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Claim 11498
GRE 8220 • Alix • Paid • grand-design
risk 0.00
deadline Overdue / escalation ready
images 0
matched 0
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AI Claim Analysis
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Compliance Score
100/100
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2
OEM Response Deadline Exceeded • Payment Deadline Exceeded
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58 days open in the visible workflow.
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Chronology
Ready to order
Visible span: May 7, 2026, 5:05 AM to May 7, 2026, 7:03 AM.
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58 days open in the visible workflow; risk score 0.00.
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Path
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11498/11498/doc03481420250116081947.pdf
Timeline
First seen May 7, 2026, 5:05 AM • last seen May 7, 2026, 7:03 AM
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Comment Intelligence
Thread depth
78 indexed side comments on this claim.
Latest visible thread signal
Mar 28, 2025, 10:02 AM • processor • This paid on 3/26/25 on check 595101
Role mix
Dealer 0 • OEM 0 • Processor 46
Decision cues
Denial signals 12 • info / missing-doc asks 70 • approval signals 1
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Evidence Thread
Kaitlyn Reinwand
dealer_or_external • Oct 25, 2024, 1:36 PM
PLEASE SUBMIT LINE 2 AND LINE 4
THE MICROWAVE WAS JUST REPLACED IN DECEMBER OF LAST YEAR
Alix Mongiat
processor • Oct 28, 2024, 8:17 AM
PA 818809 has been submitted for approval
Alix Mongiat
processor • Oct 29, 2024, 7:45 AM
@Kaitlyn R @michelle g
Job 1: Will need photos of the damages.
Job 4: I do not see the damages, please sent better photos.
I uploaded all the photos already that are in this folder, they are asking for more. Thanks!
Alix Mongiat
processor • Oct 31, 2024, 8:21 AM
@Jesse K See what is needed above. Thank you!
Jesse Kizewski
dealer_or_external • Oct 31, 2024, 10:19 AM
I will look into it
Kaitlyn Reinwand
dealer_or_external • Oct 31, 2024, 10:54 AM
@Alix M ADDED PHOTO OF CIRCLED WELDS THAT THE TECHNICIAN FOUND THAT HAVE SLIGHT CRACKS.
UNSURE OF WHAT DAMAGES THEY ARE WANTING FOR LINE 1.. THE CUSTOMER VIRTUALLY STOPPED USING IT ONCE IT STARTED ARCHING AGAIN TO STOP FURTHER DAMAGE
Kaitlyn Reinwand
dealer_or_external • Oct 31, 2024, 10:55 AM
@Alix M ADDED PHOTO OF CIRCLED WELDS THAT THE TECHNICIAN FOUND THAT HAVE SLIGHT CRACKS.
UNSURE OF WHAT DAMAGES THEY ARE WANTING FOR LINE 1.. THE CUSTOMER VIRTUALLY STOPPED USING IT ONCE IT STARTED ARCHING AGAIN TO STOP FURTHER DAMAGE SINCE THIS IS THE THIRD TIME THE MICROWAVE HAS STARTED DOING THIS
Alix Mongiat
processor • Oct 31, 2024, 10:59 AM
@Kaitlyn R If it's arching, can you put a straight edge up to is to show that? Or provide clarification as to what is arching? Thanks!
Kaitlyn Reinwand
dealer_or_external • Oct 31, 2024, 11:05 AM
@Alix M the english language is so fun hahah... ARKING. When the microwave is being used there is electricity traveling from one bare metal spot to another.
sorry about that.
Alix Mongiat
processor • Oct 31, 2024, 11:07 AM
@Kaitlyn R Haha! Okay- I will add that to the claim and I would think we would be good.
Alix Mongiat
processor • Oct 31, 2024, 11:10 AM
I have resubmitted this for approval. Thank you!
Alix Mongiat
processor • Nov 1, 2024, 9:11 AM
@Kaitlyn R @michelle g @Jesse K
Job 4: Is there just one area of concern? Is this an outrigger?
