Claim Detail

processor • Nov 13, 2024, 8:21 AM

@Kaitlyn R @michelle g I have created PA 2121240 and it is in draft status for job 1 and 2. If you need me to add jobs 4-10, I need the complete 3 c's listed on the WO. Let me know what you want me to do. Thanks!

dealer_or_external • Nov 13, 2024, 10:01 AM

@Alix M I AM GOING TO UPLOAD AN UPDATED COPY OF THE WORK ORDER.

dealer_or_external • Nov 13, 2024, 10:02 AM

@Alix M HERE IS AN UPDATED COPY OF RO:11562

processor • Nov 13, 2024, 10:24 AM

PA 2121240 has been submitted for approval.

processor • Nov 14, 2024, 8:06 AM

@Kaitlyn R @ANNA F @Morgan Z @Jesse K From FR: Job 7: Hello, do you happen to have a picture that shows the screws were loose and stripped out?

processor • Nov 21, 2024, 8:54 AM

Following up on this. Thank you.

dealer_or_external • Nov 21, 2024, 10:16 AM

@Alix M The only pictures that we have are the ones that are already attached.

processor • Nov 21, 2024, 10:32 AM

Added notes and resubmitted for PA

processor • Nov 21, 2024, 2:33 PM

Job 1: approved for 0.5 hour The requested repair has been authorized by Forest River and the Vendor for 0.50 hr. To replace the module board. Please order the replacement part from the Forest River parts department or a local supplier. If the part is purchased outside of Forest River or the Vendor, the Off-the-Shelf parts policy would be applied and a receipt would be required. Job 2: approved for 0.5 hour The requested repair has been authorized by Forest River and the Vendor for .50 hr. To replace the Maxxair fan MOTORPlease order the replacement part from the Forest River parts department or a local supplier. If the part is purchased outside of Forest River or the Vendor, the Off-the-Shelf parts policy would be applied and a receipt would be required. Job 4: approved for 0.1 hour approved to replace end cap on table leg. Job 5: approved for 5 hours Job 6: approved for 0.3 hour Job 7: approved for 0.6 hour Job 8: approved for 0.5 hour Job 9: approved for 0.2 hour Forest River will cover this as a goodwill for the customer. Thank you

dealer_or_external • Dec 5, 2024, 12:46 PM

@Alix M For Job3 we need to run further tests to try and replicate the complaint of the shower leaking as we have been given more info about when the leak would occur. However, in order to do this we will need to summarize the unit and the rewinterize the unit once we have run our tests. The question at hand is will the manufacture cover the rewinterize?

processor • Dec 5, 2024, 2:40 PM

I have sent FR an email asking if they would cover the re-winterization or not. I will let you know what they say.

dealer_or_external • Dec 5, 2024, 2:40 PM

thank you

processor • Dec 5, 2024, 2:50 PM

@Morgan Z They asked if the issue needs to be addressed now or if it can wait until the spring when it gets prepped for camping.

dealer_or_external • Dec 5, 2024, 2:51 PM

We were thinking of doing that but our concern is that it could be a big repair and we do not want to leave the customer waiting for their unit when we have had it all winter and could have fixed the problem before spring

processor • Dec 5, 2024, 3:43 PM

Emailed them back with your response. I will let you know what they say. Thank you!

processor • Dec 5, 2024, 3:49 PM

They will pay 0.5 to dewinterize.

processor • Dec 5, 2024, 3:49 PM

@Morgan Z They will pay 0.5 to dewinterize.

dealer_or_external • Dec 5, 2024, 3:52 PM

but not to winterize after further tests are done?

processor • Dec 5, 2024, 3:53 PM

No, it doesn't sound that way. I asked if they would pay to re-winterize it but that is what they responded with. I will upload all the emails to the folder.

dealer_or_external • Dec 5, 2024, 4:05 PM

okay thank you

dealer_or_external • Dec 6, 2024, 2:16 PM

@Alix M just wondering if we would be able to get .5 for diagnostics? forgot to mention this yesterday. so sorry

processor • Dec 6, 2024, 2:21 PM

@Morgan Z Diagnostics should be added to the total labor amount when we submit the PA. Typically, GD will pay a reasonable amount when we provide the 3C's.

