Claim explorer / evidence thread
Claim 12321
GRE 8220 • Alix • Paid • grand-design
risk 0.00
deadline Overdue / escalation ready
images 0
matched 0
review 24
Warranty deadline timeline
Track where the claim sits in the recovery workflow, how many days have elapsed, and whether the auto-approval window or payment deadline is already in play.
Uploaded
Completed stage
178d elapsed • 0d remaining
Analyzed
Completed stage
178d elapsed • 0d remaining
Awaiting OEM
Completed stage
178d elapsed • 0d remaining
Auto-Approved
Completed stage
178d elapsed • 0d remaining
Payment Due
Completed stage
178d elapsed • 0d remaining
Escalation Eligible
Completed stage
178d elapsed • 0d remaining
Resolved
Overdue / escalation ready
178d elapsed • 0d remaining • Overdue
AI Claim Analysis
Estimated Recovery Amount
Pending payment match
What this claim may still be worth based on current evidence.
Compliance Score
100/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
2
OEM Response Deadline Exceeded • Payment Deadline Exceeded
Missing Items
24
No active evidence gaps are listed.
Deadline Status
Overdue / escalation ready
178 days open in the visible workflow.
Recommended Action
Escalate to State
This is the fastest next move from the current workflow stage.
Dossier completeness
Dossier has not been generated yet. Evidence presence is not treated as complete.
US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
15
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Compact packet candidate
Small enough for a compact escalation packet, assuming final PDFs stay clean.
Chronology
Ready to order
Visible span: May 7, 2026, 5:05 AM to Jun 25, 2026, 2:54 AM.
Indexed evidence
4 docs / 3 images
Use only the strongest evidence in the escalation packet; keep the rest as support material.
Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Escalation watch
178 days open in the visible workflow; risk score 0.00.
Claim Summary
Evidence summary
No evidence summary yet.
Path
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12321/Print Claim 931988.pdf
Timeline
First seen May 7, 2026, 5:05 AM • last seen Jun 25, 2026, 2:54 AM
Evidence flags
No active evidence gap flags
Comment Intelligence
Thread depth
21 indexed side comments on this claim.
Latest visible thread signal
Oct 2, 2025, 8:55 AM • processor • This paid on 10/1/25 on check 622858 for $99.16
Role mix
Dealer 0 • OEM 0 • Processor 14
Decision cues
Denial signals 0 • info / missing-doc asks 23 • approval signals 1
Best move
Work missing-doc or reply asks first from the thread.
Quick Actions
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See the quick-rule cards first, then open the legal basis only if needed.
Images
document-photo
Interior countertop/desk surface shows widespread scratches and scuffing.
Human interpretation • confidence 0.91
document-photo
Interior panel shows installed black metal support bracket beneath a worn horizontal trim board.
Human interpretation • confidence 0.90
supporting-image
Underside of RV entry step shows black steel frame and bolted center support bracket.
Human interpretation • confidence 0.82
Claim Lines
complaint
recall for the steps. recall 25v-061 W 1020 GRAND
needs-review • confidence 0.00
complaint
recall for the steps. recall 25v-061 W 1020 GRAND
needs-review • confidence 0.00
cause
Interior steps recall. Recall is needed. Recall. I could only install one bracket because of the shoe storage.
needs-review • confidence 0.11
cause
Interior steps recall. Recall is needed. Recall. I could only install one bracket because of the shoe storage.
needs-review • confidence 0.11
correction
installed the brackets on the steps. Done. COULD ONLY INSTALL ONE BRACKET DUE TO THE SHOE BIN NOT HAVING A STEP LIP TO INSTALL THE SCREWS FOR THE BRACKET. REQUEST .50 HOURS OF
needs-review • confidence 0.16
correction
installed the brackets on the steps. Done. COULD ONLY INSTALL ONE BRACKET DUE TO THE SHOE BIN NOT HAVING A STEP LIP TO INSTALL THE SCREWS FOR THE BRACKET. REQUEST .50 HOURS OF
needs-review • confidence 0.16
complaint
would like unit checked for the frame E 17233 Race flex, there is gaping in the closet door and cmr believes it is caused by frame flex.