Alix Mongiat
processor • Nov 5, 2024, 4:20 PM
Following up on this. Thank you.
michelle gray
dealer_or_external • Nov 5, 2024, 5:50 PM
@Alix M THE CRACKS AE SUPERFICIAL, WE ARE UNSURE OF HOW GRAND DESIGN WANTS TO PROCEED AS WE DO NOT DO ANY WELDING. CURRENTLY THE TECH WHO LOOKED INTO IT STATES THAT IT SHOULD NOT CAUSE ISSUE BUT THE CUST STILL HAS CONCERNS WITH IT SO WE WANT TO KNOW HOW THEY WOULD LIKE TO PROCEED. iF THAT IS TO HAVE THE CUSTOMER CONTACT THEM WE CAN ALWAYS LET CUSTOMER KNOW.
Alix Mongiat
processor • Nov 6, 2024, 8:19 AM
Added notes and resubmitted.
@michelle g When you provide the requested information/response, please be sure to move the claim folder to PA information corrected folder. Thank you.
Alix Mongiat
processor • Nov 6, 2024, 1:59 PM
@Kaitlyn R @michelle g @Bonnie K From GD: Job 4 - Please have the customer contact an RSM at GDRV about this The frame company has denied this and I agree that this is not a real damage or concern.
Alix Mongiat
processor • Nov 7, 2024, 8:26 AM
This whole claim was denied.
Kaitlyn Reinwand
dealer_or_external • Dec 16, 2024, 4:07 PM
@Alix M I SAW THAT GRAND DESIGN HAD COMMENTED BACK ABOUT MORE INFORMATION DUE TO THE CUSTOMER NOT AGREEING WITH THE DENIAL. TO ANSWER THEIR REQUEST:
THERE IS ONLY ONE AREA OF CRACKING AND IT IS BY THE REAR HANGERS.
Alix Mongiat
processor • Dec 16, 2024, 4:16 PM
Added notes and resubmitted.
@Stephanie K @Ashlee O Do you go back in and check denied claims ever? I am not sure how we would have noticed the was "re-opened"..
michelle gray
dealer_or_external • Dec 18, 2024, 3:51 PM
@Alix M This customer called today and was told that the claim denied for the photos, I see that we have added photos in here after the original denial. He reached out to Grand Design and they are still stating that they need further photos from us... I don't see that request in here again from you guys so I am unsure if they got added to the claim or not. Is it possible that grand design has not updated as of yet? Cust is not upset just trying to get further update on his unit for it to be taken care of before spring. If there is still further photos needed we will need more specifics for what is needed so we can get it taken care of, and proceed with what is needed per Grand design.
Alix Mongiat
processor • Dec 18, 2024, 3:57 PM
I didn't add additional photos as that isn't what Kaitlyn's comment said- I added the notes she stated and that was it. When items are added, we need to be notified of everything. I can email GD and send them whatever we have in here, however it is still showing "Open" on our end, so I am not sure why they are saying it is denied.
Alix Mongiat
processor • Dec 18, 2024, 3:59 PM
@michelle g All photos that are in this folder were previously added to the claim, so I don't know where these additional photos are that you are stating were added. Thanks.
michelle gray
dealer_or_external • Dec 18, 2024, 4:30 PM
@Alix M I see there is a photo of the crack readded with circles around it from 2 days ago that had been added. I am unsure if possibly I am reading that incorrectly. But it is stating it was added 2 days ago on my side. I don't typically get involved with the warranty stuff as that is more Morgan and Kaitlyns duties. I am just trying to get information for my customer per request of them. But if they are are still requesting further photos I need to know what they need to provide them so we can get this claim figured out. Originally the claim was sent back declined for "superficial crack," Customer is not settling with that and would like us to continue to push for coverage. He is also willing to call Grand Design directly to push as well, but currently they told him it is currently declined for needing further photos for approval or direction for repair.
