Claim explorer / evidence thread
Claim 12262
GRE 8220 • Alix • Paid • k-z-rv
risk 0.00
deadline Overdue / escalation ready
images 0
matched 0
Warranty deadline timeline
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Escalation Eligible
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14d elapsed • 0d remaining
Resolved
Overdue / escalation ready
14d elapsed • 0d remaining • Overdue
AI Claim Analysis
Estimated Recovery Amount
Pending payment match
What this claim may still be worth based on current evidence.
Compliance Score
100/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
1
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Missing Items
0
No active evidence gaps are listed.
Deadline Status
Overdue / escalation ready
14 days open in the visible workflow.
Recommended Action
Escalate to State
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US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
15
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Compact packet candidate
Small enough for a compact escalation packet, assuming final PDFs stay clean.
Chronology
Ready to order
Visible span: Jun 20, 2026, 12:56 AM to Jun 25, 2026, 2:54 AM.
Indexed evidence
6 docs / 1 images
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Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Monitor
14 days open in the visible workflow; risk score 0.00.
Claim Summary
Evidence summary
No evidence summary yet.
Path
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12262/Integrity Management Advisors Mail - Reference #12262 Check information.pdf
Timeline
First seen Jun 20, 2026, 12:56 AM • last seen Jun 25, 2026, 2:54 AM
Evidence flags
No active evidence gap flags
Comment Intelligence
Thread depth
31 indexed side comments on this claim.
Latest visible thread signal
Jan 21, 2026, 10:14 AM • processor • @Bonnie K They sent a free of charge part, I assume it was just put back in your stock. Thanks!
Role mix
Dealer 0 • OEM 0 • Processor 19
Decision cues
Denial signals 0 • info / missing-doc asks 17 • approval signals 2
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Work missing-doc or reply asks first from the thread.
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Evidence Thread
Alix Mongiat
processor • Sep 26, 2025, 3:42 PM
Any luck on this? Thanks!
Kaitlyn Reinwand
dealer_or_external • Sep 26, 2025, 5:13 PM
@Alix M THE CUSTOMER IS NOT BACK AT THE UNIT UNTIL THE 28TH...
Alix Mongiat
processor • Sep 30, 2025, 9:03 AM
Sounds good. Thanks!
Alix Mongiat
processor • Oct 31, 2025, 8:33 AM
@Kaitlyn R Anything on this one?
Stephanie Kendziorski
processor • Nov 7, 2025, 9:38 AM
@Kaitlyn R Just checking in on this one, have you been able to get any additional information?
Kaitlyn Reinwand
dealer_or_external • Nov 14, 2025, 10:26 AM
@Alix M @Stephanie K i just reached out to the customer again, but i have not had luck hearing back or getting the pictures.
Kaitlyn Reinwand
dealer_or_external • Nov 14, 2025, 4:01 PM
@Alix M i uploaded a picture of the ac label
Kaitlyn Reinwand
dealer_or_external • Nov 14, 2025, 4:02 PM
@Alix M im not seeing an "information corrected" folder for coleman
Alix Mongiat
processor • Nov 14, 2025, 4:48 PM
Thank you. I just created one, but there wasn't one because we haven't done one of these yet.
Alix Mongiat
processor • Nov 14, 2025, 4:54 PM
I have sent this information off to the vendor. Thank you.
Alix Mongiat
processor • Nov 14, 2025, 5:21 PM
Kaitlyn Reinwand from the vendor: What was the part number of the freeze sensor replaced please?
Kaitlyn Reinwand
dealer_or_external • Nov 17, 2025, 8:48 AM
pn: 41-0030
mfg part number: 7330A3231
Alix Mongiat
processor • Nov 17, 2025, 8:58 AM
Sent this to the vendor. Thank you!
Alix Mongiat
processor • Nov 18, 2025, 8:37 AM
@Kaitlyn R
The order for the replacement freeze sensor to put back into stock has been submitted. You have been approved for 0.8 hour labor under INC-143494.
You will send your invoice with a picture of the data tag from the defective unit to:RVPWARRANTYCLAIMS@AIRXCEL.COMPlease be sure to note the serial number and/or INC number in the subject line.