needs-review • confidence 0.10
complaint
would like unit checked for the frame E 17233 Race flex, there is gaping in the closet door and cmr believes it is caused by frame flex.
needs-review • confidence 0.05
cause
Check for frame flex.
needs-review • confidence 0.05
cause
Check for frame flex.
needs-review • confidence 0.05
correction
Flex is with in normal peramiters.
needs-review • confidence 0.00
correction
Flex is with in normal peramiters.
needs-review • confidence 0.00
complaint
cmr would like to purchase and have E 17233 Race installed a Gen Y executive Gooseneck.
needs-review • confidence 0.05
complaint
cmr would like to purchase and have E 17233 Race installed a Gen Y executive Gooseneck.
needs-review • confidence 0.05
cause
Gooseneck hitch install.
needs-review • confidence 0.00
cause
Gooseneck hitch install.
needs-review • confidence 0.00
correction
Removed original pin box then install the gooseneck. Jess helped me.
needs-review • confidence 0.00
correction
Removed original pin box then install the gooseneck. Jess helped me.
needs-review • confidence 0.00
complaint
CLOSET DOOR IS HANGING CROOKED. RIGHT E 17233 Race HAND DOOR. WHERE WASHER AND DRYER PREP IS.
needs-review • confidence 0.05
complaint
CLOSET DOOR IS HANGING CROOKED. RIGHT E 17233 Race HAND DOOR. WHERE WASHER AND DRYER PREP IS.
needs-review • confidence 0.00
cause
Closet door for washer and dryer closet is crooked. The lower portion of the wall that the door mounts to is not fastened very good to the floor so it moves in travel. Would have to remove Continued on page 2 PAGE 2 Work Order : 12321 ****************************************************************************** Job # Description JOB INFORMATION Type Bill To ****************************************************************************** wall panel and resecure to the floor. 1.5 labor.
needs-review • confidence 0.20
cause
Closet door for washer and dryer closet is crooked. The lower portion of the wall that the door mounts to is not fastened very good to the floor so it moves in travel. Would have to remove Continued on page 2 PAGE 2 Work Order : 12321 ****************************************************************************** Job # Description JOB INFORMATION Type Bill To ****************************************************************************** wall panel and resecure to the floor. 1.5 labor.
needs-review • confidence 0.05
correction
Removed trimmings,then refasten bottom of wall back down to floor. Wall is more solid now.
needs-review • confidence 0.00
correction
Removed trimmings,then refasten bottom of wall back down to floor. Wall is more solid now.
needs-review • confidence 0.00
Evidence Thread
Alix Mongiat
processor • Aug 29, 2025, 2:46 PM
@Kaitlyn R There are two recalls on this unit- one is covered by this WO
961588 Recalls/Field Campaign - Solitude Interior Step 25V-061/2025-077
960535 Recalls/Field Campaign - Curt Axle U-Bolt Torque 23V-490/2023-395 910039
Alix Mongiat
processor • Aug 29, 2025, 2:48 PM
@Kaitlyn R Last one we had that only one bracket was installed due to the shoe storage, Grand Design requested the other one be installed still. I believe it is sitting in the PA info needed folder. Just a heads up as I don't think they will process this without both being installed.
Alix Mongiat
processor • Aug 29, 2025, 2:49 PM
PA 892484 has been submitted for approval.
Kaitlyn Reinwand
dealer_or_external • Aug 29, 2025, 3:20 PM
@Alix M I HAVE ADDED THE SECOND RECALL TO BE LOOKED AT NEXT WEEK BEFORE THE CUSTOMER PICKS IT UP.
I KNOW, BUT THERE IS LOGICALLY NO PLACE TO INSTALL IT ON THE LOWER SHOE STORAGE AREA AS THERE IS NOWHERE TO ATTACHED ON THE BOTTOM OF THE BRACKET. I CAN CALL GRAND DESIGN TO SEE IF THEY HAVE A RECOMMENDATION ON WHERE THEY WANT IT INSTALLED?
Alix Mongiat
processor • Sep 2, 2025, 11:43 AM
We will see what they say to this with just one bracket. It still hasn't been reviewed, so maybe they will be ok with just one.