Morgan Zywicki
dealer_or_external • Dec 18, 2024, 5:02 PM
uploaded new photos
Alix Mongiat
processor • Dec 19, 2024, 8:37 AM
@Morgan Z @michelle g @Jesse K From GD: Is there one outrigger that is in question? Do you have a sublet that does welding
Alix Mongiat
processor • Dec 19, 2024, 8:39 AM
@Morgan Z @michelle g @Jesse K From GD: Is there one outrigger that is in question? Do you have a sublet that does welding
**It was in OPEN status due to me already adding the photo with the circle- they just hadn't reviewed it yet which is why they told the customer that it was still declined. They have now reviewed and it is in "pending" status due to their new question that I stated above.
Morgan Zywicki
dealer_or_external • Jan 2, 2025, 11:59 AM
WE HAVE TO REACH OUT AND SEE WHAT THE SUBLET SHOP SAYS
Morgan Zywicki
dealer_or_external • Jan 2, 2025, 12:43 PM
We will have to bring the unit to the shop so they can look at the frame and determine whether or not they will do that
Morgan Zywicki
dealer_or_external • Jan 2, 2025, 12:54 PM
we would need .50 for labr to take it there. i had worded the other comment wrong and i am so very sorry for that
Morgan Zywicki
dealer_or_external • Jan 2, 2025, 1:32 PM
We will have to bring the unit to the shop so they can look at the frame and determine whether or not they will do that
Alix Mongiat
processor • Jan 2, 2025, 1:35 PM
Added notes and resubmitted.
Alix Mongiat
processor • Jan 6, 2025, 7:31 AM
This is under review at GD
Alix Mongiat
processor • Jan 8, 2025, 8:17 AM
Sent GD an email requesting an update.
michelle gray
dealer_or_external • Jan 8, 2025, 10:09 AM
@Alix M did we get approval for the .5 hour to take the unit there? we have been waiting on that update before we take the unit anywhere.
Alix Mongiat
processor • Jan 8, 2025, 10:10 AM
@michelle g I sent GD a follow up email today as the PA is still pending. I have not heard back. I will comment as soon as I do hear.
michelle gray
dealer_or_external • Jan 8, 2025, 11:49 AM
@Alix M Thank you!
Alix Mongiat
processor • Jan 8, 2025, 12:20 PM
@michelle g I have uploaded the email from GD into this folder but this is their response as of right now:
"I have sent the attached form to LCI for them to fill out their information. When we have this completed, we will reach back out to start a process of investigating this."
This is still pending approval.
Alix Mongiat
processor • Jan 15, 2025, 8:31 AM
Sent a follow up email to GD again as we haven't heard anything back.
Alix Mongiat
processor • Jan 15, 2025, 4:03 PM
@Morgan Z @Kaitlyn R @michelle g From GD: Please fill out the attached PDF. Start with line 4, LCI will fill out theirs once they have this information back
Morgan Zywicki
dealer_or_external • Jan 16, 2025, 9:07 AM
are we faxing this back or are we giving it back to you to send out?
Alix Mongiat
processor • Jan 16, 2025, 9:16 AM
Give it back to me to add to the claim. Thank you.
Morgan Zywicki
dealer_or_external • Jan 16, 2025, 9:17 AM
alright
Morgan Zywicki
dealer_or_external • Jan 16, 2025, 9:21 AM
it is uploaded
Alix Mongiat
processor • Jan 16, 2025, 9:31 AM
Please move to PA Information Corrected when you add the necessary documents/information in the future. Thank you.
Alix Mongiat
processor • Jan 16, 2025, 9:34 AM
I have uploaded the form.
Please note that the microwave line has been denied.
