Claim Detail

processor • Mar 17, 2025, 1:50 PM

@Morgan Z @Kaitlyn R I need some clarification on this, I have never entered anything "requesting an appearance allowance". Is this typically something that gets put through Warranty in Grand Designs system? @Heidi H

processor • Mar 17, 2025, 1:54 PM

Ashlee Olsen this might be a question for you.

processor • Mar 17, 2025, 1:55 PM

Already asked. She has never seen one either.

processor • Mar 17, 2025, 1:57 PM

I’m unsure what an appearance allowance is. Chris Balderrama any thoughts?

processor • Mar 17, 2025, 2:36 PM

@Chris B

dealer_or_external • Mar 17, 2025, 3:08 PM

i AM CURRENTLY WORKING ON A COST FOR THIS APPEARANCE ALLOWANCE. I WAS JSUT TOLD TO REQUEST THAT

processor • Mar 18, 2025, 8:47 AM

I am moving this to PA info needed until we get the corrected WO. Thank you.

dealer_or_external • Mar 18, 2025, 10:24 AM

WEARE REQUESTING AN APPEARANCE ALLOWANCE OF $4,500. THIS IS TO BE SUBMITTED INTO WARRANTY

dealer_or_external • Mar 18, 2025, 10:26 AM

@Alix M AN APPEARANCE ALLOWANCE IS SOMETHING THAT WE REQUEST FROM THE MFG. THIS IS WHERE MONEY IS TAKEN OFF THE COST OF THE UNIT INSTEAD OF DOING THE REPAIR ON THE UNIT

processor • Mar 18, 2025, 11:04 AM

PA 848516 has been submitted for approval.

processor • Mar 19, 2025, 9:04 AM

@Morgan Z @Kaitlyn R @Chris B @Heidi H @Ashlee O @Stephanie K Tagging everyone so we know for the future. From GD:ppearance allowance is not a Factory Defect and is not handled through our warranty process. If you are looking for coverage to repair this please supply as copy of the DAF, information on what caused the issue and an estimate.

processor • Mar 19, 2025, 9:04 AM

@Morgan Z @Kaitlyn R @Chris B @Heidi H @Ashlee O @Stephanie K Tagging everyone so we know for the future. From GD: appearance allowance is not a Factory Defect and is not handled through our warranty process. If you are looking for coverage to repair this please supply as copy of the DAF, information on what caused the issue and an estimate.

dealer_or_external • Mar 19, 2025, 9:05 AM

Thank you for this. We had a Grand Design rep in yesterday who is working on this for us.

processor • Mar 19, 2025, 9:06 AM

No. Let me look at it today. I will formulate a response for you to send. GD seems to forget there is a new law in Wisconsin

processor • Mar 19, 2025, 9:08 AM

Moving to PA information needed until we know how to proceed.

processor • Mar 24, 2025, 11:51 AM

Moving to manufacturer denied claims since this isn't a warranty item.

dealer_or_external • Mar 24, 2025, 11:54 AM

SOUNDS GOOD

dealer_or_external • Mar 26, 2025, 8:52 AM

@Alix M I JUST UPLOADED THE DAF. PLEASE ADD IT TO THE PRE-AUTH PER DAN KUSSOW.

processor • Mar 26, 2025, 9:12 AM

Added to PA. Moving back to PA pending.

processor • Jun 19, 2025, 12:02 PM

This was in an email from GD today: Warranty Repair 1: Hello, the photos show that the seal in the pictures is original to our build in 2022. Was the roof seal maintained in the 2 years on dealer lot before retail purchase? Is the retail aware that seal maintenance is part of the regular retail maintenance schedule and should be done every 6 months as laid out in the owners manual. The photos appear the roof seal was not maintained while on the dealer lot as i'm not seeing any areas of spot sealing or touch up

processor • Jun 19, 2025, 12:03 PM

This was in an email from GD today: Warranty Repair 1: Hello, the photos show that the seal in the pictures is original to our build in 2022. Was the roof seal maintained in the 2 years on dealer lot before retail purchase? Is the retail aware that seal maintenance is part of the regular retail maintenance schedule and should be done every 6 months as laid out in the owners manual. The photos appear the roof seal was not maintained while on the dealer lot as i'm not seeing any areas of spot sealing or touch up

processor • Jun 19, 2025, 12:03 PM

This is in an email from GD today: Good Morning,   This pre-auth is currently pending information/photos.  Please provide the required information/photos listed below within 48 business hours. If no response is received within the 48 business hours, the below lines will be denied.  

processor • Jun 19, 2025, 12:05 PM

@Chris B We moved this to the write off folder a while back. Just wanted to add this since GD did email this morning. I have added the email to the folder.

processor • Jul 9, 2025, 12:30 PM

@Kaitlyn R @Chris B @Heidi H This is the last one with an appearance allowance- GD stated above an appearance allowance is not a Factory Defect and is not handled through our warranty process.