Claim explorer / evidence thread
Claim 12367
GRE 8220 • Alix • Paid • 12367
risk 0.90
deadline Overdue / escalation ready
images 12
matched 5
Warranty deadline timeline
Track where the claim sits in the recovery workflow, how many days have elapsed, and whether the auto-approval window or payment deadline is already in play.
Uploaded
Completed stage
71d elapsed • 0d remaining
Analyzed
Completed stage
71d elapsed • 0d remaining
Awaiting OEM
Completed stage
71d elapsed • 0d remaining
Auto-Approved
Completed stage
71d elapsed • 0d remaining
Payment Due
Completed stage
71d elapsed • 0d remaining
Escalation Eligible
Completed stage
71d elapsed • 0d remaining
Resolved
Overdue / escalation ready
71d elapsed • 0d remaining • Overdue
AI Claim Analysis
Estimated Recovery Amount
$875.00
What this claim may still be worth based on current evidence.
Compliance Score
10/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
3
Parts Markup Short-Paid • OEM Response Deadline Exceeded • Payment Deadline Exceeded
Missing Items
0
missing_unit_id_photo • missing_parts_evidence • damage_signal_without_damage_photo
Deadline Status
Overdue / escalation ready
71 days open in the visible workflow.
Recommended Action
Escalate to State
This is the fastest next move from the current workflow stage.
US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
15
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Compact packet candidate
Small enough for a compact escalation packet, assuming final PDFs stay clean.
Chronology
Ready to order
Visible span: Apr 23, 2026, 3:33 PM to Apr 27, 2026, 11:54 PM.
Indexed evidence
4 docs / 12 images
Use only the strongest evidence in the escalation packet; keep the rest as support material.
Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Escalation watch
71 days open in the visible workflow; risk score 0.90.
Claim Summary
Evidence summary
images=12; damage=0; unit=0; parts=0; doc=12; gaps=missing_unit_id_photo,missing_parts_evidence,damage_signal_without_damage_photo • Unit 2023 • VIN 4X4TPUH21PP098036
Path
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12367/WO_12367_JOB_4_2025.07.23_10.09.25.jpg
Timeline
First seen Apr 23, 2026, 3:33 PM • last seen Apr 27, 2026, 11:54 PM
Evidence flags
missing unit id photo • missing parts evidence • damage signal without damage photo
Comment Intelligence
Thread depth
12 indexed side comments on this claim.
Latest visible thread signal
Aug 27, 2025, 11:30 AM • processor • This paid on 8/19/25 on check 3020997 for $281.28
Role mix
Dealer 0 • OEM 0 • Processor 8
Decision cues
Denial signals 0 • info / missing-doc asks 5 • approval signals 4
Best move
Work missing-doc or reply asks first from the thread.
Quick Actions
Back to search results
Run the same search again.
Open focused evidence thread
Jump straight into Dropbox side comments, notes, and support documents.
Open claim explorer
Return to the main recovery queue view.
Open evidence room
See the quick-rule cards first, then open the legal basis only if needed.
Images
Claim Lines
complaint
CUSTOMER REQUESTS TOILET GASKET BE W 1021 FORES LOOKED A IS NOT HOLDING WATER
matched • confidence 0.91
cause
pics taken of toilet found the inner ball seal wasn't quite seal properly check and see if the a recall toilet
matched • confidence 0.81
correction
remove inner ball seal from toilet cleaned and re attached properly filled the bowl and toilet is holding at this time REQ .75 HOURS OF LABOR
matched • confidence 0.81
complaint
CUSTOMER STATES KEYS GIVEN TO HIM DO NOT W 1021 FORES WORK THE DEADBOLT WOULD LIKE ADDRESSED
partial-match • confidence 0.71
cause
pics taken of code for lock so you would have to call them and match it up
partial-match • confidence 0.71
correction
Will need to match numbers with lock yo key CUSTOMER HAS G366 KEYS, HAVE 2 G388 KEYS PULLED AND TAGGED FOR CMR REQ .10 HOURS OF LABOR
partial-match • confidence 0.71
complaint
CUSTOMER STATES LP SELECTOR SWITCH BROKE W 1021 FORES OFF WOULD LIKE ADDRESSED
partial-match • confidence 0.63
cause
pics taken of broken lp regulator and Parr used
matched • confidence 0.91
correction
remove and installed the new lp regulator I also used lp Teflon on threads that are not flared secured lp lines and tested for leaks regulator is ok REQ .75 HOURS LABOR
partial-match • confidence 0.71
complaint
CUSTOMER STATES SEAM TAPE TO LEFT OF TV W 1021 FORES MOUNT COMING FREE WOULD LIKE ADDRESSED
partial-match • confidence 0.71
cause
pics taken rear bedroom left side of tv the seam tape is peeling back due to not enough seam tape on one panel like surface wise totally missed the staples
matched • confidence 0.81
correction
Will need seam tape .... REQUEST .75 HOURS OF LABOR
partial-match • confidence 0.71
Evidence Thread
Alix Mongiat
processor • Aug 6, 2025, 11:27 AM
PA 2392271 has been submitted for approval.