dealer_or_external • Dec 6, 2024, 2:22 PM

OKAY THANKS. JUST WANTED TO BE CLEAR ON THAT

dealer_or_external • Dec 6, 2024, 4:15 PM

@Alix M FOR JOB 5 IT LOOKS LIKE WE WILL NEED ANOTHER 2 HOURS OF LABOR AS WE WILL NEED TO REMOVE THE CABINETS ABOVE THE BACKSPLASH IN ORDER TO INSTALL THE NEW BACKSPLASH

processor • Dec 9, 2024, 9:13 AM

I have emailed FR to request an additional 2 hours.

processor • Dec 9, 2024, 10:45 AM

They have added 2 additional hours- it is now approved for 7 hours.

dealer_or_external • Mar 6, 2025, 2:21 PM

@Alix M JOB 5 BACK SPLASH- WE ARE CURRENTLY IN THE PROCESS OF TRYING TO REPLACE THIS BACKSPLASH AND IT APPEARS WE HAVE TO R&I THE ENTIRE KITCHEN TO REPLACE THIS BACKSPLASH. WE ARE GOING TO NEED A GRAND TOTAL OF 21 HOURS FOR THIS REPAIR. WE WILL NEED TO REQUEST AN ADDITIONAL 14 HOURS FOR THIS.

dealer_or_external • Mar 6, 2025, 2:23 PM

AN ADDITIONAL 9 HOURS, SORRY MY MATH WAS OFF AS I THOUGHT IT WAS 7 HOURS AND NOT THE 12 TOTAL WE HAD ALREADY BEEN APPROVED

processor • Mar 6, 2025, 3:23 PM

@Morgan Z This job has only been approved for 7 hours so far, I am not sure where you see 12. Please send detailed information as to what you will be needing to R&I so I can send all that information to Forest River as well as photos. @Heidi H

dealer_or_external • Mar 6, 2025, 3:33 PM

okay i misread the comments. We already have approval for the R&I of the upper cabinets but we are also going to have to R&I the counter top, hood range, stove, refer wall and the refer. The backsplash goes behind both sets of cabinets, stove, and refer. In order to do this repair properly we will have to R&I everything I had listed and we will need an additional 14 hours to the 7 that is already approved giving a total of 21 hours for this repair

processor • Mar 6, 2025, 3:38 PM

Thank you. I have sent an email to Forest River. I will let you know when I hear back.

dealer_or_external • Mar 6, 2025, 3:39 PM

thank you. again sorry for misreading the comments

processor • Mar 7, 2025, 8:36 AM

@Morgan Z From FR: Hello and good morning, I have connected this request with a member of our customer service team to contact you to go over this as the repair typically would not require 21 hours labor. Thank you in advance. *Let me know what comes of this- I instructed them to call the dealership.

dealer_or_external • Mar 7, 2025, 9:03 AM

I will keep you updated once I hear something

processor • Mar 10, 2025, 9:16 AM

@Morgan Z @michelle g @Kaitlyn R Uploaded a response email from FR in this folder with instructions.

processor • Mar 10, 2025, 9:17 AM

This is still only approved for the 7 hours. Please let me know if you wanted to respond. Thanks.

processor • Mar 12, 2025, 2:45 PM

@Morgan Z Heidi just let me know that someone tried to call her phone regarding this claim. She gave them the phone number to the dealership, they are requesting to talk to Matt. Keep me posted. Thanks!!

dealer_or_external • Mar 12, 2025, 3:23 PM

Matt reached out and ended up leaving a voicemail. I'll keep you updated

dealer_or_external • Mar 20, 2025, 11:08 AM

@Alix M I forgot to reach out when I was told that we have been approved for this job 10 hours and if we go over that time we will get approval from Forest River for it.

processor • Mar 20, 2025, 1:17 PM

@Morgan Z Thank you! moving to PA's approved.