Morgan Zywicki
dealer_or_external • Jan 16, 2025, 9:44 AM
sorry I meant to do that but then got distracted with a different wo
Alix Mongiat
processor • Jan 24, 2025, 9:14 AM
Apparently GD had a mix up and forgot to send the form to LCI, this is now pending LCI.
Alix Mongiat
processor • Jan 30, 2025, 9:37 AM
Sent a follow up email on this.
Alix Mongiat
processor • Jan 30, 2025, 2:05 PM
@Morgan Z @Jesse K @Kaitlyn R @michelle g From GD:
Thank you for contacting Lippert. Your case number is 5586976.
LCI is working on this. They did ask for a photo of the frame tag from LCI and a photo of the vin tag. How many outriggers total are affected?- Pictures of leaf springs and suspension (front hanger to rear hanger on both sides, and axle beams)
- Full front view, rear view, and side views of the trailer
Would your sublet be able to get a quote for this repair.
Alix Mongiat
processor • Jan 30, 2025, 2:05 PM
That is for Job 4.
Morgan Zywicki
dealer_or_external • Jan 30, 2025, 2:41 PM
@Alix M WE CAN CONTACT THE SUBLET TO SEE IF THEY WILL DO IT BUT WE NEED TO KNOW IF GD WILL COVER THE .5 FOR LABOR TO TAKE IT THERE. HAD REQUESTED THIS IN PREVIOUS COMMENTS
Alix Mongiat
processor • Jan 30, 2025, 3:00 PM
@Morgan Z Yes, I had asked GD that already. The sublet company won't come give you a quote before bringing it there? Thanks.
Morgan Zywicki
dealer_or_external • Jan 30, 2025, 3:02 PM
WE HAVE TO BRING THE UNIT TO THEM
Alix Mongiat
processor • Jan 30, 2025, 5:03 PM
I have asked GD again. I will let you know what they say.
Alix Mongiat
processor • Feb 3, 2025, 12:08 PM
@Morgan Z From GD:
I will approve .5 hours to have the dealer bring unit back to shop as a customer one time courtesy.
Email added to the folder.
Morgan Zywicki
dealer_or_external • Feb 3, 2025, 12:28 PM
THANK YOU
Alix Mongiat
processor • Mar 3, 2025, 7:52 AM
@michelle g @Morgan Z @Kaitlyn R Current notes on this are "spoke with Michelle from the dealership. The unit is currently at the dealership for review of a sublet quote.
Dealer will let us know when they have an update."
Let me know if you have an update. Thanks.
Morgan Zywicki
dealer_or_external • Mar 7, 2025, 4:41 PM
UPLOADED THE ESTIMATE FROM THE SUBLET
Alix Mongiat
processor • Mar 10, 2025, 9:12 AM
Added sublet invoice and resubmitted.
Alix Mongiat
processor • Mar 13, 2025, 10:11 AM
@Morgan Z @michelle g @Kaitlyn R From GD: LCI has replied and asked for more information. Will the sublet request complete this job? Is this just the matter of a cracked outrigger? If so, I can approve this. But I will still need the following for our records and LCI in case of future issues. Please let me know. Thanks!
Pictures requested to review the claim:
- Picture of the Frame serial tag or SN off of BOM
- VIN tag – in full
- Issue/concern (up close and farther back, to determine location)
- Pictures of outriggers
- Any other concerns with this unit (doors, windows, etc.)
- Pictures of leaf springs and suspension (front hanger to rear hanger on both sides, and axle beams)
- Full front view, rear view, and side views of the trailer
Concern Request:
- Please provide a brief description of the concern.
- If there are other components that are affected, please include a brief description of what you are experiencing.
- Any upgrades or modifications that may have been completed on the unit.