Kaitlyn Reinwand
dealer_or_external • Sep 3, 2025, 10:19 AM
@Alix M THE TECHNICIAN WAS ABLE TO INSTALL THE SECOND BRACKET AFTER MATT AND I WENT OUT AND INSPECTED IT OURSELVES. I HAVE UPLOADED A PHOTO OF IT
Alix Mongiat
processor • Sep 3, 2025, 1:28 PM
Thank you!
Alix Mongiat
processor • Sep 4, 2025, 8:38 AM
@Kaitlyn R Warranty Repair 1: approved for 0.5 hour
*I will need to add the other recall on a new PA, so please get me that information when you can. Thanks!!
Kaitlyn Reinwand
dealer_or_external • Sep 19, 2025, 3:19 PM
@Alix M DATE OF COMPLETION: 08/28/2025
PARTS USED:
822093414- STEP TREAD-
COST: 5.68
QTY: 2
822061989- SCREW 8X3/4 RD
COST: .27
QTY: 18
@Bonnie K PLEASE UPLOAD INVOICES.
Kaitlyn Reinwand
dealer_or_external • Sep 19, 2025, 3:20 PM
@Alix M THIS CUSTOMER PICKED UP WITHOUT NOTIFYING US THAT HE WAS.. WE WERE UNABLE TO PERFORM THE SECOND RECALL.. HOWEVER, CUSTOMER IS AWARE OF IT AND WILL BE HAVING IT TAKEN CARE OF AT A FACILITY CLOSER TO HIS HOME.
Bonnie Korte
dealer_or_external • Sep 19, 2025, 3:47 PM
@Alix M INVOICES UPLOADED
Alix Mongiat
processor • Sep 22, 2025, 8:58 AM
@Bonnie K The invoice you uploaded only has 2 screws available on it. I need and invoice for 16 more screws.
Alix Mongiat
processor • Sep 22, 2025, 8:59 AM
Claim 931988 is in draft status until we get invoice for 16 more screws.
Bonnie Korte
dealer_or_external • Sep 22, 2025, 9:48 AM
@Alix M I FOUND ON THAT HAS MORE SCREWS ON IT.NOT SURE WHY THAT INVOICE HAS THE NUMBERS BACK WORDS.
Alix Mongiat
processor • Sep 22, 2025, 5:03 PM
I will make note of that and see if Grand Design will accept it.
Alix Mongiat
processor • Sep 22, 2025, 5:05 PM
Claim 931988 has been submitted for payment.
Alix Mongiat
processor • Sep 22, 2025, 5:29 PM
I misunderstood the comment- another invoice was added to the incorrect WO file. Emailing GD to revise back to me so I can correct parts.
Alix Mongiat
processor • Sep 23, 2025, 8:58 AM
@Kaitlyn R @ANNA F Freight needs to be changed to $13.22.
ANNA FREEMAN
dealer_or_external • Sep 27, 2025, 8:16 AM
@Alix M @Kaitlyn R Why are we changing the freight charge? Invoice says S: $14.44 H: $15.36 TOTAL : $ 29.80?
Alix Mongiat
processor • Sep 29, 2025, 11:48 AM
@ANNA F There are two different invoices that needed to be used, and the freight needed to be adjusted accordingly. The original invoice had 18 of one part and 2 of the other, but I needed the opposite amounts for the parts. You can see mine and Bonnie's comments above.
Alix Mongiat
processor • Oct 2, 2025, 8:55 AM
This paid on 10/1/25 on check 622858 for $99.16
Claim Files
Print Claim 931988.pdf
pdf • Oct 2, 2025, 8:56 AM • 16,025 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12321/Print Claim 931988.pdf
1450073.pdf
main-pdf • Sep 22, 2025, 9:46 AM • 13,124 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12321/1450073.pdf
1464662.pdf
main-pdf • Sep 19, 2025, 3:46 PM • 13,128 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12321/1464662.pdf
12321.pdf
main-pdf • Aug 29, 2025, 2:38 PM • 73,803 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12321/12321.pdf