidence 0.31
correction
used black lap sealant to seal gutter seam REQUEST .60 HOURS
needs-review • confidence 0.24
correction
used black lap sealant to seal gutter seam REQUEST .60 HOURS
needs-review • confidence 0.24
correction
used black lap sealant to seal gutter seam REQUEST .60 HOURS
needs-review • confidence 0.24
correction
used black lap sealant to seal gutter seam REQUEST .60 HOURS
needs-review • confidence 0.24
Evidence Thread
Alix Mongiat
processor • Aug 20, 2025, 1:58 PM
PA 2408112 has been submitted for approval.
Alix Mongiat
processor • Aug 20, 2025, 2:13 PM
@Kaitlyn R
Job 1: PLEASE SUBMIT A PHOTO OF THE MANUFACTURER DATA TAG AS VENDOR WILL REQUIRE TO PROCEED
Job 3: THIS CAN BE BUFFED OUT
Kaitlyn Reinwand
dealer_or_external • Aug 28, 2025, 11:27 AM
@Alix M WE JUST HEARD BACK FROM THE CUSTOMER. THERE ARE NO TAGS FOR JOB 1.. OUTSIDE OF ANYTHING THAT THE TECHNICIAN ALREADY PROVIDED.
Alix Mongiat
processor • Aug 28, 2025, 11:48 AM
Thank you.
Alix Mongiat
processor • Aug 28, 2025, 11:49 AM
@Kaitlyn R Job 5:
PLEASE SUBMIT A PHOTO OF THE MANUFACTURER DATA TAG AS VENDOR WILL REQUIRE TO PROCEED
**SORRY I MISSED THIS ONE**
Alix Mongiat
processor • Sep 4, 2025, 8:43 AM
Following up on this. Thanks!
Alix Mongiat
processor • Sep 12, 2025, 11:05 AM
@Kaitlyn R Following up on this. Thank you!
Kaitlyn Reinwand
dealer_or_external • Sep 12, 2025, 11:40 AM
@Alix M sorry. this one slipped through. per the customer, there is no tags on the items for the requested lines. (line 1 and line 5).
Alix Mongiat
processor • Sep 12, 2025, 1:50 PM
Thank you.
Alix Mongiat
processor • Sep 12, 2025, 1:51 PM
@Kaitlyn R From FR:
Job 3: This can be buffed out.
Alix Mongiat
processor • Sep 15, 2025, 12:43 PM
@Kaitlyn R Let me know if this can be buffed out or not. FR is asking for an update.
Alix Mongiat
processor • Sep 15, 2025, 12:43 PM
@Kaitlyn R From FR:
THE TAG IS LOCATED ONTOP OF THE RAIL :)
Kaitlyn Reinwand
dealer_or_external • Sep 16, 2025, 8:58 AM
@Alix M THIS IS UNIT IS PERMANENTLY PARKED AT THE CUSTOMERS PROPERTY. WE WILL NOT BE GOING BACK OUT TO THE UNIT UNTIL ALL OF THE WARRANTY ITEMS CAN BE REPAIRED AS THE CUSTOMER HAS TO PAY A SERVICE CALL FEE OF $130.00 EACH TIME WE GO OUT THEIR UNIT.
CUSTOMER IS GOING TO TRY TO ATTEMPT TO GET THE SHADE DOWN TO FIND THE TAG FOR LINE 1.
IF THE CUSTOMER CANNOT FIND IT, IS FOREST RIVER GOING TO PAY US TO REMOVE AND REINSTALL THE BLIND?
Alix Mongiat
processor • Sep 16, 2025, 11:17 AM
I have reached out to FR and will let you know.
Alix Mongiat
processor • Sep 16, 2025, 1:27 PM
@Kaitlyn R This is all they responded with.
"THE TAG IS A REQUIREMENT IN ORDER TO PROCEED WITH REVIEW"
Alix Mongiat
processor • Oct 6, 2025, 2:07 PM
@Kaitlyn R @ANNA F Following up on this.
Alix Mongiat
processor • Oct 22, 2025, 4:16 PM
Following up on this again. Thank you!
Alix Mongiat
processor • Oct 29, 2025, 8:46 AM
Following up on this again. Thank you.
Alix Mongiat
processor • Nov 12, 2025, 1:07 PM
Following up on this.
Kaitlyn Reinwand
dealer_or_external • Nov 13, 2025, 11:01 AM
@Alix M JUST A HEADS UP ON THIS ONE. WE WILL NOT BE BACK TO THIS UNIT UNTIL SPRING.
Alix Mongiat
processor • May 5, 2026, 8:50 AM
@Kaitlyn R Do you have this scheduled?
Kaitlyn Reinwand
dealer_or_external • May 7, 2026, 10:02 AM
@Alix M ADDED REQUESTED PHOTOS
Alix Mongiat
processor • May 7, 2026, 10:57 AM
@Kaitlyn R Please provide a response to FR regarding Job 3:
This can be buffed out.
This PA expired, so I will need to re-enter. I need all the information before I do.
Kaitlyn Reinwand
dealer_or_external • May 7, 2026, 7:49 PM
Alix Mongiat we will attempt to buff it out.
Alix Mongiat
processor • May 8, 2026, 8:49 AM
Previous PA expired.
Alix Mongiat
processor • May 8, 2026, 8:49 AM
PA 2668808 has been submitted for approval.
