Claim 12313

Claim explorer / evidence thread

Claim 12313

GRE 8220 • Alix • Paid • forest-river

Next Recommended Action

Escalate to State

Payment deadline violated

Reason

OEM Response Deadline Exceeded

Deadline

Payment deadline violated

Estimated recovery

$625.00

Generate OEM Demand Letter

risk 0.70 deadline Overdue / escalation ready images 33 matched 4

Warranty deadline timeline

Track where the claim sits in the recovery workflow, how many days have elapsed, and whether the auto-approval window or payment deadline is already in play.

Uploaded

Completed stage

71d elapsed • 0d remaining

Analyzed

Completed stage

71d elapsed • 0d remaining

Awaiting OEM

Completed stage

71d elapsed • 0d remaining

Auto-Approved

Completed stage

71d elapsed • 0d remaining

Payment Due

Completed stage

71d elapsed • 0d remaining

Escalation Eligible

Completed stage

71d elapsed • 0d remaining

Resolved

Overdue / escalation ready

71d elapsed • 0d remaining • Overdue

AI Claim Analysis

Estimated Recovery Amount

$625.00

What this claim may still be worth based on current evidence.

Compliance Score

30/100

Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.

Violations Detected

OEM Response Deadline Exceeded • Payment Deadline Exceeded

Missing Items

missing_unit_id_photo • damage_signal_without_damage_photo

Deadline Status

Overdue / escalation ready

71 days open in the visible workflow.

Recommended Action

Escalate to State

This is the fastest next move from the current workflow stage.

US dispute readiness

Evidence packet check

Full evidence packet

Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.

Estimated pack size

Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.

Evidence packet lane

Full evidence packet

Estimated packet is large. Prepare a concise executive chronology with full backup evidence separated.

Chronology

Ready to order

Visible span: Apr 23, 2026, 3:33 PM to Jul 3, 2026, 3:42 AM.

Indexed evidence

15 docs / 24 images

Use only the strongest evidence in the escalation packet; keep the rest as support material.

Cross-reference base

Available

Line items, comments, or gap flags can be tied back to supporting material.

Witness verification

Human verification required

Any statement or affidavit output must be checked by the witness before use.

AI / citation gate

Manual check required

Escalation material must keep facts, inferences, citations, and source documents separated.

Expert evidence pressure

Not signalled

No expert-evidence trigger is visible from the current image rollup.

Escalation posture

Escalation watch

71 days open in the visible workflow; risk score 0.70.

Claim Summary

Evidence summary

images=33; damage=0; unit=0; parts=0; doc=31; gaps=missing_unit_id_photo,damage_signal_without_damage_photo • Unit 2025 Forest River • VIN 4X4TPUS2XSP104319

Path

/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12313

Timeline

First seen Apr 23, 2026, 3:33 PM • last seen Jul 3, 2026, 3:42 AM

Evidence flags

missing unit id photo • damage signal without damage photo

Comment Intelligence

Thread depth

18 indexed side comments on this claim.

Latest visible thread signal

Jun 11, 2026, 12:36 PM • processor • This paid on check 3173336 for $835.13

Role mix

Dealer 0 • OEM 0 • Processor 12

Decision cues

Denial signals 1 • info / missing-doc asks 8 • approval signals 3

Best move

Work missing-doc or reply asks first from the thread.

Quick Actions

Back to search results

Run the same search again.

Open focused evidence thread

Jump straight into Dropbox side comments, notes, and support documents.

Open claim explorer

Return to the main recovery queue view.

Open evidence room

See the quick-rule cards first, then open the legal basis only if needed.

