Claim explorer / evidence thread
Claim 12018
GRE 8220 • Alix • OEM Review • grand-design
risk 0.00
deadline Approaching deadline
images 0
matched 0
Warranty deadline timeline
Track where the claim sits in the recovery workflow, how many days have elapsed, and whether the auto-approval window or payment deadline is already in play.
Uploaded
Completed stage
58d elapsed • 0d remaining
Analyzed
Completed stage
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Awaiting OEM
Completed stage
58d elapsed • 0d remaining
Auto-Approved
Completed stage
58d elapsed • 0d remaining
Payment Due
Approaching deadline
58d elapsed • 0d remaining
Escalation Eligible
Upcoming statutory deadline
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Resolved
Upcoming statutory deadline
58d elapsed • 0d remaining
AI Claim Analysis
Estimated Recovery Amount
Pending payment match
What this claim may still be worth based on current evidence.
Compliance Score
100/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
1
OEM Response Deadline Exceeded
Missing Items
0
No active evidence gaps are listed.
Deadline Status
Approaching deadline
58 days open in the visible workflow.
Recommended Action
Review Short-Pay
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US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
10
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Compact packet candidate
Small enough for a compact escalation packet, assuming final PDFs stay clean.
Chronology
Ready to order
Visible span: May 7, 2026, 5:05 AM to Jun 25, 2026, 2:54 AM.
Indexed evidence
3 docs / 2 images
Use only the strongest evidence in the escalation packet; keep the rest as support material.
Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Monitor
58 days open in the visible workflow; risk score 0.00.
Claim Summary
Evidence summary
No evidence summary yet.
Path
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.2- Claims Returned iCS-GRE/Grand Design/12018/FINAL 12018.pdf
Timeline
First seen May 7, 2026, 5:05 AM • last seen Jun 25, 2026, 2:54 AM
Evidence flags
No active evidence gap flags
Comment Intelligence
Thread depth
21 indexed side comments on this claim.
Latest visible thread signal
Jun 23, 2026, 1:22 PM • dealer_or_external • @Alix M reached out to CMR for update.
Role mix
Dealer 0 • OEM 0 • Processor 14
Decision cues
Denial signals 1 • info / missing-doc asks 15 • approval signals 1
Best move
Work missing-doc or reply asks first from the thread.
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Images
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Evidence Thread
Alix Mongiat
processor • May 15, 2025, 12:54 PM
@Michelle A @Kaitlyn R @ANNA F Is there a tag on the shade? We need a photo of that for the PA and I need to know the brand.
Alix Mongiat
processor • May 15, 2025, 12:54 PM
PA 863450 is in draft status until we get the required information.
Michelle Antinoja
dealer_or_external • May 15, 2025, 3:40 PM
@Alix M I checked and there is not a tag on the shade anywhere.
Alix Mongiat
processor • May 16, 2025, 8:53 AM
I will try and submit without. Thanks.
Alix Mongiat
processor • May 16, 2025, 8:54 AM
PA 863450 has been submitted for approval.
Michelle Antinoja
dealer_or_external • May 16, 2025, 9:00 AM
I even checked a new one and couldn't find a label on the new one either.
Alix Mongiat
processor • May 19, 2025, 8:45 AM
@Kaitlyn R @Michelle A This was approved for 0.2 hour *please hold all parts for 30 days after claim is filed.
Kaitlyn Reinwand
dealer_or_external • Nov 6, 2025, 6:13 PM
@Alix M date if completion: 10/30
parts used: 82201982- shade 26x52
cost: 45.23
qty: 1
@Bonnie K please upload invoices and final RO… (if you can’t upload the final work orders… please see if Michelle can) thank you!
Stephanie Kendziorski
processor • Nov 7, 2025, 11:34 AM
I was able to pull the invoice, but need the final copy, please.
Bonnie Korte
dealer_or_external • Nov 10, 2025, 10:33 AM
@Alix M FINAL HAS BEEN UPLOADED
Alix Mongiat
processor • Nov 12, 2025, 1:12 PM
@Bonnie K Please remember to move folders to Claims Corrected once you get us the needed information. This will help us avoid delays and/or items being missed. Thank you!
Alix Mongiat
processor • Nov 12, 2025, 1:29 PM
Claim 945890 has been submitted for payment.
Alix Mongiat
processor • Nov 17, 2025, 4:21 PM
@Kaitlyn R vendor requires clear pic of their tag on the rail of the blind when removed from unit. if there is no tag i will need a pic of the full rail showing there is no tag
Alix Mongiat
processor • Nov 21, 2025, 9:05 AM
Following up on this. Thanks!
Kaitlyn Reinwand
dealer_or_external • Nov 21, 2025, 10:34 AM
@Alix M CMR PICKED UP THE BLIND AND IS INSTALLING HIMSELF. WE ARE WAITING FOR HIM TO SEND US PICTURES OF THE TAG AND RAIL.
Alix Mongiat
processor • Dec 1, 2025, 2:56 PM
@Kaitlyn R Thank you. Grand Design just sent us an email asking for an update.
Alix Mongiat
processor • Jan 9, 2026, 9:22 AM
@Kaitlyn R I wanted to follow up on this. Thank you!
Alix Mongiat
processor • Jan 9, 2026, 9:23 AM
@Kaitlyn R This has been denied by GD, so once we get photos, I can ask them to review again.
Kaitlyn Reinwand
dealer_or_external • Jan 14, 2026, 3:43 PM
@Alix M JUST AN UPDATE.. I HEARD BACK FROM THE CUSTOMER. THE UNIT IS IN STORAGE RIGHT NOW AND HE WILL NOT BE ABLE TO REPLACE THE BLIND AND TAKE THE PICTURE UNTIL THEN.
Alix Mongiat
processor • Jun 23, 2026, 12:58 PM
@Michelle A Any update on this?
Michelle Antinoja
dealer_or_external • Jun 23, 2026, 1:22 PM
@Alix M reached out to CMR for update.
Claim Files
FINAL 12018.pdf
pdf • Nov 10, 2025, 10:32 AM • 71,275 bytes
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.2- Claims Returned iCS-GRE/Grand Design/12018/FINAL 12018.pdf
INVOICE#_25550354.pdf
pdf • Nov 7, 2025, 11:34 AM • 12,100 bytes
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.2- Claims Returned iCS-GRE/Grand Design/12018/INVOICE#_25550354.pdf
12018.pdf
main-pdf • May 15, 2025, 12:44 PM • 68,126 bytes
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.2- Claims Returned iCS-GRE/Grand Design/12018/12018.pdf