Morgan Zywicki
dealer_or_external • Mar 13, 2025, 11:38 AM
The sublet has completed the repair. There was a crack in both sides of the hanger above the I beam. The repair was done on the leaf spring shackles. This was not a cracked outrigger. I have taken pictures of the requested items. The frame serial tag was behind something on the frame so I took the best picture I could get. I do not have a picture of the issue before it was repaired
Morgan Zywicki
dealer_or_external • Mar 13, 2025, 11:39 AM
There are no other components affected by this and no modifications were made to the unit
Alix Mongiat
processor • Mar 13, 2025, 12:41 PM
Added notes and emailed photos as there are too many to upload to the claim. Thank you.
Morgan Zywicki
dealer_or_external • Mar 13, 2025, 1:02 PM
Thank you
Alix Mongiat
processor • Mar 14, 2025, 8:35 AM
@Morgan Z GD wants to verify that the sublet bill that is attached is all that needs to be approved considering this is complete. Sublet is for $182.
Alix Mongiat
processor • Mar 14, 2025, 8:40 AM
I have added the 0.5 hour to bring unit back to shop.
Morgan Zywicki
dealer_or_external • Mar 14, 2025, 9:00 AM
The total for the sublet is $218.40 with our 20% markup
Morgan Zywicki
dealer_or_external • Mar 14, 2025, 9:02 AM
I will upload the final RO WITH ALL THAT INFO
Alix Mongiat
processor • Mar 14, 2025, 10:18 AM
@Morgan Z Grand design will only pay the amount that is on the invoice from the sublet company. There isn't a 20% markup on that, unless you can get an invoice with the 20% markup on it or there were parts used which need to be listed on the invoice.
Morgan Zywicki
dealer_or_external • Mar 14, 2025, 10:54 AM
@Bonnie K IS GOING TO BE GETTING AN UPDATED INVOICE TO YOU FOR THE SUBLET
Bonnie Korte
dealer_or_external • Mar 15, 2025, 3:14 PM
@Alix M SUBLET INVOICE HAS BEEN UPLOADED
Alix Mongiat
processor • Mar 17, 2025, 9:59 AM
Updated sublet price and uploaded invoice and resubmitted.
@Bonnie K Please move folders once information is provided. Thank you!
Alix Mongiat
processor • Mar 17, 2025, 1:41 PM
@Morgan Z @Kaitlyn R @michelle g
Job 2: denied
Job 4:GDRV will allow sublet repair$218.40 Based on details provided, typically speaking this is damage. However, in an effort to assist you in a situation-by-situation basis, I will cover this as a one time only customer courtesy.
Alix Mongiat
processor • Mar 17, 2025, 1:42 PM
@Morgan Z @Kaitlyn R @michelle g
Job 2: denied
Job 4:GDRV will allow sublet repair$218.40 Based on details provided, typically speaking this is damage. However, in an effort to assist you in a situation-by-situation basis, I will cover this as a one time only customer courtesy. Also that 0.5 hour to bring the unit back to the shop.
Alix Mongiat
processor • Mar 17, 2025, 1:43 PM
@Morgan Z @Kaitlyn R @michelle g
Job 2: denied;After a review of your request, including documentation and pictures that may have been provided, we regret to inform you that Lippert will not be able to offer warranty coverage, which would include parts and labor, for this claim.
This unit is out of warranty and has exceeded the grace period that I can offer. The expiration, based on the information you provided, was 06/05/2022 and warranty does not start over with replacement.
Job 4:GDRV will allow sublet repair$218.40 Based on details provided, typically speaking this is damage. However, in an effort to assist you in a situation-by-situation basis, I will cover this as a one time only customer courtesy. Also that 0.5 hour to bring the unit back to the shop.
Morgan Zywicki
dealer_or_external • Mar 17, 2025, 4:31 PM
@Alix M WORK COMPLETED ON 3/13/15
FINAL RO UPLOADED
Alix Mongiat
processor • Mar 18, 2025, 8:57 AM
Claim 881730 has been submitted for payment.
Alix Mongiat
processor • Mar 28, 2025, 10:02 AM
This paid on 3/26/25 on check 595101
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