Images

document-photo

document-photo

document-photo

document-photo

Claim Lines

complaint

CUSTOMER STATES THAT THE WATER HEATER W 1021 FORES KEEPS THROWING AN E1,E2, E9 CODES ON THE TANKLESS WATER HEATER- CUSTOMER STATES THAT THE OVEN AND ALL OTHER APPLIANCES WORK WITH PROPANE- NEEDS TO BE DIAGNOSED-

partial-match • confidence 0.73

cause

checked voltage to water heater that's 14.48 I also checked lp gas pressure is ok the customer had already changed shower head I couldn't get water heater to show any codes I also explained water flow plays a big part in these unit customer wanted a tank style water heater but I don't think manufacturer will cover it I also checked temp of water was running any where's from 100 to 118

matched • confidence 0.81

correction

no issues found at this moment PLEASE REQUEST .50 HOURS FOR DIAGNOSIS 2 SERVICE CALL TO CUSTOMERS PROPERTY: 1003 MOOR CRT E 122926 MCDON

partial-match • confidence 0.71

complaint

THERMOSTAT IN REAR BEDROOM FAN RUNS W 1021 FORES CONTINUOUSLY NO MATTER WHAT THERMOSTAT NOT WORKING RIGHT

partial-match • confidence 0.71

cause

checked voltage to t stat is 13.43 the thermostat always say 68 degrees no mater how long it runs and the fun will not shut off in auto mode cool will need a new thermostat

partial-match • confidence 0.71

correction

Will need a new thermostat in rear bedroom.... REQUEST 1.50 HOURS LABOR

matched • confidence 0.81

correction

Will need a new thermostat in rear bedroom.... REQUEST 1.50 HOURS LABOR

unreviewed • confidence 0.00

correction

Will need a new thermostat in rear bedroom.... REQUEST 1.50 HOURS LABOR

unreviewed • confidence 0.00

correction

Will need a new thermostat in rear bedroom.... REQUEST 1.50 HOURS LABOR

unreviewed • confidence 0.00

correction

Will need a new thermostat in rear bedroom.... REQUEST 1.50 HOURS LABOR

unreviewed • confidence 0.00

complaint

UPPER WINDOW DOORSIDE FRAMEWORK BENT W 1021 FORES SCREWS EXPOSED

partial-match • confidence 0.71

cause

pictures take of window on door side upper window in kitchen window inner framework is bent and the screw holes are all hollowed out now secured correctly

matched • confidence 0.81

correction

Will need a new window and inner frame work.... PLEASE REQUEST 1.50 HOURS OF LABOR

matched • confidence 0.81

Evidence Thread

Alix Mongiat

processor • Jul 14, 2025, 4:04 PM

PA 2365965 has been submitted for approval.

Alix Mongiat

processor • Jul 15, 2025, 9:04 AM

@Kaitlyn R @Michelle A From FR: Job 4: what is wrong with the window, I only see the frame bent?

Alix Mongiat

processor • Jul 15, 2025, 11:09 AM

@Kaitlyn R @Michelle A We also need the serial number/tag on the AC for Job 3.

Kaitlyn Reinwand

dealer_or_external • Jul 15, 2025, 1:54 PM

@Alix M I HAVE GOTTEN A NOTE TO OUR MOBILE TECHNICIAN. I WILL UPDATE WITH AN ANSWER ONCE I AM ABLE TO TALK TO HIM.

Kaitlyn Reinwand

dealer_or_external • Jul 24, 2025, 11:01 AM

@Alix M ADDED PHOTO OF SERIAL NUMBER

Kaitlyn Reinwand

dealer_or_external • Jul 24, 2025, 11:02 AM

@Alix M WE SHOULD BE ABLE TO GET BY WITH JUST THE INNER FRAME REPLACEMENT AFTER FURTHER REVIEW WITH THE TECHNICIAN.

Alix Mongiat

processor • Jul 24, 2025, 12:54 PM

Added notes and photos. Thank you.

Alix Mongiat

processor • Jul 28, 2025, 10:27 AM

@Kaitlyn R @Michelle A *PLEASE READ APPROVALS* Job 1: approved for 0.5-hour dealer goodwill Job 3: approved for 3 hours We are shipping a replacement AC unit and thermostat to the address provided at no charge. Please scrap the old parts as we do not want them returned. Your reference number for this is INC-0138055, which will allow 3.0-hours labor time. Job 4: approved for 0.3 hour to r/r trim (flat rate)

Alix Mongiat

processor • Jul 28, 2025, 10:34 AM

I have submitted the $125 environmental fee for approval for the disposal of the A/C

Alix Mongiat

processor • Jul 28, 2025, 10:39 AM

@Kaitlyn R When you dispose of the A/C, can you try and get an invoice for me for the environmental fee? Thanks!!