Alix Mongiat
processor • Aug 6, 2025, 1:54 PM
@Kaitlyn R Job 1: is that repair going to actual hold ? or was r/r the ball seal more effective ,please advise
Kaitlyn Reinwand
dealer_or_external • Aug 7, 2025, 4:40 PM
@Alix M AT THIS TIME THE TOILET IS SEALING PROPERLY. THE REPAIR SHOULD HOLD, BUT IT IS HARD TO SAY WHAT THE FUTURE HOLDS.
Alix Mongiat
processor • Aug 7, 2025, 5:42 PM
Added notes. Thank you.
Alix Mongiat
processor • Aug 7, 2025, 5:42 PM
@Kaitlyn R
Job 2:
customer stated he was given the wrong keys ? and this is out of warranty and customer is just noticing this issue
Kaitlyn Reinwand
dealer_or_external • Aug 11, 2025, 11:48 AM
@Alix M THAT IS CORRECT. THE CUSTOMER CALLED ON JULY 15TH TO SCHEDULE HIS SERVICE WORK. I AM UNSURE IF THEY WANTED TO AVOID HAVING TO PAY FOR MULTIPLE SERVICE CALLS AS THE MANU DOES NOT COVER THEM OR IF THEY WERE NOT ABLE TO USE THEIR UNIT FOR THAT TIME FRAME.
Alix Mongiat
processor • Aug 11, 2025, 11:50 AM
Added notes. Thank you!
Alix Mongiat
processor • Aug 11, 2025, 5:02 PM
@Kaitlyn R
Job 1: approved for 0.75 hour customer goodwill, dealer states repair performed has worked.
Job 2: approved for 0.1 hour customer goodwill
Job 3: approved for 0.5 hour flat rate to r/r regulator, includes leak test
Job 4: approved for 0.2 hour flat rate to r/r seam tape
Kaitlyn Reinwand
dealer_or_external • Aug 12, 2025, 11:22 AM
@Alix M
DATE OF COMPLETION:
07/23/2025
PARTS USED:
LINE 2:
153425 - GLOBAL KY #388
COST: 1.64
QTY: 2
LINE 3:
822040017 - LP REGULATOR 2 STAGE
COST: 48.01
QTY: 1
@Bonnie K PLEASE UPLOADE INVOICES.
FINAL RO IS THE ONE ALREADY UPLOADED.
Bonnie Korte
dealer_or_external • Aug 12, 2025, 4:59 PM
@Alix M INVOICES UPLOADED
Alix Mongiat
processor • Aug 13, 2025, 11:08 AM
This has been submitted for payment.
Alix Mongiat
processor • Aug 27, 2025, 11:30 AM
This paid on 8/19/25 on check 3020997 for $281.28
Claim Files
Claim sheet.pdf
pdf • Aug 27, 2025, 11:31 AM • 30,233 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12367/Claim sheet.pdf
1255299.pdf
main-pdf • Aug 12, 2025, 4:59 PM • 13,663 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12367/1255299.pdf
371772.pdf
main-pdf • Aug 12, 2025, 4:58 PM • 69,206 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12367/371772.pdf
12367.pdf
main-pdf • Aug 6, 2025, 10:26 AM • 73,827 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12367/12367.pdf