Alix Mongiat
processor • May 8, 2026, 10:43 AM
@Dustin L @Kaitlyn R
Job 1: approved for 1 hour
Job 2: approved for 1 hour
Job 3: approved for 1.5 hour to buff
Job 4: approved for 0.4 hour
Job 5: approved for 0.2 hour
Job 6: approved for 0.2 hour to replace
one new screen door
Job 7: approved for 0.3 hour
Job 8: approved for 0.2 hour
Job 9: approved for 0.6 hour
Dustin Lucas
dealer_or_external • Aug 7, 2026, 12:48 PM
@Alix M Job 8 tech is finding no damage or wear marks requesting manufacturer advice on this repair
Dustin Lucas
dealer_or_external • Aug 7, 2026, 12:53 PM
@Alix M Added several pictures in this line
Alix Mongiat
processor • Aug 7, 2026, 2:02 PM
@Dustin L Based on this original WO I entered the correction as the tech did it "Sprayed silicone along the aluminum between wear bar on main floor" .. The tech stated nothing was structurally wrong so that is what was approved. It sounds like you are stating the same thing in your comment above, so I am not sure what further guidance you would need as the tech already did this.
Dustin Lucas
dealer_or_external • Aug 7, 2026, 2:17 PM
Previously tech sprayed silicone and it helped it, tech came back out for other repairs and customer states the sound is back and that is when he noticed the aluminum strip was making noise against the plastic wear bar, the customer has asked us to reach out to the manufacturer on what we could do to fix the sound
Dustin Lucas
dealer_or_external • Aug 7, 2026, 2:31 PM
@Alix M Previously tech sprayed silicone and it helped it, tech came back out for other repairs and customer states the sound is back and that is when he noticed the aluminum strip was making noise against the plastic wear bar, the customer has asked us to reach out to the manufacturer on what we could do to fix the sound
Dustin Lucas
dealer_or_external • Aug 7, 2026, 2:33 PM
@Alix M Got with Matt about this, he is suggesting we apply some felt to the wear bar so when the slide goes out it sits on the felt instead of the plastic theoretically eliminating said noise, request time to apply felt to slide out and felt .5 hours labor
Alix Mongiat
processor • Aug 7, 2026, 2:43 PM
I have added a line to the PA to add felt to the wear bar. I am moving this back to PA pending. Thank you!
Alix Mongiat
processor • Aug 10, 2026, 9:01 AM
@Dustin L @Matt F FR denied the felt due to it being a modification.
Alix Mongiat
processor • Aug 10, 2026, 9:01 AM
Moving back to PA approved, if work is completed, please move to ready to submit and upload the final RO and invoices if parts were used. Thanks!
Dustin Lucas
dealer_or_external • Aug 12, 2026, 5:25 PM
@Alix M The felt tape is a better solution in the long run, the silicone lubricant helped, however is not a lasting solution. The alternative here is we ask for approval for a new wear bar and new slide floor. Said slide floor cannot be built in shop it would need to be sent to us as it is composite. Also this is a mobile job and slide floors cannot be done via mobile, would have to bring unit into shop during the winter. We understand the felt is a modification but financially is a 50 dollar repair compared to thousands of dollars in repairs.
Alix Mongiat
processor • Aug 13, 2026, 10:34 AM
@Dustin L @Matt F
From FR:
Unfortunately, we do not recommend modifications and cannot authorize for them. Furthermore, the one-year warranty for this unit is expired. If the customer would like to have this installed it will not be covered under warranty. Cedar Creek respectfully declines participation.
Alix Mongiat
processor • Aug 13, 2026, 10:35 AM
@Dustin L @Matt F
From FR:
Unfortunately, we do not recommend modifications and cannot authorize for them. Furthermore, the one-year warranty for this unit is expired. If the customer would like to have this installed it will not be covered under warranty. Cedar Creek respectfully declines participation.
@Heidi H
Dustin Lucas
dealer_or_external • Aug 13, 2026, 3:29 PM
@Alix M This warranty claim was started on the 30 July 2025. This is the Manufacturers responsibility to take care of. We either need authorization on a small modification (felt tape and labor) or the replacement of the wear bar and slide floor after towing into shop doing job over winter and delivery in spring.
Alix Mongiat
processor • Aug 13, 2026, 3:47 PM
I have sent FR another email on this. I will keep you posted. Thank you.
Alix Mongiat
processor • Aug 18, 2026, 3:48 PM
Sent follow up email.
Alix Mongiat
processor • Aug 18, 2026, 3:56 PM
@Dustin L @Matt F From FR :
As stated, this claim will stand as is. Cedar Creek respectfully declines participation as we do not authorize for modifications.
Dustin Lucas
dealer_or_external • Aug 28, 2026, 2:27 PM
@Alix M Updating and requesting new composite slide floor and aluminum strip slide floor goes over and 10 hours labor, also request towing to facility and bringing unit back as unit is permanently parked.
Chris Balderrama
processor • Aug 28, 2026, 4:13 PM
@Matt F Call me on this please.
Alix Mongiat
processor • Sep 3, 2026, 8:31 AM
I am moving this back to approved.
Alix Mongiat
processor • Sep 11, 2026, 4:13 PM
This has been submitted for payment.
Alix Mongiat
processor • Sep 23, 2026, 10:01 AM
This paid on check 3230120 for $1,544.28
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