Alix Mongiat

processor • Jul 28, 2025, 11:59 AM

Environmental fee was denied "this is not covered under warranty"

Alix Mongiat

processor • May 5, 2026, 9:25 AM

@Kaitlyn R Has this work been completed? Thanks!

Dustin Lucas

dealer_or_external • May 5, 2026, 12:45 PM

@Alix M Work is scheduled for end of month.

Kaitlyn Reinwand

dealer_or_external • May 29, 2026, 10:20 AM

@Alix M DATE IN: 07/07/25 DATE COMPLETED: 5/18/26 PARTS USED: LINE 4: 822013905- CLAMP RING COST: 24.75 QTY: 1 @ANNA F PLEASE UPLOAD INVOICES.

ANNA FREEMAN

dealer_or_external • May 29, 2026, 10:53 AM

@Alix M INVOICE UPLOADED

Alix Mongiat

processor • May 29, 2026, 11:12 AM

Previous PA expired - PA 2692086 has been submitted for approval.

Alix Mongiat

processor • May 29, 2026, 2:03 PM

This has been submitted for payment.

Alix Mongiat

processor • Jun 11, 2026, 12:36 PM

This paid on check 3173336 for $835.13

Claim Files

Claim Sheet.pdf

pdf • Jun 11, 2026, 12:38 PM • 29,102 bytes

/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12313/Claim Sheet.pdf

Integrity Management Advisors Mail - Fwd_ [External] 2365965 _ 4X4TPUS2XSP104319 - GREENEWAY INC - part cost.pdf

mail-artifact • May 29, 2026, 2:00 PM • 102,228 bytes

/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Forest River/12313/Integrity Management Advisors Mail - Fwd_ [External] 2365965 _ 4X4TPUS2XSP104319 - GREENEWAY INC - part cost.pdf

Integrity Management Advisors Mail - Fwd_ [External] 2365965 _ 4X4TPUS2XSP104319 - GREENEWAY INC - part cost.pdf

mail-artifact • May 29, 2026, 2:00 PM • 102,228 bytes

/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12313/Integrity Management Advisors Mail - Fwd_ [External] 2365965 _ 4X4TPUS2XSP104319 - GREENEWAY INC - part cost.pdf

Integrity Management Advisors Mail - Fwd_ [External] 2365965 _ 4X4TPUS2XSP104319 - GREENEWAY INC - part cost.pdf

mail-artifact • May 29, 2026, 2:00 PM • 102,228 bytes

/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Forest River/12313/Integrity Management Advisors Mail - Fwd_ [External] 2365965 _ 4X4TPUS2XSP104319 - GREENEWAY INC - part cost.pdf

Integrity Management Advisors Mail - Fwd_ [External] 2365965 _ 4X4TPUS2XSP104319 - GREENEWAY INC - part cost.pdf

mail-artifact • May 29, 2026, 2:00 PM • 102,228 bytes

/home/openclaw/nas/Dropbox/#recycle/GRE 8220/6- Ready to Submit -iCS- GRE/Forest River/12313/Integrity Management Advisors Mail - Fwd_ [External] 2365965 _ 4X4TPUS2XSP104319 - GREENEWAY INC - part cost.pdf

123317.pdf

main-pdf • May 29, 2026, 10:52 AM • 61,241 bytes

/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Forest River/12313/123317.pdf

123317.pdf

main-pdf • May 29, 2026, 10:52 AM • 61,241 bytes

/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12313/123317.pdf

123317.pdf

main-pdf • May 29, 2026, 10:52 AM • 61,241 bytes

/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Forest River/12313/123317.pdf

123317.pdf

main-pdf • May 29, 2026, 10:52 AM • 61,241 bytes

/home/openclaw/nas/Dropbox/#recycle/GRE 8220/6- Ready to Submit -iCS- GRE/Forest River/12313/123317.pdf

Integrity Management Advisors Mail - Fwd_ [External] 2365965 _ 4X4TPUS2XSP104319 - GREENEWAY INC - AC serial number req.pdf