Please add the information to this folder once you have it and I will send it on to them. Thank you!
Kaitlyn Reinwand
dealer_or_external • Nov 18, 2025, 8:53 AM
@Bonnie K CAN YOU UPLOAD THE INVOICE PLEASE?
Bonnie Korte
dealer_or_external • Nov 18, 2025, 9:52 AM
@Alix M invoice uploaded
Kaitlyn Reinwand
dealer_or_external • Nov 20, 2025, 2:40 PM
@Alix M this should be ready to submit for payment. the label and the invoice are both uploaded.
Kaitlyn Reinwand
dealer_or_external • Nov 20, 2025, 2:41 PM
@Alix M i dont have a ready to submit folder.
Alix Mongiat
processor • Nov 20, 2025, 2:52 PM
@Kaitlyn R The photo that is in here is of the data tag from the defective part, right? Confirming because we need that before we can submit.
Kaitlyn Reinwand
dealer_or_external • Nov 20, 2025, 2:55 PM
@Alix M From what was explained to me, that is correct.
Alix Mongiat
processor • Nov 20, 2025, 2:56 PM
Thank you!
Alix Mongiat
processor • Nov 20, 2025, 3:03 PM
I have submitted this for payment.
Part price should only be listed as $5.93 on the RO per the invoice provided.
Alix Mongiat
processor • Nov 20, 2025, 3:28 PM
@Kaitlyn R The labor rate with them is only $105/hour. You can request an increase with the following information
Only way to increase labor is the link below.Before I can process, you need to contact Corporate because at this time your labor rate is $105.00 with us. Let me know when your approved and I will then process. Click this link, fill out and submit. Then wait for email with approval/denial, thank you
Alix Mongiat
processor • Nov 20, 2025, 3:29 PM
I forwarded you the email they sent me with the link as I can't add it here for some reason.
Alix Mongiat
processor • Jan 21, 2026, 9:08 AM
I have sent an email to the AP department and am waiting on a response to see where we are with payment for this.
Alix Mongiat
processor • Jan 21, 2026, 9:18 AM
@Bonnie K Can you confirm if you have received this check?
@Stephanie K
Bonnie Korte
dealer_or_external • Jan 21, 2026, 9:21 AM
@Alix M we did, I didn't think about this one
Alix Mongiat
processor • Jan 21, 2026, 9:22 AM
@Bonnie K Thank you. I have asked why the part was not paid on this as it appears only the labor was. I will let you know their response.
Bonnie Korte
dealer_or_external • Jan 21, 2026, 9:24 AM
@Alix M SOUNDS GOOD
Stephanie Kendziorski
processor • Jan 21, 2026, 9:46 AM
done
Alix Mongiat
processor • Jan 21, 2026, 10:14 AM
@Bonnie K They sent a free of charge part, I assume it was just put back in your stock. Thanks!
Claim Files
Integrity Management Advisors Mail - Reference #12262 Check information.pdf
mail-artifact • Jan 21, 2026, 9:18 AM • 335,424 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12262/Integrity Management Advisors Mail - Reference #12262 Check information.pdf
Integrity Management Advisors Mail - INC 143494, Serial Number 230213632.pdf
mail-artifact • Nov 24, 2025, 4:00 PM • 364,307 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12262/Integrity Management Advisors Mail - INC 143494, Serial Number 230213632.pdf
2918590.pdf
main-pdf • Nov 18, 2025, 9:51 AM • 10,201 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12262/2918590.pdf
Integrity Management Advisors Mail - AC Unit - Greeneway RV WO 12262.pdf
mail-artifact • Nov 18, 2025, 8:37 AM • 499,079 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12262/Integrity Management Advisors Mail - AC Unit - Greeneway RV WO 12262.pdf
cooling-performance-worksheet-fillable.pdf
main-pdf • Sep 19, 2025, 11:22 AM • 207,598 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12262/cooling-performance-worksheet-fillable.pdf
12262.pdf
main-pdf • Sep 19, 2025, 11:22 AM • 72,976 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12262/12262.pdf