dealer_or_external • Mar 25, 2025, 4:55 PM

@Alix M WORK COMPLETED ON 3/25/25 PARTS USED JOB 1 SB520814-SUBURBAN MODULE BOARD COST: 63.46 PRICE: 114.65 QTY: 1 JOB 4 82207680-CAP - 3L-3: PLASTIC - BLACK - 1" X 2" - V# 203122 - OLD PART 10-15491A | USED ON DINETTE TABLE STAND V# 645306 OR BIKE RACK V# 406874 COST: 2.99 PRICE: 5.04 QTY: 1 JOB 5 822098378-BACKSPLASH - 14M-1: TRADITIONAL WHITE SUBWAY - 26" X 102 1/4" - V# TT-ABS-WHT-102026-WSUB | X, OLD V# TT-JJBD-WHT-102026-WSUB COST: 142.56 PRICE: 185.33 QTY: 1 82208800-BATTEN - SOP: NEWPORT ASH - 7/8" X 81" COST: 1.30 PRICE: 1.69 QTY: 1 82208802-BATTEN - 6A-1: WABASH ECHO - 1 1/8" X 81" COST: 1.57 PRICE: 2.04 QTY: 1 82208803-BATTEN - 6A-1: WABASH ECHO - 1 1/2" X 81" COST: 1.57 PRICE: 2.04 711217014918-D SEAL W/TAPE BLACK .5X3/8 COST: 0.50 PRICE: 0.68 QTY: 8 149105-NOVAFLEX SEALANT SANDSTONE COST: 6.05 PRICE: 8.89 QTY: 2 FREIGHT COST: 154.71 QTY: 1 FREIGHT COST: 154.99 QTY: 1 JOB 8 149105-NOVAFLEX SEALANT SANDSTONE COST: 6.05 PRICE: 8.89 QTY: 1 JOB 9 82200264-Crisper Shelf for Magic chef frig. COST: 34.20 PRICE: 44.46 WILL NEED TO REQUEST AN ADDITIONAL 5 HOURS FOR JOB 5. tHE BACKSPLASH WAS GLUED TO THE WALL WHICH CAUSED IT TO COME OUT IN PIECES. I DO HAVE PICTURES OF THE GLUE COVERING THE BACK OF THE BACKSPLASH. FINAL RO UPLOADED

processor • Mar 25, 2025, 5:57 PM

@Bonnie K Please uploaded invoices. Thank you!

processor • Mar 25, 2025, 5:59 PM

@Morgan Z Just confirming you need 15 hours total for job 5?

processor • Mar 26, 2025, 8:13 AM

Morgan Zywicki from FR: Thank you for reaching out. I see we already authorized 10 hours on this backsplash factoring in that it was glued on. Can you please provide photos of the repair to review for the additional 5 hours?

dealer_or_external • Mar 26, 2025, 9:53 AM

PHOTOS UPLOADED

dealer_or_external • Mar 26, 2025, 10:46 AM

@Alix M INVOICES UPLOADED WE DID REPLACE THE FAN MOTOR

processor • Mar 26, 2025, 7:36 PM

Thank you. I am waiting to hear back regarding the 15 hours that has now been requested. I will submit once we get approval.

processor • Mar 28, 2025, 9:01 AM

@Morgan Z They are keeping Job 5 at 10 hours, stating they already took into account the backsplash being glued.

dealer_or_external • Mar 28, 2025, 9:04 AM

We are not accepting that because we were told that any additional hours would be approved for this. Not only was the backsplash glued but we had to R&I all the upper cabinets and cut into the paneling for the fridge to gain full access to this backsplash. We also had to shift the countertops so we could again gain full access to the backsplash. We will not be taking the loss of those 5 hours when we were told any additional time would be approved

processor • Mar 28, 2025, 9:07 AM

I will email your concerns to them. I will let you know what they say.

processor • Mar 28, 2025, 9:10 AM

I have emailed them, I will keep you posted.

dealer_or_external • Mar 28, 2025, 9:16 AM

Sounds good. Thank you

processor • Mar 28, 2025, 9:26 AM

@Bonnie K Is the fan motor a no-charge part? Thanks!

dealer_or_external • Mar 28, 2025, 11:08 AM

@Alix M I have uploaded the email that matt had received about the backsplash. Hopefully you can use this to get the additional hours approved

processor • Mar 28, 2025, 11:23 AM

Thank you! I have included that in another email to them.

dealer_or_external • Mar 28, 2025, 11:33 AM

@Alix M NO IT WAS NOT AND THE INVOICE WAS UPLOADED

processor • Mar 28, 2025, 11:47 AM

Thank you! I see it now, sorry, I missed it on the invoice earlier.

processor • Mar 31, 2025, 3:28 PM

@Morgan Z We have the approval for the additional time, I am waiting for them to update the time on the claim and I will submit for payment.

dealer_or_external • Mar 31, 2025, 3:30 PM

Thank you. I was actually just about to update you on that as I had just received an email from Forest River stating the time was approved

processor • Mar 31, 2025, 3:44 PM

This has been submitted for payment.

dealer_or_external • Mar 31, 2025, 3:45 PM

THANK YOU!

processor • Apr 10, 2025, 9:55 AM

This paid on 4/2/25 on check 2946101 for $2,829.70